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Migishu posted:So, a ticket came in: Ticket Closed : User can able to log in.
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May 6, 2014 13:45
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A ticket came in: "SYSTEM WAS UPDATED BUT MACHINE WAS NOT THEY ARENT COMMUNICAT" 
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May 6, 2014 13:57
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Hey thread! I've been working in my college's computer labs as a lab consultant this past year, which meant making sure nothing exploded. It's only 6 hours a week but I could pick up extra shifts and it was easy. I decided to stay at school over the summer, and when I asked my boss about work instead of giving me 12 hours per week, she recommended me for a desktop technician job. It pays $10 per hour, and my new boss said "work as much as you can, there's tons of money in the budget" and I get to keep it during next year. I hope that counts as YotJ! Downside is taking tickets from help desk. In my training the first ticket I got alone was, "Pop up blocker not working" so I went to chrome, saw there was no pop up blocker installed and installed one, and my trainer started laughing and told me to do a virus scan and he was right.
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May 6, 2014 14:21
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Standalone pop-up blockers still exist? I thought every browser already comes with that feature.
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May 6, 2014 14:30
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Guy Axlerod posted:Standalone pop-up blockers still exist? I thought every browser already comes with that feature. Yeah, I'm pretty sure it's standard now. https://support.google.com/chrome/answer/95472?hl=en
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May 6, 2014 14:36
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The one I installed (and ended up uninstalling) was really old.
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May 6, 2014 14:50
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Nerdrock posted:Ticket Closed : User can able to log in. I wonder what would happen if you'd actually respond this way.  My desk top not working. Work please. Working desk top. Working working. Please desk top working working desk. Top! Working working top. Desk desk, please.
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May 6, 2014 14:52
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See Desk Top. Work Desk Work! Please Work Desk.
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May 6, 2014 15:07
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eithedog posted:I wonder what would happen if you'd actually respond this way. Pokémon IT
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May 6, 2014 15:15
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So a ticket came in last night Client at a remote site(90 minutes to 2 hour drive from the office) was having issues with their PC. Windows wasn't booting and wasn't giving an error message, the client said their were no other PCs available and needed someone to get this fixed asap. The only person available was one of the new hires that started yesterday. So they sent him onsite on an after hours onsite call. Turns out the customer was full of it. The PC itself was broken, but there were a dozen PCs available. She didn't want to move her small stack of paperwork to another desk. She then told the onsite guy that she expects the PC fixed and returned by 4pm today.
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May 6, 2014 15:18
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blackswordca posted:So a ticket came in last night Quote: $1500 + time and materials.
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May 6, 2014 15:31
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GreenNight posted:Quote: $1500 + time and materials. quote from the manager "Since we got the call before we were closed, bill at the standard onsite rate"
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May 6, 2014 15:34
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I guess it shows the new guy what kind of company you work for and what type of customers he should get used to dealing with.
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May 6, 2014 15:38
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Daylen Drazzi posted:You now realize that everyone who has to track their time has added you to their hate list. What's up next - free food? I literally put an hour down for everything, I don't know how long an issue took, somewhere between 1 and 60 minutes is how long everything took. I've not been questioned about it, its kind of insulting that people want me to track literally all of my time. Just give me work and tell me it needs to be done by X and it'll be done by X. If not, it'll be done in the timeframe our SLA say's it will. VVVVVVVVVVVVVVVV Unfortunately, my place was going to go with "we want the full 8 hours of what you've done today" in ticket format. I think they got a universal "gently caress off". I can see how this place got so bad, all the older guys just sorta go "ok" but then will agree when all the newer guys complain. dogstile fucked around with this message at 16:02 on May 6, 2014 |
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May 6, 2014 15:50
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I just have to track my billable time, not all of my time for the day. If I had to do that there would be a lot of invoicing for "Utilized ergonomic chair technology to rest my tuchas."
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May 6, 2014 15:54
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A sign came in, years ago. How often have you read every single dumb sign plate at work? After a new employee told me to double check ours for a laugh, I discovered this one. 
