|
Rogers... Rogers never changes.  There is only Rogers, and it is always worse.
|
#
?
Apr 23, 2014 21:37
|
|
|
|
| # ? May 12, 2024 18:51 |
|
|
mewse posted:I hope this story becomes Kafka-esque and you are still unsatisfied at tier 43 support On that note, still no response from  TIER 3
|
|
#
?
Apr 24, 2014 02:25
|
|
|
slidebite posted:I actually expect that. Seriously, do this: http://who.is/whois/teksavvy.com Go to this website and find an email address that looks important. Email it saying customer service is useless and mention you've attached a wireshark packet tracer file and that he should forward it to the proper people at customer support. When customer support sees an email being forwarded from their boss, they're going to get their poo poo together a whole lot quicker.
|
|
#
?
Apr 24, 2014 04:58
|
|
|
Better yet, try emailing Marc.Gaudrault@teksavvy.com or m.gaudrault and say you're not satisfied with their service. Its called CEO email bombing. I did this with Lenovo once and got a free out of warranty repair. You can probably find the right email through Google if that bounces.
|
|
#
?
Apr 24, 2014 05:05
|
|
|
If you really want to go directly to the CEO, just message him on DSLreports, he frequents them all the time
|
|
#
?
Apr 24, 2014 05:14
|
|
|
37th Chamber posted:If you really want to go directly to the CEO, just message him on DSLreports, he frequents them all the time Yeah I would honestly just use DSLReports. The direct forum there is so much better then trying their phone lines and if you raise a stink in the public forum usually they'll tell you to start a thread in the direct forum and have someone actually figure out your issue.
|
|
#
?
Apr 24, 2014 05:50
|
|
|
Yeah, Marc makes his presence known on DSL report and I won't bother with him unless I get really frustrated. I am using Teksavvy Direct's forum on DSL reports for communication. To be fair, my connection shits the bed from about 7PM to 10PM, but I'm really only browsing then and it's still at least 5mbps so it's good enough for that. Teksavvy support has been pretty good so far, they're waiting on Telus at this point. I actually think Telus is tinkering around because even as I type this I've seen my connection get lost which never happens so hopefully they see the issue.
|
|
#
?
Apr 24, 2014 05:50
|
|
|
I'd hope! Also have you ever noticed your modem resynching at lower speeds but staying online and relatively stable? I had a Speedtouch 516 that would sometimes lower its rate below my subscribed speed until I rebooted it (presumably after a blip or problem happened). After rebooting it, it'd run normally at 6Mbit (my subscribed rate) for a while until my next blip or problem, then it'll drop. This was Teksavvy over Bell in an older area in Burlington a few years ago.
|
|
#
?
Apr 24, 2014 15:30
|
|
|
I finally got Teksavvy cable internet on monday. I was going to cancel Telus today but noticed my billing period started yesterday and was automatically paid. What's the chance they prorate my bill and give me the rest of the money back?
|
|
#
?
Apr 24, 2014 20:15
|
|
|
Slim to none, most likely they require you to give 30 days notice for cancellation anyway.
|
|
#
?
Apr 24, 2014 20:22
|
|
|
ComputerNinja posted:What's the chance they prorate my bill and give me the rest of the money back? Call them, say you want to cancel, when you talk to the cancellation department explain your frustration about the charges. If they still refuse, request to speak with a supervisor and they will almost definitely do it for you. Kly fucked around with this message at 04:30 on Apr 26, 2014 |
|
#
?
Apr 24, 2014 23:02
|
|
|
Kachunkachunk posted:I'd hope! I have done that but I don't think its a synch issue; the speeds start to climb back up after 9PM to pretty much normal speeds by midnight without cycling it. The modem shows good stats.
|
|
#
?
Apr 25, 2014 01:36
|
|
|
The way throttling works is by your gateway (isp) will send back messages to your router saying "our threshold is getting full, chill out on the packets for 5ms" and then your router complies and you get a lower net throughput. These messages (icmp) are recordable by wireshark and human readable if you know the format for them (google it) Seriously, if they're throttling despite everything they've said you can literally send them the trace results and call them out on it. If they are not throttling then they've most likely got insufficient bandwidth capacity for peak times at a particular gateway or segment of their network and may not even be aware of it. Wireshark can help with both scenarios.
|
|
#
?
