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My free meraki AP arrived and it makes me want to roll then out everywhere. Easiest poo poo ever. What is Cisco ownership going to do to them though?
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Apr 8, 2014 10:16
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Swink posted:My free meraki AP arrived and it makes me want to roll then out everywhere. Easiest poo poo ever. Well, they've owned them a while, so, nothing, as far as I can see. We trialled the Meraki stuff too, but in the end, that poo poo is too expensive, and I have no love for the "cloud-based management" that requires a subscription. Ubiquiti did a solid job for a cost that was vanishingly tiny in comparison. Although as anyone who has used Ubiquiti UniFi will know, the software install needs polishing. They also need to get a move on with the final version of UniFi 3.
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Apr 8, 2014 10:32
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A user came in... "I need a new gun! This one has a scratched lens and won't scan right! I've been here 12 years; I know when something's wrong!" So, fine, I swap it out. That's policy. So I take a look at it. Hm, something's definitely up with the lens. I grab one of my trust lens wipes. Swiff swiff. Huh. Screen looks fine now. I test it. Yeah, works fine. I know it's a minor thing, but come on people.
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Apr 8, 2014 11:41
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I'm the only one on my team that has the guts to say "No. Use Helpdesk." when users try to report issues via Lync or my e-mailaddress or phone. Slowly I've learned users that they should not contact me directly, and until now contact attempts have been down to a minimum. One of my coworkers is out sick, and now everyone who is used to just going directly to him is trying to contact me instead. Suddenly I have a ton of people I have never met or spoken to before writing me on Lync or email saying "halp, computer does not work".
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Apr 8, 2014 13:28
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Esser-Z posted:A user came in... I dunno man, I'd kill for users that would come to me with problems that are dead simple to fix. On the other hand, if he was being a knob, I understand. Also, I keep reading gun as you know, shooty guns. So I keep imagining you as some badass techie who occasionally fixes guns on the side or something.
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Apr 8, 2014 14:14
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HalloKitty posted:Well, they've owned them a while, so, nothing, as far as I can see. This is going to be my exact opinion when my Meraki arrives
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Apr 8, 2014 14:17
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So I got a ticket but I don't know what the gently caress.. Each person in HR over the last few days has had their Outlook break. Sent emails would never go to their recipient, and then not show in Sent Items. Inbox wouldn't sync unless it was done manually. Accepted meetings wouldn't get added to calendar, etc. I would blow away their local OST file and then it would work. I haven't gotten calls from anyone except those in HR, but it could be that some people haven't noticed. Any ideas? I'm baffled. This is Outlook 2010 on Exchange 2010.
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Apr 8, 2014 14:18
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Not directly related to a ticket, but PLEASE patch your OpenSSL installs. Heartbleed is a nasty one.  http://arstechnica.com/security/2014/04/critical-crypto-bug-in-openssl-opens-two-thirds-of-the-web-to-eavesdropping/
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Apr 8, 2014 14:23
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dogstile posted:I dunno man, I'd kill for users that would come to me with problems that are dead simple to fix. On the other hand, if he was being a knob, I understand. The guns are lasers! Sadly, they're just the scanning type, not pew pew. Wireless terminals for warehouse work. I'm the main guy for them, checking them in and out and troubleshooting and generally making sure things aren't hosed up. My boss wants to get me doing more with the rest of the deparment, but it's slow going getting things set up. On the other hand, my current situation means I mostly get paid to browse SA and occasionally put out a metaphorical fire, so! Esser-Z fucked around with this message at 14:37 on Apr 8, 2014 |
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Apr 8, 2014 14:33
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HalloKitty posted:Well, they've owned them a while, so, nothing, as far as I can see. I have two of these things at home, and drat, they are such overkill for a home install. My only issue is that you need to spend way too much money to get a 5ghz capable version, but with what I spent for 2 of these, its STILL far better than anything else i've bought for twice the price in consumerville. I get around much of the install bullshit by just downloading the java bits and running it on a vm.
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Apr 8, 2014 15:51
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NerdsMcGee posted:Not directly related to a ticket, but PLEASE patch your OpenSSL installs. Heartbleed is a nasty one. This. Not only patch your openssl but replace the certificate (generate a new private key and csr) and have your ssl vendor revoke the old certificate.