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May 6, 2014 16:03
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CDW posted:A sign came in, years ago. I would add 'Vending Machines' to that in a heartbeat
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May 6, 2014 16:05
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CDW posted:A sign came in, years ago. I had to read that out loud three times to pronounce "Techonolgies"
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May 6, 2014 16:18
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Alien Arcana posted:Pokémon IT I was going for the Swedish chef thing, but this works as well.
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May 6, 2014 16:22
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eithedog posted:I was going for the Swedish chef thing, but this works as well.  "What happened to the servers?" "Bork bork bork bork!"We have to fill in time worked on tickets, but it's more a 'ballpark it so we know what our customers are bugging us about' thing. If I had to be more precise I'd probably hate it.
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May 6, 2014 16:36
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Inspector_666 posted:I just have to track my billable time, not all of my time for the day. If I had to do that there would be a lot of invoicing for "Utilized ergonomic chair technology to rest my tuchas." I am supposed to be pressing a button on a ticket to start the clock when I am working on a case, and then press it again when I am not. So what they want me to do is start timer on case A, work case A, get call on case B, stop timer on case A, start timer on case B, finish call on case B, stop timer on case B, go back to case A, start timer on case A, etc. 75% of my time needs to be put on cases. Luckily we can just add time to cases, and that is what I do, especially since I tend to work on 2-3 things at once.
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May 6, 2014 16:38
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SubjectVerbObject posted:I am supposed to be pressing a button on a ticket to start the clock when I am working on a case, and then press it again when I am not. So what they want me to do is start timer on case A, work case A, get call on case B, stop timer on case A, start timer on case B, finish call on case B, stop timer on case B, go back to case A, start timer on case A, etc. 75% of my time needs to be put on cases. Luckily we can just add time to cases, and that is what I do, especially since I tend to work on 2-3 things at once. Jesus christ, that would drive me absolutely mental. I already don't handle being micromanaged well - it being done to that degree would probably make me lose my mind.
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May 6, 2014 16:39
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Kyrosiris posted:Jesus christ, that would drive me absolutely mental. I already don't handle being micromanaged well - it being done to that degree would probably make me lose my mind. For an MSP that is pretty standard. You can't really remain in business if you don't bill for your time... I think it only gets dumb when you get told "You're expected to be at work for 8 hours per weekday, and you need to be able to account for all 8 hours on this sheet here."
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May 6, 2014 16:47
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An email came in from one of my coworkers. "Hey, I switched over the AV on the servers for this service you manage to the new product. I didnt ask you anything before doing this, but I followed this technet article for file exclusions. Lemme know if breaks." Today, service is running like poo poo. Dude included exemptions for the application, sure, but ignored the stuff it runs on top of, like, i dont know, SQL Server, reporting services, IIS. I dont need your lovely AV network inspection breaking replication or stopping clients from hitting the web front end. When I'm the SME on poo poo, please talk to me before you do poo poo to my poo poo. poo poo.CDW posted:A sign came in, years ago. When we first moved into our new office space there was a sign placed on the door to the helpdesk/infrastructure area that read "Authorized Personnel Only." If you walked down the hall from that door and turned right, you came into the area from the other side where there was no door.
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May 6, 2014 17:02
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So a ticket came in: Need to help a client setup a webcam to work in skype. What they actually wanted. Setup a 7 year old Handicam to work as a webcam in skype. To be fair, it does appear to be an option.. in windows XP. No support for it in windows 7, and the client insists that he had it working pre-os reinstall due to virus.
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May 6, 2014 17:12
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Humbug Scoolbus posted:See Desk Top. This reminds me too much of those C:\dos run shirts that were popular amongst nerds in the 90's. poo poo made my knuckles itch.
