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Feb 19, 2014 20:51
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larchesdanrew posted:After our recent NAS downage and subsequent complete loss of all data on the drive, our general manager is breathing down our necks to figure out a storage solution. His stipulations are thus: infinite storage, immediate setup, absolutely free. He also doesn't understand why we don't just set up "some of that cloud storage everyone uses" with our 1.5Mbps upload internet. Submit a project request: create throw away gmail addresses and use them to sign up for free dropbox accounts.
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Feb 19, 2014 20:54
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Formulate a system involving hundreds of free promotional USB flash drives stored in little labelled drawers attached to a wall.
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Feb 19, 2014 21:05
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I work for a television studio. This will be for both NAS purposes and archiving terabytes upon terabytes of footage. The current process involves buying a 4TB Buffalo NAS and stashing them back in my shop. They want to keep doing this until I'm sitting on a mountain of NAS units, apparently.
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Feb 19, 2014 21:13
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larchesdanrew posted:I work for a television studio. This will be for both NAS purposes and archiving terabytes upon terabytes of footage. The current process involves buying a 4TB Buffalo NAS and stashing them back in my shop. They want to keep doing this until I'm sitting on a mountain of NAS units, apparently. NAS units all the way down... Alternately, you should mount all of those NAS units in a single namespace in a massive RAID-0 volume. For performance.
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Feb 19, 2014 21:16
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Everything on YouTube
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Feb 19, 2014 21:18
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Agrikk posted:NAS units all the way down... We did have backups, we had RAID.
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Feb 19, 2014 21:19
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larchesdanrew posted:After our recent NAS downage and subsequent complete loss of all data on the drive, our general manager is breathing down our necks to figure out a storage solution. His stipulations are thus: infinite storage, immediate setup, absolutely free. He also doesn't understand why we don't just set up "some of that cloud storage everyone uses" with our 1.5Mbps upload internet. 
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Feb 19, 2014 21:24
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Caged posted:Formulate a system involving hundreds of free promotional USB flash drives stored in little labelled drawers attached to a wall. What, like this?  it's raid5 too.
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Feb 19, 2014 21:43
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blackswordca posted:Submit a project request: create throw away gmail addresses and use them to sign up for free dropbox accounts. Sadly, unless you log in and access those referral accounts, the master account will be shrunk.
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Feb 19, 2014 21:45
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Soylent Heliotrope posted:The machine seriously is that old. Everybody gets a Dell Optiplex 745. Policy is, if you need something beefier to do your job, you can bring it in yourself- a couple of former IT guys have done so. Honestly I'm surprised we have so many 745s still kicking. I've formally recommended an upgrade before, but I'm just an entry-level support guy (I literally only make $10.50 an hour We're the MSP for a government agency. We technically "own" all the workstations, and each department that we support leases the equipment from us for each employee that gets a workstations. We're currently issuing Optiplex 755/760s and Inspiron 4300/6400s with 4GB of RAM and 80GB HDDs. Half our workload is dealing with full HDDs. CommanderApaul fucked around with this message at 21:54 on Feb 19, 2014 |
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Feb 19, 2014 21:52
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Inspector_666 posted:gently caress that and gently caress them. You're hired to do a job, why should you have to pay out of your own pocket to do it? Because we're a small site in a small business, a lot of the way I get to handle IT is pretty ridiculous. Ask me about using desktops as our file server AND domain controller... and about how I'm not supposed to image employee computers. Gotta install from scratch every time!
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Feb 19, 2014 22:15
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larchesdanrew posted:I work for a television studio. This will be for both NAS purposes and archiving terabytes upon terabytes of footage. The current process involves buying a 4TB Buffalo NAS and stashing them back in my shop. They want to keep doing this until I'm sitting on a mountain of NAS units, apparently.
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Feb 19, 2014 22:28
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Collateral Damage posted:Sounds like our archival storage for old virtual machines.. Copy them to a USB drive and put them in the non-fireproof safe inside the data center. Literally next to the vmware SAN. Of course copying a 100+GB vm image to USB hard drives takes a whole loving day, and we're barely using a third of the SAN's capacity anyway. I take it they aren't usb 3.0? 
