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QuiteEasilyDone posted:Well you see it was making this annoying, angry beeping noise and flashing... that was distracting so... That was basically the reason, some people did maintance on it a few months ago and forgot to reset the alarm
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Apr 23, 2014 19:32
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death .cab for qt posted:One dude at work trouble shoots stuff by changing DNS settings to 8.8.8.8/8.8.4.4 and doesn't change it back, then at some point we stumble across it because somebody sends in a ticket about connection issues. Lo and behold, changing the DNS server back to the DC like it is supposed to be or our setups will magically give it a 192 address instead of 169. I can't think of a single reason why that would be the case. Anyone got an idea?
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Apr 23, 2014 19:36
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Caged posted:I can't think of a single reason why that would be the case. Anyone got an idea? The connectivity can kind of make sense to me if they're trying to resolve internal machine names. But no, DHCP not working because the DNS servers are set to something other than the DC is absolutely insane. I thought that was one of the whole points of DHCP is that you can specify whatever crazy DNS servers you want and still be able to pull an IP from DHCP.
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Apr 23, 2014 19:45
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Caged posted:I can't think of a single reason why that would be the case. Anyone got an idea? I can see why that would cause issues with domain logins and poo poo like that since it wouldn't be able to find the server record, but DHCP traffic is all done via broadcast so an incorrect DNS server shouldn't interfere. The server identifies itself by hardware address; hostnames shouldn't be entering the mix at all.
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Apr 23, 2014 19:45
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If I manually configure a DNS server on my router (connected to my cable modem) as Googles DNS, I get a totally different public IP and no internet connectivity. It must somehow be getting a DNS server over DHCP and then pulling some sort of configuration setting which changes everything again. This is where I learned the right and wrong place to set the DNS server that the router gives out via DHCP.
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Apr 23, 2014 19:52
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Dilbert As gently caress posted:That was basically the reason, some people did maintance on it a few months ago and forgot to reset the alarm I was... being sarcastic? Oh god, my terrible IT decision senses have reached a new level. SnarkaShooting
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Apr 23, 2014 20:11
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This was posted in the healthcare thread as advice for working with psych patients. Reading it I realized it would be just as useful for working with terrible bosses!Thora posted:Phrases that will be helpful:
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Apr 23, 2014 20:12
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Dick Trauma posted:This was posted in the healthcare thread as advice for working with psych patients. Reading it I realized it would be just as useful for working with terrible bosses! Thora posted:Other things: These are straight up rules for talking to toddlers
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Apr 23, 2014 20:16
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Paladine_PSoT posted:These are straight up rules for talking to toddlers Like I said... 
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Apr 23, 2014 20:17
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Paladine_PSoT posted:These are straight up rules for talking to toddlers Psych Patients and Terrible Bosses are one degree of separation away from each other. One's probably a decent person on bad times and under inmmeasurable stress without the appropriate support systems... the other is your boss.
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Apr 23, 2014 20:19
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The Sonicwall's at all of our 9 branch locations + our main office decided today that port 9100 printer traffic going over our VPNs where attempts at the infamous Heartbleed exploit. They would randomly block some packets going to each printer. The half completed print jobs caused printers all around the company to start spewing out pages and pages of random garbage until they ran out of paper.
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Apr 23, 2014 20:28
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Dick Trauma posted:You can't change people, you can only change your reaction to the situation.
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Apr 23, 2014 21:05
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I've never used one but isn't an iPad without Wifi just a very expensive book?
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Apr 23, 2014 21:13
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Books don't make you look prestigious or innovative, especially in a school environment.
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Apr 23, 2014 21:20
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Thora posted:has a broken off fork tine in their mouth and is threatening to swallow it FINE! I'll come in 4 hours early to cover a shift. Dammit.
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Apr 23, 2014 21:21
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stubblyhead posted:I can see why that would cause issues with domain logins and poo poo like that since it wouldn't be able to find the server record, but DHCP traffic is all done via broadcast so an incorrect DNS server shouldn't interfere. The server identifies itself by hardware address; hostnames shouldn't be entering the mix at all. Ok, I'm glad I'm not crazy on this one. Bob Morales posted:If I manually configure a DNS server on my router (connected to my cable modem) as Googles DNS, I get a totally different public IP and no internet connectivity. That seems totally hosed, because ideally you do set the DNS stuff on the router side, so that you don't have to worry about it on every single device. It sounds like your ISP is doing something hosed and it seems like pretty out-of-spec with their DHCP.