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May 6, 2014 17:19
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blackswordca posted:So a ticket came in: It would cost more in man hours for you to try and fix that than just going to Microcenter or Best Buy and get a 20 dollar camera. Lareous fucked around with this message at 17:32 on May 6, 2014 |
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May 6, 2014 17:29
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Well, no tire track or footprint. Turns out the battery is doing its best to imitate a deployed airbag and buckled the palmrest. Bummer. I was looking forward to ranting about executives.
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May 6, 2014 17:32
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Kyrosiris posted:Jesus christ, that would drive me absolutely mental. I already don't handle being micromanaged well - it being done to that degree would probably make me lose my mind. Yes, if you have to switch between the projects (alike to what SubjectVerbObject said), however if you're working on one thing it makes things easier. Right now we gave up on this approach and I miss it when I have to say what I've done on this/that day, or when I fill up my sheet of "what was I was supposed to do / what I was doing". Even next day when I try to remember what did I do, I cannot really explain what were these 8 hours spent on. Sometimes I write in my notebook: A took 4, spent 10m on B; but then what did I do with rest of time? On the other hand we work in open space and people see I'm not watching cat videos all the time. YMMV I guess.
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May 6, 2014 17:45
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Inspector_666 posted:For an MSP that is pretty standard. You can't really remain in business if you don't bill for your time... Not an MSP. All of this is work on customers with maintenance contracts. They just want to be sure we are actually working on tickets.
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May 6, 2014 17:46
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We have a new hire that reads but doesn't comprehend emails. In one eye and out the other. My email: We have a new Thing, it isn't in box A with the other Things, it is in a new box, B. Reply email: I tried to find the new Thing but it wasn't in the box with the other Things. Just read your emails!! Also when this new hire has a problem that can't be solved the expected way they take the traditional route of 'give up or immediately ask for help' instead of 'try to use brain and think of alternate way to solve problem'.
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May 6, 2014 17:48
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SubjectVerbObject posted:Not an MSP. All of this is work on customers with maintenance contracts. They just want to be sure we are actually working on tickets. Which is absolutely terrible when you have to do in-house things and no one makes or allows you to create a ticket for it because it "Skews the numbers", to hell with "The numbers" what about my numbers, especially when you bitch at me at the end of the day that you did Nothing
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May 6, 2014 17:53
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Laserface posted:we have a dope-rear end coffee machine. Was this MSP in Manhattan? You sound like you came from the same MSP I did...
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May 6, 2014 18:29
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Holy poo poo someone is about to lose their job. I guess someone on the patch management team was doing something with endpoint manager and pushed out a patch to ALL Windows servers, I guess what he missed was that the patch required a reboot after install. So every single one of our Windows server just rebooted. Our entire EHR/EMR system, Exchange, AD, etc etc. edit: So apparently he was just doing a normal PING command to the endpoint managed servers, but what he didn't know was included in that command was a reboot as well. Oops, 914 Windows servers just rebooted, in the middle of the day, during the busiest time of day! mattfl fucked around with this message at 19:05 on May 6, 2014 |
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May 6, 2014 18:33
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 I... what?
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May 6, 2014 18:42
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CDW posted:A sign came in, years ago. I would try really hard to get that sign replaced so I could keep the old one for my desk.
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May 6, 2014 18:50
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blackswordca posted:quote from the manager "Since we got the call before we were closed, bill at the standard onsite rate" Former restaurant manager spotted.
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May 6, 2014 18:54
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mattfl posted:edit: So apparently he was just doing a normal PING command to the endpoint managed servers, but what he didn't know was included in that command was a reboot as well. Oops, 914 Windows servers just rebooted, in the middle of the day, during the busiest time of day! How the hell do you accidentally append a reboot command to "ping"?
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May 6, 2014 19:10
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Inspector_666 posted:How the hell do you accidentally append a reboot command to "ping"? He said something about boxes and default settings and he does this all the time. I guess he missed a step this time or something. Entire EHR/EMR/PACS systems across 55+ hospitals nationwide went down!
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May 6, 2014 19:15
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Inspector_666 posted:How the hell do you accidentally append a reboot command to "ping"? "Ping (of
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May 6, 2014 19:16
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