|
Lum posted:Team lead = person too dumb to realise they're doing the manager's grunt work for them, in addition to their regular work, for no extra pay. I once tried to get my company to give me team lead for a pay raise and title change, mostly for the resume fodder. They said no and came back later asking for me to take the responsibility with no raise or title. This was also after they burned me on a promotion. Saying no to them was a lot of fun.
|
#
?
May 2, 2014 16:29
|
|
|
|
| # ? May 31, 2024 23:33 |
|
|
Multiple panicked tickets came in ... A tech from South America has been having some problems with getting our VPN tokens to work with his users. No idea what this guy is doing, but our usual fixes always work and it's only him having this problem. Every email we get from him (and other South American techs) is always panicked, full of "?!?!?!" and "!!!!!!" with some bold thrown in for good measure, and the user is always leaving for a trip to Jupiter in the next 15 seconds so we need to do -process that they know has a two day turnaround- right now. He even copied the head of IT for his country's branch of our company in one email where he essentially had a complete meltdown about VPN (spoilers, the basic fixes I noted earlier resolved everything). I'd post the meltdown here, but it's honestly less funny and more "  ...". Not to mention I don't remember the day of said meltdown  Still, we only get these freak-outs and "THE USER IS LEAVING TOMORROW/IN 4 HOURS/IN 40 MINUTES" and "?!?!?!?!?!?" emails from South American techs in our company, which really strikes me as kind of weird. I mean, the world is a big place, why the hell is it only the techs from that particular region, y'know? Is anyone else doing global support who deals with techs from these countries? Do you guys get "EXPEDITE, THE WORLD IS ON FIRE!?!??!?!" emails and tickets from them too? 
|
|
#
?
May 2, 2014 16:31
|
|
|
totalnewbie posted:Our IT department Shouldn't it automatically be pushed out through WSUS? I read they were making an exception and forcing it out before patch day.
|
|
#
?
May 2, 2014 16:54
|
|
|
DrAlexanderTobacco posted:Shouldn't it automatically be pushed out through WSUS? I read they were making an exception and forcing it out before patch day. Hah no, they sent instructions on how to turn off all automatic updates a few months ago because IE11 or whatever it is now is breaking some application.
|
|
#
?
May 2, 2014 17:14
|
|
|
Combing through old tickets and I found one of our gems.
|
|
#
?
May 2, 2014 17:29
|
|
|
This one's pretty recent:
|
|
#
?
May 2, 2014 17:35
|
|
|
Exit Strategy posted:Combing through old tickets and I found one of our gems.
|
|
#
?
May 2, 2014 18:06
|
|
|
... a ticket I just closed out...ticket posted:User wanted to know if online boyfriend was a scam
|
|
#
?
May 2, 2014 19:30
|
|
|
Got a critical ticket at 12:30 today about a user not being able to connect to Lync and Outlook and not able to access the Internet. No other details in the ticket, and it was created from a voicemail left on the call center voicemail. The primary DHCP server was down yesterday morning and anyone who didn't leave their machine on overnight couldn't connect for about 4 hours, and when they finally got a backup patched in there were a lot of duplicate IP issues, so I'm thinking that I have a straggler with that problem. So I listen to the voicemail file attached to the ticket. I'm wrong, it was left on the call center voicemail box yesterday morning at 8am, and noone made a ticket for it for 28 hours. Called the user back, made sure she's working OK, apologized profusely, and passed the ticket number to my manager to follow up with the call center.
|
|
#
?
May 2, 2014 19:39
|
|
|
totalnewbie posted:Hah no, they sent instructions on how to turn off all automatic updates a few months ago because IE11 or whatever it is now is breaking some application. Why didn't they just exclude it from the update list? 
|
|
#
?
May 2, 2014 20:00
|
|
|
DrAlexanderTobacco posted:Why didn't they just exclude it from the update list? If I read him right, they don't have WSUS at all. Their machines are directly connecting to Windows Update.
|
|
#
?