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Apr 23, 2014 21:22
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stevewm posted:The half completed print jobs caused printers all around the company to start spewing out pages and pages of random garbage until they ran out of paper. That wasn't a bug, that was a new attack called Inkbleed. Stoca Zola posted:This has been my approach to finding out that the school that I computer janitor for part time will be buying 90 or so more iPads ... And we still don't have wifi yet! Well obviously the solution is to buy the cellular models and an unlimited data plan for each one so everyone can VPN in to our internal network and oh by the way you're going to support it all. 
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Apr 23, 2014 21:28
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Cenodoxus posted:That wasn't a bug, that was a new attack called Inkbleed. I can imagine printer supply salesmen drooling at the prospect of making that attack, assuming they aren't already in the process of doing it.
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Apr 23, 2014 21:39
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MC Fruit Stripe posted:I've never used one but isn't an iPad without Wifi just a very expensive book? Personally I agree with you and would never buy one without cell broadband, but they have their uses.
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Apr 23, 2014 22:19
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We have some users with netbooks that we are replacing with those Asus T100's. Ugh. So glad I have only one more day at this place
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Apr 23, 2014 22:22
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Not only are we still on xp ( if you know the right people you can get a 7 box but the default response is "that's not a supported configuration" which is ironic given the lack of xp support as of this month) but it occurred to me to check our iis farms out the other day and they're server 2003 and iis 6. They were built from scratch in 2010, how the poo poo did this happen?
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Apr 23, 2014 22:29
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Powerful Two-Hander posted:Not only are we still on xp ( if you know the right people you can get a 7 box but the default response is "that's not a supported configuration" which is ironic given the lack of xp support as of this month) but it occurred to me to check our iis farms out the other day and they're server 2003 and iis 6. What I run in to all the time is "this is broken so we need an exact copy of it regardless of what it costs". PC died? Get a newer one but it'd better be running the exact same old versions of all this software we use because upgrading to a newer version means the terrorists have won. I had to fight to install Server 2012 R2 on a bunch of new servers we bought this year. They wanted me to install 2008 (not even R2!) because "that's what the old ones ran and why would we change?".
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Apr 23, 2014 22:51
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MC Fruit Stripe posted:I've never used one but isn't an iPad without Wifi just a very expensive book? https://www.youtube.com/watch?v=aXV-yaFmQNk
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Apr 23, 2014 23:06
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Today I got yelled at for all the stuff I couldn't do when I was told to work on "SUPER OMG IMPORTANT WTF" project" and "don't worry about that other stuff."
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Apr 23, 2014 23:32
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nitrogen posted:Today I got yelled at for all the stuff I couldn't do when I was told to work on "SUPER OMG IMPORTANT WTF" project" and "don't worry about that other stuff." Let's start an "Rules for IT Folks" list. I'll start off with a couple and we can add to it. Rule 1: gently caress printers. Always Rule 2: Get it in writing Rule 3: Make a copy of everything, especially anything regarding Rule 2
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Apr 23, 2014 23:41
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MC Fruit Stripe posted:Fight with issue off and on for a day, then finally reach a breaking point and contact their customer service, only for the issue to disappear moments after I open the ticket... Ah yes, the good ol' Heisenbug.
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Apr 23, 2014 23:54
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Daylen Drazzi posted:Rule 3: Make a copy of everything, especially anything regarding Rule 2
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Apr 24, 2014 00:09
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Powerful Two-Hander posted:They were built from scratch in 2010, how the poo poo did this happen? Ha. I caught a coworker building a 2003 terminal server in 2011.
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Apr 24, 2014 01:49
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poo poo pissing me off: people bypassing the help desk and going up the ladder. And it works because nobody up the line says "call the helpdesk leave me alone" they say "sure we'll fix it". The other day we got forwarded an email that was sent to a manager. It said "help! i can't print!" (and that was it, obviously, who needs even basic details). Anyway there's not really much I can do about it but it's bullshit.
