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CharlesM posted:It's only $60 on Amazon, so that's good, but are there any recommendations for non-smartphones? If I get my dad on a dumbphone it's $20 cheaper / month... The stud of an earring commonly works. Or a small, uncoated paperclip (the normal size paper clips are usually too thick)
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Dec 28, 2013 01:44
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Ugh, if I activate 3 new lines today, I tier out and get another $400. Fake edit because I never hit post: DONE! Dumb luck really. Someone switched their entire family from Verizon.
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Dec 30, 2013 21:17
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Beefstorm posted:Ugh, if I activate 3 new lines today, I tier out and get another $400. Very nice dude. I am actually at $8,000 in revenue and am still not tiering out (I'm also way below my 55 new line goal anyway). High goals blow. For reference to normal people, a normal revenue goal is something like $2500-3000.
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Dec 30, 2013 21:51
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Duckman2008 posted:Very nice dude. Our revenue goal got lowered from 5000 to 4000 and I'm the closest to hitting in the store and I'm 400 dollars away.
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Dec 30, 2013 23:25
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What revenue is there in transferring lines into another account 'cause I'm thinking zero as the guy was a total dickhole and didn't actually remove the insurance and all that junk I asked him to do.
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Dec 30, 2013 23:46
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Can I trade in my still working Iphone 4 if it has a cracked screen?
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Dec 30, 2013 23:52
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Is Digital Life going to be national at some point? I'm in Utah and it's not offered here yet.
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Dec 31, 2013 00:05
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CharlesM posted:What revenue is there in transferring lines into another account 'cause I'm thinking zero as the guy was a total dickhole and didn't actually remove the insurance and all that junk I asked him to do. I had a long detailed answer, but I'm going to simplify it: ATT reps basically make 50% hourly and 50% commission (it varies month to month). On the commission end. Half of it is revenue sold. It isn't a dollar to dollar amount, but we get a % of revenue. Reps only get said revenue by adding to accounts now, and primarily by switching customers to mobile share plans. So if you switch to mobile share and stay exactly the same, the rep gets literally $0 commission. If you switch and the plan goes up by even $1, the rep gets the entire plan (most family plans are $150-300). So that $10 insurance plan could have been the difference between commission and not commission. It's lovely in many ways and obviously the intent is to encourage reps to be increasing bills and offering higher plans. Personally, I just do a balance on it and I do draw the line on areas where it's just obviously not in the customers interest, and I just "eat" the $0 commission. Thankfully the newer plans are actually easier for me to save people money while still getting paid, so honestly right now it's slightly worse than it sounds. hotsauce posted:Is Digital Life going to be national at some point? I'm in Utah and it's not offered here yet. It's already in more markets than UVerse and it's a huge push for ATT, so I would imagine of you are in a big market (like Salt Lake) you would see it at some point.
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Dec 31, 2013 00:07
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Ive had a good 2 days. 7 NEXTs in a row. Feels good man.
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Dec 31, 2013 00:18
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obeyasia posted:Ive had a good 2 days. 7 NEXTs in a row. Feels good man. Feels good that it is an actual good product that benefits most people now. I jumped from right on 25% to 56% now. Seeing that mostly across the board for people. And we don't have to lie to people.
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Dec 31, 2013 00:23
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Duckman2008 posted:I had a long detailed answer, but I'm going to simplify it: I got my family members onto my account so it made them mobile share value plans now but mine was existing. He did try to upsell me to a higher data package but I said no. The insurance and all that stuff was existing so I don't think taking it off took anything away. Anyways I was trying to be kinda sarcastic. My point was that guy sucked. I mean it was more about his attitude which I don't really feel like writing all about. It's fine, I can fix it all now that the accounts are joined. Are you guys still being pressure to push Digital Life? Edit: is there really a $36 line transfer fee?
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Dec 31, 2013 00:39
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So hopefully someone here can help me figure out what option is best for me. I've decided to get rid of my service with T-Mobile as it's spotty at best in my home city, and completely unreliable anytime I travel. I have an unlocked Nexus 4 so I'd be contract free, and from what I can tell, my bill would be around 80 plus tax every month if I get the unlimited talk/text mobile share plan with 2gb's of data, due to the 15 dollar credit. However, my fiance has a plan with AT&T but is under contract till Nov 2015. Obviously if we can get a family plan going, that'd be much easier (and hopefully cheaper) for the both of us. But if I'm understanding what the web store is showing me, there's no way to hop on her plan without messing with her contract and employee discount, and that the service would actually be more expensive for me (and about the same for her) compared to just getting my own plan (since I'd get the 15 dollar credit for being without a contract but only under my own plan). Am I right or is there something I'm missing here?
