RE: A ticket came in: Did they take the printer into the shitters with them?

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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Lord Dudeguy: Sep 17, 2006; [Insert good English here]

Paladine_PSoT posted:

I missed the original post so I'm assuming it was about Gwar.

In his honor I tried to switch the IT Helpdesk hold music to "Sick of You". :black101:

A ticket was rejected.

# ? Mar 25, 2014 00:00

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# ? May 16, 2024 23:09

Thanks Ants: May 21, 2004; #essereFerrari

A ticket was submitted�

To get a thunderbolt network adapter for my work-issued 11" MacBook Air. And was approved and will be here tomorrow.

I must still be in the honeymoon period or something because I'm not used to asking for tools required to do my job better and having the request approved with no fuss or questioning or "how about this one that's cheaper and only requires minimal loving around to get working".

# ? Mar 25, 2014 00:08

evol262: Nov 30, 2010; #!/usr/bin/perl

sfwarlock posted:

Better!

Someone installed Linux on that machine, did a "which gcc", and called it good because gcc was already installed.

Except that it didn't work out of the box. I recreated using a livecd:

code:

mint@mint ~ $ which gcc
/usr/bin/gcc
mint@mint ~ $ cat > test.c
#include <stdio.h>
int main () { 
  return 0;
}
mint@mint ~ $ gcc test.c
test.c:1:19: fatal error: stdio.h: No such file or directory
 #include <stdio.h>
                   ^
compilation terminated.
mint@mint ~ $

The cure was to install, not gcc, but g++:

code:

mint@mint ~ $ sudo apt-get install gcc
  (snip)
gcc is already the newest version.
  (snip)
mint@mint ~ $ gcc test.c
test.c:1:19: fatal error: stdio.h: No such file or directory
 #include <stdio.h>
                   ^
compilation terminated.
mint@mint ~ $ sudo apt-get install g++
  (snip)
mint@mint ~ $ gcc test.c
mint@mint ~ $ ./a.out

The cure is to install libc6-dev. g++ probably brought in libstdc++${version}-dev, which includes it in a different path also searched (as would libbsd-dev and a lot of other packages), but none are actual solutions if you want libc, including g++.

Installing a C++ compiler and development environment is not necessary or correct.

# ? Mar 25, 2014 00:16

Alliterate Addict: Jul 10, 2012; dreaming of that face again

it's bright and blue and shimmering

grinning wide and comforting me with it's three warm and wild eyes

sfwarlock posted:

Better!

Someone installed Linux on that machine, did a "which gcc", and called it good because gcc was already installed.

Except that it didn't work out of the box. I recreated using a livecd:

code:

mint@mint ~ $ which gcc
/usr/bin/gcc
mint@mint ~ $ cat > test.c
#include <stdio.h>
int main () { 
  return 0;
}
mint@mint ~ $ gcc test.c
test.c:1:19: fatal error: stdio.h: No such file or directory
 #include <stdio.h>
                   ^
compilation terminated.
mint@mint ~ $

The cure was to install, not gcc, but g++:

code:

mint@mint ~ $ sudo apt-get install gcc
  (snip)
gcc is already the newest version.
  (snip)
mint@mint ~ $ gcc test.c
test.c:1:19: fatal error: stdio.h: No such file or directory
 #include <stdio.h>
                   ^
compilation terminated.
mint@mint ~ $ sudo apt-get install g++
  (snip)
mint@mint ~ $ gcc test.c
mint@mint ~ $ ./a.out

Oooh, if you've got apt that makes life a hell of a lot easier. "dpkg -S `which command`" (or, in this case, /usr/include/stdio.h) on working machines has saved me a lot of headache with regards to partially-set-up images without all their needed dependencies.

# ? Mar 25, 2014 00:20

nitrogen: May 21, 2004; Oh, what's a 217°C difference between friends?

Paladine_PSoT posted:

I missed the original post so I'm assuming it was about Gwar. We're all sad about it, there's no wrong thread to express that.

No tickets came in as I start week 13 of beating my head against the unemployment wall. I really must be doing something wrong.

if I can get away with having you all believe that, i'll go with it.

# ? Mar 25, 2014 00:22

sfwarlock: Aug 11, 2007

Ursine Asylum posted:

Oooh, if you've got apt that makes life a hell of a lot easier. "dpkg -S `which command`" (or, in this case, /usr/include/stdio.h) on working machines has saved me a lot of headache with regards to partially-set-up images without all their needed dependencies.