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Apr 24, 2014 02:03
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^^^^ Rule 4: An exception to the rule quickly becomes the rule itself. Rule 5: If your boss says it's urgent, it's probably urgent. If a user says it's urgent, they're probably full of poo poo. Whatever number this ends at, the last one has to be PDTN.
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Apr 24, 2014 02:11
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6. Always CYA when starting a ticket, then again when finishing.
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Apr 24, 2014 02:38
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Caged posted:I can't think of a single reason why that would be the case. Anyone got an idea? Unless it were somehow possible to name the DHCP server by name and renewal failed, I cannot fathom - it had nothing to do with it. If you are taking tunnel adapter or something weird than who knows. If DHCP lease is based on registered host and ping and you are off in the ether and it conflicts, who knows.
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Apr 24, 2014 02:58
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Cenodoxus posted:Rule 5: If your boss says it's urgent, it's probably urgent. If a user says it's urgent, they're probably full of poo poo. Not necessarily true. I have had bosses who were complete panic merchants and needed to be talked down from the ledge on occasion regarding how important issue X was.
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Apr 24, 2014 03:04
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gently caress spam filters. We've been using GFI maxmail or whatever the gently caress they call it these days. 10 users of maybe 500 are getting slammed with maybe 10 of the most obvious spam messages every day. They all come from .EU and all get a spam score of 0, even though 100 more similar attempts are made every day to the same accounts and are appropriately stopped. We've worked with GFI for 6 months and they can't stop the leak. They say these users are on front end attacks. When their spam filters see something brand new it passes through immediately. Two minutes later the spam engine updates to consider it egregious spam. There are no options anywhere, with any spam filters we've researched since this problem, that can scan unknown messages before simply passing them through, or maybe hold it for two minutes until the engine updates. We've trialed three different services, all let the spam through, and all give us the exact same loving explanation as to why they can't stop it. And of course the ten effected users are all CEOs, VPs, and execs so we look like chumps. gently caress.
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Apr 24, 2014 03:26
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Judge Schnoopy posted:And of course the ten effected users are all CEOs, VPs, and execs so we look like chumps. I know how this feels. Every users computer in a specific department has no problems except the VP whos computer locks up and freezes on a regular basis.
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Apr 24, 2014 03:32
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Rule 7: Never give out your personal number. If you ever have to call an end user with your cell, make sure to dial whatever code to block your caller ID. (*67 for most, if not all carriers in the US. I think I remember someone posting that it's 141 in the UK.) Rule 8: Do not answer work related stuff while on vacation. You're not getting paid and you're supposed to be taking a break from work. Enjoy your vacation! TWBalls fucked around with this message at 03:57 on Apr 24, 2014 |
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Apr 24, 2014 03:55
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TWBalls posted:Rule 8: Do not answer work related stuff while on vacation. You're not getting paid and you're supposed to be taking a break from work. Enjoy your vacation! I generalise that to "don't provide professional services for free, ever". If you give people your services for free, they value them less, and value you less by association. It can be hard to hold this line at times, Especially when you get the old "Everyone is expected to do some work outside hours", but you get a lot more respect if you do, and anyone who tries to strong arm you over it is not worth working for/with. If it's not in your contract (which I hope you read and negotiated as necessary), it costs extra.
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Apr 24, 2014 04:43
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Sir_Substance posted:I generalise that to "don't provide professional services for free, ever". If you give people your services for free, they value them less, and value you less by association. Totally agree. I think this can also cover employees asking you to fix their personal poo poo. Charge 3x your hourly wage (or equivalent if salaried), or else they can haul their poo poo to Geeksquad to be told that they need a new PSU and a helium-doped power cord to fix their iTunes crashing or whatever.
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Apr 24, 2014 05:22
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I know these are tools that are meant to be used but I'm still amazed at just how poorly work supplied equipment gets treated. This picture definitely doesn't capture just how gross this handed back laptop is:  You think you'd at least give it a wipe to get some of the grosser grime off before handing back to IT Also multiple cracks in the screen bezel and wifi antenna cover and broken retaining clips on the battery (in other words every plastic bit on the laptop is now broken)
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Apr 24, 2014 09:37
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Honestly if its some old pos which is being replaced theres no point cleaning, and Id be hlad for any more reason to just send it to the dump.
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Apr 24, 2014 10:36
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