|
evobatman posted:Was the paperwork for you moving to the primary contractor not in place BEFORE you were asked to submit your resignation? It was. The PM is the overall civilian manager of our detachment as well as the manager of all the primary contractor personnel. He was the one who offered me the transfer and worked out the deal to get me moved from the sub-contractor I was working for to the primary contractor's company. Basically he was just having a little bit of fun at the end of the day.
|
#
?
Jun 26, 2014 13:40
|
|
|
|
| # ? May 21, 2024 13:37 |
|
|
Oh dear. Today is my boss' last day. He still hasn't told the rest of the team, I found out for sure earlier this week by accident, although I suspected a couple weeks ago. I've been asking him every day if he's told them yet, and he says he will tell them, but I bet he doesn't and I have to do it myself tomorrow.
|
|
#
?
Jun 26, 2014 15:04
|
|
|
guppy posted:Oh dear. Today is my boss' last day. He still hasn't told the rest of the team, I predict a post-it note on his office door that says Peace out Chumps -Bossman
|
|
#
?
Jun 26, 2014 15:26
|
|
|
Daylen Drazzi posted:Our PM comes over to me yesterday and casually says "So, I heard you submitted your resignation. Got any plans after you leave?" and my heart stopped for a second 
|
|
#
?
Jun 26, 2014 15:34
|
|
|
m.hache posted:I predict a post-it note on his office door that says They aren't at this site so that would do nothing. Which, really, is in accordance with the existing body of work here.
|
|
#
?
Jun 26, 2014 15:35
|
|
|
guppy posted:They aren't at this site so that would do nothing. That's an even better way to quit. It'd be a week before someone hits his office door.
|
|
#
?
Jun 26, 2014 16:01
|
|
|
This was a bad day for three of the DirectTV tuners to spontaneously turn themselves off. And the balun for the newly promoted VP looks like a blind man wired it so it keeps losing power. I had to twist the cable into a knot to keep it powered. This video system is rapidly outpacing the printers as my most disliked technology.
|
|
#
?
Jun 26, 2014 17:26
|
|
|
Why doesn't he just stream the game via ESPN like everybody else?
|
|
#
?
Jun 26, 2014 17:41
|
|
|
As an end user of Assyst, I can confidently say I'd rather submit tickets in writing via internal post.
|
|
#
?
Jun 26, 2014 17:44
|
|
|
Inspector_666 posted:Why doesn't he just stream the game via ESPN like everybody else? Because he has a new TV on his wall that was a reward for being promoted.
|
|
#
?
Jun 26, 2014 17:51
|
|
|
Dick Trauma posted:Because he has a new TV on his wall that was a reward for being promoted. I don't understand this. Here's your raise, promotion and you get to watch TV all day now?
|
|
#
?
Jun 26, 2014 18:00
|
|
|
A question came in. What the hell do you do about "computer is slow" tickets? I check to make sure there's enough free space, clear out junk, run chkdsk, and that might fix it or might not. What do you guys do when you get these vague tickets?
|
|
#
?
Jun 26, 2014 18:38
|
|
|
skooma512 posted:A question came in. If people don't tell me what exactly is slow, that's pretty much it. Check to make sure it's not running something stupid like 2GB or RAM. "Hardware is up to spec and there are no obvious memory leak issues" and close ticket.
|
|
#
?
Jun 26, 2014 18:40
|
|
|
Blame corporate for not starting the Win7 upgrade project sooner. We're still on 32 bit XP. 
|
|
#
?
Jun 26, 2014 18:43
|
|
|
skooma512 posted:What the hell do you do about "computer is slow" tickets? I check to make sure there's enough free space, clear out junk, run chkdsk, and that might fix it or might not. What do you guys do when you get these vague tickets?
|
|
#
?
Jun 26, 2014 18:43
|
|
|
skooma512 posted:A question came in. Everything everyone else has already said, plus: "User is using an Optiplex 740, system is running as expected, closing ticket"
|
|
#
?
Jun 26, 2014 18:46
|
|
|
skooma512 posted:A question came in. We have live system resource monitors for each PC we support that can help identify the root cause. Alternatively, logging in and opening task manager to check if the CPU and/or RAM are maxed-out; if they are, figure out where it's all going and troubleshoot from there. If you can physically get in front of the computer, figuring out if the slowdown is coupled with a lot of hard drive noises can help (also some failing hard drives doing the click of death can create huge slowdown without crashing/errors sometimes). Also important to bear in mind is that how much computer power is acceptable changes over time if they use the internet, as web design changes and improves over time outside of your control (technology marches on) and a computer that was fast enough for the web of 2004-2006 is going to have an enormously hard time even with many "basic" websites today. I'm immediately suspicious of any computer with less than 4 gigs of RAM and I've even known some workaholic CEO's who maxed that much out with just basic Microsoft Office and Google Chrome (they had several instances of each program open with multiple files/websites for each, that poo poo adds up).
|
|
#
?
