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Lightning Jim posted:So mean. I'm also running IT at the group I was an active in in college: reminds me of the time I used IP tables to redirect one person's traffic to meatspin. It was my idea but administration was "seeking an effective means of identifying those not fully dedicating themselves to their work on paid company time." Meatspin will be another day, though. Glorious.
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Feb 19, 2014 01:48
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A purchase order came in... And was rejected. Over and over again. We're doing POS upgrades at a bunch of stores. Win 2003 servers get replaced (with 2008 servers). POS themselves are win7 POSready embedded or whatever MS calls it. But the PCs that the store actually uses, a solid 20 of them are Windows 2000  To remain PCI-compliant, the POS manager software can't be installed on Windows 2k. So we literally install Dameware on their poo poo-heap w2k machines so they can remote into the server. They use hand scanners for inventory stuff, and the Win2k machines are losing the ability to detect them. So as the scanners break, they can't be replaced. This leads to angry store and district managers who NEED THEM SO BAD PLEASE FIX ASAP.They're spending something like $3 million on this upgrade. Yet they won't swing the new PCs. They don't have to be monsters either. They don't do that much on them. I don't think I ever even learned how to troubleshoot a win2k machine. All the poo poo is in different places. Some of them don't even have usb ports! I'm guessing they have floppy drives. A lot of them were made by IBM... And a bunch of the PCs that aren't Windows 2000 are XP. Those at least will work. (Did I post about this before? It feels like I may have. I might have thought about it and/or started to type it and deleted it though)
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Feb 19, 2014 01:57
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Soylent Heliotrope posted:it turns out the main offender is a 34GB OST file... on an 80GB hard drive. Is this some sort of early SSD she's running or is the machine THAT old that it is from the time that 80GB was standard (Comedy answer: is it repurposed from a PS3, with some previous admin's PS3 now running a much beefier drive?)
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Feb 19, 2014 01:59
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blackswordca posted:If you can, rename it and it should re-cache a new one to his real mailbox size. When its working properly, delete the big one. You can also go in to the data file options and compact it, or even use scanpst on it. But at 34gb it will be much faster and safer to just recreate it.
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Feb 19, 2014 02:25
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ookiimarukochan posted:Is this some sort of early SSD she's running or is the machine THAT old that it is from the time that 80GB was standard (Comedy answer: is it repurposed from a PS3, with some previous admin's PS3 now running a much beefier drive?) ? I was working on old Pentium 4 Compaq shitboxes today that had 25GB hard drives in them. This is modern IT.
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Feb 19, 2014 02:55
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dox posted:? I was working on old Pentium 4 Compaq shitboxes today that had 25GB hard drives in them. This is modern IT. We have a bunch of those in production too. As long as they turn on, they're in use. Upgraded to Windows 7 though!
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Feb 19, 2014 03:01
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GreenNight posted:We have a bunch of those in production too. As long as they turn on, they're in use. Upgraded to Windows 7 though! Can't upgrade them to Windows 7 and management at $client shrugs it off saying "Trend will protect us"- there are at least ~50 of these in use, albeit by lower schoolers but I still have to troubleshoot them. Not turning it on? Throw it in the trash! Locked at the BIOS screen? Throw it in the trash! Windows locking up up? Image it with our overloaded, out-dated (by 2-years) Windows XP image!  There's worse things going on at this client, anyway... such as using an OEM key on a "master image" on a Kanguru machine. Don't know what that is?  This is the land of "my laptop from 2002 was just SO much better than now".
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Feb 19, 2014 03:10
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Jesus gently caress I was throwing those HPs out when I was doing an internship in 2007.
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Feb 19, 2014 03:16
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Dude, those are D530s model HP computers. We have probably 50 in production all upgraded to Windows 7 x32, so technically it's possible. Anything happens to one, we junk it as I mentioned. Turns on? Then it's fair game. To be perfectly honest, we only use them for green screen AS400 sessions on the plant floor.
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Feb 19, 2014 03:17
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ghana rheya posted:It was my idea but administration was "seeking an effective means of identifying those not fully dedicating themselves to their work on paid company time." Can I just say for a moment how much websense scares the poo poo out of me? If I annoy the wrong people they could easily get the network team to pull a report on me and easily have a reason to write me up or dump me. This is true for everyone in the office too. I have an exemption so I can get software utilities which makes it worse since it won't actually stop me, but will keep watching. Since I got hip to how powerful it is I've blocked all the sites I like in the hosts file and browse on my phone only. But still  .
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Feb 19, 2014 08:12
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skooma512 posted:Can I just say for a moment how much websense scares the poo poo out of me? Oh man, the best part about being completely disgruntled is not giving two shits about this kind of thing. Twitch.tv playing on my second monitor all day while I'm coding? Sure, why not. Only 480p though, 'cause I'm considerate like that.
