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skipdogg posted:Whenever we bring up a new set of lines to our PBX we have to test 911 functionality. Dialing 911 or 9911 has to ring emergency services so we get to call them twice. They always sound grumpy when we do it, but it's better than a false alarm. You can just dial 912, the test number.
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Feb 13, 2014 20:27
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EAT THE EGGS RICOLA posted:You can just dial 912, the test number. I thought that was 911 for rich people.
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Feb 13, 2014 20:39
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Trastion posted:Not a ticket but... I have a side business listed on my resume with my job title as Sole Proprietor. Amazing how many triggers I get for that one that show up in my inbox for "Truck Drivers Wanted! Owner/Operator" Sixty cents per mile! Variable 5 posted:I thought that was 911 for rich people. 911 is a joke in your town. Agrikk fucked around with this message at 20:56 on Feb 13, 2014 |
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Feb 13, 2014 20:54
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I've only ever seen one phone system install that did the smart thing and used 7 to get an outside line.
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Feb 13, 2014 21:35
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GreenNight posted:Truth. Much less annoyed than an officer who has to show up. Ugh, wish I'd known this back when I worked IT in the 513 area code. Same deal, 9-1-(skipped a 5)-1-... Oh poo poo it's dialing hang up and try again. The officer who showed up was not at all happy about it.
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Feb 13, 2014 21:40
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Agrikk posted:I have a side business listed on my resume with my job title as Sole Proprietor. Amazing how many triggers I get for that one that show up in my inbox for "Truck Drivers Wanted! Owner/Operator" I sometimes daydream about being a truck driver instead of a cubicle monkey.
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Feb 13, 2014 21:50
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Manslaughter posted:I sometimes daydream about being a truck driver instead of a cubicle monkey.
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Feb 13, 2014 21:51
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KoRMaK posted:Cool, a moving cubicle. At least you get to blast whatever music you want.
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Feb 13, 2014 21:55
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KoRMaK posted:Cool, a moving cubicle. We need moving cubicles. Actually we need cubicles with hydraulics and rims.
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Feb 13, 2014 21:56
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Paladine_PSoT posted:We need moving cubicles. Spinnas on my server The compile stopped but the fans keep spinnin'
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Feb 13, 2014 22:11
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I imagine it turning into something like The Cube
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Feb 13, 2014 22:20
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waffle iron posted:I've only ever seen one phone system install that did the smart thing and used 7 to get an outside line. We use 8. Anything wrong with 8, other than that it's next to 9?
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Feb 13, 2014 22:29
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skipdogg posted:Whenever we bring up a new set of lines to our PBX we have to test 911 functionality. Dialing 911 or 9911 has to ring emergency services so we get to call them twice. They always sound grumpy when we do it, but it's better than a false alarm. I used to be a 911 dispatcher. I started here in L.A. about two weeks before the riots. Whoops!
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Feb 13, 2014 22:37
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Or you can have the number for your emergency services not be 911  Speaking of voice, where I work users have developed the tendency to type out what they hear when they have issues with phone calls, mostly when they don't speak English as a native language. I now have to deal with tickets where I have to troubleshoot gems such as "When I call to $country I hear kla kla kla, especially when they use small voice". The kla kla kla can be replaced by phu phu phu or plok plok plok.
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Feb 13, 2014 22:42
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A self-evaluation came in It's due tomorrow. This is the first we saw it (about an hour ago). They sent them out at least at the beginning of the month. I'm done with work today and I'm off tomorrow. Cool!!
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Feb 13, 2014 23:00
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Sprechensiesexy posted:Or you can have the number for your emergency services not be 911 No matter what your emergency numbers are someone will dial it by accident. Also someone will configure the outside line on the PBX to the first digit. Where I live the emergency number is 111, and it is about 49% of phone systems I see it is configured to dial 1 for an outside line, 49% are 9 the other 2% are another digit. I also have a feeling that dialing 911 also gets you to the emergency number after too many people watching too many US TV shows were dialing that.
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Feb 13, 2014 23:35
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myron cope posted:A self-evaluation came in "Subject's performance continues to be exemplary in all categories. Recommend 20% raise." That was easy.
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Feb 13, 2014 23:39
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ConfusedUs posted:A ticket went out... What type of phone and phone system?
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Feb 13, 2014 23:41
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SubjectVerbObject posted:What type of phone and phone system? Polycom Fonality phones on some sort of PBX is all I know. This may not be specific enough to help. Phones aren't my thing =\
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Feb 13, 2014 23:46
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Dick Trauma posted:I used to be a 911 dispatcher. I started here in L.A. about two weeks before the riots. Whoops! I'm a sysadmin for "911" (Ok, only EMS, but still). All the joys of on-call and the added knowledge that if I gently caress up people might actually die.  I love it though, quite unironically. Used to be a volly EMT-B so I know a few of the dispatchers and know the systems from both sides (protip: they suck).
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Feb 13, 2014 23:51
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waffle iron posted:I've only ever seen one phone system install that did the smart thing and used 7 to get an outside line. 
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Feb 13, 2014 23:51
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totalnewbie posted:We use 8. Anything wrong with 8, other than that it's next to 9? I don't think 8 is any worse. And there is a 50% chance it was 8 in old job I'm thinking of. My memory is poor. The only reason the system wasn't 9 was because it was a federal government office and all 911 usage would also page the Federal Protective Service officer and he didn't like false alarms. Collateral Damage posted:Every system I've ever worked with has used 0 to get an outside line. Are you in the US? Because just about every phone system uses 9. Probably because 0 in the US system is a collect call.
