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Billy the Mountain posted:Close. Please tell me you told him that over the phone.
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May 8, 2014 20:41
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Billy the Mountain posted:Close. BRB, changing the
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May 8, 2014 21:17
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Lord Dudeguy posted:I bounced the Edge box and even threw more CPU horsepower at it. No dice. gently caress After a knock down, drag out  fight between my boss and I, where I insisted the Edge services were working OK and he begrudgingly started calling Polycom for a possible refund...... it was the Edge. There were no static routes for our VoIP VLANs on the Edge LAN interface. Wasted a Software Assurance ticket with MSFT to tell me that. loving hate humble pie. I like the peg that I'm on. gently caress getting taken down a few.
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May 8, 2014 21:51
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Fortis posted:End users shouldn't be allowed to use the word "down" in tickets. Or the word hacked. "The system is slow! Check if we've been hacked?"
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May 8, 2014 22:08
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So a wage review came in. No increase as expected. I fall below expectations. This is my surprised face.
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May 8, 2014 23:10
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sfwarlock posted:Or the word hacked. "The system is slow! Check if we've been hacked?" Really any technology vocabulary is going to be misapplied. "I can't get to this website, I think it's blocked!!" We check... The site in question is down.
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May 8, 2014 23:13
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Fortis posted:Really any technology vocabulary is going to be misapplied. Oh god, don't remind me. Salesforce poo poo the bed a few days ago and I must have gotten about 30 tickets saying "the internet is down!?!!1" Apparently at least 30 people start their day by going to Salesforce. Even funnier - and by that I mean not funny at all - is because it was such a disruption, I got called into a meeting to make a project plan to "prevent a reoccurrence". People don't like to hear "there's nothing we can do," even when you bust out the car analogies...
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May 8, 2014 23:19
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Did you suggest the simplest solution, which is that your company just buy Salesforce and every middleman between them and your ISP to prevent any similar incidents in the future?
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May 8, 2014 23:33
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We're looking at going to Office 365 and if that happens, I rue the day when Office Online is down. I've been here over a decade and we haven't had an email outage longer than 5 minutes in that entire time.
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May 8, 2014 23:35
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sfwarlock posted:Or the word hacked. "The system is slow! Check if we've been hacked?"
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May 8, 2014 23:57
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GreenNight posted:the day when Office Online is down
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May 9, 2014 00:41
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Knormal posted:Yeserday I had a user call me over to her desk. She had been researching something online when she got a pop-up, panicked and closed it and the window that spawned it, couldn't tell me what the pop-up said or what site she'd been on, but wanted me to "see if her computer had caught a virus". The answer is obvious yes. Then proceed to put this flash file of a giant eye on her desktop that will follow her cursor around. "Oh... this, this is so uncommon! Your machine has gained sentience! It's a miracle!". Then try to convince her that she needs to talk to the microphone, to teach the AI about humanity, morality, etc. Abort the experiment when she names her machine Mindy and starts knitting a screen warmer.
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May 9, 2014 00:54
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GreenNight posted:We're looking at going to Office 365 and if that happens, I rue the day when Office Online is down. I've been here over a decade and we haven't had an email outage longer than 5 minutes in that entire time. Good loving luck
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May 9, 2014 01:00
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go3 posted:Good loving luck No poo poo. The local MS resellers keep telling my boss it's like 8 hours of downtime max a year and he's eating that poo poo up.
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May 9, 2014 01:05
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blackswordca posted:So a wage review came in. "Please provide examples of when I fell below expectations." "Please provide examples of your expectations." "Please find the word 'expectations' in a dictionary, then read the definition. I'll wait here."
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May 9, 2014 01:08
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I got fired from my telesales job at comcast in january (I started in December... Yeah..) and have been feeling like poo poo ever since. I keep wondering if I couldn't do that how the gently caress could I do a help desk job (something I've gone an embarrassing number of years of technical school for)? How hard is this job?
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May 9, 2014 01:16
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blackswordca posted:So a wage review came in. Did you bring up inflation? Ohh god Blackswordca how are you still working there you make me sad 
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May 9, 2014 01:18
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Westie posted:Please tell me you told him that over the phone. No, he he. The machine was still pinned in Bomgar so I did it remotely.
