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Jliznel posted:Yea until the end of the month is open enrollment Btw what samsung do you have? Cause the ports on the note2 note 3 s4 s5 are able to be swapped and replaced. So you might be able to (unless he repaired it after he attached the tep) go to a different store now that its been a couple days and have it repaired at no cost cause you have the insurance and the 75 dollar fee is only because you didnt have insurance. I have an S4. The problem was really weird, where the phone would occasionally refuse tocharge faster than it drained on lid of different adapter/cable combos. When it would get in this state, I'd leave it plugged in on a 850 mA adapter and two hours later it would have discharged 10-15%. At one point it discharged all the way, and even plugging it in with it off from a battery pull wouldn't charge anymore. A factory reset fixed it for the time being and it's only done it once more in the 3 weeks since then, so I just dropped the TEP again. If it's a known and acknowledged issue with the port, they ought to repair it free of charge, unless they're saying I'd still need to go to Samsung for that. In that case I'll try and add TEP back on.
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Jun 19, 2014 18:36
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I had the shortest, easiest chat ever to get an Airave sent out earlier today. Given how much I've seen people in here complain (and how bad Sprint CS usually is) about the process recently, it caught me off-guard.
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Jun 19, 2014 21:16
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SpelledBackwards posted:I have an S4. The problem was really weird, where the phone would occasionally refuse tocharge faster than it drained on lid of different adapter/cable combos. When it would get in this state, I'd leave it plugged in on a 850 mA adapter and two hours later it would have discharged 10-15%. At one point it discharged all the way, and even plugging it in with it off from a battery pull wouldn't charge anymore. yeah sprint would charge without the tep (75 dollar fee) with tep its free. make sure the charger you are using is a 2 amp output charger if its less then that it will cause that exact issue. If it is a 2 amp output charger and the factory reset didnt fix it i would either a. try a different charger and see if it continues or b have them swap out the port.
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Jun 20, 2014 00:53
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Question for the thread: almost all of the towers in my home area have been upgraded to 4G , and I commute from Central NJ into NYC (Spark market) for work. I mainly use my phone in the car for streaming radio stations, but my iPhone 5 sucks outside of NYC for that here in NJ. I'd like to upgrade to a Spark device to try and not use my AT&T hotspot as much since I blow thru my 5 gigs every month - as well as not drop as many calls here at home. I'm leaning towards buying a Nexus 5 unless anyone has a better suggestion - my main desires in a phone are great RF performance and decent enough audio since the phone is my main music player. Also leaning towards the N5 since I can just pop a AT&T sim in the device if my service doesn't get any better.
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Jun 20, 2014 02:58
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bigtom posted:Question for the thread: almost all of the towers in my home area have been upgraded to 4G , and I commute from Central NJ into NYC (Spark market) for work. I mainly use my phone in the car for streaming radio stations, but my iPhone 5 sucks outside of NYC for that here in NJ. I'd like to upgrade to a Spark device to try and not use my AT&T hotspot as much since I blow thru my 5 gigs every month - as well as not drop as many calls here at home. if your leaning toward the nexus 5 also look at the g2 and the g3 is coming out in the next month or so. All are similar and made by lg g2 has a stronger processor. But in all honesty I dont think you will go wrong with any of them.( I work in a central jersey sprint store  )
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Jun 20, 2014 03:52
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Jliznel posted:yeah sprint would charge without the tep (75 dollar fee) with tep its free. make sure the charger you are using is a 2 amp output charger if its less then that it will cause that exact issue. If it is a 2 amp output charger and the factory reset didnt fix it i would either a. try a different charger and see if it continues or b have them swap out the port. I appreciate the advice. It doesn't happen most of the time, just on occasion with my charges that are 0.8-1.2 A. Since PCs only give up to 0.5 A, it's weird that they almost always work fine too. Either way, I noticed it's never a problem with the 2 A Samsung charger that came with the phone AND of course they charge much faster, so I ordered a few more of them 2 weeks back and am waiting for them to arrive.