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Feb 14, 2014 00:07
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Sprechensiesexy posted:Or you can have the number for your emergency services not be 911 Its so we never forget 
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Feb 14, 2014 00:26
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Sprechensiesexy posted:Speaking of voice, where I work users have developed the tendency to type out what they hear when they have issues with phone calls, mostly when they don't speak English as a native language. I now have to deal with tickets where I have to troubleshoot gems such as "When I call to $country I hear kla kla kla, especially when they use small voice". The kla kla kla can be replaced by phu phu phu or plok plok plok.
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Feb 14, 2014 03:26
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Sprechensiesexy posted:Or you can have the number for your emergency services not be 911 https://www.youtube.com/watch?v=ab8GtuPdrUQ Absolutely!
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Feb 14, 2014 05:59
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ConfusedUs posted:Polycom Fonality phones on some sort of PBX is all I know. I had the same problem with my Fonality system at work (Oh god nobody buy these pieces of poo poo), it was indeed hacking. As soon as we locked down the external IP addresses that could access it the problem went away. Only permit Fonality's VPN tunnels and any IP addresses on your local LAN or any IP's from branch offices to communicate with the PBX.
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Feb 14, 2014 06:36
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myron cope posted:A self-evaluation came in Is there no "it's a trap" emote? Because there should be. Self reviews are tools for lovely bosses who don't actually keep track of their employees, and used to guilt honest people into admitting they're not giving 100% at a job. Nobody actually works 8 hours a day every day unless they're micromanaged and/or overloaded and one poo poo day away from burning out, and most competent people (especially young ones) have Imposter Syndrome in some form and are super likely to self-sabotage on these things. /rant Anyways, you did fantastic and need a 20% raise.
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Feb 14, 2014 08:33
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ah, program upgrade does not actually upgrade but install a new version. old version still installed. conflicts, errors & crashes -> tickets. ...good thing that I used system center to install, so now I can uninstall both and start fresh. no program -> more tickets. "yeah, we're using a centralized system to install all of our software, it'll take a couple of hours". ->  thank god it's friday.
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Feb 14, 2014 11:13
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waffle iron posted:Are you in the US? Because just about every phone system uses 9. Probably because 0 in the US system is a collect call.
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Feb 14, 2014 11:44
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Knormal posted:Is this their attempt at typing out some kind of tone, or are they just racist and putting in tickets like "When I call China all I hear is 'ching chong ching'"? Because the second one's more of a personal problem. There's a "different tones from different" countries post i've seen around that actually has some of those examples on, so i'd assume the former. If I find it again i'll post it.
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Feb 14, 2014 11:50
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Ursine Asylum posted:Is there no "it's a trap" emote? Because there should be. Not always. They can be used as a tool to confirm that an employee is self-aware and trying improve themselves. If they put "Everything is perfect, nothing is wrong" but you as their manager know that they have several problem areas, that can be cause for concern. Cruddy managers that don't have their own evaluations of their employees as well as the self evaluations, yes, I can see that as a problem.
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Feb 14, 2014 13:00
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It's a "self-appraisal", and I have to list two strengths and two areas I want to improve, and come up with an "action plan" on how I am going to improve. It's apparently the first time the company is doing these, I guess normally they just do an evaluation with your supervisor (which as far as I know is still going to happen, this is in addition to it)
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Feb 14, 2014 14:25
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For the areas you want to improve just list some certs you'd like the company to pay for, and a salary increase. That counts, surely?
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Feb 14, 2014 14:36
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Caged posted:For the areas you want to improve just list some certs you'd like the company to pay for, and a salary increase. We've been doing self-evals for years and years and each time I put down new tech I want to learn, certs or classes I want the company to pay for and promotions I want to work towards.
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Feb 14, 2014 15:54
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Just remember that banging the CEO's 18 year old daughter might not be the best goal to put down. Not that you shouldn't strive to meet that goal though.
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Feb 14, 2014 16:06
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Ursine Asylum posted:Is there no "it's a trap" emote? Because there should be. Not always true. My current boss requires a modest self-eval that's both a brief retrospective of accomplishments in the past year and most importantly a plan for what I want to do in the coming year. He will also have a lot of input and will have done his own homework on it, both evaluating how well I accomplished my stated goals for the passing year and helping develop a future plan. Then we move on to my specific critique of the company and suggestions of what to improve and some very candid talk about our professional relationship and what I appreciate and what I would like more of from him. It's actually a really fantastic arrangement. A manager that asks for a self eval just so that they can say YEP LOOKS GOOD and file it away is a dick.
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Feb 14, 2014 16:23
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Yeah, mine has been pretty good about putting in effort over the evals, will talk about what you put down on yours, and work on a plan for advancement and whatnot based on what you put down as your strengths, where you want to improve, and what your goals are. Really, there's nothing wrong with self evals, just the same thing that plagues any other management tool; lovely bosses.
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Feb 14, 2014 16:31
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Mattress Man posted:I had the same problem with my Fonality system at work (Oh god nobody buy these pieces of poo poo), it was indeed hacking. As soon as we locked down the external IP addresses that could access it the problem went away. Only permit Fonality's VPN tunnels and any IP addresses on your local LAN or any IP's from branch offices to communicate with the PBX. That seems like a pretty silly thing to "hack". What are they trying to accomplish? Anyway, I'll pass this along. Thanks!
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Feb 14, 2014 17:03
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ConfusedUs posted:That seems like a pretty silly thing to "hack". What are they trying to accomplish? Well if you can get control of the box then you can route your pyramid scheme / lottery / whatever scam calls through it. Kind of like compromising an email server to send spam.
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Feb 14, 2014 17:12
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rolleyes posted:Well if you can get control of the box then you can route your pyramid scheme / lottery / whatever scam calls through it. Kind of like compromising an email server to send spam. Couldn't you use it to place calls to (your own) expensive phone numbers and rake in the cash that way?
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Feb 14, 2014 17:26
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