I just want to know what the hell goes through the mind of someone who builds a distribution (mint, in this case) and installs gcc but without all the stuff needed for gcc to actually work.

# ? Mar 25, 2014 00:29

Alliterate Addict: Jul 10, 2012; dreaming of that face again

it's bright and blue and shimmering

grinning wide and comforting me with it's three warm and wild eyes

sfwarlock posted:

I just want to know what the hell goes through the mind of someone who builds a distribution (mint, in this case) and installs gcc but without all the stuff needed for gcc to actually work.

It's hardly surprising, it just means it's someone who hasn't done dev work on a fresh image of their own distribution. If you submit it as a Mint bug they'll probably say "oops" and add it to the include list at some point.

# ? Mar 25, 2014 00:35

nzspambot: Mar 26, 2010

NZAmoeba posted:

Nope!

I've been promoted to the Team Lead of Production. I've never had authority over other human beings before so I'm a little freaked out. They're gonna send me on some management courses so I can not be utterly hopeless though! It also means I have to move from a city I really love, Wellington, to a city I used to bag all the time, Auckland.

But career wise it's just too good an opportunity to pass up. I'm also going to hire the new team we're creating up there.

Nice! Auckland is nice

PS if I need to :yotj:

for your new team....

# ? Mar 25, 2014 01:48

JohnnyCanuck: May 28, 2004; Strong And/Or Free

blackswordca posted:

So a phone call came in, nobody at the site that the Sr resubnetted can get onto the wireless

After finding the IP for the WAP which he didn't document, it took me a while to log in. From what I can tell, he logged in to change the management password and the password to connect to the wireless, but didn't update any DNS information on the switch itself. So if someone could connect, it wouldn't work.

So how is it ALL YOUR FAULT this time?

# ? Mar 25, 2014 02:14

skooma512: Feb 8, 2012; You couldn't grok my race car, but you dug the roadside blur.

A ticket came in at 2am. I'm just the secondary.

My primary always does this poo poo. Figure out how to get a louder ringtone on your phone dude. That, or he just blows off the ticket till morning. Just because you don't think it's important (although it's really not in this case, nor is it even in scope for us) doesn't mean the SLA doesn't apply. It's still a high severity ticket that still needs you to at least acknowledge it.

He's lucky I wanted to be up that early to prep for a night shift anyway. I'd have wanted words otherwise.

I never do this to my secondary. If I get a ticket, I at least acknowledge it so he doesn't get woken up for no good reason. My philosophy is that the primary is the one responsible for the after hours ticket, the secondary is just there for the occasional missed page.

# ? Mar 25, 2014 11:26

Che Delilas: Nov 23, 2009; FREE TIBET WEED

skooma512 posted:

My primary always does this poo poo.

...

He's lucky I wanted to be up that early to prep for a night shift anyway. I'd have wanted words otherwise.

So he makes a habit of not doing his job and you make a habit of picking up the slack, and you don't bring up the fact that it's a problem? If poo poo keeps getting done, and you don't say anything, your boss is going to think that he's doing his job, and you're going to keep getting taken advantage of.

Put another way: don't dig.

# ? Mar 25, 2014 11:40

Renegret: May 26, 2007; THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*

Cat Army Sworn Enemy

skooma512 posted:

A ticket came in at 2am. I'm just the secondary.

My primary always does this poo poo. Figure out how to get a louder ringtone on your phone dude. That, or he just blows off the ticket till morning. Just because you don't think it's important (although it's really not in this case, nor is it even in scope for us) doesn't mean the SLA doesn't apply. It's still a high severity ticket that still needs you to at least acknowledge it.

He's lucky I wanted to be up that early to prep for a night shift anyway. I'd have wanted words otherwise.

I never do this to my secondary. If I get a ticket, I at least acknowledge it so he doesn't get woken up for no good reason. My philosophy is that the primary is the one responsible for the after hours ticket, the secondary is just there for the occasional missed page.

Yeah, that's how it works around here.

Luckily when I call the #2, he usually has more contact numbers for the primary on call, and he'll start calling his personal cell or home number to tell him there's a ticket that he needs to look at. Then the secondary goes back to bed.

# ? Mar 25, 2014 11:42

Partycat: Oct 25, 2004

I got one yesterday - all CATV out at a complex. Tech there says no forward power at the main distro. Supplies I need are in a room being waxed, so I can't get in. Start metering the path anyways to see what's up. Find out after futzing around for hours that the optical cable we are spliced in on one end, isn't the same one on the other end because its being replaced. ???

oh well. At least we get to play with the fusion splicer today!