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Feb 19, 2014 22:30
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afflictionwisp posted:A ticket came in, a folder was accidentally deleted from the Advertising department's network drive. "Whatever, I'll just resto ... wait, this is a big important folder, whats going on here?"  I guess that's why the 'what's your biggest IT fuckup and how did you handle it' question comes up in every interview.
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Feb 19, 2014 22:37
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ratbert90 posted:I take it they aren't usb 3.0?
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Feb 19, 2014 22:41
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"InDesign is slow" We've recently hired some designers (our first ever) and they're opening InDesign files over the local network. It's making things pretty slow for them. What is best practice for these types of workers? I've never used InDesign but it seems like one file can link back to multiple other files, all of which are pretty large.
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Feb 20, 2014 00:32
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Galler posted:Holy poo poo. That's a pretty huge cockup but even still if he had just owned up to it he would have still been in trouble for not questioning the original ticket, and for deleting another department's data without approval. This is the same dude who didn't know what the "quiet room" was for, decided to take a nap in it, and was genuinely confused when a lady came in to use it and got offended when he didn't leave. He's really good and compounding multiple gently caress ups into single incidents. Edit: Seriously, how does anyone not realize what that room is for? afflictionwisp fucked around with this message at 00:48 on Feb 20, 2014 |
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Feb 20, 2014 00:35
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afflictionwisp posted:he would have still been in trouble for not questioning the original ticket, and for deleting another department's data without approval. Sounds like his severance package should include a brochure for a good ditch digging school.
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Feb 20, 2014 00:41
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Collateral Damage posted:Sounds like our archival storage for old virtual machines.. Copy them to a USB drive and put them in the non-fireproof safe inside the data center. Ok, I'll bite. What's wrong with this practice? I just started storing Decomm'd VMs on a large USB drive for a little bit of insurance. We were just recently bit by deleting a VM (poorly labeled server was also the KMS Server). Management went "LOL OH WELL" and we threw together a 2012 server fast enough, but I ordered a large USB drive anyway. No space left on the SAN for that kind of storage, no budget for NASes. I'm making images of new physical boxes and putting them there as well (we don't backup servers that don't store irreplaceable data - most VMs are born from a template).
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Feb 20, 2014 00:53
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Lord Dudeguy posted:Ok, I'll bite. What's wrong with this practice? It's the "non fireproof safe next to the server its backing up" that's the problem. Keep your backups offsite in the event something like a fire takes out your main site. USB media also degrades over time, much like magnetic media.
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Feb 20, 2014 00:58
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afflictionwisp posted:he would have still been in trouble for not questioning the original ticket, and for deleting another department's data without approval. I don't know if it's a US specific thing but a "quiet room" sounds to me like the equivalent of the train carriages where you're not supposed to use a mobile phone I.e. a good place to sleep.
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Feb 20, 2014 01:07
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Lord Dudeguy posted:Ok, I'll bite. What's wrong with this practice? A good backup strategy has both on-site and off-site storage of backups. The reason is simple: on-site backups are fast and off-site backups are your ultimate fallback. On-site backups can be restored from quickly. Since most restore scenarios are not total disasters of the "oh god a meteor hit my datacenter" variety, this is ideal. It is, however, not enough on its own. Off-site backup are there for any time that your on-site backups are unavailable. Usually this isn't even a total disaster. Maybe some helpdesk idiot deleted all the backups by accident while trying to fix someone's 84GB .pst file. Or maybe a meteor DID hit your datacenter. Either way, your backups are off-site and you can restore your poo poo. It just takes longer.
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Feb 20, 2014 01:09
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Powerful Two-Hander posted:I don't know if it's a US specific thing but a "quiet room" sounds to me like the equivalent of the train carriages where you're not supposed to use a mobile phone I.e. a good place to sleep. I've never heard of this in a business as well. I assume it's to be used like a library? Nice, quiet room to study in (or sleep).