Apr 25, 2014 04:33
|
|
|
Kly posted:Call them, say you want to cancel, when you talk to the cancellation department say you tried calling earlier in the week but couldnt get through after being on hold for an hour. If they still refuse, request to speak with a supervisor and they will almost definitely do it for you. Haha, thanks man, this worked! The retentions department lady was very clueless as to why I was cancelling. She didn't seem to grasp the concept of bandwidth caps, and that she couldn't refund any money. After I told her I called last week she said they could certainly refund a prorated amount if they verified that I called. I just panicked and told her I didn't actually enter any information when I called, I just used an auto dialer app on my phone and the wait was forever. It worked. I'll give it to them for not wanting to burn any bridges.
|
|
#
?
Apr 26, 2014 02:13
|
|
|
With the new Rogers price plans, it's actually cheaper to go with the Business tier internet then it is to go with consumer. Examples: Consumer Hybrid Fibre 10 10/1, 25GB Usage, $51.99/mo Business Internet Basic 7/1, 300GB Usage, $51.99/mo -- Consumer Hybrid Fibre 30 30/5, 70GB Usage, $62.99/mo 30/5, Unlimited Usage, $86.99/mo Business Internet Standard 30/5, Unlimited Usage, $64.95/mo -- Consumer Hybrid Fibre 60 60/10, 120GB Usage, $69.99/mo 60/10, Unlimited Usage, $94.99/mo Business Internet Pro 60/10, Unlimited Usage, $84.95/mo Just goes to show how much they are ripping off the every day consumer.
|
|
#
?
Apr 28, 2014 05:57
|
|
|
slush posted:With the new Rogers price plans, it's actually cheaper to go with the Business tier internet then it is to go with consumer.
|
|
#
?
Apr 29, 2014 12:51
|
|
|
slush posted:With the new Rogers price plans, it's actually cheaper to go with the Business tier internet then it is to go with consumer. 25gb usage for $52/month loving  
|
|
#
?
Apr 29, 2014 14:11
|
|
|
Sort of ISP related, sort of not, but I have a question to ask since most of you probably know more about this than I do. I use unotelly for my US-DNS forwarding, pretty much just for Netflix. $50.35 US$ all in for 1 year is what they charge me. http://www.unotelly.com My membership is up this weekend and I was going to renew, but are there other services I should consider first?
|
|
#
?
May 3, 2014 17:17
|
|
|
slidebite posted:Sort of ISP related, sort of not, but I have a question to ask since most of you probably know more about this than I do. If you only use the DNS service, I've recently switched to https://adfreetime.com/ . It's only $1.99/month, 10 Netflix regions (and blocks subtitles on regions that force them), and blocks some ads.
|
|
#
?
May 3, 2014 17:29
|
|
|
slidebite posted:25gb usage for $52/month loving
|
|
#
?
May 3, 2014 18:05
|
|
|
I've been on Teksavvy's cable for a while, but about a month and a half ago the power went out in our neighbourhood and when it came back we couldn't get online. After a good 2 weeks they sent out a Shaw technician who found nothing wrong and offered us a Shaw modem and plan on the spot. Teksavvy says its a problem with the modem, tells me I have to buy a new one (old one is like 2 weeks out of warranty). I bought a new one, same problem. Teksavvy says that I have to switch to their DSL service, so I tweeted at them asking for some actual support. They sent out a Shaw technician again. Clear signal, he says he's able to get an IP from his hand held thing. By looking at the behaviour of the modem he suggests that there's a problem with Teksavvy's provisioning, as if they haven't properly configured my account with the identity of the modem or something. We phoned Teksavvy support on speakerphone. The Shaw tech explained the situation and the Teksavvy support guy was like "uh huh ok I'm opening a ticket right now, thanks for calling". When I talked to Teksavvy again they said that the support call with Shaw got disconnected (straight up lie). Teksavvy says I have to switch to DSL. Eventually I get them to agree to cover the cost of setup, trading my old cable modem for a DSL modem, a refund for the new modem they lazily told me to buy, and cover shipping. I'll still be paying more for the new service, though. At this point it has now been over a month without internet, and I just got one of those mobile internet hubs as a courtesy (10GB cap, and a letter politely asking not to watch any video). The appointment with Telus to setup the DSL passes because "there was a mixup with our address". Interestingly, I was lucky to receive the package with the new DSL modem at all because the address on that package was also written illegibly. It was only luck that a mailman with experience in this neighbourhood was able to decipher it. This part combined with the outright lie about the support call with Shaw getting disconnected makes me wonder if they're trying to get rid of me or something -- but it's been almost 1.5 months without internet so I could just be cranky. Basically Teksavvy spontaneously canceled my cable service and they're making me eat poo poo.