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Dec 31, 2013 01:01
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CharlesM posted:I got my family members onto my account so it made them mobile share value plans now but mine was existing. He did try to upsell me to a higher data package but I said no. The insurance and all that stuff was existing so I don't think taking it off took anything away. Anyways I was trying to be kinda sarcastic. My point was that guy sucked. I mean it was more about his attitude which I don't really feel like writing all about. It's fine, I can fix it all now that the accounts are joined. $18 transfer fee, but I believe it's waived if you do it yourself online. $36 if they come from another carrier. A lot of sales reps do suck. It is very hit or miss. Digital life pressure was mostly put on hold for the christmas season and I am sure it will come back January 1st. Handsome Ralph posted:So hopefully someone here can help me figure out what option is best for me. I've decided to get rid of my service with T-Mobile as it's spotty at best in my home city, and completely unreliable anytime I travel. I can help here. You can either add on under her name or transfer her to yours without affecting her contract (see just what I told the person above you isn't is post actually). The discount is only honored if it's in that persons name, so figure whether her or you get a better discount and have that person be the account holder. The plan for mobile share value 25 is indeed $55 + $25 to be $80 since you will be no contract. Her line is in contract, so under either name it would simply be $40 to add on. Any discounts go off of the $55 base part of the plan. Duckman2008 fucked around with this message at 01:11 on Dec 31, 2013 |
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Dec 31, 2013 01:07
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CharlesM posted:I got my family members onto my account so it made them mobile share value plans now but mine was existing. He did try to upsell me to a higher data package but I said no. The insurance and all that stuff was existing so I don't think taking it off took anything away. Anyways I was trying to be kinda sarcastic. My point was that guy sucked. I mean it was more about his attitude which I don't really feel like writing all about. It's fine, I can fix it all now that the accounts are joined. $18 per line. And yes he's probably irritated. But he's not irritated at you, its the situation we have to work within now. If we aren't increasing your bill our managers are breathing down our necks wanting to know why. 4 years ago, I was happy to do whatever a customer asked, with no questions or suggestions for change. I got paid for helping people no matter what they bought or what they did or didn't change. Like dude said above, we only get paid (beyond the arguably adequate hourly) when we increase your bill. If we don't get enough people on Uverse per month, its our rear end. If we dont get enough NEXT per month, its our rear end. If we don't get enough DigitalLife per month, its our rear end. If we don't get enough of whatever AT&T is focusing on that month, its our rear end. We are put in a high pressure and competitive environment and everyone above us scrutinizing every opportunity we could have had to upsell you anything.
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Dec 31, 2013 01:11
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Duckman2008 posted:I can help here. Alright, just to make sure I understand what your saying, I can add her onto my plan (with the 15 dollar discount since I have no contract) even though she is under a contract already (meaning she'd just move to my plan but remain on contract)? It would appear that her discount is only applicable to new contracts, so if we can switch her over to mine, that'd be far more beneficial.
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Dec 31, 2013 02:24
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I have a question for any ATT employee... At work a few days ago, my District Manager came in, saw my Note 3, and asked if i got the free Gear with it. I told him that i hadnt been offered the Gear at all so he showed me an email detailing the promo and said that since im part of Sears and have the FAN attached to my account I should call Customer Support and get one. The deal runs form October to January 9th. He bought his Note from the same store on the same day I did and said he didnt have any problems dealing with CS to get the Gear. It took him about 20 minutes to get everything in order. According to the email, anyone associated with Sears Holdings should be eligible for the promotion. I have spent about 7 hours on the phone since yesterday dealing with this. Nobody can tell me anything and the Business Premier guys either hang up the call or tell me to go into the store. So, i went into the store and the guy told me "There is no loving way your getting a Galaxy gear because you didn't know about the deal when you made the purchase. Its not our responsibility to tell you every deal thats going on." Im pretty sure this guy is the manager as he was the only person there yesterday and was the only one in the store today when i stopped by. Tried calling the store about 15 minutes ago and he was the one that picked up. Anyway, ive now spent about 7 hours on the phone dealing with the situation and no one can seem to help me. Business Premier keeps telling me to go to the store, but if that guy is gonna treat me like that, what other recourse do i have? The main CS people dont want to deal with any of this at all and keep transferring me to numbers that are currently offline for the rest of the day because of the holiday or giving me back to Premier.
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Dec 31, 2013 23:43
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grimcreaper posted:I have a question for any ATT employee... Ask for the area managers number and email. Sounds like that guy needs put in his place.
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Jan 1, 2014 00:42
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EbolaIvory posted:Ask for the area managers number and email. Sounds like that guy needs put in his place. Shouldn't he pretty much take it as a blessing that he can get one of those things out of inventory?
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Jan 1, 2014 01:36
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Kaizoku posted:Shouldn't he pretty much take it as a blessing that he can get one of those things out of inventory? No. Because there's a cost to them.
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Jan 1, 2014 01:44
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I appreciate the info. Got the managers number and gave him a ring. My Gear will be here tomorrow and the guy from the store is gonna get talked to.