Jun 26, 2014 18:47
|
|
|
If they don't tell you what's being slow, a vague complaint gets a vague response. Check system specs, check msconfig, check scheduled tasks, make sure they don't have a billion browser toolbars, run MBAM from safe mode if you want to be thorough. Speaking of MBAM, I'm still mad that their new UI makes it look exactly like the kind of adware crap I rely on it to remove.
|
|
#
?
Jun 26, 2014 18:49
|
|
|
Entropic posted:Speaking of MBAM, I'm still mad that their new UI makes it look exactly like the kind of adware crap I rely on it to remove. I legit thought I'd downloaded a bad thing by accident somehow the first time that happened, who the hell over there thought that was a good idea?
|
|
#
?
Jun 26, 2014 18:50
|
|
|
univbee posted:I legit thought I'd downloaded a bad thing by accident somehow the first time that happened, who the hell over there thought that was a good idea? Same. It's uncanny how perfectly they captured the look and feel of PCSpeedUpRegistryCleanerPro2015
|
|
#
?
Jun 26, 2014 18:55
|
|
|
Entropic posted:Same. It's uncanny how perfectly they captured the look and feel of PCSpeedUpRegistryCleanerPro2015 Yeah it's pretty bad when you look less legit than SuperAntiSpyware (which I keep hearing is pretty good? I still use MBAM though).
|
|
#
?
Jun 26, 2014 18:58
|
|
|
It's their new tactic of sneaking it onto Grandmas' computer. Make it look like the spyware she loves to download. "Learn the secret that IT pros will hate you for!"
|
|
#
?
Jun 26, 2014 19:08
|
|
|
skooma512 posted:A question came in. The first thing you should do is always ask for more info. What are you trying to do? Is it slow to start up as well? How long does it take to open internet explorer? What about files from a network drive? poo poo like that. Resmon.exe (In windows by default but not advertised that much) is great as it'll break down resource usage in great detail; more-so than task manager. It might be slow simply because it's a poo poo PC. If it's got a low (2GB) amount of RAM, or a 5400/7200RPM disk that might be the bottleneck. Try to remember that when someone calls in with  THE COMPUTER IS SLOW that doesn't mean it's suddenly happened out of nowhere. They could just be wise to the ways of the helpdesk you're at and know that screaming about something will warrant a closer look. Whereas in fact, the laptop is 3 or 4 years old and they've put up with it until now.
|
|
#
?
Jun 26, 2014 19:14
|
|
|
A meeting invite came in! Reps from our parent companies are coming to the office to meet with the departments heads. I wonder what they want. quote:They have requested to meet with the additional department heads to collectively discuss and to get your opinion on how we can help cut costs across the board. ...oh
|
|
#
?
Jun 26, 2014 19:56
|
|
|
Japanese Dating Sim posted:Yeah it's pretty bad when you look less legit than SuperAntiSpyware (which I keep hearing is pretty good? I still use MBAM though). I use mbam first to get rid of the nasty stuff and if it finds anything I do super anti spyware to clean up the little bits of junk that's left behind. They're complementary, not competitive. As for the computer slow tickets, I follow up with a call and say I'll remote in while they demonstrate what is slow. From there I can understand what program is slow, clean out plugins, check logs, troubleshoot the real problem.
|
|
#
?
Jun 26, 2014 19:59
|
|
|
pr0digal posted:A meeting invite came in! Reps from our parent companies are coming to the office to meet with the departments heads. That's pretty progressive. I mean, they're actually talking to some of the people at the acquired company instead of putting a machete in each hand and windmilling.
|
|
#
?
Jun 26, 2014 20:14
|
|
|
Che Delilas posted:That's pretty progressive. I mean, they're actually talking to some of the people at the acquired company instead of putting a machete in each hand and windmilling. Past experience has shown that the machete windmilling is going to happen regardless But we'll pretend to listen!
|
|
#
?
Jun 26, 2014 20:18
|
|
|
pr0digal posted:Past experience has shown that the machete windmilling is going to happen regardless Such a bad time to be alive when the layoffs start and people who are still around jump ship.
|
|
#
?