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Jun 20, 2014 12:33
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SpelledBackwards posted:I appreciate the advice. It doesn't happen most of the time, just on occasion with my charges that are 0.8-1.2 A. Since PCs only give up to 0.5 A, it's weird that they almost always work fine too. Either way, I noticed it's never a problem with the 2 A Samsung charger that came with the phone AND of course they charge much faster, so I ordered a few more of them 2 weeks back and am waiting for them to arrive. yeah the 2A chargers you shouldnt see that issue again :-)
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Jun 20, 2014 16:24
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Jliznel posted:if your leaning toward the nexus 5 also look at the g2 and the g3 is coming out in the next month or so. All are similar and made by lg g2 has a stronger processor. But in all honesty I dont think you will go wrong with any of them.( I work in a central jersey sprint store Thanks for the help! What store do you work at? I need to get a SIM and I'd like to activate the phone in store if possible when I get it.
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Jun 20, 2014 17:31
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bigtom posted:Thanks for the help! What store do you work at? I need to get a SIM and I'd like to activate the phone in store if possible when I get it. Bricktown the one across the street from best buy
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Jun 21, 2014 03:09
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I became eligible for upgrade on my SERO plan today - I want to get a Galaxy S5, does Sprint.com/telesales have summer sales ever?
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Jul 1, 2014 22:39
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Medullah posted:I became eligible for upgrade on my SERO plan today - I want to get a Galaxy S5, does Sprint.com/telesales have summer sales ever? Ditto, wondering this too.
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Jul 1, 2014 23:46
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2 weeks after updating my Note 2, it's become a laggy pile of crap 75% of the time... thanks Sprint/Samsung!
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Jul 2, 2014 00:20
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Krime posted:2 weeks after updating my Note 2, it's become a laggy pile of crap 75% of the time... thanks Sprint/Samsung! make sure sprint connection optimizer is turned off, that will save battery and speed up your device. You may want to also perform a Full reset on the device because some of your apps may still be optimized to the software before the update causing the lag. So by resetting and re-downloading you ensure you have the correct versions now so they Don't effect the performance of your device.
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Jul 2, 2014 04:16
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Medullah posted:I became eligible for upgrade on my SERO plan today - I want to get a Galaxy S5, does Sprint.com/telesales have summer sales ever? Wilford Cutlery posted:Ditto, wondering this too. Sometimes they do. Its more something you have to keep watch for on the website. Online tends to be the area the sales actually happen.
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Jul 2, 2014 04:19
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Jliznel posted:make sure sprint connection optimizer is turned off, that will save battery and speed up your device. You may want to also perform a Full reset on the device because some of your apps may still be optimized to the software before the update causing the lag. So by resetting and re-downloading you ensure you have the correct versions now so they Don't effect the performance of your device. I want to stab whoever made that connection optimizer in the eye with a rusty spork. When I forgot to disable it, I would drive down the interstate and every single network that was either unprotected or had a saved SSID (restaurant wifi) it'd ask if I wanted to connect. Which was very useful for the 3 seconds I was in range of the wifi connection.
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Jul 2, 2014 04:27
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uapyro posted:I want to stab whoever made that connection optimizer in the eye with a rusty spork. Yeah its a gigantic waste of battery I don't understand why they forced it out.
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Jul 3, 2014 05:49
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Jliznel posted:Yeah its a gigantic waste of battery I don't understand why they forced it out.
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Jul 3, 2014 14:53
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Allaniis posted:Sprint's network sucks in a lot of places? The application has no effect on your network performance. It plays with your wifi and bluetooth turning it on and off, trying to assume you want to use those connections. For no other reason then just because you came in contact with that particular network/connection. Has no effect on being able to make calls or not. (unless it kills your battery then it did effect your ability to make calls)
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Jul 3, 2014 15:44
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Jliznel posted:make sure sprint connection optimizer is turned off, that will save battery and speed up your device. You may want to also perform a Full reset on the device because some of your apps may still be optimized to the software before the update causing the lag. So by resetting and re-downloading you ensure you have the correct versions now so they Don't effect the performance of your device. Thanks... getting rid of the Connection optimizer first... see if that does the trick.