May 2, 2014 20:42
|
|
|
That's what I got out of it as well. Still, it would have been a hell of a lot smarter to instruct them to right click and hide update instead of disabling updates entirely.
|
|
#
?
May 2, 2014 20:54
|
|
|
Or just have a freaking WSUS server. That poo poo is cake to setup.
|
|
#
?
May 2, 2014 20:55
|
|
|
Speaking of, I noticed a few days ago that on my work PC Windows Update tells me that "updates are managed by your System Administrator", but right below that I can click a button to check for updates online anyway, which first time I picked it gave me like 50 critical updates. What's the deal, why would that configuration be an option?
|
|
#
?
May 2, 2014 21:11
|
|
|
jammyozzy posted:Speaking of, I noticed a few days ago that on my work PC Windows Update tells me that "updates are managed by your System Administrator", but right below that I can click a button to check for updates online anyway, which first time I picked it gave me like 50 critical updates. What's the deal, why would that configuration be an option? That's how we do it here - it's so if I'm setting up a PC and have a bunch of updates I haven't approved via WSUS yet, I can just run Windows Update and get them straight from MS.
|
|
#
?
May 2, 2014 21:13
|
|
|
jammyozzy posted:Speaking of, I noticed a few days ago that on my work PC Windows Update tells me that "updates are managed by your System Administrator", but right below that I can click a button to check for updates online anyway, which first time I picked it gave me like 50 critical updates. What's the deal, why would that configuration be an option? That only works if you are a local admin or domain admin. The updates are managed by your local admin mean that windows update is being handled by group policy I believe. Not seeing any updates available when there are just means that they aren't approved in WSUS. Generally either someone will manually approve poo poo on a scheduled basis or at least delay auto approvals for a certain amount of time.
|
|
#
?
May 2, 2014 21:17
|
|
|
That makes sense, everyone is local admin here...
|
|
#
?
May 2, 2014 21:18
|
|
|
Sickening posted:That only works if you are a local admin or domain admin. Haha I never even thought to try plugging my credentials into a UAC prompt to test this. I'll have to give it a go after the bank holiday.
|
|
#
?
May 2, 2014 21:20
|
|
|
"My wireless is slow." Well, yeah, because you have a 1/.5 DSL plan.
|
|
#
?
May 2, 2014 21:22
|
|
|
GreenNight posted:Or just have a freaking WSUS server. That poo poo is cake to setup. This is the same IT department that, when we mentioned that the share drive was taking 20-40s to open a small PDF, said that we have to reduce the number of files that we keep on the share drive and that there's too many duplicate files. Our files are predominantly Excel, PDF, powerpoint, and word documents.
|
|
#
?
May 2, 2014 21:28
|
|
|
Inspector_666 posted:"My wireless is slow."
|
|
#
?
May 2, 2014 22:16
|
|
|
Sonic Dude posted:We had multiple clients with 30-50 users on the same regional-cable-provider's cheapest possible business connection (I think 5/1 maybe) at one point. One of them still doesn't have anything faster. I'm baffled. The apartment this is in is worth 8 digits, easy.
|
|
#
?
May 2, 2014 22:18
|
|
|
Inspector_666 posted:The apartment this is in is worth 8 digits, easy.
|
|
#
?
May 2, 2014 22:21
|
|
|
Sonic Dude posted:"I'm so sorry to hear your connection is slow. I tell you what - my connection at home is fantastic. You can live move in there, and I'll just live here since it would be sitting empty otherwise." I was told by someone higher up on the chain to take one of our teachers back to my house because they were having internet connectivity problems and they wanted to rule out if it was a problem at the campus or not. Despite how ridiculous that sounded, everyone thought it was a great idea until I told them I live 45 minutes away.
|
|
#
?
