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FreshFeesh posted:... to restore a mailbox from a user who retired two years before we began managing this company's network. Two or three server migrations ago. Crisis averted (ish). Blame was placed squarely on the previous IT firm who to no one's surprise didn't have any sort of data retention policy and apparently had a habit of deleting "old stuff" sporadically. Monday I'm meeting with the client to hammer home a policy for email retention and to make sure they've been doing backups (  says the same tape has been in the drive for three months).
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Jul 22, 2014 22:47
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TWBalls posted:At the 2 hospitals I've worked at, this is Medical Records job. Also, they use these huge Fujitsu scanners that are able to scan pages ridiculously fast. I don't think they worry about OCR as I'm pretty sure everything is scanned as a TIFF. We've got the next one up (fi-6800) just sitting in our stock room collecting dust. HR wanted it to go all ER with their documents, and were pushing hard to get it ready as quick as possible, but just clammed up at the last minute and now the project is in indefinite hiatus. Sixteen grand worth of scanner just sitting around, doing nothing. These things need regular maintenance too.
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Jul 23, 2014 01:32
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hihifellow posted:We've got the next one up (fi-6800) just sitting in our stock room collecting dust. HR wanted it to go all ER with their documents, and were pushing hard to get it ready as quick as possible, but just clammed up at the last minute and now the project is in indefinite hiatus. Sixteen grand worth of scanner just sitting around, doing nothing. These things need regular maintenance too. Fujitsu fi scanners are legit. They really don't require much maintenance past changing out rollers and cleaning the glass. I've seen one go 5 million pages and was only retired because they wanted to buy a new scanner instead of paying a tech to tune it up. You can call up Fujitsu support and get a real tech person after one menu option and maybe a couple minutes of waiting.
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Jul 23, 2014 03:18
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We've sold a bunch of fi-series scanners over the years and yeah they really are loving bulletproof. The only ones I've had to replace were due to some bizarre Windows 7/EMR compatibility issue.
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Jul 23, 2014 03:41
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Yeah, those scanners are tanks. The software we use at our site to integrate it with our data can best be described as 'flaky', but we've never had a problem with the actual units.
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Jul 23, 2014 03:43
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eithedog posted:Something desperately tried to get out I literally thought it was a modern "aerodynamic" design even after trying to find the problem for 2 minutes. Only now i realized what was actually going on in that picture.
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Jul 23, 2014 09:18
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Sirotan posted:Look at this guy, thinking we could afford something like this. How expensive do you think this sort of thing is? If you find a competitive company to do it, costs are often in the 5c/pg or less area. There's probably no money in it for your company, but there might be SOME way for you to make a buck off the deal once you have them in a digital format.
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Jul 23, 2014 15:03
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AlternateAccount posted:How expensive do you think this sort of thing is? If you find a competitive company to do it, costs are often in the 5c/pg or less area. There's probably no money in it for your company, but there might be SOME way for you to make a buck off the deal once you have them in a digital format. Beyond the costs of converting it I would imagine the infrastructure requirements to host it and back it up would be crazy high as well.
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Jul 23, 2014 15:08
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go3 posted:We've sold a bunch of fi-series scanners over the years and yeah they really are loving bulletproof. The only ones I've had to replace were due to some bizarre Windows 7/EMR compatibility issue. The scanner hardware is cool but hearing the word Kofax p much gives me PTSD now.
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Jul 23, 2014 15:36
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SIP trunk went down last night and now this morning the ISP is saying that their circuit is fine and yet we're still down. There's gonna be a lot of finger pointing on this one.
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Jul 23, 2014 15:46
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pr0digal posted:SIP trunk went down last night and now this morning the ISP is saying that their circuit is fine and yet we're still down. Is this Sip to you, or Sip to an Adtrans or Audiocodes device on prem that converts the SIP to PRI and sends it to you? I have had a lot of issues where the major providers have forgotten a lot about non-SIP protocols.
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Jul 23, 2014 15:51
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SubjectVerbObject posted:Is this Sip to you, or Sip to an Adtrans or Audiocodes device on prem that converts the SIP to PRI and sends it to you? I have had a lot of issues where the major providers have forgotten a lot about non-SIP protocols. Adtran on site and then into our IP Office implementation. ISP is claiming they don't manage the VoIP service so I'm sitting on hold waiting to tell them that they have a box on site. Though granted the IP Office Monitor is reporting that the last reported error on the trunk was last night but the system is still down and No Free Channels error. So the trunk did go down but now it looks like IPO is being a bitch.
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Jul 23, 2014 15:57
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peak debt posted:The scanner hardware is cool but hearing the word Kofax p much gives me PTSD now. I've been working on the CEO's "automated accounts payable" project since loving January. gently caress Kofax.
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Jul 23, 2014 16:28
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m.hache posted:Beyond the costs of converting it I would imagine the infrastructure requirements to host it and back it up would be crazy high as well. True, we used to underbid jobs for scanning and processing in order to sign 10 year storage/backup contracts that were substantially more lucrative.
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Jul 23, 2014 17:47
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A third party is going to be renting edit space from us as I just found out. Got a phone call from the COO's assistant asking about rental of laptops and phones as well. They're buying a "support plan" from the IT and Post departments. This is gonna be fun.