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Feb 20, 2014 01:21
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TWBalls posted:I've never heard of this in a business as well. I assume it's to be used like a library? Nice, quiet room to study in (or sleep). I'm genuinely surprised. Its the room where women who are nursing can go to have some privacy. You don't always see it labeled with ambiguous names, but its pretty clear in the context of being there. afflictionwisp fucked around with this message at 01:27 on Feb 20, 2014 |
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Feb 20, 2014 01:24
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afflictionwisp posted:I'm genuinely surprised. Its the room where women who are nursing can go to have some privacy. You don't always see it labeled with ambiguous names, but its pretty clear in the context of being there. I finally got this after reading your first post a couple times, but yeah, it wasn't necessarily clear at first glance.
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Feb 20, 2014 01:35
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Potato Alley posted:I finally got this after reading your first post a couple times, but yeah, it wasn't necessarily clear at first glance. At first I was wondering the exact use for the quiet room and why a business would have one, then I was more confused by what kind of company allows people to nap while at work. The first part is explained, the second is not.
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Feb 20, 2014 01:51
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Today we got one step closer to a unified network when my two co-workers and I unracked 30 servers for disposal. We'd shut them down earlier last week, but we were just waiting for the go-ahead and got it today. On the one hand I was a bit sad seeing all that hardware getting stacked on pallets for disposal, but on the other hand it means fewer servers to patch and hardware to replace. Hopefully by this time in April all our legacy hardware will be at the scrapheap and Windows Server 2003 will be a distant memory. I sort of want to grab a couple machines for a VMware lab, but that doesn't look like it's going to happen. Oh well.
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Feb 20, 2014 02:01
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afflictionwisp posted:I'm genuinely surprised. Its the room where women who are nursing can go to have some privacy. You don't always see it labeled with ambiguous names, but its pretty clear in the context of being there. More on topic, a call came in this morning. A user was having trouble adding 30 pictures as email attachments, at a few meg each.
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Feb 20, 2014 02:08
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Paladine_PSoT posted:Keep your backups offsite ConfusedUs posted:Off-site backup Oh, I must have missed that whole point. I take the drive off-site.
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Feb 20, 2014 02:40
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If I saw a small room with 'quiet room' on a sign next to it I would probably assume it's for muslim (or any other faith that has to pray a bunch) employees to pray in. Which would be a good idea because there were a bunch of times where I walked into conference room C and flipped on the lights only to find Wasik (sorry buddy) in there praying. Or possibly a place for private conversations for people that don't have offices. It being for nursing women would probably be about the last thing I would think it was for. Regardless I wouldn't go in there and take a loving nap.
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Feb 20, 2014 02:41
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Quiet rooms are also pretty nice/useful if you get migraines. I don't usually, but every six+ months or so I get one that makes me totally useless. If I'm at work it's nice to have a room where I can go sit quietly in the dark for the better part of an hour while waiting for a painkiller to kick in. My company is pretty permissive and I'd think a nap would probably be ok if you cleared it with your supervisor first, but I'm really struggling to think of a situation where that would be appropriate vs. taking some PTO or sick leave. You'd have to be a colossal loving moron not to get out immediately if a woman comes in though.
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Feb 20, 2014 03:06
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afflictionwisp posted:I'm genuinely surprised. Its the room where women who are nursing can go to have some privacy. You don't always see it labeled with ambiguous names, but its pretty clear in the context of being there. Hmm.. Most places I've ever worked, they usually just took maternity leave. I've never seen a room marked as a quiet room (or as someone else said, lactating room). Of course, since I work at a hospital, I'd imagine most probably visit the birthing center for that. Of course, if I didn't know quiet room = lactation room and someone came in with a baby (or breast pump) I'd certainly leave to allow privacy. LGD posted:My company is pretty permissive and I'd think a nap would probably be ok if you cleared it with your supervisor first, but I'm really struggling to think of a situation where that would be appropriate vs. taking some PTO or sick leave. In my case, I was working a shitload of hours for a big project and (at the time) had a long commute (1hr 45mins each way, on a good day). I'd rather sleep at work than risk getting behind the wheel tired.