May 3, 2014 00:00
|
|
|
A ticket came in... Wait, no, four hundred tickets came in. At the same time.  Apparently e-mails to support weren't being routed properly to our ticketing system over the last few days, so they were all caught in limbo. Someone fixed it, and the queue went from four to four hundred and something in twenty minutes. Welp.
|
|
#
?
May 3, 2014 01:40
|
|
|
Helushune posted:I was told by someone higher up on the chain to take one of our teachers back to my house because they were having internet connectivity problems and they wanted to rule out if it was a problem at the campus or not. Despite how ridiculous that sounded, everyone thought it was a great idea until I told them I live 45 minutes away. I have done this kind of ruling-out with senior staff here before, but I take them to Starbucks or something. No way would I take someone from work back to my house, jesus.
|
|
#
?
May 3, 2014 01:54
|
|
|
justlysarcastic posted:Multiple panicked tickets came in ... One of our clients major offices is in Buenos Aires. If anything, our problem with them is that they gently caress around with everything and don't really call us unless it's ACTUALLY a major emergency, like they managed to bring down their entire wireless network by misplugging a cable and want us to fix it. Note that these are not IT people, just the people at that office who like to think they know everything and can do everything themselves (the worst kind of software developer, "because I can program machines I can do IT"). So I almost wish we'd get more communication from them, not less. Anyway, don't know if that helps in generalizing an entire continent's method of reporting issues, but my experience is that Argentinians don't say poo poo until they've hosed it up so badly they need help. (That was completely facetious, since I don't think our client's employees are necessarily representative of all Argentinians, more representative of a lot of software developers). Also, I won against that same client this week - their CEO is a horrible micromanaging pennypincher, at least when it comes to IT (ask me about the TWO marketing contests they've held where the grand prize was a Tesla Model S, I poo poo you not, and yet we propose $20k for a new VM server to replace their old shitbox from 2006 and get stonewalled for 3 years). Oh and how could we forget that the CEO himself likes to spend his time on Ebay buying lovely old Lifesizes without support contracts, and sits in on almost every interview. This is a 450 person company, mind you. So their current audio system for their big meeting space (where they hold monthly all-hands meetings) cost a grand total of $500, which as anyone who's dabbled in pro audio can tell you, won't buy you poo poo. (Alesis mixer, Nady wireless mics - basically the Belkin and Emachines of pro audio. I didn't even know Nady made wireless mics, and they're just as lovely as I would expect). At any rate the CEO finally got mad enough about the system's quality to agree that it should be upgraded, and I started proposing real gear, which ain't cheap. However, this CEO ALSO doesn't like seeing any technology. Meaning, everything related to IT should be invisible (did I mention this is a cloud software company? Yeah, everything is cloud cloud cloud, which also didn't help when we were proposing that local VM host for local infrastructure like, oh I don't know, domain controllers). So, even though the first proposal, which was my desired system, was $5k more than the cheapest that we came up with, it had the advantage of being able to be mostly hidden in a closet somewhere, whereas the other stuff would have had to be in the room. (This is not COMPLETELY true, but the guy I was working with at that client, who saved me from having to deal with the CEO directly, told the CEO that and I wasn't about to correct him). So the CEO's desire to never see any boxes won out over his desire never to spend any money on IT. Played. 
|
|
#
?
May 3, 2014 18:26
|
|
|
Malkar posted:A ticket came in... Do you guys have a thing like in the army where you can shoot yourself in the foot and get sent home?
|
|
#
?
May 3, 2014 19:04
|
|
|
Apparently a <1 second power blink here 4 hours ago has brought whatever network the local supermarket has for its register/scanners to its knees. Some poor tech is either frantically trying to fix it or blissfully unaware of the shitstorm he's in for in the morning.
Javid fucked around with this message at 04:45 on May 4, 2014 |
|
#
?