# ? Mar 25, 2014 12:22

Volmarias: Dec 31, 2002; EMAIL... THE INTERNET... SEARCH ENGINES...

Partycat posted:

oh well. At least we get to play with the fusion splicer today!

That's not a real thing. You just made that name up.

Or we actually ARE living in the future :tinfoil:

# ? Mar 25, 2014 12:37

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Yeah, I thought the same - sounds like something from freaking Star Trek.

# ? Mar 25, 2014 12:38

BelDin: Jan 29, 2001

Volmarias posted:

That's not a real thing. You just made that name up.

Or we actually ARE living in the future

The future is now! It's the only way to splice single mode repeatedly and keep your sanity.

BelDin fucked around with this message at 14:16 on Mar 25, 2014

# ? Mar 25, 2014 14:14

Collateral Damage: Jun 13, 2009

I'd love to learn to splice fibers, but then I realize I'd never actually use that skill.

# ? Mar 25, 2014 14:40

Renegret: May 26, 2007; THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*

Cat Army Sworn Enemy

Collateral Damage posted:

I'd love to learn to splice fibers, but then I realize I'd never actually use that skill.

It's a huge loving pain in the rear end.

I haven't done it myself but I watched a field tech do it one day and I don't think I have the patience for it.

(Granted it was a 128 count line, and it was the old style fiber where each individual strand is covered in a nasty waterproof gel that you have to clean off.)

# ? Mar 25, 2014 14:47

A Frosty Witch: Apr 21, 2005; I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.

BelDin posted:

The future is now! It's the only way to splice single mode repeatedly and keep your sanity.

When the fiber techs came and installed our lines a few weeks ago they used one of these. It was absolutely amazing. The two techs had it down to an assembly-line process. The machine automatically arcs the cables together, shows you a nearly microscopic close-up of the finished product, and then gives you a loss readout. It was rad.

# ? Mar 25, 2014 14:52

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Any of you know what I need to allow on my firewall to allow .NET Framework 3.5 to install auto from Microsoft on my Surface Pro? I tried *.microsoft.com but that didn't take. Downloading the full framework doesn't work either because there are some files missing.

# ? Mar 25, 2014 15:56

dont be mean to me: May 2, 2007; I'm interplanetary, bitch
Let's go to Mars

Downloading the full framework didn't work because it's an OS component now, not a redistributable API.

Are you sure it's a firewall problem and not something else? If Windows Update is working... (unless you're using WSUS)

There's a way to install it completely offline, but only from install images.

dont be mean to me fucked around with this message at 16:06 on Mar 25, 2014

# ? Mar 25, 2014 16:04

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Sir Unimaginative posted:

The Windows install image (8 or 8.1, depending on what you have installed, and you probably want one anyway).

Surface Pro has some custom image. I tried to point it to a Windows 8.1 Pro ISO I grabbed but it errored out saying it couldn't find the correct files in the winsxs directory.

# ? Mar 25, 2014 16:05

dont be mean to me: May 2, 2007; I'm interplanetary, bitch
Let's go to Mars

Ah.

Yeah, Google suggests it's a known problem, and some WSUS mucking might help.

Also could it be looking for an enterprise image or something?

# ? Mar 25, 2014 16:10

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I wouldn't think so. I did try 8.1 Enterprise, but it didn't like that either. We didn't image the Surface because we only have SCCM 2012 and not R2 so it's factory default image.

# ? Mar 25, 2014 16:24

Roargasm: Oct 21, 2010; Hate to sound sleazy
But tease me
I don't want it if it's that easy

GreenNight posted:

Any of you know what I need to allow on my firewall to allow .NET Framework 3.5 to install auto from Microsoft on my Surface Pro? I tried *.microsoft.com but that didn't take. Downloading the full framework doesn't work either because there are some files missing.

Try *.microsoft-p.com. There are a couple others if that doesnt work but im out for the day :toot:

# ? Mar 25, 2014 22:12

coyo7e: Aug 23, 2007; by zen death robot

Another (and another, and another, and another... She sends one of these in about every 5 or 6 weeks) ticket came in from the founder's wife. She's still really upset that she hasn't talked to her long-lost cousin (who she hasn't spoken to in 10 20 30 year, depending on which ticket you check - she REALLY wants to get in touch with her long-lost cousin!) and regularly asks us if these emails are safe to open. Because you know, eventually it could be real.

