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Sinnlos posted:If there is more than one crack and it is over an inch long, a Sprint repair center will not touch it. Even if it falls within these guidelines, expect the tech to want nothing to do with it. The fee for exchanging the unit without insurance is $75, but the potential chargeback for the tech is significantly higher. There are two cracks. One is about 1/8th inch and the other is 1/4th.
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Apr 15, 2014 07:46
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Stick100 posted:Wow, associate's aiming people at partly filled framily plans should be a pretty serious employment offense otherwise horrid things are going to happen. Anyone here work for sprint when they were running the referral credit (I think it was $25 and $25). Every sprint sales person had a list of friends that they would just plug the numbers into to get the customer $25 and someone else $25. There has always been a ton of abuse with sprint promos for whatever reason. When they had the "$125 credit if you port your number" I would just go down the hall, buy a $10 TMobile prepaid card and port that over to close my sales. When they had "reserve in store via online and you get online pricing" I would just take the customers info, tell them to come back in one hour, go to the library (across the street) and reserve it. And of course everyone knows about getting discounts you didn't quite qualify for. I will say being non corporate probably helped in being able to get away with it. I don't do any of that any more at my current job.
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Apr 15, 2014 14:43
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Sprint has gotten 100% better where I live, which is really surprising. I doubt Sprint has even 10% of the tiny market here in Maine.
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Apr 15, 2014 15:05
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Duckman2008 posted:Anyone here work for sprint when they were running the referral credit (I think it was $25 and $25). Every sprint sales person had a list of friends that they would just plug the numbers into to get the customer $25 and someone else $25. I used to work in the same (corporate) store as the #1 salesman in the whole company and good lord he had a million tricks up his sleeve. I don't even know how he went to sleep at night.
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Apr 15, 2014 16:25
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Sounds like I need to make friends with a Sprint retail employee if I want to get more people on my Framily plan.
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Apr 15, 2014 16:26
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I'm moving to the D.C.area in June and some of these posts have me worried. How's the service in D.C., particularly around Arlington?
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Apr 16, 2014 04:04
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Chaotic Flame posted:I'm moving to the D.C.area in June and some of these posts have me worried. How's the service in D.C., particularly around Arlington?
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Apr 16, 2014 04:50
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datajosh posted:Sounds like I need to make friends with a Sprint retail employee if I want to get more people on my Framily plan. An update on this, Sprint Customer support actually suggested this when I told them the way they treated me was bullshit. I told them they can keep their dumb list I'm out for another company then back in a month to a framily on a rep list that'll cost me $25. Then they told me I'd have to pay a cancellation fee, to which I said "welp I guess I'm not coming back then", they don't really loving care at all.
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Apr 16, 2014 17:45
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deimos posted:Then they told me I'd have to pay a cancellation fee, to which I said "welp I guess I'm not coming back then", they don't really loving care at all. Don't forget TMo will pay your ETF.
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Apr 16, 2014 21:33
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I have an Optimus G, but it's out of warranty. It suddenly came down with 2 problems: I could only get data over Wifi (no calls, no texts), and the buttons on the bottom no longer work. I called Sprint about the data problem, and the tech said I'd have to bring it into the store and he'd never heard of the problem, and isn't sure why a factory reset wouldn't solve it. How much will Sprint charge for a replacement? Should I not bother and just trade it in and use the credit to upgrade (and would they even take it with nonworking buttons  )? Asking at the store would probably result in an upsell, but I just want a phone working and not to be gouged for repair costs.There is absolutely no physical damage to the phone. Whilst farting I fucked around with this message at 17:54 on Apr 18, 2014 |
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Apr 18, 2014 17:52
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Whilst farting I posted:I have an Optimus G, but it's out of warranty. It suddenly came down with 2 problems: I could only get data over Wifi (no calls, no texts), and the buttons on the bottom no longer work. I called Sprint about the data problem, and the tech said I'd have to bring it into the store and he'd never heard of the problem, and isn't sure why a factory reset wouldn't solve it. The charge for replacing a device through the Advance Exchange program is $75 if you do not have Sprint's insurance program. If the store has a defective Optimus G that is being shipped back, they may be able to harvest the screen and get you up and running the day you come in. The charge is still $75 however. Using the device as a buyback is doable, but the non-functioning sub-keys reduce the amount Sprint will give you from about $36 to roughly half that. For the data issue, try going into the dial pad and typing in ##72786#. This will reset all the internal values on the phone that dictate how the device connects to the network. Hope this helps!