|
|
#
?
May 3, 2014 18:44
|
|
|
37th Chamber posted:If you only use the DNS service, I've recently switched to https://adfreetime.com/ . It's only $1.99/month, 10 Netflix regions (and blocks subtitles on regions that force them), and blocks some ads. Thanks man, I'll check it out!
|
|
#
?
May 3, 2014 19:03
|
|
|
sick zip everywhere posted:Basically Teksavvy spontaneously canceled my cable service and they're making me eat poo poo. You should try to complain on the Teksavvy DSL Reports forum. Their staff generally scour those forums and try to fix complaints.
|
|
#
?
May 4, 2014 09:03
|
|
|
Migishu posted:You should try to complain on the Teksavvy DSL Reports forum. Their staff generally scour those forums and try to fix complaints. This is the only way I've ever gotten support from TekSavvy. Whenever I try to go through the phones, I end up having to do an hours worth of homework with the level 1 tech before they say "we're forwarding your problem on to level 2, someone will call you back" and then nothing ever happens or calls.
|
|
#
?
May 5, 2014 15:26
|
|
|
kiwid posted:This is the only way I've ever gotten support from TekSavvy. Whenever I try to go through the phones, I end up having to do an hours worth of homework with the level 1 tech before they say "we're forwarding your problem on to level 2, someone will call you back" and then nothing ever happens or calls. Last time i had a problem i ended up spending about 3 hours doing packet traces and poo poo having to forward it on via a cell phone tethered connection.
|
|
#
?
May 5, 2014 18:13
|
|
|
37th Chamber posted:If you only use the DNS service, I've recently switched to https://adfreetime.com/ . It's only $1.99/month, 10 Netflix regions (and blocks subtitles on regions that force them), and blocks some ads. Signed up with them. So far so good. Thanks for the heads-up and saving me $25 
|
|
#
?
May 5, 2014 19:54
|
|
|
37th Chamber posted:If you only use the DNS service, I've recently switched to https://adfreetime.com/ . It's only $1.99/month, 10 Netflix regions (and blocks subtitles on regions that force them), and blocks some ads. Blah, paypal only again, why does everything I look at and like suddenly not be able to take a plain credit card? My CC is blacklisted on Paypal due to a 1 dollar charge from like 2011. It's bullshit, I don't care if you like them. Shut up.
|
|
#
?
May 8, 2014 03:52
|
|
|
That turned me off too, but to live with it I have a very basic no fee account set up at a credit union (only account I have at that institution) so I have a paypal tied bank acct. No way in hell well I allow paypal anywhere near my main day-day accounts.
|
|
#
?
May 8, 2014 05:08
|
|
|
slidebite posted:That turned me off too, but to live with it I have a very basic no fee account set up at a credit union (only account I have at that institution) so I have a paypal tied bank acct. No way in hell well I allow paypal anywhere near my main day-day accounts. Offtopic but what credit union? I can't find any around here that have a no-fee account and I'm tired of giving banks $150+ a year for nothing.
|
|
#
?
May 8, 2014 14:30
|
|
|
The Gunslinger posted:Offtopic but what credit union? I can't find any around here that have a no-fee account and I'm tired of giving banks $150+ a year for nothing. PC Financial has no fee daily banking accounts and credit cards. You can access any of the PC Financial services via CIBC's machines at no cost.
|
|
#
?