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Apr 8, 2014 17:02
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This link has been going around work supposedly to test for Heartbleed; not sure if it's actually accurate: http://filippo.io/Heartbleed/#google.com
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Apr 8, 2014 17:46
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sfwarlock posted:This link has been going around work supposedly to test for Heartbleed; not sure if it's actually accurate: http://filippo.io/Heartbleed/#google.com SSL check which includes heartbleed https://www.ssllabs.com/ssltest
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Apr 8, 2014 17:49
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sfwarlock posted:This link has been going around work supposedly to test for Heartbleed; not sure if it's actually accurate: http://filippo.io/Heartbleed/#google.com http://filippo.io/Heartbleed/#facebook.com  e: looks like they fixed it. I guess they can do something right after all. stubblyhead fucked around with this message at 18:07 on Apr 8, 2014 |
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Apr 8, 2014 17:50
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A speech impediment came in... Exchange 2010 SP3 Unified Messaging was working great until HDAudio became a bad, bad thing. Users who enunciate their "s"es are getting picked up by microphones and/or Lync phones with a slight whistle. When Exchange UM converts the audio as a greeting, the whistle comes out as a "sh". "Thanksh for calling Bobsh Burgersh." Record the greeting using garbage G711 over a cell phone or other phone system that doesn't do HDaudio/RTAudio, and it sounds fine. Don't enunciate your "s"es? You sound fine. How in the gently caress am I going to fix this????
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Apr 8, 2014 21:06
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You've unlocked Sean Connery mode
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Apr 8, 2014 21:26
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Caged posted:You've unlocked Sean Connery mode Narrowing it down. It's not Lync. If I use a headset on a Lync phone/desktop that records at a lower frequency (i.e. "sounds like a telephone"), the VM greeting conversion sounds fine. It's absolutely UM desperately trying to convert a whistled "s" and failing. I'm literally  ing right now.
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Apr 8, 2014 21:35
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Put a digital signal processor that has a De-Esser in line?
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Apr 8, 2014 21:37
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A Back to an iPhone and new number but glad it is a 5c
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Apr 8, 2014 22:05
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Had this ticket somehow come through us...since it was in a computer lab here it falls under our jurisdiction. Morning tech makes a sweep of the lab just to make sure everything is in order, finds a chair completely broken. We review security camera footage and find a few choice minutes of a morbidly obese student collapsing the chair in on itself after his girlfriend sits in his lap; they get up, walk around sheepishly and make a swift exit. We're just going to replace the chair and not do anything with the clients (we were able to snag their login info from the time stamp and that particular node they were logged in on) since, in our judgement, they must feel bad enough already. UPD (who must be called due to property destruction) is not forthcoming with the footage and has frowned upon "posting to youtube despite how funny it is" in their own words.
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Apr 8, 2014 22:10
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Widestancer posted:UPD (who must be called due to property destruction) is not forthcoming with the footage and has frowned upon "posting to youtube despite how funny it is" in their own words. That is pretty much standard for security footage. My old job had a few security cameras as we were right next to a bar and often on Monday mornings would find damage from petty vandalism as people left the bar and did stupid things. After the camera s were installed it mostly stopped dead. We often did find numerous funny incidents when the footage was reviewed on Monday mornings. We never posted any of it publicly. We did send quite a few videos to the local police however.
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Apr 8, 2014 22:25
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Swink posted:My free meraki AP arrived and it makes me want to roll then out everywhere. Easiest poo poo ever. I sat through MINUTES of their 1 hour presentation only to find out a few hours later that my company is already an authorized reseller and they will not send me a free AP. This is an outrage. They do give pretty sweet NFR prices though, but that doesn't get me a free AP for home.
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Apr 9, 2014 00:03
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I'm pretty sure I solved my "Sean Connery" VoIP problem. Lync "HDAudio" Phones and RTAudio records at 16-bit, 16kHz in "wideband" mode. This is what our users get all excited about when "It sounds like I'm right next to you!  "Exchange UM requires a 16-bit PCM, 8kHz WAV to store the VM greetings, regardless of whether or not you set the Exchange UM codec to MP3 or WMA... that only applies to the upsampled/downsampled file you get in your e-mail as a Voicemail. To test whether it was Exchange causing the problem, or just the nature of the sampling beast, I recorded my (and my wife's) voices using Audacity, trying to deliberately whistle our "s"es. Once I downsampled to the UM-required rate, two things happened: 1.) My "s"es turned to "sh"es. 2.) My wife's "s"es disappeared altogether. I don't think there's anything else I can do at this point.