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Jul 4, 2014 06:21
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Jliznel posted:The application has no effect on your network performance. It plays with your wifi and bluetooth turning it on and off, trying to assume you want to use those connections. For no other reason then just because you came in contact with that particular network/connection. Has no effect on being able to make calls or not. (unless it kills your battery then it did effect your ability to make calls)
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Jul 4, 2014 07:57
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td4guy posted:The idea is to offload data-hungry phones from 3G/LTE to WiFi at any time possible, to alleviate congestion on the Sprint network. Yea I know that, But being on the front line in the store and being a repair tech for sprint, I've only seen it cause more issues with service and battery life. On some device its that program will go as far as to even turn your 4g on and off by itself Some lg and Cheaper samsung device when switching from 3g to 4g/lte it disconnects from the network as a whole before it switches. So if your on a call you will drop that call, If your not in a area where 4g is available now you have an antenna searching for service its never going to find, as if you are roaming which will drain your battery in about 3 to 4 hours. You are right though, it is there to help and to alleviate network congestion and its a great idea. In a perfect world where everywhere has 4g and free unlocked wifi that thing would be a god send.
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Jul 5, 2014 05:28
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I'm shopping for phone plans and I'm curious about Sprint. I live in NYC (Queens) and I'm wondering if it's possible to get a non-unlimited plan for smart phones. I rarely make calls, so something that has limited minutes would be great if it meant a smaller bill. I don't use data too often (most places I go have wifi), but I do send/receive a lot of emails. I did some kind of test to see how much data I should get, and it suggested 2GB (I would go with 3GB just in case).
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Jul 5, 2014 16:28
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Dirty Job posted:I'm shopping for phone plans and I'm curious about Sprint. I live in NYC (Queens) and I'm wondering if it's possible to get a non-unlimited plan for smart phones. I rarely make calls, so something that has limited minutes would be great if it meant a smaller bill. I don't use data too often (most places I go have wifi), but I do send/receive a lot of emails. I did some kind of test to see how much data I should get, and it suggested 2GB (I would go with 3GB just in case). If you can get on a framily plan (group plan where everyone can have separate bills), the base rate for each line starts at $55, and goes down by $5 for each person on the plan, down to $25 if you get 7-10 people together. The base rate includes 1GB of data, or you can change it to 3GB for an additional $10, or unlimited for $20.
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Jul 6, 2014 00:09
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I just bought a Sprint Galaxy Note 3 off Swappa... Problem is when I tried to activate it, it won't activate and says there's no SIM card. Sure enough, I pop open the battery compartment and the SIM card is missing. I have never used a phone with a SIM card before, I didn't even think CDMA phones used them. I contacted the seller but haven't heard back yet. What am I supposed to do? Do I need to get a new SIM card from sprint?
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Jul 9, 2014 22:59
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Cmdr. Shepard posted:Do I need to get a new SIM card from sprint?
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Jul 9, 2014 23:05
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nimper posted:Yes. I'm switching from a G Flex to the Note 3. I discovered you can use your old SIM card so I tried to do that but the website now won't let me transfer the SIM card. Also I'm on SWAC and they don't make it easy to find a way to contact Sprint, so I guess I'll just shoot them an email and see what they want me to do. What a pain in the rear end.
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Jul 9, 2014 23:09
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Cmdr. Shepard posted:I just bought a Sprint Galaxy Note 3 off Swappa... Problem is when I tried to activate it, it won't activate and says there's no SIM card. Sure enough, I pop open the battery compartment and the SIM card is missing. you can go to any sprint corporate repair center and they will give you a sim for free or use yoru old one the hard part is the swac account you should be able to call employee care and have them attach it so you wouldnt need to email them
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Jul 10, 2014 02:33
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Is there any way to know how long a particular model of warranty replacement phone tends to be on backorder? A portion of the touchscreen on my G2 has stopped working, and I was told a replacement was on backorder (or I could get a Galaxy Mega!!!!!!!).