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Jan 1, 2014 20:35
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grimcreaper posted:I appreciate the info. Got the managers number and gave him a ring. My Gear will be here tomorrow and the guy from the store is gonna get talked to. This is why you never lose your temper when dealing with customers, and/or pass issues onto the manager. Not blaming you since the guy was out of line, but it's so easy to get in real trouble now a days.
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Jan 1, 2014 20:38
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I've got a question for the AT&T reps here. I'm looking to get my dad on a PAYG plan since he uses maybe 5 min. a month tops. The $2/day or $.10/min plan both seem like good choices, but I am unclear on the handset rules. Do you have to get a Go handset from ATT, or will they just give you a SIM that you can stick in any compatible GSM phone?
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Jan 1, 2014 21:17
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BigBoss posted:I've got a question for the AT&T reps here. I'm looking to get my dad on a PAYG plan since he uses maybe 5 min. a month tops. The $2/day or $.10/min plan both seem like good choices, but I am unclear on the handset rules. Do you have to get a Go handset from ATT, or will they just give you a SIM that you can stick in any compatible GSM phone? Either is fine, you can buy a go phone or bring your own. Snapfone seems to be popular and they work on AT&T.
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Jan 1, 2014 21:23
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Updated the OP with tmobile switcher credit info.
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Jan 3, 2014 15:59
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Is there any way to actually block any texts that are not from ATT? I keep getting random texts from mistyped numbers, and while some of them are kinda funny to read, its not funny having to pay 20 cents per text.
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Jan 4, 2014 20:09
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Every time ATT makes a step or two forward in public opinion, they knock themselves right back: http://nyti.ms/JDNYZh
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Jan 7, 2014 12:52
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Duckman2008 posted:Every time ATT makes a step or two forward in public opinion, they knock themselves right back: Idk I kind of like that idea.
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Jan 7, 2014 14:55
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And the heat is down in my store...of all days.
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Jan 7, 2014 15:04
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Duckman2008 posted:Every time ATT makes a step or two forward in public opinion, they knock themselves right back: What a terrible company.
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Jan 7, 2014 16:06
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Thermopyle posted:What a terrible company. Explain why you think this is bad.
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Jan 7, 2014 17:08
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Beefstorm posted:And the heat is down in my store...of all days. WELCOME TO MY NIGHTMARE edit: Duckman2008 posted:Every time ATT makes a step or two forward in public opinion, they knock themselves right back: Personal opinion not withstanding I view this as kind of a double edged sword, there are going to be some people who will love this idea because hey free data and there are going to be people who hate the company for it and I think both sides are valid. That being said its probably a Supreme Court case waiting to happen. Sticky fucked around with this message at 17:35 on Jan 7, 2014 |
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Jan 7, 2014 17:21
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Beefstorm posted:And the heat is down in my store...of all days. Ours got broken into the other night. As a result, we had a ply-board door most of the day.
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Jan 7, 2014 17:35
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obeyasia posted:Explain why you think this is bad. There's a multitude of reasons that have been explained ad nauseum by people explaining why net neutrality is important. Simple explanations of some of the main problems: 1. Company A, a startup, has a cool app. Company B, an incumbent, has a competing app. Company B, using it's monetary might, uses sponsored data to greatly increase the hurdles for Company A to compete on a fair playing field. In fact, it's impossible for Company A to compete on a fair playing field. Sponsored data reduces competition in favor of incumbents. 2. Sponsored data is a tax on companies who can afford to pay. If you're Netflix and Amazon is paying for sponsored data, you will have to as well. 3. Consumers will end up paying for it anyway! Costs of business (sponsored data) will just be passed on to the consumer either directly through increased costs for whatever service they're using or indirectly through higher costs elsewhere. Thus, AT&T gets to double-dip. They charge the customer for data on their bill, and they indirectly charge the customer through the company providing whatever service the customer is using. If AT&T wants to increase its profits, the long-term consumer-friendlier move is to, paradoxically, increase the costs of mobile data to the user directly, not distort the market by policies that favor incumbents with deep pockets. Consumers feel like they're having a favor done for them when App X doesn't use up their data allotment, but then those same consumers will still be using App X in 10 years with minimal or no improvements because there is no pressure from fresh new players entering the market.
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Jan 7, 2014 18:10
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Thermopyle posted:There's a multitude of reasons that have been explained ad nauseum by people explaining why net neutrality is important. All of the issues you've reported are long existing in any competitive market, internet or no. If you're gonna be mad, be mad for AT&T not championing change, but hating them for taking advantage of companies desire for marketing seems silly. Aren't you an AT&T subscriber?