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Apr 9, 2014 01:55
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A ticket came in from one of our regional offices. They had a NAS crash, lost ~400 programs (~12 TB data). Turns out their backup wasn't up to scratch and their local channel has been off air for days.  My first thought: "Glad it's not something I have to support!" My second thought: "Holy poo poo that must suck for %Regional_IT_Guy%." My third thought: "Better check my backups again. Just in case."
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Apr 9, 2014 09:13
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Gunjin posted:Put a digital signal processor that has a De-Esser in line? 
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Apr 9, 2014 12:03
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I'm looking at a doctor's XP tower to evaluate it for possible upgrade to Win7. Guess which RAID level its drives have been set up on for the past 5 years? If you guessed 1 you are too high. There is an external backup of the important data BUT STILL.
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Apr 9, 2014 14:37
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Entropic posted:I'm looking at a doctor's XP tower to evaluate it for possible upgrade to Win7. Guess which RAID level its drives have been set up on for the past 5 years? A desktop? That's cute. I inherited several servers that my predecessor set up with RAID 0. I've been here over 3 years and am still cleaning up messes.
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Apr 9, 2014 14:51
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Cavepimp posted:A desktop? That's cute. I inherited several servers that my predecessor set up with RAID 0. Couldn't you just take a full image of the server, rebuild the array to something normal, then re-image? I would assume you would have to shrink the drive sizes in Windows first. Never had to do this before though.
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Apr 9, 2014 15:38
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Moey posted:Couldn't you just take a full image of the server, rebuild the array to something normal, then re-image? I would assume you would have to shrink the drive sizes in Windows first. Never had to do this before though. As long as you sysprep the image it probably would matter.
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Apr 9, 2014 15:50
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Preface: Our clients may/may not be functionally retarded. A ticket came in: Internet Service is down. We call up the ISP because we can't find any issues with the network stack. The ISP reports that they will not service this client any further. Apparently instead of paying the ISP bill they'd cancel the account at the end of the month and open a new one. Apparently they owe the ISP in excess of 7K 
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Apr 9, 2014 16:55
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QuiteEasilyDone posted:Preface: Our clients may/may not be functionally retarded. Not stupid, just scammers.
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Apr 9, 2014 17:01
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QuiteEasilyDone posted:Preface: Our clients may/may not be functionally retarded. That's a beautiful combination of brilliant and idiotic.
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Apr 9, 2014 17:13
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Given what they're doing, I'd stop working in the ticket immediately and tell sales to get payment in advance.
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Apr 9, 2014 17:15
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Volmarias posted:Given what they're doing, I'd stop working in the ticket immediately and tell sales to get payment in advance. They pay us on time, shockingly.
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Apr 9, 2014 17:18
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E: mobile browser bullshit
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Apr 9, 2014 17:20
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I'll never cease to be amazed at the "clever" ideas people go to to save money. Shortly before then complaining about how all laws nowadays have to be 500 pages long, that is.
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Apr 9, 2014 17:54
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Big huge move of offices due to new building finishing. I was put in charge of telecoms for it, and everything went swimmingly (except for the contractor doing our fiber pull - they were way behind and a pain in the rear end in general to contact/work with). Anyway the new building is a collections center for displaying a bunch of ancient astronomy notes and telescopes and such. Whilst folks were throwing away a bunch of old stuff, I salvaged this and put it in our librarian's box as a joke: She said she would find a place for it!!  I love working with cool people. Beats the poo poo out of my dead-end government computer janitor job. Nobody there could take a loving joke to save their lives.
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Apr 9, 2014 18:54
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We found a "Cisco Routing & Switching for Dummies" book during an office move and I was like "Oh cool I'll take this home and bone up" and then I opened it and thought "Hey, there's a lot of chapters about IPX in here..." and then I noticed it is from 2002. Also literally the first diagram in the book is supposed to show the difference between core/distribution/access layers and it's wrong.
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Apr 9, 2014 19:07
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Inspector_666 posted:Also literally the first diagram in the book is supposed to show the difference between core/distribution/access layers and it's wrong.
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Apr 9, 2014 19:11
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The only computer books we have around the schools I work at are typing books that still have instructions for typewriters, and some BASIC programming in DOS lesson books. They're just kinda laying around in some labs because nobody gives a poo poo. They accurately represent what the computer education is like here.
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Apr 9, 2014 19:28
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