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Lord Dudeguy posted:loving Microsoft support. Opened (and paid for) a ticket for Unified Messaging "Sean Connery Mode". Noted my availability in the ticket, and that I preferred to be contacted by e-mail. After two weeks and three after-hours phone calls (that I didn't answer), he finally calls me for the "intro call".
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Apr 24, 2014 20:03
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"Ok just e-mail me a quick two-sentence summary of the issue with as much detail as you can."
"I have all the details in the ticket, as well as a link to the TechNet thread I posted in, with even more detail."
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Today, one by one, every WinXP print spooler on every PC is crashing. I'm deleting the spool/printers folder, turning the service back on and telling recover to always attempt to restart the service. It prints fine for a few minutes then the spoiler crashes again. I deleted all pending documents to make sure it isn't a particular file but that didn't help. Edit: I should mention this started when I changed the scripts to map all the printers in the hospital on each PC instead of only department specific. I had to do that because the new domain controller corporate forced us to install is broken as gently caress. Event Viewer didn't give me any hints. Zero VGS fucked around with this message at 20:41 on Apr 24, 2014 |
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Apr 24, 2014 20:37
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Zero VGS posted:Today, one by one, every WinXP print spooler on every PC is crashing. I'm deleting the spool/printers folder, turning the service back on and telling recover to always attempt to restart the service. HP 1022n?
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Apr 24, 2014 20:41
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A user just sent me an appointment reminder for a meeting she just scheduled for me to come to her remote site to look at a printer problem tomorrow at 9am. ahahahahahah lol no
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Apr 24, 2014 20:42
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EAT THE EGGS RICOLA posted:HP 1022n? One of the shining examples of how HP used to be an engineering company. gently caress printers, and gently caress this POS in particular. Also the 5100 series can go straight to hell. We got a bunch of 'em on lease, all tricked out with dual paper trays and everything. The big flaw with that configuration was that you could get a really, really nasty paper jam out of it. It'd feed wrong and leave the page stuffed into the paper path hidden under another component, fan folded into a strip a quarter of an inch deep and 8.5" wide. And, as I mentioned, hidden. The 5100 used drivers provided with OS X containing a horrible bug when printing postscript, especially from Creative Suite. I actually got an HP engineer and an Apple engineer on the phone and talked the HP person into shipping a printer to Apple. The bug vanished in the next point update to OS X. You're welcome.
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Apr 24, 2014 20:51
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What's wrong with the 1022n? We have a half dozen of them and they've all been solid little printers.
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Apr 24, 2014 20:55
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The 6040 model we use has one spot in the paper path just after the fuser where the paper can jam, but that segment doesn't have a jam detector so the printer won't tell you there's a paper jam, it will just refuse to continue printing for no apparent reason. You also won't see the jam just by opening the door to that segment, you have to remove the fuser too.
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Apr 24, 2014 20:57
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Sirotan posted:A user just sent me an appointment reminder for a meeting she just scheduled for me to come to her remote site to look at a printer problem tomorrow at 9am. Why in the hell would a user believe she could schedule you for a ticket? Users should consider themselves lucky to get a scheduled time at all instead of being booted whenever IT shows up 
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Apr 24, 2014 21:09
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EAT THE EGGS RICOLA posted:HP 1022n? I found it, it was an HP 1606dn. It was crashing my 2003 print server six months ago, so I pulled it from the network and made it a local printer. I thought I deleted the driver off the server but I just found it there right now and murdered it. The workstations keep a copy though, right? How the hell do I find it in C:\WINDOWS\system32\spool\drivers\w32x86 because everything in there is named "hewlett_packardhp_la023a" instead of the actual loving printer name. Edit: I found one folder, "hewlett_packardhp_la3fce" that Google suggests are HP 1020 drivers. That seems ominous since my only printer series are 1200, 1320, 2100, 3200, 4000, and 4050. Zero VGS fucked around with this message at 21:20 on Apr 24, 2014 |
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Apr 24, 2014 21:14
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Judge Schnoopy posted:Why in the hell would a user believe she could schedule you for a ticket? I have no idea. Even worse is she just randomly sends me this appointment reminder with 0 details at all with the subject "printer alignment problem", an issue I was unaware of and wouldn't do anything about anyway besides put in a service call with our printer people. Oh yeah and she told me she's had this problem for "about a year and a half". 
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Apr 24, 2014 21:17
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Sirotan posted:Oh yeah and she told me she's had this problem for "about a year and a half". Can't be that important then.