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Feb 20, 2014 03:26
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Just saw this come into the queue. Hi, I’m having the same issue as below. Could you stop fiddling with the printer settings? And could I please have the printer working again. Thanks %User% The "same issue as below" is referring to the printer not receiving his documents. Stop fiddling with it. Also make it work.
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Feb 20, 2014 03:35
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TWBalls posted:Hmm.. Most places I've ever worked, they usually just took maternity leave. I've never seen a room marked as a quiet room (or as someone else said, lactating room). Of course, since I work at a hospital, I'd imagine most probably visit the birthing center for that. Maternity leave in the US is 12 weeks max, and then only really if you happen to work for a loving phenomenal organization. Most women want to nurse more than ~3 months.
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Feb 20, 2014 03:49
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I have an meeting room next to my desk, and the people on our language market support teams go in it to take a nap during their lunch. The problem comes that they sometimes take chairs away from desks that are being used so they can put their feet up. Problems comes when they ALWAYS take my loving seat. One quick word to my TL and that stopped quickly.
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Feb 20, 2014 04:01
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Have I mentioned how much I loving LOATHE Time Warner and CenturyLink? Because both are the worst goddamn excuses for an ISP I've ever encountered. Last Friday, a client site went down, no network at all on wired or wireless. They have CenturyLink service, so my engineer partner went on site to check it out after the ISP failed to bring it up by Monday morning. Turned out the ISP supplied modem was bad, so my partner calls up their support to see if a new one could be sent out. The CenturyLink tech runs him through the same set of steps at least 3 times to confirm that the modem is dead before even offering to replace it. Engineer buddy asks to speak to a manager to get a replacement modem and stop wasting time, promptly gets put on hold for almost 20 minutes. "Manager" gets on the line, and tells him to go through the same loving troubleshooting steps that failed the first 3 times from the first tech. Engineer is stressed and livid at this point, having wasted almost 45 minutes and gotten nowhere, demands to speak to someone higher up that will get him what he needs. Finally speaks to an account manager, explains everything, and they agree to send a replacement...in TWO DAYS. He asks if they could just send someone from a nearby depot out to drop one off on site and test, no go - despite the town being less than 30 minutes from a larger city with a depot, they won't send it out any faster. Engineer now wants to commit homicide and arson on said ISP for wasting his time and leaving a very needy, high maintenance client without any internet for almost 72 hours. He ends up driving 15 minutes to a Best Buy, buying a modem, bringing it back and calling the ISP to get it set up so the client can get their internet back. After 7 hours on site dealing with CenturyLink bullshit, everything is back up, client is satisfied outside being billed for a new modem they never should have had to pay for. -------------- Another client today lost their internet access, they use Time Warner. Apparently their account was cancelled for non-payment, so we look into the problem...turns out the cancelled account was the wrong account. Client initially set up service and TWC gave them 3 accounts instead of the 2 they asked for, and despite repeated attempts to cancel the unneeded account, TWC finally sees it hasn't been paid for and decides to cancel it, and one of the active accounts with it. Talked with TWC, techs say their hands are tied, only an Account Manager can reactivate the account but not without a blood sample, fingerprint, retinal scan, anal probe, the gold fillings in your teeth and your first born child. Luckily an engineer in the office has a sister in law who works for TWC in the area and happens to be an Account Manager, but we still have to go on site to get things straightened out with the client. After 5 hours of explaining everything and finally untangling the Mystery of the Unused Account, service gets reactivated and the old account that was requested to be cancelled several times in the last 6 months is finally closed out. A good chunk of our clients have Cox, but they don't service certain areas, so it kinda blows...Cox hasn't been nearly as bad, usually right on the ball when an outage happens, don't run us through bullshit steps to fix something (especially if we've tried it), and usually don't have outages that last more than a couple hours at a time. TWC and CenturyLink can eat a giant dirty, rotten, disease infested, maggot-ridden landfill of dicks, though.