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Jul 10, 2014 20:19
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They're probably on backorder because they all screw up like that and everyone's replacing theirs. I have a buddy on VZW who went through four or five G2s that all had screen problems before he finally gave up and exchanged for a Samsung instead. Maybe get an SGS4?
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Jul 11, 2014 00:55
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Jliznel posted:make sure sprint connection optimizer is turned off, that will save battery and speed up your device. You may want to also perform a Full reset on the device because some of your apps may still be optimized to the software before the update causing the lag. So by resetting and re-downloading you ensure you have the correct versions now so they Don't effect the performance of your device. Just wanted to say thanks again for the factory reset advice. My phone actually works as intended. I should have done it after my first update instead of fighting home button presses that did nothing and terrible lag.  
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Jul 11, 2014 02:05
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Grumpwagon posted:Is there any way to know how long a particular model of warranty replacement phone tends to be on backorder? A portion of the touchscreen on my G2 has stopped working, and I was told a replacement was on backorder (or I could get a Galaxy Mega!!!!!!!). back orders generally last about 5 days sometimes longer. Its all depending on shipments from the manufacturer on how quick back orders end. But MOST orders are cleared out within 5-7 business days
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Jul 11, 2014 02:29
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Krime posted:Just wanted to say thanks again for the factory reset advice. Anytime man, you'll find that a hard reset will fix 70% of issues you'll have with your phone
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Jul 11, 2014 02:30
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Grumpwagon posted:Is there any way to know how long a particular model of warranty replacement phone tends to be on backorder? A portion of the touchscreen on my G2 has stopped working, and I was told a replacement was on backorder (or I could get a Galaxy Mega!!!!!!!). If they're on back order they can give you a brand new one and not take a exchange list hit. I'd ask them to do that. They can still order you a refurb when it's on back order but like he said, usually 5-10 day wait.
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Jul 11, 2014 06:39
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Anyone know the going rate for SERO plans anymore? Fiance moved to Verizon, so we're gonna offload this SERO plan we'll never use again.
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Jul 11, 2014 07:14
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Biodome posted:If they're on back order they can give you a brand new one and not take a exchange list hit. I'd ask them to do that. They can still order you a refurb when it's on back order but like he said, usually 5-10 day wait. Not sure if this matters, but it's not a corporate store (all our area repair centers are non-corporate stores). Should I try there or go to a corporate (but non-repair center) store?
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Jul 11, 2014 13:03
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EbolaIvory posted:Anyone know the going rate for SERO plans anymore? Fiance moved to Verizon, so we're gonna offload this SERO plan we'll never use again. I think I read in the thread earlier that they made it near impossible to transfer SERO nowadays? I haven't seen them for sale in quite a while.
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Jul 11, 2014 13:07
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EbolaIvory posted:Anyone know the going rate for SERO plans anymore? Fiance moved to Verizon, so we're gonna offload this SERO plan we'll never use again. Yeah, not sure if you can transfer that lab or not. Only way to know would be to try. Personally, probably not worth the effort.
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Jul 11, 2014 14:05
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Grumpwagon posted:Not sure if this matters, but it's not a corporate store (all our area repair centers are non-corporate stores). Should I try there or go to a corporate (but non-repair center) store? Oh, yeah. I don't know about 3rd parties. The corporate store will refer you to a corporate service and repair store probably. Maybe customer care can cross ship you one.
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Jul 11, 2014 14:20
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Biodome posted:If they're on back order they can give you a brand new one and not take a exchange list hit. I'd ask them to do that. They can still order you a refurb when it's on back order but like he said, usually 5-10 day wait. at a service and repair store they CANNOT by any means give you a new one for a repair, If you ask they will say no. They have a different inventory then the new, and the 2 cannot be mixed for any reason. If they are giving you a new device it will be via the same channels the order went through.
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Jul 11, 2014 14:35
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EbolaIvory posted:Anyone know the going rate for SERO plans anymore? Fiance moved to Verizon, so we're gonna offload this SERO plan we'll never use again. they dont give out sero plans anymore they use wireless advantage plans or SWAC
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Jul 11, 2014 14:36
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