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Feb 19, 2014 08:26
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Che Delilas posted:Oh man, the best part about being completely disgruntled is not giving two shits about this kind of thing. Twitch.tv playing on my second monitor all day while I'm coding? Sure, why not. Only 480p though, 'cause I'm considerate like that. gently caress that noise, I'm listening to Ke$ha in full 1080p on youtube. Music sounds better in 1080p.
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Feb 19, 2014 08:56
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This matter is urgent  * Reply within literally 3 minutes. User has not responded for 3 days now. *
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Feb 19, 2014 09:04
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Che Delilas posted:Oh man, the best part about being completely disgruntled is not giving two shits about this kind of thing. Twitch.tv playing on my second monitor all day while I'm coding? Sure, why not. Only 480p though, 'cause I'm considerate like that. Having severe ADD doing stuff like this is pretty much a necessity for me. Although typically its more like playing podcasts or youtube stuff in the background I just listen to while doing other work. And my work internet can't handle twitch on anything higher than "mobile" level quality.
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Feb 19, 2014 09:08
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Bohemian Cowabunga posted:This matter is urgent I had an urgent call before I went off to Wales (so, friday). Told the manager (poo poo manager is the only manager i can tell, good one is on holiday) and he said it'd get taken care of. I've only just got back into the office and its still in my name, nobody has looked at it, the client hasn't even inquired. Urgent most of the time means "its mildly annoying" here.
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Feb 19, 2014 10:37
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Bohemian Cowabunga posted:This matter is urgent You know as well as I do that "urgent" means "the very instant I want it to be fixed and no sooner." Linear time progression from the moment of ticket creation has no bearing on the discussion. Antioch posted:gently caress that noise, I'm listening to Ke$ha in full 1080p on youtube. Music sounds better in 1080p. I mostly didn't want to clog up our lovely pipe all by myself, thereby ensuring an investigation. And I was watching moving video; a still image with audio broadcasting at 1080p is quite a bit smaller I do believe.
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Feb 19, 2014 10:39
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My boss is looking for us to move to Office 365 E3 - anyone have any yays or nays about this? We're currently running Exchange 2010 internally.
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Feb 19, 2014 15:21
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skooma512 posted:Can I just say for a moment how much websense scares the poo poo out of me? A ticket came in, the 'junior' vmware admin, was asked to restore a snapshot of the test Solarwinds server; instead she restored a snapshot of the production Logility server to the one taken before the team had done the upgrade. No one notices for an hour or two - and the database is in Oracle on an AIX box; so it stayed 'upgraded' - data integrity loss ahoy. An hour later we had it all back to normal (hurray RMAN and TSM) - and now there are only two people that can restore snapshots.
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Feb 19, 2014 15:21
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Honestly, if someone came to me and wanted Websense logs on an employee, I would never rat them out for anything that wasn't really egregious. I wouldn't go so far as to sanitize a log, but I'd give vague affirmations that there was nothing going on if all I was seeing was PINTEREST and YOUTUBE. Anyone who tries to use these sorts of tools as a bludgeon is not only a bad manager, but kind of a poo poo person as well. porktree posted:Get a vpn - vpnreactor works for me. Or just Remote Desktop back to your home machine or a colo box.
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Feb 19, 2014 15:27
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AlternateAccount posted:
Or use DD-WRT/Tomato at home, and use a SSH Proxy Tunnel over port 443.
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Feb 19, 2014 15:59
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A CryptoLocker ticket came in. Identified the virus within 20 seconds of the ticket being reported ("Corrupted file wah!"), disconnected the mapped drives after approval for all users, identified the point of infection within a further 5 minutes and restored anything that was encrypted via shadow copies 
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Feb 19, 2014 16:32
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An announcement came in. "Internet Explorer 6 will no longer be supported. Please upgrade to Internet Explorer 8." Yay. I think?
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Feb 19, 2014 16:39
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Great Beer posted:An announcement came in. "Internet Explorer 6 will no longer be supported. Please upgrade to Internet Explorer 8." Time to party like it's 2009.
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Feb 19, 2014 16:44
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Great Beer posted:An announcement came in. "Internet Explorer 6 will no longer be supported. Please upgrade to Internet Explorer 8."  It wasn't the only dealbreaker, but I presented it as one of the major ones to them.
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Feb 19, 2014 16:55
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Collateral Damage posted:I got the chance to tell a vendor to gently caress off with a quote on their "only works in IE" web app today. Did he look at you funny and ask: Web.... standards?