Names have been changed, but it still makes about as much sense.

code:

From: J.Smithison [mailto:charlie@charliewhite.com] 
Sent: Tuesday, March 25, 2014 11:46 AM
To: Marjorie Smithison
Subject: super link

hey

 outstanding link [url]http://apps-optimization.com/wp-content/themes/skeleton/bt/[/url]

crazy old bag's ticket posted:

This is my name and I have a cousin whose first initial is J, therefore I ask. I don�t recognize the link, therefore being careful. I have another cousin whose last name is white. I know a Charlie as well.

I hate to break it to you honey, but your relatives were captured by a German surgeon for experiments involving human/centipede hybrids. This email is them crying out to you for help.

On my last day I want to tell her, "yes, it's finally him, open it! What's that - it didn't go to a website you know? Try on your laptop, then! Quickly before you lose contact with him again!"

# ? Mar 25, 2014 22:48

Paladine_PSoT: Jan 2, 2010; If you have a problem Yo, I'll solve it

Roargasm posted:

Try *.microsoft-p.com. There are a couple others if that doesnt work but im out for the day

Also *.freewinupdates.ru

# ? Mar 26, 2014 00:24

mpyro: Feb 9, 2003; 'Cause I live and breathe this Fillydelphia freedom

Woops disabled a bunch accounts on someone's word. Will find out the fallout tomorrow.

Glad I have a trail.

# ? Mar 26, 2014 01:06

pr0digal: Sep 12, 2008; Alan Rickman Overdrive

Caged posted:

A ticket was submitted�

To get a thunderbolt network adapter for my work-issued 11" MacBook Air. And was approved and will be here tomorrow.

I must still be in the honeymoon period or something because I'm not used to asking for tools required to do my job better and having the request approved with no fuss or questioning or "how about this one that's cheaper and only requires minimal loving around to get working".

I sent off an e-mail to the COO (who I now directly report to after my old boss switched back to being an editor) asking for approval to buy a 13' MacBook Air for myself because I'm not at my desk half the time. Immediate approval. Right after an e-mail back saying he wanted to "discuss further" the Avid workstations I asked for approval on.

Also nothing like getting handed a 4TB drive to do data recovery on because my old boss thought he had something important on it. Right after it was checked and wiped.

111 hours to go :allears:

# ? Mar 26, 2014 01:28

hihifellow: Jun 17, 2005; seriously where the fuck did this genre come from

I may not have been completely sober when dcpromo'ing a domain controller into a member server just now... :yotj:

# ? Mar 26, 2014 02:13

pr0digal: Sep 12, 2008; Alan Rickman Overdrive

I didn't see this when finishing up the thread and all the easy config AP talk made me remember.

https://meraki.cisco.com/lp/free-demo

For the price of sitting through an hour webinar and getting harassed by a Meraki rep every once in a while you can get your hands on a Meraki AP (don't know which model) with a three year license. Only "catch" is you have to use your organization's e-mail to register for the webinar. Pretty fair trade I'd say.

# ? Mar 26, 2014 02:26

ghana rheya: Dec 26, 2013

Had a vendor in to install a VOIP system. After he somehow managed to create not one but three different loops, he got things running.

I just sat back and watched smugly and kept handing him foot after foot of cat5 to hang himself with.

Only 12 tickets about it, merged into one and closed. v0v

# ? Mar 26, 2014 03:02

BOOTY-ADE: Aug 30, 2006; BIG KOOL TELLIN' Y'ALL TO KEEP IT TIGHT

CommanderApaul posted:

Did this after lunch, still nothing. And it's only this specific website, I pulled up a dozen other https sites just fine. I'm just going to give him the option of keeping on using Chrome for this website and IE for everything else, or me kidnapping his machine the next time he's off during the week and reimaging it.

Just curious, have you tried rebuilding the TCP/IP stack or winsock? Might be worth a shot v :shobon:

v

An email came in today...apparently there was a security vulnerability in Kaseya that was recently found, and the MSP I work for uses it for just about everything. Apparently, some hacker (dunno if they're with Kaseya or another company) got hold of one of the main administrative accounts for Kaseya, and sent out an update disguised as an Apple software patch that installed a Litecoin miner on any machine that got the update.

Long story short? Several clients of ours got it, to the tune of over 4,000 computers being affected by the patch. Thankfully the admin account that was hacked was disabled, Kaseya had a temporary fix out for it, and 2 of our Tier 3 guys got a script set up to hit all the affected machines remotely and remove the Litecoin bug/patch. No idea how long it's been running or when it initially got released, and we're basically having to keep quiet about it to our clients to avoid any massive shitstorms.