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May 9, 2014 01:35
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Race Realists posted:I got fired from my telesales job at comcast in january (I started in December... Yeah..) and have been feeling like poo poo ever since. I keep wondering if I couldn't do that how the gently caress could I do a help desk job (something I've gone an embarrassing number of years of technical school for)? If you're doing something soul-sucking and lovely like phone sales for loving Comcast of all things, then it will destroy you or purify you into the inhuman call center monster you always truly were. If you are doing a real helpdesk job, in a real place with real people it probably won't be too bad. It might even be enjoyable! It actually feels really good when you help someone with something simple, and they thought it was going to be this huge problem and they get so excited.  Personally, I hate phone support and call centers in particular. Try to get a deskside support job instead.
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May 9, 2014 01:37
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reading dick trauma's posts are not helping
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May 9, 2014 01:47
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What I've gone through isn't specific to I.T. I've encountered it in several lines of work among varied industries, public sector, private and non-profit.
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May 9, 2014 01:55
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GreenNight posted:We're looking at going to Office 365 and if that happens, I rue the day when Office Online is down. I've been here over a decade and we haven't had an email outage longer than 5 minutes in that entire time. It goes down half the day once every month for everyone. Random minor outages 24/7. gently caress Microsoft.
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May 9, 2014 01:56
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Race Realists posted:reading dick trauma's posts are not helping Keep in mind this thread and the other IT bitching threads are for
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May 9, 2014 02:06
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Gilok posted:If you're doing something soul-sucking and lovely like phone sales for loving Comcast of all things, then it will destroy you or purify you into the inhuman call center monster you always truly were. Agreed. The phone is an evil device when it comes to troubleshooting. I will drive across town to push a power button before trying to explain it to someone over the phone. However, the Skitch app makes it possible to show them as well as allowing you to be somewhat of a dickhead with how obvious you make it. 
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May 9, 2014 04:48
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Galler posted:Keep in mind this thread and the other IT bitching threads are for Notice how my posting went down by a huge margin when I got another job in 2010? Not all IT jobs are crap.
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May 9, 2014 08:32
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Race Realists posted:I got fired from my telesales job at comcast in january (I started in December... Yeah..) and have been feeling like poo poo ever since. I keep wondering if I couldn't do that how the gently caress could I do a help desk job (something I've gone an embarrassing number of years of technical school for)? I did telesales for three months and helpdesk for three years* and telesales felt longer. First because in sales you want something from the person on the other end of the phone, in support they want something from you. Plus, if it's an in-house IT department, they know they might have to meet you in real life at some point. You get the occasional jerk, but you're not treated as fair game for abuse every day. Being part of a team is another part of it. The IT dept I work in are all pleasant, competent guys who help each other out because bad performance reflects badly on all of us. There hasn't been a falling out between any of us in the time I've been here. In sales I didn't have team mates, I had competitors, who would steal my customers and everyone bitched about everyone else. The telesales pay and hours were terrible and training non-existant. I'm allowed to study during work hours here (time-permitting) and have been sent on courses for cool things like Final Cut video editing. *Dedicated helpdesk guy for first year, then started doing more interesting stuff while still being main helpdesk guy
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May 9, 2014 11:44
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kensei posted:On a scale of One to "Oh Dear God No," how badly do I not want to be the SharePoint Administrator? I know this is from a few pages back, but as a SharePoint service owner I'll say it depends. Is your SharePoint environment a fully funded separate service which is staffed accordingly with admin, dev, dba and support staff? Or was it cobbled together with a few servers you had laying around that started as a POC then became the production environment for 1000s of users? SharePoint done right is a good product and good career option, but if you half-rear end it you get half-rear end results and you want to stay away. Feel free to PM me if you want to chat.
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May 9, 2014 13:16
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Slate Slabrock posted:I'm the boss in our office and I have been trying to beat this into my team. "If there's no ticket, there's no problem." And they just do not get it. "It makes us look bad. It's not customer friendly." Well, it's not metric friendly either because the tickets we open to ourselves don't count for some dumb reason. So when our director looks at just the time worked instead of number of tickets closed, he's going to decide that we don't need as many techs. Take it to the next level: single point of contact. If the email isn't sent to help@ (or IT@) then the incident doesn't exist.
