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Sickening posted:I think its always better to not respond. Why do users have your cell number? I hope its at least a company paid phone. Do American cellphones not have the ability to withhold the number when dialling? In the UK you can set the phone to permanently do that, or you can prefix the number you dial with 141 for a one-off withhold. I have certain numbers stored in the address book with that 141 permanently in place.
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Apr 19, 2014 14:33
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Everyone here was in a lovely mood yesterday. Not sure why, they all got to leave early! Maybe they just hate Easter.
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Apr 19, 2014 15:10
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Lum posted:Do American cellphones not have the ability to withhold the number when dialling? You can on most carriers by dialing *67 on your cell phone before your next call, which will only withhold it for that call (but will not withhold the number to toll free numbers, 911, and other emergency services numbers). And on most carriers you can contact your carrier by phone or web to permanently turn off caller id from your phone.
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Apr 19, 2014 16:34
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Install Windows posted:You can on most carriers by dialing *67 on your cell phone before your next call, which will only withhold it for that call (but will not withhold the number to toll free numbers, 911, and other emergency services numbers). And on most carriers you can contact your carrier by phone or web to permanently turn off caller id from your phone. You can also just go into the settings and block your own number.
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Apr 19, 2014 18:58
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Lum posted:Do American cellphones not have the ability to withhold the number when dialling? I had the opposite problem the other day, one of the land lines I had inherited had 'Permanent 141' and the user wanted to know their number If you prefix with 1470 it reveals the mystery. I thought I'd share because I'd never heard of it until I had to look it up...
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Apr 19, 2014 19:58
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GOOCHY posted:Congrats on getting married! 
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Apr 19, 2014 20:42
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Install Windows posted:You can on most carriers by dialing *67 on your cell phone before your next call, which will only withhold it for that call (but will not withhold the number to toll free numbers, 911, and other emergency services numbers). And on most carriers you can contact your carrier by phone or web to permanently turn off caller id from your phone. Wow, I never knew this. Would have loved to have used this when I was in the Army and other officers thought they should have full right to call me whenever they wanted (and never mind I only had 60 minutes per month or whatever).
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Apr 19, 2014 21:43
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I just got an email past midnight on a Sunday night in which someone had some, admittedly quite legitimate, questions. These were all addressed to other people. The entirety of the email which addressed me was "Stripe - stand by please" Guys what am I even supposed to do, what is standing by? Can I go to bed? This is kinda important, please respond.
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Apr 21, 2014 06:11
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MC Fruit Stripe posted:I just got an email past midnight on a Sunday night in which someone had some, admittedly quite legitimate, questions. These were all addressed to other people. The entirety of the email which addressed me was "Stripe - stand by please" I got a similar one recently - on call phone rings, they ask me to log in, get on VPN and contact one of the DBAs. So I do, and he says on Lync 'Hey, I might need your help in a minute, wanted you close by' So I sat there for 20 minutes, DBA saying nothing, then he goes offline. I waited another 10 minutes and said gently caress It, logged off, charged my minimum 2 hour on call amount and buggered off back downstairs to watch Castle. Never heard another thing about it.
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Apr 21, 2014 06:42
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I got a on-call call once, I relates to a security system so I can't really go into detail which isn't helpful. But in a nutshell a customer set an alarm off, the staff tried to tell me they were worried the system wasn't working and they were absolutely certain there wasn't a security breach but they wanted me 'to be aware in case it happened again' There is only 1 way the alarm could have been set off in the way they described and it meant they hadn't done something they were meant to... I think the purpose of them calling me was so I would potentially conclude the system had done something wrong, alleviating any blame from them forgetting to do their bit. Unfortunately I just charged them my call out fee and said the only possibility is what actually happened (i.e. they didn't do their job) and if the alarm goes off again they are more than welcome to call me and I will tell them the cause. 
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Apr 21, 2014 12:08
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Antioch posted:I got a similar one recently - on call phone rings, they ask me to log in, get on VPN and contact one of the DBAs. That's ok, thats why minimum charges exist. Either he will look at the bill and not do it again, or you can keep collecting 2 hours pay for 30 minutes of doing nothing. Win/win.
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Apr 21, 2014 12:13
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Sir_Substance posted:That's ok, thats why minimum charges exist. Either he will look at the bill and not do it again, or you can keep collecting 2 hours pay for 30 minutes of doing nothing. Win/win. The evil answer is to get them to bring you in 'just in case' every time. Money for nothing! (as long as you can do it remotely and be sitting on the couch watching tv with a scotch)
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Apr 21, 2014 13:52
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Can't wait to get the gently caress out of here. The guy from another office that went out and bought a Surface Pro with his own money, only to be told we weren't going to help him with it because it has Windows 8 on it, got denied wireless access because "You're not actually doing work if you're walking around with your tablet." The end result is that he has to print via a USB printer at his desk. The guy is just too drat nice to tell his boss our IT department can get hosed.
