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Laserface posted:A LOT of tickets came in. Someone in our office tried this and nobody fell for it because nobody ever loving reads anything at all around here.
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May 26, 2014 17:23
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I would absolutely believe that sign and also not use it because I would feel self conscious talking to the printer and thus never actually be "got." 
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May 27, 2014 00:14
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I was just informed that my dept is now responsible for updating all of our MS certificates, one-by-one using digicert, and it needs to be done yesterday. Thousands of hosts. There has got to be a better way than by RDPing to each one and using this here digicert utility, but I'll be damned if I know how.
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May 27, 2014 03:08
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wilfredmerriweathr posted:I was just informed that my dept is now responsible for updating all of our MS certificates, one-by-one using digicert, and it needs to be done yesterday. Thousands of hosts. There has got to be a better way than by RDPing to each one and using this here digicert utility, but I'll be damned if I know how. ...set fire to the building?
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May 27, 2014 03:48
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wilfredmerriweathr posted:I was just informed that my dept is now responsible for updating all of our MS certificates, one-by-one using digicert, and it needs to be done yesterday. Thousands of hosts. There has got to be a better way than by RDPing to each one and using this here digicert utility, but I'll be damned if I know how. Is there some reason you can't do it via group policy? http://technet.microsoft.com/en-us/library/cc731253(v=ws.10).aspx Maybe its because I dont understand exactly what you need to do, but assuming you need to set up or update chained certs?
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May 27, 2014 03:51
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just use a wildcard cert geez
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May 27, 2014 03:51
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nitrogen posted:Is there some reason you can't do it via group policy? I have to generate new SSL certs one by one by generating new CSRs then uploading them to this digicert website that then generates the new certificates which I then have to download to each server and import into this digicert utility. This is so far outside of my job description that I don't really know what is what but I'm sure there is a faster way, probably one which I cannot use/do not have privileges to use. Oh and these are wildcard certs but apparently I also have to specify each hostname individually so I guess they aren't really wildcards? poo poo I don't know. Currently I'm just doing the certs for IIs but I guess we have to do aix/oracle/apache stuff as well, we were told to start with IIs.
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May 27, 2014 04:07
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wilfredmerriweathr posted:I was just informed that my dept is now responsible for updating all of our MS certificates, one-by-one using digicert, and it needs to be done yesterday. Thousands of hosts. There has got to be a better way than by RDPing to each one and using this here digicert utility, but I'll be damned if I know how. I'm primarily a *nix guy, so take this with a grain of salt... http://support.microsoft.com/kb/313565 At takes a hostname as an argument. Use it to run the CSR remotely saving it to a network drive with the local hostname as a file name. Once all the csrs show up there, upload them. Use at to install the certs remotely as well. With a script taking host names as arguments and iterating over a list of hosts it should be pretty hands off. And quick.
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May 27, 2014 04:47
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Thanks! Gonna try this for sure. I'm also a unix guy which is why this is so aggravating working with thousands of windows hosts. So much useless clicking.
wilfredmerriweathr fucked around with this message at 04:53 on May 27, 2014 |
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May 27, 2014 04:50
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wilfredmerriweathr posted:Thanks! Gonna try this for sure. I'm also a unix guy which is why this is so aggravating working with thousands of windows hosts. So much useless clicking. GPOs and Powershell
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May 27, 2014 04:54
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wilfredmerriweathr posted:Thanks! Gonna try this for sure. I'm also a unix guy which is why this is so aggravating working with thousands of windows hosts. So much useless clicking. Why is this your responsibility if you're a *nix guy? Do they seriously have thousands of Windows machines and zero people who know how to manage Windows systems?
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May 27, 2014 06:10
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Che Delilas posted:Why is this your responsibility if you're a *nix guy? Do they seriously have thousands of Windows machines and zero people who know how to manage Windows systems? Pretty much. It's a shitshow over here with everyone trying to push their responsibilities back on my dept (basically half NOC, half UNIX system admin), but they pay really well and it's a five minute bike ride from home. Plus I just graduated from college so job = good. Ostensibly there is someone who should actually do this stuff instead of us but good luck getting them to accept the responsibility.
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May 27, 2014 06:21
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I like how I sent a tech a script to push to some machines, and she only copy/pasted the first line. so she expected "#!/bin/sh" to do all the magic CLEARLY THAT'S ALL YOU NEED. JUST IGNORE THE OTHER 50 LINES OF GOBBLEDYGOOK YOU DON'T UNDERSTAND. 
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May 27, 2014 16:29
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Over a 2 hour meeting today I learned and learned to hate the term "user stories."
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May 27, 2014 17:21
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Beerdeer posted:Over a 2 hour meeting today I learned and learned to hate the term "user stories." User stories? Oh you mean fiction.
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May 27, 2014 17:21
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Is that just a lame way of saying "case studies"?
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May 27, 2014 17:23
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Apparently it's government-speak for "ticket"
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May 27, 2014 17:24
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"User story" seems like the sort of thing that should always be accompanied by 
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May 27, 2014 17:44
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Beerdeer posted:Over a 2 hour meeting today I learned and learned to hate the term "user stories." Beerdeer posted:Apparently it's government-speak for "ticket" And here I thought you were talking about a scrum daily meeting that completely missed the 15 minute mark.
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May 27, 2014 17:46
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I thought it was like a use case in software development.
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May 27, 2014 17:48
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Helushune posted:And here I thought you were talking about a scrum daily meeting that completely missed the 15 minute mark. Our daily scrum ranges from a half hour to an hour. It's awful, and completely misses the point.