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Apr 24, 2014 21:18
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A request came in..... "Can I get the badge photos of {list of employees}?" "I can probably do that." ".... from 1974?"Why would I even have that?!?
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Apr 24, 2014 21:22
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Sirotan posted:I have no idea. Even worse is she just randomly sends me this appointment reminder with 0 details at all with the subject "printer alignment problem", an issue I was unaware of and wouldn't do anything about anyway besides put in a service call with our printer people. This is why outlook has a decline button. Decline with comments, specifically. "Please contact IT for proper ticketing procedure"
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Apr 24, 2014 21:23
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The only meetings I accept without pre-authorization is when it says "lunch included".
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Apr 24, 2014 21:24
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GreenNight posted:What's wrong with the 1022n? We have a half dozen of them and they've all been solid little printers. The 1022n has a nasty habit of crashing and burning (and taking the entire Windows printer subsystem with it) when fed PDF files or other file formats. Usually I've only ever seen it happen with PDFs.
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Apr 24, 2014 21:50
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n3rdal3rt posted:A request came in..... Check the cloud. Everything is in the cloud.
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Apr 24, 2014 21:52
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Huh weird. Never experienced that.
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Apr 24, 2014 21:52
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n3rdal3rt posted:A request came in..... Someone is clearly trying to solve a decades-old crime or something. Maybe you employ the Zodiac Killer.
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Apr 24, 2014 21:56
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Paladine_PSoT posted:This is why outlook has a decline button. I'd go for suggest new time in about a year and a half It gives me an idea for a stupid prank, next time someone sends out a meeting request to a large DL I wonder how many unattended unlocked computers end up suggesting new times
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Apr 24, 2014 21:58
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angry armadillo posted:I'd go for suggest new time in about a year and a half While amusing, I think pranks should be between you and whoever left their computer unlocked. When you make it a matter of public humiliation you're just making enemies.
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Apr 24, 2014 22:16
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Zero VGS posted:I found it, it was an HP 1606dn. It was crashing my 2003 print server six months ago, so I pulled it from the network and made it a local printer. I thought I deleted the driver off the server but I just found it there right now and murdered it. The workstations keep a copy though, right? How the hell do I find it in C:\WINDOWS\system32\spool\drivers\w32x86 because everything in there is named "hewlett_packardhp_la023a" instead of the actual loving printer name. The p1100-1600 series driver is a special snowflake. I just use the universal PCL5E one and it usually works. You think the 1606dn sucks, trying having 40+ p1102w's in the building 
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Apr 24, 2014 22:39
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n3rdal3rt posted:A request came in.....
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Apr 24, 2014 22:59
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anthonypants posted:Fill several large boxes with punchcards. Make said punchcards display the code for goatse if anyone actually bothers translating it.
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Apr 25, 2014 01:57
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I work retail. Our photo kiosks are Dell Windows XP machines running Fujifilm software, with a nice touch-screen monitor, in a case that features a receipt printer and a multi-slot memory card reader mounted on the front of the case. Each slot is individually labeled with the name of the card that goes in said slot, and the helpful voice guide tells you exactly what card you have, and where to put that card. One of these photo kiosks became unusable today. Cause: a customer had mashed their XD card into the SDHC slot, forcing it in all the way despite them being comfortably seated only halfway into the machine. They had actually managed to push the internal cover out and lose the XD card somewhere amidst the electronics inside the card reader. Solution: take the little metal key that we have to pull the entire card reader unit out, disconnect the USB cable, open up the casing and retrieve the loose card. Manager's opinion: "NO, DON'T DO THAT, YOU'LL RUIN THE WHOLE PROGRAM!" Manager takes a nail file, puts a bit of tape around the end and jams it into the slot to try and scrape the card out while the machine is still running. Something makes contact, the card reader short-circuits. Pop. Smoke hisses out. Windows XP 'device disconnected' sound. Manager's opinion: "Well, that usually works..." A few hours after the manager left, the customer came back, I performed the aformentioned disconnecting out of the now-destroyed card reader and handed her the perfectly fine XD card. She printed her pictures out of the other kiosk after being shown which slot to use and apologized profusely for the hassle. I still can't fathom how my manager thought  SHOVING A CHUNK OF METAL INTO A RUNNING COMPUTER was preferable to safely shutting off and extracting the compromised piece of hardware. I'll probably get in trouble for doing that, but at least said customer promised to leave a nice comment for me on our online survey.