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Apr 21, 2014 19:19
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Haha, someone from IT replied with "no you can't have wifi because that means you aren't working  " and didn't get into a world of poo poo for it?It's not ITs job to make up rules and enforce their power over people, that's pretty much reason #1 why people try and go around IT until you end up with situations like personal access points with no security on, or Dropbox accounts with corporate data in. I used to work for a guy a bit like that, went out of his way to block Dropbox and all the common web-based file sending services (despite a lot of people the company dealt with using a paid-for WeTransfer or whatever account to send us files), but also making no effort at all to introduce something that did the same job without the data-on-other-servers thing. As far as he was concerned an FTP server with a 5 page instruction manual was every bit a replacement for these other services. Thanks Ants fucked around with this message at 19:27 on Apr 21, 2014 |
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Apr 21, 2014 19:24
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Caged posted:It's not ITs job to make up rules and enforce their power over people, that's pretty much reason #1 why people try and go around IT until you end up with situations like personal access points with no security on, or Dropbox accounts with corporate data in.
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Apr 21, 2014 20:53
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I love when I bust my rear end to find the best prices on equipment with reasonable (but modest) specs, only to get a response from the CEO: "I need this cheaper. Make this cheaper." I guess $1000 is just too much for two desktops, two monitors, and a laptop. No problem, we'll just go with the $150 refurbished computers instead of the $170 refurbs, and forget the memory upgrade.  Thankfully I've learned to price things high and leave some room to downgrade so the boss can feel like she's accomplished something by demanding it be cheaper.
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Apr 21, 2014 21:20
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wa27 posted:I love when I bust my rear end to find the best prices on equipment with reasonable (but modest) specs, only to get a response from the CEO: "I need this cheaper. Make this cheaper." I guess $1000 is just too much for two desktops, two monitors, and a laptop. No problem, we'll just go with the $150 refurbished computers instead of the $170 refurbs, and forget the memory upgrade. gently caress whiteboxes. They are a massive resource black hole.
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Apr 21, 2014 21:22
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wa27 posted:I love when I bust my rear end to find the best prices on equipment with reasonable (but modest) specs, only to get a response from the CEO: "I need this cheaper. Make this cheaper." I guess $1000 is just too much for two desktops, two monitors, and a laptop. No problem, we'll just go with the $150 refurbished computers instead of the $170 refurbs, and forget the memory upgrade. This is why you can never give an honest price to a procurement department. They're typically judged based on final price over initial price metrics, which means in order to help your customer's procurement department, you have to overestimate everything. Rather than, you know: just telling someone what something is going to cost.
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Apr 21, 2014 21:23
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Sickening posted:gently caress whiteboxes. They are a massive resource black hole. I can't wait to explain why the thin clients I'm going to request next month are going to cost more than the FULL COMPUTERS(!) I'm buying right now.
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Apr 21, 2014 21:28
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Static distribution lists are such a pain in my rear end. Finally with a company that embraces Dynamic distros and we hire a new COO that can't handle not having a loving + to expand. He ordered seperate static groups to be made on his first day. Looking at an org chart is too hard I guess.
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Apr 21, 2014 21:32
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Dynamic DLs own because surely the point of a DL is that it goes to a group of people that are relevant to the message, at which point the actual names of the people are irrelevant. I'm not sure why Outlook can't enumerate that list though, provided they warn people that that list might change by the time they finally hit send.
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Apr 21, 2014 21:40
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Caged posted:Dynamic DLs own because surely the point of a DL is that it goes to a group of people that are relevant to the message, at which point the actual names of the people are irrelevant.
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Apr 21, 2014 22:18
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MC Fruit Stripe posted:I like being able to click a + and know if I can start dropping F bombs or not. Yeah, but there's a flip side to this. I put the Dean on my junk list in second year and he's still there to this day (I'm a staff member now) because I kept getting emails from him going to my entire program entitled "If you aren't a final year student please ignore this". Don't loving send it to me then
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Apr 21, 2014 22:36
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This is why I like gmail's "mute" feature.
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Apr 21, 2014 22:42
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wa27 posted:I love when I bust my rear end to find the best prices on equipment with reasonable (but modest) specs, only to get a response from the CEO: "I need this cheaper. Make this cheaper." I guess $1000 is just too much for two desktops, two monitors, and a laptop. No problem, we'll just go with the $150 refurbished computers instead of the $170 refurbs, and forget the memory upgrade. This happens a lot where I am working right now. We are trying to jump from Windows XP to Windows 7 and buying refurbed HP machines is the best I could do. We bought 26 (out of the 72 we need) machines and they all had either slow or broken HDDs. The machines, with new hdds, were about 140 a piece and when my boss heard that the drives cost us 13 dollars a piece on top of the original price he was angry. Luckily, my supervisor was the one who made the decisions so any dissatisfaction was pointed at him for the most part. Its hard to try and provide the speed that the boss wants for the workstations while staying so cheap; he wants to cut corners in costs while demanding the best performance. Last week I was also instructed to upgrade 3 users to office 2013 from office 2003 since they are getting updated systems. It was Thursday last week when I asked the appropriate person to purchase 3 keys, and come today she tells me that they haven't been bought at all. Now have three users without functioning office!