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Feb 19, 2014 17:04
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A bunch of tickets came in, because we deployed Office 2013 last night. In October my company was acquired and we transitioned to Office 365 with Outlook 2010 as a client. This worked well for historical email because our original email system was Exchange 2003. Now Outlook 2013 doesn't support Exchange 2003 so there was a huge amount of communication to users that they will have to re-create their Outlook profiles with clear instructions on how to do it. Based on install rate and ticket submission it is clear over 50% of our staff do not read email from IT.
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Feb 19, 2014 17:31
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Nobody reads IT emails because not reading them means they get to tell someone to do things for them.
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Feb 19, 2014 17:36
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ookiimarukochan posted:Is this some sort of early SSD she's running or is the machine THAT old that it is from the time that 80GB was standard (Comedy answer: is it repurposed from a PS3, with some previous admin's PS3 now running a much beefier drive?) The machine seriously is that old. Everybody gets a Dell Optiplex 745. Policy is, if you need something beefier to do your job, you can bring it in yourself- a couple of former IT guys have done so. Honestly I'm surprised we have so many 745s still kicking. I've formally recommended an upgrade before, but I'm just an entry-level support guy (I literally only make $10.50 an hour  ) so I don't get a lot of say in the matter.
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Feb 19, 2014 17:46
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I had a guy come up to me today saying he literally couldn't do his job because we gave him an i5 laptop and not an i7.
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Feb 19, 2014 17:47
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Jadus posted:Based on install rate and ticket submission it is clear over 50% of our staff do not read email from IT. This is news?
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Feb 19, 2014 17:53
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Soylent Heliotrope posted:Policy is, if you need something beefier to do your job, you can bring it in yourself (Amusingly enough it looks like someone is selling Optiplex 745s on Ebay UK for $150 a go as "Gaming Machines") ookiimarukochan fucked around with this message at 17:59 on Feb 19, 2014 |
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Feb 19, 2014 17:57
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SUPER FAST 100MBIT NETWORK PORT, INTERNET READY! DUAL CORE 2GHZ=4GHZ PENTIUM!!!!1 So many eBay listings are only just not in the 'outright lie' territory.
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Feb 19, 2014 18:01
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Caged posted:Nobody reads IT emails because not reading them means they get to tell someone to do things for them. It's not working so I'm not working either 
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Feb 19, 2014 18:46
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ookiimarukochan posted:Does your company have anything to do with the place blackswordca works? Not just UK: http://www.ebay.com/itm/DELL-GAMING...=item35d0529aba I just had to take a look, this is too good. e: quote:Minecraft FACEBOOK GAMES? I'm sold.
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Feb 19, 2014 18:56
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GreenNight posted:I had a guy come up to me today saying he literally couldn't do his job because we gave him an i5 laptop and not an i7. He might be quoting from the hardware requirements from the applications he uses.
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Feb 19, 2014 19:11
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Everyone reads my downtime/informational emails because they're full of jokes. I get a lot of leeway here though.
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Feb 19, 2014 19:20
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"Trying to create an account. You are asking for email and password. Why?? I don't need another email account and I am not giving you my work password." But.... what? Why? How?!
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Feb 19, 2014 19:21
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Soylent Heliotrope posted:The machine seriously is that old. Everybody gets a Dell Optiplex 745. Policy is, if you need something beefier to do your job, you can bring it in yourself- a couple of former IT guys have done so. gently caress that and gently caress them. You're hired to do a job, why should you have to pay out of your own pocket to do it?
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Feb 19, 2014 20:41
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A ticket came in, a folder was accidentally deleted from the Advertising department's network drive. "Whatever, I'll just resto ... wait, this is a big important folder, whats going on here?" Turns out an advertising flunkie decided that a particular folder was no longer necessary, but didn't have permissions to delete or edit anything in it (because this folder had nothing to do with her), so she calls the helpdesk. Helpdesk flunkie, without questioning anything, tries and fails to delete the folder, too. Because he doesn't have permissions because it isn't his loving department. Helpdesk flunkie proceeds to log onto the file server with administrative creds and deletes a completely different folder, containing 375GB of data. Realizing that he hosed up, he decided that the best course of action was to do nothing - told user he'd look into the issue, left the ticket open, and figured that if he just allowed the Advertising people to discover on their own that a third of their production artwork was missing, it would never point back to him.
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Feb 19, 2014 20:47
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After our recent NAS downage and subsequent complete loss of all data on the drive, our general manager is breathing down our necks to figure out a storage solution. His stipulations are thus: infinite storage, immediate setup, absolutely free. He also doesn't understand why we don't just set up "some of that cloud storage everyone uses" with our 1.5Mbps upload internet.
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Feb 19, 2014 20:48
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