May 4, 2014 04:43
|
|
|
A ticket came in And I didn't even know. I'm the secondary on-call. I asked the primary if there were any ticket since I was near work anyway because my girlfriend lives near work. His dumb rear end was telling me to check the queue for him. Turns out there was a ticket I could have done something about and neither of us realized it until 5 hours later. When I'm the primary, the work phone is never out of my sight. I selected a ringtone to be as loud as possible. On a positive note: I got another kudos email  . Second one in a month.
|
|
#
?
May 4, 2014 07:18
|
|
|
Deuce posted:Do you guys have a thing like in the army where you can shoot yourself in the foot and get sent home?
|
|
#
?
May 4, 2014 21:50
|
|
|
Knormal posted:I'm pretty sure that will work in any office. The only difference is the army might let you back in the building when you're healed. What are you, insane? There will be plenty of time to go to the hospital once you fix the internet and get the ticket queue down to zero. Even though the ticket queue hasn't been at 0 for years.
|
|
#
?
May 4, 2014 23:10
|
|
|
And that is how you win in this business.
|
|
#
?
May 5, 2014 07:40
|
|
|
After months of asking, I've finally been given approval to order some replacement desktops for the 9 or so machines left in my organization that are still running Windows XP (and were too ancient to upgrade). Feels good man. 
|
|
#
?
May 5, 2014 15:05
|
|
|
So 5 new collage students started today. That in itself is not too exciting, though three of the students from last years batch have "left the company" with a fourth on personal leave for an unknown amount of time. Between them they were sitting on almost 150 tickets which have been redistributed.
|
|
#
?
May 5, 2014 15:15
|
|
|
Transferred over the branch data to DFS over the weekend. Or at least I started to, since there's people out there with 10GB+ pst files sitting on shared drives. We have some locations running 1/1 ADSL so that poo poo's going to take forever. They gonna be MAD when I put a file exclusion filter on DFS. I'm looking forward to it.
|
|
#
?
May 5, 2014 15:41
|
|
|
A ticket didn't come in... My boss has enforced a strict "no ticket, no service" rule which has been great for making sure we at least get something from a user when an issue arises. If they're locked out or their thin client has some kind of issue, then they'll call or come by, and we'll ask them to submit a ticket after the fact. Boss doesn't want us opening tickets on behalf of users - it'll make them complacent and reliant upon us to do what they should be doing (hell yes). As of late, people don't open tickets after the fact. I draft a friendly reminder email, boss approves it, I send it out. Two minutes later, I get an email directly from a sales rep. Subject: %repname% needs a password reset. Directly... and not to the helpdesk email which was specified.
|
|
#
?
May 5, 2014 15:48
|
|
|
This gem just landed in our queue about a minute ago.Fuckhead executive posted:Somehow (not exactly sure how), my MacBook Pro got smashed. And the mousepad is messed up and the case is buckled. It turns on, but its unusable because of the mousepad. I'm hoping that it has insurance to get fixed? What are the next steps? SOMEHOW my laptop got smashed and now looks like a taco! I have NO IDEA how it got that way! I just looked away for a moment and suddenly it was like that! I didn't do anything! Golly! 
|
|
#
?
May 5, 2014 15:50
|
|
|
The Cubelodyte posted:This gem just landed in our queue about a minute ago. Are there tire tracks through the middle? Please say there are tire tracks through the middle. Or a footprint.
|
|
#
?
May 5, 2014 16:02
|
|
|
|
| # ? May 31, 2024 23:33 |
|
|
Potato Alley posted:Anyway, don't know if that helps in generalizing an entire continent's method of reporting issues, but my experience is that Argentinians don't say poo poo until they've hosed it up so badly they need help. (That was completely facetious, since I don't think our client's employees are necessarily representative of all Argentinians, more representative of a lot of software developers). The stereotype/racist joke in Latin American countries is that Argentinians could easily commit suicide by climbing to the top of their ego and jumping down.
|
|
#
?
May 5, 2014 16:08
|
|