TL;DR - if anyone here uses Kaseya and/or have clients with a Kaseya agent installed, get it checked out ASAP.

# ? Mar 26, 2014 03:44

Jadus: Sep 11, 2003

pr0digal posted:

I didn't see this when finishing up the thread and all the easy config AP talk made me remember.

https://meraki.cisco.com/lp/free-demo

For the price of sitting through an hour webinar and getting harassed by a Meraki rep every once in a while you can get your hands on a Meraki AP (don't know which model) with a three year license. Only "catch" is you have to use your organization's e-mail to register for the webinar. Pretty fair trade I'd say.

I received mine yesterday, it's a Meraki MR16 and I'm pretty amazed with it, despite only using it in my home for now.

# ? Mar 26, 2014 05:40

Swink: Apr 18, 2006; Left Side <--- Many Whelps

Jadus posted:

I received mine yesterday, it's a Meraki MR16 and I'm pretty amazed with it, despite only using it in my home for now.

I've registered for the webinar. Do I just confirm the delivery once the webinar is finished?

# ? Mar 26, 2014 06:09

SEKCobra: Feb 28, 2011; Hi
Don't look at my site

Swink posted:

I've registered for the webinar. Do I just confirm the delivery once the webinar is finished?

I just realized the webinar is during the peak of my shift. Not sure what to do now :v They only seem to have them at days that are bad for me.

# ? Mar 26, 2014 06:56

skooma512: Feb 8, 2012; You couldn't grok my race car, but you dug the roadside blur.

Che Delilas posted:

So he makes a habit of not doing his job and you make a habit of picking up the slack, and you don't bring up the fact that it's a problem? If poo poo keeps getting done, and you don't say anything, your boss is going to think that he's doing his job, and you're going to keep getting taken advantage of.

Put another way: don't dig.

That's a whoooole other issue right there. It's the not the only case where he is slacking. Other people see it including the super, but he doesn't want to act on it.

I've stopped caring. If this all the politics I have to deal with I count myself blessed.

# ? Mar 26, 2014 08:09

notwithoutmyanus: Mar 17, 2009

The datacenter staff are being laid off. Management has decided 24x7 coverage isn't needed, at least that's what's being said. :downs:

Is our monitoring solution up to snuff, as in are people actually reading the midnight/4am/etc alerts that poo poo is down? Of course not...yet. Waiting 8 weeks for an extra exchange address to create an alert account will do that. At the same I'm going to try to get the hell out of dodge to apply for a different role outside of where I'm at (security analyst instead of availability & capacity management). In talking to the director, he implied I should leave my current role better than when I started it - so that I don't look like I'm part of the "Rats fleeing a sinking ship" scenario. So my question is: how can it be anything but exactly that at this point? I'm not part of the staff being laid off, but considered part of the datacenter.

Also how can you truly quantify that you have improved your role that you are leaving when the company moves so slowly that improvement/change doesn't even happen sometimes?

TLDR: company is slow/bad, I'm moving out of the slow (but not all bad) area, that's not a bad thing, right?

# ? Mar 26, 2014 13:17

evobatman: Jul 30, 2006; it means nothing, but says everything!; Pillbug

notwithoutmyanus posted:

The datacenter staff are being laid off. Management has decided 24x7 coverage isn't needed, at least that's what's being said. Is our monitoring solution up to snuff, as in are people actually reading the midnight/4am/etc alerts that poo poo is down? Of course not...yet. Waiting 8 weeks for an extra exchange address to create an alert account will do that. At the same I'm going to try to get the hell out of dodge to apply for a different role outside of where I'm at (security analyst instead of availability & capacity management). In talking to the director, he implied I should leave my current role better than when I started it - so that I don't look like I'm part of the "Rats fleeing a sinking ship" scenario. So my question is: how can it be anything but exactly that at this point? I'm not part of the staff being laid off, but considered part of the datacenter.

Also how can you truly quantify that you have improved your role that you are leaving when the company moves so slowly that improvement/change doesn't even happen sometimes?

TLDR: company is slow/bad, I'm moving out of the slow (but not all bad) area, that's not a bad thing, right?

The answer is ALWAYS to show the same loyalty to the company that the company is showing to you, and never more than that.

# ? Mar 26, 2014 13:22

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# ? May 16, 2024 23:09

Lord Dudeguy: Sep 17, 2006; [Insert good English here]

evobatman posted:

The answer is ALWAYS to show the same loyalty to the company that the company is showing to you, and never more than that.

Which is to say: "None whatsoever."

# ? Mar 26, 2014 13:53

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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