- It trivializes metrics-gathering. - It takes the pressure off of your team. It also gets your team to stop being co-dependent: if the work isn't processed through the new, user-friendly, easy to use process, write them up. Usually only have to do it with the one person who goes on vacation for a week and has a VIP incident sitting in their email because they haven't followed the new process to get everyone on your team following the process going forward.
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May 9, 2014 14:39
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I enjoy really lovely webapps that our business office needs to use that require Java 1.6 to work properly. I enjoy lovely webapps in general. lovely webapps for everything!
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May 9, 2014 14:42
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Fabricated posted:I enjoy really lovely webapps that our business office needs to use that require Java 1.6 to work properly. I enjoy lovely webapps in general. lovely webapps for everything! I just LOVE the fact that every time there is a Java update we get inundated with dozens of tickets about how the Sonicwall SSL VPN RDP sessions stop working across multiple clients. No, I didn't really want to see my family this week, I'll be more than happy to sit at my computer at home during dinner time and remotely help you get your poo poo working from home.
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May 9, 2014 14:52
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A user posted:Oh bless you…thanks so much… What I did was flick the switch on the surge protector under her desk. Now her monitor works again! I am clearly a sorcerer.
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May 9, 2014 15:27
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 Oh, that game from that time when you were doing that thing? Sure, we have that. 
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May 9, 2014 15:47
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Fabricated posted:I enjoy really lovely webapps that our business office needs to use that require Java 1.6 to work properly. I enjoy lovely webapps in general. lovely webapps for everything! How about ones where they're not only Java 1.6 dependent, but IE8 dependent as well. Better than IE6 but still. At least recently they finally stated they're working to update us to the next version which has multiple browser support and supports newer IE as well. Of course one of the house-developed apps blocks Firefox with a redirect. User Agent switcher to IE shows it works JUST FINE with Firefox, but obviously they want to refuse to support it. I think they've forgotten about Chrome since it also works just fine without a redirect.
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May 9, 2014 15:50
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DisMafugga posted:
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May 9, 2014 15:56
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The subject line irks me beyond belief. However, I'll take a single "?" over the dreaded "?????????????". 
DisMafugga fucked around with this message at 17:47 on May 9, 2014 |
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May 9, 2014 16:01
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Gilok posted:What I did was flick the switch on the surge protector under her desk. Now her monitor works again! I am clearly a sorcerer.
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May 9, 2014 16:20
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tomapot posted:Sharepoint I'm mostly involved in Sharepoint development, but occassionally I get called in to diagnose issues in production environments. A properly configured and maintained environment is a pretty useful thing to have, but occasionally things just.. rot, for the lack of a better word. Basic stuff just breaks without any logical cause, and getting under the hood to figure out what went wrong might require tools like ILSpy and/or Reflector. And what you'll see won't be pretty; Sharepoint is one of those products where the vendor has just added layers upon layers of new code on top of old. Even in SP 2013, there's COM+ and ActiveX somewhere under the hood. The most common mistake seems to be insufficient data organization. If you have dozens of gigabytes of data or more, you better have them in multiple site collections. The worst example I've seen personally involved a 700+GB site collection with user management done solely with Sharepoint groups. The environment was slow as molasses, search was completely broken and you couldn't even assign ACLs to items anymore.
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May 9, 2014 16:26
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hirvox posted:The most common mistake seems to be insufficient data organization. If you have dozens of gigabytes of data or more, you better have them in multiple site collections. The worst example I've seen personally involved a 700+GB site collection with user management done solely with Sharepoint groups. The environment was slow as molasses, search was completely broken and you couldn't even assign ACLs to items anymore. Uh oh. We're supporting a client that sounds exactly like this... What are your rates?
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May 9, 2014 16:47
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DisMafugga posted:The subject line irks me beyond belief. However, I'll take a single "?" over the dreaded "?????????????". Hey hey hey, be polite and trigger warning that poo poo.
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May 9, 2014 17:11
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hirvox posted:There's also a megathread for it. I PM'd tomapot, and have bookmarked that thread. Thanks!
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May 9, 2014 17:25
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