Jun 26, 2014 20:21
|
|
|
DrAlexanderTobacco posted:The first thing you should do is always ask for more info. What are you trying to do? Is it slow to start up as well? How long does it take to open internet explorer? What about files from a network drive? poo poo like that. I get similar issues in my queue, but with servers it's even funner. We don't do performing tuning, but hey we'd at least check hardware issues as well as possibly obvious software issues. Although the guy who wants to do performance trading on a server with 1 SATA drive, with no RAID card so no cache...of course your system is slower than you want.
|
|
#
?
Jun 26, 2014 21:09
|
|
|
I got my first slow computer ticket today, user has 34k unread emails in their inbox.
|
|
#
?
Jun 26, 2014 21:31
|
|
|
Godsped posted:I got my first slow computer ticket today, user has 34k unread emails in their inbox. Well if they're not read they're obviously not important. Delete all.  Don't actually do this
|
|
#
?
Jun 26, 2014 21:39
|
|
|
Godsped posted:I got my first slow computer ticket today, user has 34k unread emails in their inbox. I kind of admire this person.
|
|
#
?
Jun 26, 2014 21:47
|
|
|
Japanese Dating Sim posted:I kind of admire this person. If they can't fit the content into the little toaster popup it's not worth reading.
|
|
#
?
Jun 26, 2014 21:48
|
|
|
About a week ago we received a ticket that a sound coming from our veeam backup server/nas. It looked as though our raid set had lost two drives at the same time oh well they were about 3 years old. So we proceeded to purchase 16 new 4tb drives and a new raid card. Later on while working in that building a user comes back and starts asking what would happen if someone just happened to pull a drive out or two out of the server... We performed full scans of both drives that "failed" no bad sectors. So we got to rebuild our veeam datastore from scratch, attempt to restore non critical data from tapes and spend over 5k on hardware... because a user decided it would be a great idea to see what would happen if she pulled a hard drive or two out of the server. tehfeer fucked around with this message at 22:12 on Jun 26, 2014 |
|
#
?
Jun 26, 2014 21:58
|
|
|
Entropic posted:If they don't tell you what's being slow, a vague complaint gets a vague response. Oh man, seconding the MBAM deal - I still refuse to upgrade from 1.75, that new interface is hot garbage. It still lets me update the definitions but I always cancel out the "upgrade to the latest version" prompt.
|
|
#
?
Jun 26, 2014 22:06
|
|
|
univbee posted:Well if they're not read they're obviously not important. Delete all. She joked about doing that but instead she's going to sort through all of them. At least I taught her how to empty the recycling bin and deleted folder
|
|
#
?
Jun 26, 2014 22:28
|
|
|
tehfeer posted:About a week ago we received a ticket that a sound coming from our veeam backup server/nas. It looked as though our raid set had lost two drives at the same time oh well they were about 3 years old. So we proceeded to purchase 16 new 4tb drives and a new raid card. Later on while working in that building a user comes back and starts asking what would happen if someone just happened to pull a drive out or two out of the server... We performed full scans of both drives that "failed" no bad sectors. So we got to rebuild our veeam datastore from scratch, attempt to restore non critical data from tapes and spend over 5k on hardware... because a user decided it would be a great idea to see what would happen if she pulled a hard drive or two out of the server. And that's why access control is important
|
|
#
?
Jun 26, 2014 22:53
|
|
|
Godsped posted:She joked about doing that but instead she's going to sort through all of them. I can't wait to hear about her exasperation after a few thousand.
|
|
#
?
Jun 26, 2014 22:58
|
|
|
tehloki posted:And that's why access control is important It was a secure room however 3 users had access to it to store some of their sensitive documents. Before we went virtual they had many of their departmental servers in that room. They dealt with the day to day operation and management of those servers. What it comes down to is it was not just a random new employee who walked up and pulled the hard drives out. tehfeer fucked around with this message at 23:09 on Jun 26, 2014 |
|
#
?
Jun 26, 2014 22:59
|
|
|
|
| # ? May 21, 2024 13:37 |
|
|
DrAlexanderTobacco posted:The first thing you should do is always ask for more info. What are you trying to do? Is it slow to start up as well? How long does it take to open internet explorer? What about files from a network drive? poo poo like that. Yeah Resource Monitor is really the way to go for figuring out why things are slow. On anything without an SSD, chances are pretty high that it's going to be disk related and resmon will give you a breakdown of which process have the highest disk activity. But always get more specifics from the user first, otherwise you'll spend ages troubleshooting just to find out that they were trying to watch youtube on a 2 meg shared connection.
|
|
#
?
Jun 26, 2014 23:09
|
|