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Jan 7, 2014 19:09
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obeyasia posted:All of the issues you've reported are long existing in any competitive market, internet or no. If you're gonna be mad, be mad for AT&T not championing change, but hating them for taking advantage of companies desire for marketing seems silly. Aren't you an AT&T subscriber? Even if your claim that they're existing issues in any competitive market (wrong, cell providers are not a competitive market) was true (wrong, they are not existing issues in any competitive market...I don't even know what this claim means in this context), that doesn't mean we should just go "welp, I guess we should give up". Being mad at AT&T for not championing change is ridiculous, because they're making a change for the worse which is just another thing to be "mad" at them about. The two issues are not mutually exclusive. In another delicious illustration of why sponsored data is anti-consumer, I am an AT&T customer because there are no alternatives around here. Additionally, the implication that I should just switch if I don't like what they do is stupid rhetoric. It's completely possible, even likely, for a company to do bad things, but not bad enough to outweigh the disadvantages of switching (or, in my case, going without cell service).
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Jan 7, 2014 19:27
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Thermopyle posted:Even if your claim that they're existing issues in any competitive market (wrong, cell providers are not a competitive market) was true (wrong, they are not existing issues in any competitive market...I don't even know what this claim means in this context), that doesn't mean we should just go "welp, I guess we should give up". EDIT: Nevermind. Your opinions are yours, and thats cool. obeyasia fucked around with this message at 21:10 on Jan 7, 2014 |
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Jan 7, 2014 20:36
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I know this seems to be primarily a retail thread but I have a network related question. If I'm in my apartment, I typically don't receive calls and people seem to automatically get my voicemail. I consistently have full service bars and receive LTE data perfectly fine. It seems that my phone, HTC One, just isn't switching to voice service. My roommate, with an iPhone 5 on AT&T, has the same issue. I reached out to a number of customer service reps and finally got one who told me the nearest tower was degraded but then tries to sell me a small cell stating that I don't have service in my "town"(downtown Baltimore). I have full service, just not voice . Is their anyway to force an AT&T phone to just 3G data, as far as I can tell the issue is my phone not being handed off between the LTE and regular antenna. Edit: a friend of ours uses an iPhone 4 and receives calls and texts perfectly fine in our apartment next to our non working LTE phones,this is why I think it's an LTE issue. Quills fucked around with this message at 01:05 on Jan 8, 2014 |
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Jan 8, 2014 00:47
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Quills posted:I know this seems to be primarily a retail thread but I have a network related question. If I'm in my apartment, I typically don't receive calls and people seem to automatically get my voicemail. I consistently have full service bars and receive LTE data perfectly fine. It seems that my phone, HTC One, just isn't switching to voice service. My roommate, with an iPhone 5 on AT&T, has the same issue. I reached out to a number of customer service reps and finally got one who told me the nearest tower was degraded but then tries to sell me a small cell stating that I don't have service in my "town"(downtown Baltimore). I have full service, just not voice . Is their anyway to force an AT&T phone to just 3G data, as far as I can tell the issue is my phone not being handed off between the LTE and regular antenna. That's a weird one. LTE is data only still, so even if it's a LTE issue in theory it actually should not affect voice and text (iMessage would be affected). Honestly, it sounds like just an overall network issue. It's a bit out of my area on how to fix the towers, but definitely download Mark the Spot and mark it as an issue. They do look at those. Otherwise, it's just a matter of whether the network team responds to tickets. A microcell would likely solve the problem, hence why they offered it. Sometimes you can get them for discounted or free, but it is completely luck of the draw. It's the beginning of the year, so now is the time when policies are under review so even if previous people got them for free doesn't mean you will or won't. I would try asking again though. There is no default app to force only 3G on an android phone (it is in the settings for iPhone), but there may be 3rd party apps, so check the play store.
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Jan 8, 2014 02:26
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Duckman2008 posted:That's a weird one. LTE is data only still, so even if it's a LTE issue in theory it actually should not affect voice and text (iMessage would be affected). Honestly, it sounds like just an overall network issue. I'm aware that LTE is data only, I'm thinking the issue is switching between the LTE antenna and the antenna providing voice. If I completely switch off mobile data it works just as well as it does for a phone that doesn't have LTE. So that's why I'm thinking its a hand-off issue between the antennas. If my phone doesn't get a signal from the LTE antenna at all its perfectly fine. I managed to get lucky with a support person on the online chat who actually put in a ticket for the tower and apparently their working on it this week anyway. edit: And of course that app isn't compatible with my phone. Looks like it was last updated for Gingerbread. I'll finally get around to downloading Tasker and have it automatically turn off mobile data when I'm home. Quills fucked around with this message at 02:54 on Jan 8, 2014 |
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Jan 8, 2014 02:47
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Duckman2008 posted:\but definitely download Mark the Spot and mark it as an issue. They do look at those. Otherwise, it's just a matter of whether the network team responds to tickets. They sun-setted that app like last summer 
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Jan 8, 2014 04:18
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