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Apr 18, 2014 18:02
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Whilst farting I posted:I could only get data over Wifi (no calls, no texts)
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Apr 19, 2014 01:08
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td4guy posted:Since when could the Optimus G do wifi calling? I thought that was a new feature on select tri-band LTE phones. He's saying that his phone doesn't receive calls or texts and data only works over wifi. You might want to read it again.
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Apr 19, 2014 05:20
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With my Galaxy S3, I was able to make calls and get a data connection at the same time. My LG Flex seems incapable of doing that and I lose internet connectivity when I'm on a call. Is there anyway I can fix that, a setting maybe? It doesn't make sense why a 2 year old phone would be ale to do that and my brand new one can't.
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Apr 19, 2014 15:41
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Cmdr. Shepard posted:With my Galaxy S3, I was able to make calls and get a data connection at the same time. My LG Flex seems incapable of doing that and I lose internet connectivity when I'm on a call. Is there anyway I can fix that, a setting maybe? It doesn't make sense why a 2 year old phone would be ale to do that and my brand new one can't. Sprint ditched svlte (simultaneous voice and lte) on the new phones to save on manufacturing costs iirc, so nope. You're back to the dark ages of voice or data but not both.
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Apr 19, 2014 16:10
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thelightguy posted:Sprint ditched svlte (simultaneous voice and lte) on the new phones to save on manufacturing costs iirc, so nope. You're back to the dark ages of voice or data but not both. You mean they ditched SVDO (simultaneous Voice and EVDO) which means you could do voice and 3G concurrently. They allow LTE and voice concurrently, but my s4 can't do 3G and voice like the s3 can (it was actually something I made a big deal about in this thread until they brought LTE to my area).
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Apr 19, 2014 17:24
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I live in an LTE area so no, I can't get LTE and voice simultaneously.
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Apr 19, 2014 17:37
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moolchaba posted:You mean they ditched SVDO (simultaneous Voice and EVDO) which means you could do voice and 3G concurrently. They allow LTE and voice concurrently, but my s4 can't do 3G and voice like the s3 can (it was actually something I made a big deal about in this thread until they brought LTE to my area). Spark devices are a single radio design that can't do SVDO or SVLTE. They can't do voice and data simultaneously, unlike earlier Sprint LTE devices. You get better battery life and better signal reception with the single radio phones. Also, if you're sprint, you might drop the 2nd radio requirement to make it more likely that you'll get the latest phones on your network. The simplified radio design means that Samsung or LG can get away with a single hardware version compatible with AT&T, T-Mobile, and Sprint. Verizon requires dual radios in their phones to allow simultaneous voice and data. This means that the manufacturers have to make a Verizon specific version of their phones. They are a bigger company though, and can more easily get their own custom phone versions. (except the iphone. The iphone is the only single radio phone on verizon, and therefore the only phone that doesn't do simultaneous voice and data)
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Apr 19, 2014 18:11
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I stand corrected. So is the S5 not able to do concurrent voice and lte?
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Apr 19, 2014 20:03
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moolchaba posted:I stand corrected. So is the S5 not able to do concurrent voice and lte?
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Apr 19, 2014 20:18
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datajosh posted:That's correct, none of the Spark capable phones can do any simultaneous voice and mobile data of any kind. Progress! 
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Apr 19, 2014 20:55
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I haven't checked this thread in awhile, but what is this about Sprint offering free Spotfiy Premium for family members soon (I just saw it on the Verge in their article about Beats service)?
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Apr 22, 2014 02:51
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nate fisher posted:I haven't checked this thread in awhile, but what is this about Sprint offering free Spotfiy Premium for family members soon (I just saw it on the Verge in their article about Beats service)? Sprint customers are going to be able to get a discount on Spotify premium. A similar service exists for college students. I currently get premium for $5 a month.
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Apr 22, 2014 03:01
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lazydog posted:Spark devices are a single radio design that can't do SVDO or SVLTE. They can't do voice and data simultaneously, unlike earlier Sprint LTE devices. I just to mention that I switched to working at ATT, and dear god is it nice not having to worry about any of the drat headaches that CDMA causes. Just saying that anything that isn't GSM LTE really sucks.
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Apr 22, 2014 03:12
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I have a Galaxy S4 and it keeps waking up every 20-30 seconds today to let me know "Network busy" It's never done this before. I'm in Irving, TX (Near Dallas). and it's getting really annoying. Anything I can do? EDIT - Hard rebooted, updated PRL, updated Profile. Same error. Sometimes I get an "Error #129" raej fucked around with this message at 16:40 on Apr 22, 2014 |
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Apr 22, 2014 15:42
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Wow, most sprint phones to un lockable. http://www.phonescoop.com/articles/article.php?a=13965
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Apr 24, 2014 14:08
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Duckman2008 posted:Wow, most sprint phones to un lockable. It's only for phones launched on Sprints network after February 2015. So current phones don't count. All major U.S. carriers have agreed to do this, but only Sprint so far has announced their plans on how they will carry this out.