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Feb 20, 2014 05:12
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afflictionwisp posted:I'm genuinely surprised. Its the room where women who are nursing can go to have some privacy. You don't always see it labeled with ambiguous names, but its pretty clear in the context of being there. You're working with a bunch of nerds, who as a group tend to be both more male and more socially ignorant than your average randomly selected group of people. It stands to reason that one of them is not going to know the true purpose of a room named something as ambiguous as the "quiet room." I've certainly never heard that term used in that context before your post. Quiet Room to me sounds like a place where you can get away from the loving phones and get your equilibrium back or focus on a problem in your own head for a while. At my last job, the room was called the "New Mothers Room." Tactful, while still being obvious if you put an ounce of thought into it, and even if you were a complete idiot and couldn't, you could just think, "Am I a new mother? Nope!" and not go in anyway. Not saying the guy wasn't an idiot about it if a woman came in and asked to use it. Varkk posted:then I was more confused by what kind of company allows people to nap while at work. The first part is explained, the second is not. A really goddamn smart and progressive company full of educated, skilled employees who use their brains really hard all day, that's what kind. If a nap in the middle of the day helps them get their work done, they should be allowed and encouraged to take one. (Note: this assumes they don't need to cover a shift or something - I'm coming at this from a developer's perspective here)
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Feb 20, 2014 06:15
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Ozz81 posted:Have I mentioned how much I loving LOATHE Time Warner and CenturyLink? Because both are the worst goddamn excuses for an ISP I've ever encountered. This school year we started bumping against our 50Mbit cap on our internet connection, helpfully provided by Centurylink. Come January, we're not just bumping against it, we're sitting at the cap almost all day, every day. Since so many of our services are via cloud now, things were getting...unpleasant. We requested an upgrade to 100Mbit back in December. They essentially sat on it for two solid months while our staff were constantly getting disconnected from the student management systems. Until the cooperative that manages school internet services for much of the state gets involved, then it's magically upgraded within days! In other tickets: "Computer lab won't connect to the network." I'm in a hurry and don't have time to do much when I get there, so I fire up one computer, log in, it's all good. I chalk it up to our domain controller being grumpy earlier that day. Next day I get another ticket saying they can't access the Internet. I'm at a remote site, and I start pinging machine names and one responds. I remote in and everything's working fine. I call the ticket submitter, who hands me off to the person who actually had the problem, and she says "Oh, no, those 4 computers by the door work fine; nothing else does, though." She turns on more of the lab and I can't ping them, and they're coming up with 169.x.x.x addresses, so I drop what I'm doing and head out to the lab. Yup, no connections...and no lights on the switch that feeds most of the lab. Hey, the computers at the front of the room aren't turning on, either! Circuit breaker had tripped, probably from power outages over the weekend. Looks like we need to go a step beyond 'Use our ticketing system' to 'Describe the problem accurately in our ticketing system'. 'My camera isn't working!' Actual symptom: Projector just showing blue with "VIDEO 1" in corner. Problem: Projector on wrong source. 'Computer's not working' Actual symptom: Visiting this webpage says it's blocked because of games but they're educational games. Problem: Webfilter was blocking a website. 'Computer has a virus' Actual symptom: Random reboots, difficulty starting, strong smell of electrical smoke in the air. Problem: Computer attempting to catch fire. And one I'm glad I don't have to deal with myself: "Lightning struck the middle school building over the weekend. Nothing's working." The strike fried a whole bunch of switches and NICs (and the fire alarm control panel!) all over the building. They power something on, it starts flooding the network with garbage and makes a switch in the MDF puke like it's a switch loop, but worse. Remove the offending hardware, reset the switch, repeat. So far they've spent the past couple days weeding out bad hardware and now they're just focused on getting the WAPs back up so the teachers' laptops and the mobile labs can get online.
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Feb 20, 2014 06:51
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Ozz81 posted:Last Friday, a client site went down, no network at all on wired or wireless... Is there some SLA in your contract which states you'll receive on-site same-day modem replacement? If not, why didn't your engineer just go on-site with a replacement modem in the first place if the issue could have been resolved in 15 minutes? Sounds like a good opportunity for some self-reflection on how the job could have been handled better on your company's end.
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Feb 20, 2014 07:50
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