Feedback Agency fucked around with this message at 05:39 on Apr 25, 2014 |
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Apr 25, 2014 05:27
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A trip to an ultramodern offshore semisubmersible oilrig came in! I jump on a helicopter next Friday, spend the weekend unplugging Windows XP computers and plugging in Windows 7 computers, and fly back in on Monday! It's like printing money  I've been on the oilrigs before when they were docked for maintenance, but it's my first time on one that's in production out on the sea, and my first helicopter ride ever 
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Apr 25, 2014 12:48
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evobatman posted:A trip to an ultramodern offshore semisubmersible oilrig came in! I jump on a helicopter next Friday, spend the weekend unplugging Windows XP computers and plugging in Windows 7 computers, and fly back in on Monday! It's like printing money 1: Enjoy the food. 2: Remember to bring a book. 3: Try not to vomit as much as I do on helicopters. 
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Apr 25, 2014 12:52
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EuphrosyneD posted:The 1022n has a nasty habit of crashing and burning (and taking the entire Windows printer subsystem with it) when fed PDF files or other file formats. This, basically, if you don't set the PDF application to "print as image" it just randomly blows up the print spooler.
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Apr 25, 2014 13:03
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Lord Dudeguy posted:loving Microsoft support. Opened (and paid for) a ticket for Unified Messaging "Sean Connery Mode". Noted my availability in the ticket, and that I preferred to be contacted by e-mail. After two weeks and three after-hours phone calls (that I didn't answer), he finally calls me for the "intro call". Don't worry Dudeguy, this is the beginning of your fun. Just wait until it gets to 2 or 3 more reps who start from scratch, it stagnates, and then they say you're using up too much time (when it's their fault).
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Apr 25, 2014 13:45
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Crowley posted:3: Try not to vomit as much as I do on helicopters. This x 100000000. gently caress flying (in anything small.) I can do boats, I can do big planes, I can do rides...but small airplanes and helicopters have me spewing within 10 minutes. Bring plenty of barf-bags.
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Apr 25, 2014 14:22
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evobatman posted:A trip to an ultramodern offshore semisubmersible oilrig came in! I jump on a helicopter next Friday, spend the weekend unplugging Windows XP computers and plugging in Windows 7 computers, and fly back in on Monday! It's like printing money Did you have to go through HUET training for that?
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Apr 25, 2014 14:42
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Big Spoon posted:Did you have to go through HUET training for that? I recall him earlier having to go through the full barrage of fire suppression, HUET, and evac proceedure training
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Apr 25, 2014 15:20
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I did HUET training and sea survival as a team building excercise and it was actually really fun.
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Apr 25, 2014 15:23
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update to the spam filter drama. It looks like the domain was setup under my companies spam filter account and not a stand alone for the client. Only two people have access to it, they wont give me access to the account so I can whitelist the domains I need to and the people who have access are in a position that I cannot assign tickets to them.
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Apr 25, 2014 16:55
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blackswordca posted:update to the spam filter drama. It looks like the domain was setup under my companies spam filter account and not a stand alone for the client. Only two people have access to it, they wont give me access to the account so I can whitelist the domains I need to and the people who have access are in a position that I cannot assign tickets to them. Email them and CC the client. Time to play hot potato.
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Apr 25, 2014 17:01
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thelightguy posted:Email them and CC the client. Time to play hot potato. Account lead wants to have a go first.
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Apr 25, 2014 17:03
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Please pray for me, goons. I'm one of two candidates up for either one or two positions at a university helpdesk that would be a salary bump, closer to home, and potentially a permanent job. This would set me on track to actually have a career, and not a series of lovely contract jobs. 
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Apr 25, 2014 17:31
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Feedback Agency posted:I work retail. Our photo kiosks are Dell Windows XP machines running Fujifilm software, with a nice touch-screen monitor, in a case that features a receipt printer and a multi-slot memory card reader mounted on the front of the case. Each slot is individually labeled with the name of the card that goes in said slot, and the helpful voice guide tells you exactly what card you have, and where to put that card. Where's that video of the guy prying the heatsink off with a claw hammer?
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Apr 25, 2014 17:46
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Fiendish Dr. Wu posted:Where's that video of the guy prying the heatsink off with a claw hammer? One of the owners of the owners of the company I work at installed new hardware on a customers desktop by drilling several holes into its motherboard.
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Apr 25, 2014 18:06
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I've done that. The new motherboard needs to go in this 15 year old case? Get me the Dremel.
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Apr 25, 2014 18:08
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Wouldn't it be easier/less risky to just drill new standoff holes into the case?
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