May 8, 2014 14:50
|
|
|
slush posted:PC Financial has no fee daily banking accounts and credit cards. You can access any of the PC Financial services via CIBC's machines at no cost. Tangerine (formerly ING) is the same as well and will be accessible through any Scotia machines in June. And for what it's worth, they have actual free email money transfers whereas I believe PC charges for them.
|
|
#
?
May 8, 2014 14:59
|
|
|
slush posted:PC Financial has no fee daily banking accounts and credit cards. You can access any of the PC Financial services via CIBC's machines at no cost. Don't use PC. I had a company trying to take money out of my account and PC wouldn't do anything to stop them. After the first attempt and the first NSF charge I called them to put a stop to it. PC told me they couldn't stop them and offered me no help at all. I was told the only thing I could do was pay them $25 to put a stop payment on each attempt but that was only if I had the $600 in my account available for the company to try to steal. I got two more NFS charges before I was able to transfer my banking elsewhere. They may have no fees for daily use but they definitely make the money up elsewhere. $40 NFS charges and unwilling to do anything to help me.
|
|
#
?
May 8, 2014 15:29
|
|
|
I've never had a problem with PC:F and they've been incredibly on the ball with helping me so  Biggest issue I had with them is getting someone that I can understand on the phone.My paypal tied acct is with Alberta Treasury Branch, not a credit union. Sorry. They do have a very basic no-fee savings acct which is what I use.
|
|
#
?
May 8, 2014 18:35
|
|
|
I lost Teksavvy service a month and a half ago and they've just put me through a support loop and they've finally said that they can't do anything. So I guess it's back to Shaw, which was originally so terrible that I switched to Teksavvy. Hopefully, next time I have to switch to Teksavvy I'll be able to stay longer.
|
|
#
?
May 8, 2014 19:15
|
|
|
A c E posted:Don't use PC. Did you fill out some kind of pre-auth agreement because nobody can just "try to take money out" without that.
|
|
#
?
May 8, 2014 22:01
|
|
|
Lobok posted:Tangerine (formerly ING) is the same as well and will be accessible through any Scotia machines in June. And for what it's worth, they have actual free email money transfers whereas I believe PC charges for them. I'm changing over from PC:F to Tangerine, and the email xfers are only free to other tangerine people. They're still cheaper than PC otherwise though, $1 vs $1.50. 7-11s recently all switched from CIBC to Scotia machines around here so that was a big push. Plus some of the incentives they offer to switch are nice and the web/mobile stuff is much better than PC's old crappy junk. In Internet related chat, anyone trying the Google Play Music now that it is in Canada? I am on Rdio now but I am liking the google app so far, especially how it shows the upcoming songs in the shuffle play, Rdio used to have that then took it away for some reason. Plus you can get it for $7.99 a month vs 9.99 for Rdio.
|
|
#
?
May 8, 2014 22:12
|
|
|
sick zip everywhere posted:I lost Teksavvy service a month and a half ago and they've just put me through a support loop and they've finally said that they can't do anything. What kind of problems were you having with your Shaw services? If you PM me your details, I can take a look at any issues that may still exist in your area, or at least do something about the problems you were having with your services before.
|
|
#
?
May 9, 2014 00:01
|
|
|
priznat posted:I'm changing over from PC:F to Tangerine, and the email xfers are only free to other tangerine people. They're still cheaper than PC otherwise though, $1 vs $1.50. I don't know if that's a different policy for new customers but you should double check that. I send email transfers to people a few times a month and none of them are ever ING / Tangerine customers. Totally free. They say the difference is that the paid ones (you get a choice) are instant while the free ones have a delay of a couple business days but it seems more like they mean the free one could take a couple days as part of some prioritizing they do because I rarely if ever experience that delay. My wife gets them as soon as I send them.
|
|
#
?
May 9, 2014 00:30
|
|
|
Oh that's very cool. I had thought the Tangerine email xfers were for just between clients of the bank. Nice!
|
|
#
?
May 9, 2014 00:47
|
|
|
|
| # ? May 12, 2024 18:51 |
|
|
To clarify, since I got home and actually asked her, she gets the email right away but she says the transfer itself isn't always instant. So there is an incentive to pay if your recipient needs it right away.
|
|
#
?
May 9, 2014 01:15
|
|