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Apr 21, 2014 22:57
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Sir_Substance posted:Yeah, but there's a flip side to this. I put the Dean on my junk list in second year and he's still there to this day (I'm a staff member now) because I kept getting emails from him going to my entire program entitled "If you aren't a final year student please ignore this". On the flip side, incidents like this make it easy to learn whether your school gives a poo poo about its students or not.
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Apr 21, 2014 22:59
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Sarcasmatron posted:This is why I like gmail's "mute" feature. Outlook has it too, it just doesn't work very well. On a related note, if someone's sending OOO messages, and Outlook shows it, why does it still send you the message? Extra fun when it's to a huge list of people.
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Apr 21, 2014 23:20
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MC Fruit Stripe posted:I like being able to click a + and know if I can start dropping F bombs or not. I always figure anything I commit to an email could potentially get fwd anywhere so I never send emails like that. If you send one to me I will just call rather than carry on the chain Ynglaur posted:This is why you can never give an honest price to a procurement department. They're typically judged based on final price over initial price metrics, which means in order to help your customer's procurement department, you have to overestimate everything. Rather than, you know: just telling someone what something is going to cost. Our procurement dept say over a certain amount of expenditure we must present 3 quotes and go for the cheapest one. Seems logical enough but I've had a situation where there has been only one supplier in the country for the product we want I have also had a CCTV upgrade quote cheaper than my maintenance contractor so they claimed they didn't support that equipment. That was fun! My next CCTV mission is going to be interesting. My company inherited a site and some clever cookie decided to purchase an obscure CCTV system manufactured in Israel. I've had 2 different contractors in and neither company have a clue how to support it. I can also see what's wrong but can't fix it, the only option seems to be send the hardware to Israel and it still came back not fit for purpose. I'm going to recommend ripping it out and putting something working in - it will throw the cat amongst the pigeons but It should be fun.
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Apr 22, 2014 00:01
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scroogle nmaps posted:On a related note, if someone's sending OOO messages, and Outlook shows it, why does it still send you the message? Extra fun when it's to a huge list of people. Because it's Exchange Server that's doing the autoresponse, not Outlook.  angry armadillo posted:I always figure anything I commit to an email could potentially get fwd anywhere so I never send emails like that. If you send one to me I will just call rather than carry on the chain That is God's honest truth. I've sent messages that are definitely not meant for public consumption - no f-bombs, but not ~super polite corporate wording with no negativity whatsoever~ and immediately had the people I was talking about added to the thread by the person I sent it to. Then I got snipped at about how I should be ~more positive~ and not call people's ideas "horrible and a flagrant violation of our security policy".
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Apr 22, 2014 00:35
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Lync. Lync is pissing me off right now. Lync apparently gets bitchy when you try to set up an external forwarding queue ("response group") when you are Caller ID masking. In other words, if I have a hunt group/response group/phone number OF MYSTERY, and I want the group/rg/pnOM to forward to a cell phone, AND I mask any call leaving the org with a single phone number, the group/rg/pnOM!!!! just hangs up on the caller. LOVELY. Now I have to expect our staff to manually set their Lync clients to forward when they're on-call, instead of systematically doing it ("enforcing" on-call).  "GOLLY, Lord Dudeguy! I seem to have forgotten to turn my forwarder on! I hope nobody got mad!"This is going to be a clusterfuck.
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Apr 22, 2014 01:07
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Urit posted:Because it's Exchange Server that's doing the autoresponse, not Outlook. I once was tasked with bringing some item from one facility to another, since I happened to be going to the other. I was included in a reply to a very large e-mail chain that ran through at least half a dozen people, which was informing someone I would be by later with the item in question. I of course read through the entire chain, since who the gently caress sends such a large e-mail to tell someone that X will be there on Y as AcE is bringing it. Anyways, the point is, the very first message in this e-mail chain had my works bank information in it. You see, the original e-mail was our company giving payment information to another company, as they owed us money. That person, then forwarded that e-mail to ask someone else to then purchase the product I was delivering. This of course took 5 more people, replying to this e-mail, forwarding it to others to get the product delivered. Not one person in the chain stopped to consider that, maybe, just maybe they should start a new chain since the original e-mail wasn't even remotely relevant to the actual subject anymore. Not one person though that maybe sending our banking information through half a dozen employees would be a smart idea. I couldn't believe it (Ok, it really didn't surprise me). I don't think anything was done when I pointed out how they should probably avoid that in the future. I get a lot of those, rarely with information like that but people just have no idea when to start a new e-mail or when to filter previous ones.