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Apr 24, 2014 14:12
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They basically have to, it'd be pretty dumb to tell people they can buy the phone through anyone else and unlock it, but not through them. Especially when probably every phone will be CDMA and GSM compatible.
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Apr 24, 2014 15:11
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I'm on SERO and my fiance is on EPRP. If I want to use her upgrade I can just active her phone once it arrives and then have her active mine on her line without any issues right?
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Apr 24, 2014 19:54
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This new "unlocking" announcement is bullshit.
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Apr 24, 2014 21:29
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mrchina posted:This new "unlocking" announcement is bullshit. You make some good points.
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Apr 24, 2014 23:26
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On paper it sounds like a win/win situation for customers. I can't think of any instance where this could come back to bite us in the rear end. Sprint is protected by their two year contracts, so you still won't be able to just simply leave Sprint for someone else, not without paying $350.
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Apr 24, 2014 23:34
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Vykk.Draygo posted:You make some good points. Full and fair disclosure, I knew their unlocking policies before I signed the contract. I was fine with them. I only started to care, however, when I read the responses by Sprint employees when asked why domestic unlocking is not possible. I saw statements like 'our network is different so that's why we don't unlock', when all I should have seen was a link to the unlocking T&C. Let's ignore that Sprint initially shipped the iPhone 4s domestically unlocked, only corrected by a software patch. Instead, lets focus on how the heck the A1453 is incompatible with every single domestic carrier but Sprint? If the unlocking policy is due to a contractual obligation between Sprint & Apple, fine. What's not fine is straight up lying to customers to shut them up. The only thing Sprint should be worried about is fixing their hosed network... not some goon wanting his two year old phone unlocked after satisfying the contractual obligations.
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Apr 25, 2014 07:17
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mrchina posted:Full and fair disclosure, I knew their unlocking policies before I signed the contract. I was fine with them. So I don't think I get your argument? You're pissed about the problem......that they just announced they are going to fix???? And you're saying Sprint shouldn't do that and should just improve their network.....which they are actively doing (albeit very slowly) anyways? Sorry, your post just came off as "let me blow off steam about how much I hate Sprint" instead of actually responding to the fact that they are (for once) doing something that benefits the consumer. (Whether they're forced to do it or not is irrelevant. No other carrier has put a timeline on their unlocking plans)
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Apr 25, 2014 20:05
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The paperwork finally went through to get the dealer discount, only paying $25/mo now, that makes the general terribleness of Sprint a bit easier to swallow. If they don't have LTE switched on in most of Denver by the end of summer/fall I'm going to be sorely disappointed.
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Apr 25, 2014 22:34
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Sprint still has two year upgrade pricing, right? My girlfriend broke her old iphone 4s and I believed she had an upgrade to use, but the store she went to had people telling her the only choice now was to but the off contact price and pay a portion of it monthly. I'm thinking she was lied to but want to make sure.
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Apr 26, 2014 17:02
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mastershakeman posted:Sprint still has two year upgrade pricing, right? My girlfriend broke her old iphone 4s and I believed she had an upgrade to use, but the store she went to had people telling her the only choice now was to but the off contact price and pay a portion of it monthly. I'm thinking she was lied to but want to make sure. She can go to Sprint.com and check there, her account will tell her if she is upgrade eligible.
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Apr 26, 2014 17:06
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mastershakeman posted:Sprint still has two year upgrade pricing, right? My girlfriend broke her old iphone 4s and I believed she had an upgrade to use, but the store she went to had people telling her the only choice now was to but the off contact price and pay a portion of it monthly. I'm thinking she was lied to but want to make sure. Is she on a Framily plan?
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Apr 26, 2014 17:20
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Wilford Cutlery posted:Is she on a Framily plan? Yeah they put her on Framily. This is crazy, I had no idea Sprint went away from contracts. Basically her bill jumped from 70 to 110 and they're telling her in the store to sign up friends. I honestly had no idea about the changes away from unlimited data and no subsidies. mastershakeman fucked around with this message at 18:23 on Apr 26, 2014 |
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Apr 26, 2014 18:09
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The downside of Framily is no more discounted prices for phones.
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Apr 26, 2014 18:15
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