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May 27, 2014 17:52
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We tried to initiate a scrum system. It died during the first meeting where we talked about starting to do the Agile Software Development thing. The developers and support staff all sat around with the business guy who was SUPER ENTHUSED about scrum, and listened to his talk. Then everyone said, "Nope." and walked out.
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May 27, 2014 17:55
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Dragyn posted:Our daily scrum ranges from a half hour to an hour. It's awful, and completely misses the point. My previous employer used the scrum framework but then added their own methodology here and there to it because they were all easily distracted and loved to go on tangents. Our morning meetings would last up to four hours some days, of people just talking in circles or reiterating the same thing they just said 10 seconds ago but with slightly different wording this time.
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May 27, 2014 19:15
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"If Agile is the teachings of Jesus, Scrum is every abuse ever perpetrated in his name." Perhaps even more true today than it was in 2009.
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May 27, 2014 19:27
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stubblyhead posted:I thought it was like a use case in software development. That's what it's supposed to be. At it's heart, you take someone's need (usually a stakeholder) and say what they want to be able to do, and what the ultimate purpose is. "As a <stakeholder>, I want <something>, so that I can <something else>." As a support rep, I want better logging so that I can diagnose failures easily. As a user, I want a one-click "restore all" option so that I can quickly restore all my files. As a marketing rep, I want stronger branding in the client so that it's easier to sell And so on... In practice, user stories frequently crawl up their own asses and turn into these overblown, overcomplicated monstrosities. They shouldn't do that, but they often do. Part of scrum/agile is keeping things in small/manageable bits. Huge user stories go against that ethos, but happen all the time anyway.
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May 27, 2014 19:39
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blackswordca posted:So a ticket came in. It's your fault that there's no network connectivity Stop trying to entrap the vendor Poopy Palpy posted:"If any and all business or IT methodology is the teachings of Jesus, its practical implementation is every abuse ever perpetrated in his name." Fixed, because Six Sigma is as bad an offender and I don't think that Total Quality Management or any other buzzword-based business improvement or IT process improvement process has ever really done much other than a lot of MBA circlejerks and a lot of  of quality smart people.
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May 27, 2014 19:49
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The problem is not in its practical implementation, it's the fact that a particular implementation was put together by someone who doesn't understand the theory behind the methodology. It's extra sad with Agile because the point of the methodology is itself the name of the methodology. You're supposed to be agile, which means NOT sitting around in daily 4 hour ( ) meetings, among other things.
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May 27, 2014 22:13
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Is scrum Europe-speak for a regular department meeting or something?
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May 27, 2014 22:30
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The Muffinlord posted:Is scrum Europe-speak for a regular department meeting or something? No it's agile-speak.
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May 27, 2014 22:31
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The Muffinlord posted:Is scrum Europe-speak for a regular department meeting or something? https://www.scrum.org/Resources/What-is-Scrum
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May 27, 2014 22:31
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Santa is strapped posted:Ok then ConfusedUs, here is a recent ticket of mine: I've seen this on normal workstations. re-generating the sid / re-joining to domain solved it...
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May 28, 2014 12:57
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A friend of mine had a ticket come in. Bank has the main branch and several branches spread out across the state. There are 2 DCs at the main office and 4 others, 1 at each branch. They have a weird issue to where if they want to add someone to the domain, the user gets added to a random one of those DCs, not one at the local location. Problem he found? They have a public B-class net they have. Then they subneted... with C-class subnets overlappting that B-Class. They've had slow network for the past 12 years and it's been working. Apparently it's a fluke due to how they're connected to the T1s. It would send the request up to a switch that then goes up to the primary switch to the T1 - which send it back down to the switch which sees the subnet and ends up going to the correct location. Thank god I don't have to deal with that mess. He also has to deal with a customer that is very difficult to work with. His best example is the customer saying: "My cable modem cannot be bad! I pay for it to never go down!" Oh, MSPs.
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May 28, 2014 15:55
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Lightning Jim posted:A friend of mine had a ticket come in. The problem is that they use class-based networking. Ticket closed.
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May 28, 2014 16:00
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Lightning Jim posted:A friend of mine had a ticket come in. I would not trust a bank with multiple branches that didn't have an internal IT department.
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May 28, 2014 16:11
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Inspector_666 posted:I would not trust a bank with multiple branches that didn't have an internal IT department. I think they were just hired to figure it out since they do that, too, but they do also act as MSPs if they can. I'm glad I didn't end up needing and apply to them.
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May 28, 2014 16:14
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Emushka posted:I've seen this on normal workstations. re-generating the sid / re-joining to domain solved it... Or the cached roaming profile is corrupt and needs to be purged but knowing the error message wording is vital before coming to that conclusion. I've learned to never trust what network logon error people claim they're getting until I see it for myself or have them take a picture; they've never once reported the error correctly.
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May 28, 2014 16:55
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Cell phone picture of error message: Check Error message in plain English: Check Sent to personal email instead of helpdesk: Free space Just a couple more and I've got a bingo.
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May 28, 2014 17:12
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So a call came in: From the other company. They called my references, everything was perfect so they are going to send me an offer. They want me to be tier 1 for 6 months first, then promote me to tier 2 after that trial period. I should have an offer today, and when I do, its time to give notice.
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May 28, 2014 18:49
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blackswordca posted:So a call came in: The post following you giving notice will be the best post ITT since Dick quit.
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May 28, 2014 18:56
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blackswordca posted:So a call came in: I am always leery of future growth promises. They seem like a way to add value to a position without actually bringing any value. Do you want a teir 1 position? That is what I would be asking myself when looking at any offers. You are special however. Take any position they give you at any price.
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