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Apr 22, 2014 02:44
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Simplex-Grinnel or Tyco or whatever. What is this company? What do you do? Please stick to fire alarms and stop wasting everyone's time with anything else, which you cannot do. Also, praying like hell the fire alarm actually works when we need it.
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Apr 22, 2014 03:49
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Partycat posted:Simplex-Grinnel or Tyco or whatever. What is this company? What do you do? Please stick to fire alarms and stop wasting everyone's time with anything else, which you cannot do. Also, praying like hell the fire alarm actually works when we need it. What are they doing that they shouldn't be?
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Apr 22, 2014 03:56
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Sickening posted:Static distribution lists are such a pain in my rear end. Finally with a company that embraces Dynamic distros and we hire a new COO that can't handle not having a loving + to expand. He ordered seperate static groups to be made on his first day. Looking at an org chart is too hard I guess. http://technet.microsoft.com/en-us/library/bb232019%28v=exchg.150%29.aspx Seems like it should make everybody happy.
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Apr 22, 2014 04:00
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Partycat posted:Simplex-Grinnel or Tyco or whatever. What is this company? What do you do? Please stick to fire alarms and stop wasting everyone's time with anything else, which you cannot do. Also, praying like hell the fire alarm actually works when we need it. I would love to know what they did. And if it is fire alarms then it is Simplex-Grinnell but it is really just Tyco. They like to make their corporate structure as confusing as possible so it is easy to mess with the books.
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Apr 22, 2014 04:06
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Last year some bright executive got the idea that all service techs (like me) should get iPhones. And someone should write an app for iOS that lets us manage tickets. They paid some obscene amount of money to get this app written and it is even worse than the web-based system we've been using all along. NOBODY uses the app, because hey - if you've got a laptop (and we all do, company issued), why the hell wouldn't you use it to type in ticket notes instead of poking at a phone with one finger? (The app suffers from a bunch of other issues, like being godawful slow, missing features the web system has, etc) Flash forward to today: Email from the powers that be stating we are to use the iphone app to manage tickets. Set ETAs. Order parts. Close the calls. Don't use the web version. Management is forcing us to use the worst tool for the job, when we have better tools available to us. God dammit.
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Apr 22, 2014 05:47
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quote:Troubleshooting with the kids present was not fun. It appears that the UPS has failed. Nearly everything went down hard. The green lights looked good and there were no red lights indicating an outage but there was no power to much of the gear. I swapped a few things around to get things powered on but just about everything is no longer protected. I did not have time to recover operations any further. Tomorrow night will be fun... there were only 2 classes left till the end of the semester 
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Apr 22, 2014 05:51
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BirdbrainedPhoenix posted:Last year some bright executive got the idea that all service techs (like me) should get iPhones. And someone should write an app for iOS that lets us manage tickets. They paid some obscene amount of money to get this app written and it is even worse than the web-based system we've been using all along. NOBODY uses the app, because hey - if you've got a laptop (and we all do, company issued), why the hell wouldn't you use it to type in ticket notes instead of poking at a phone with one finger? (The app suffers from a bunch of other issues, like being godawful slow, missing features the web system has, etc) Has anyone questioned this and/or pointed out to management that it's literally worse in every way? Edit: Point it out to a manager NOT responsible for designing/implementing said boondoggle.
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Apr 22, 2014 06:35
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BirdbrainedPhoenix posted:Last year some bright executive got the idea that all service techs (like me) should get iPhones. And someone should write an app for iOS that lets us manage tickets. They paid some obscene amount of money to get this app written and it is even worse than the web-based system we've been using all along. NOBODY uses the app, because hey - if you've got a laptop (and we all do, company issued), why the hell wouldn't you use it to type in ticket notes instead of poking at a phone with one finger? (The app suffers from a bunch of other issues, like being godawful slow, missing features the web system has, etc) Wow. I feel so sorry for you.
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Apr 22, 2014 06:42
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BirdbrainedPhoenix posted:Last year some bright executive got the idea that all service techs (like me) should get iPhones. And someone should write an app for iOS that lets us manage tickets. They paid some obscene amount of money to get this app written and it is even worse than the web-based system we've been using all along. NOBODY uses the app, because hey - if you've got a laptop (and we all do, company issued), why the hell wouldn't you use it to type in ticket notes instead of poking at a phone with one finger? (The app suffers from a bunch of other issues, like being godawful slow, missing features the web system has, etc) The good news: when you're ranting in the SA app, it will look like you're working!
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