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Jul 23, 2014 18:01
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pr0digal posted:A third party is going to be renting edit space from us as I just found out. Got a phone call from the COO's assistant asking about rental of laptops and phones as well. Deep Freeze the drives.
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Jul 23, 2014 18:04
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sfwarlock posted:Meanwhile, regarding biometrics: a former client of mine went fingerprint scanner, while also keeping the policy that passwords must be rotated at least once a month and may not be reused for at least a year. Now it's been ten months. Guess who called me this morning...
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Jul 23, 2014 18:07
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sfwarlock posted:Now it's been ten months. Guess who called me this morning... Time to take off that shoe! You got 10 toes, right?
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Jul 23, 2014 18:08
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sfwarlock posted:Now it's been ten months. Guess who called me this morning... I don't remember reading this when you originally posted it. Seriously, how hard is it to understand that after 10 months you're hosed? You LITERALLY can count on your hands to figure out the inherent problem.
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Jul 23, 2014 18:12
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AlternateAccount posted:How expensive do you think this sort of thing is? If you find a competitive company to do it, costs are often in the 5c/pg or less area. There's probably no money in it for your company, but there might be SOME way for you to make a buck off the deal once you have them in a digital format. Assuming 2500 pages of paper in a banker box, and probably 500 boxes of records scattered across the state at our dozen+ physical locations, that's still $62,500 at 5c/page PLUS the cost to physically transport all those files to the site to be scanned, then transported back, and the cost to pay a dedicated staff person to coordinate it all. All to do something that has $0 in value to us, a non-profit with basically no money. I honestly don't know how we'd make money off scanning a bunch of medical records either, all I can see is the liability we'd be opening ourselves up to by doing it.
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Jul 23, 2014 18:17
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mysteryberto posted:Fujitsu fi scanners are legit. They really don't require much maintenance past changing out rollers and cleaning the glass. I've seen one go 5 million pages and was only retired because they wanted to buy a new scanner instead of paying a tech to tune it up. Yup. We still have a bunch of Fi-4120's circa 2001 that are in daily use (surprising considering how poorly they're maintained). They've slowly been dropping off, usually due to the internal rollers breaking down and turning into the consistency of a melted jellybean. We're also trying to phase them out since they're not supported in Windows 7. I've gotten them to work on 32bit edition of Win7 using the Vista driver, but we've been pushing out Win7 64bit for the most part as many of our newer systems come with 8GB RAM. We don't even touch the bigger ones as Medical Records has a support contract for those.
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Jul 23, 2014 18:17
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m.hache posted:Deep Freeze the drives. The Mac version isn't that expensive. Maybe I can get the COO to approve a few copies
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Jul 23, 2014 18:20
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pr0digal posted:The Mac version isn't that expensive. Maybe I can get the COO to approve a few copies I was joking but poo poo that would make your life so much easier... As long as they use the network share.
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Jul 23, 2014 18:22
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m.hache posted:I was joking but poo poo that would make your life so much easier... Which they won't and then all their data will be gone Because people can't follow simple instructions
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Jul 23, 2014 18:47
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pr0digal posted:Which they won't and then all their data will be gone Well, time to charge them on a per-call basis.
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Jul 23, 2014 18:55
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m.hache posted:I don't remember reading this when you originally posted it. What about old Joe that lost two fingers to a pickle slicer accident back in '72?
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Jul 23, 2014 19:03
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Trastion posted:What about old Joe that lost two fingers to a pickle slicer accident back in '72? If the pickle slicer had biometrics this never would have happened.
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Jul 23, 2014 19:11
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Sirotan posted:Assuming 2500 pages of paper in a banker box, and probably 500 boxes of records scattered across the state at our dozen+ physical locations, that's still $62,500 at 5c/page PLUS the cost to physically transport all those files to the site to be scanned, then transported back, and the cost to pay a dedicated staff person to coordinate it all. All to do something that has $0 in value to us, a non-profit with basically no money. I honestly don't know how we'd make money off scanning a bunch of medical records either, all I can see is the liability we'd be opening ourselves up to by doing it. My mum, when she was still alive, went into hospital to have a shunt put in after a series of brain operations. The medical notes arrived a full day after she arrived. Thankfully there were some electronic stuff on record, but the fact that in TYOOL 2014 there were over 100 pages of records, waiting in a box somewhere, to be shipped by TNT I think it were, between some central repository and the hospital in question, feels rather weird.
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Jul 23, 2014 19:30
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But just think how much more secure those physical papers are! Someone would actually have to FIND them and then look at them!
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Jul 23, 2014 20:54
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We had a huge issue with Clarity today; most of reporting was not working in production, but dev and test were fine. The system has been down for 5 hours with multiple calls to the vendor, multiple levels of support involved including our subject matter experts in the application and reporting, the whole works. Systems Engineering (my area) finally gets involved. I fix the problem in 4 seconds when a comparison between the file structure of Dev, Test, and Prod (they're all kept identical) shows that an important folder was accidentally moved. Our poo poo implementation allows for this since the entire share on these servers is ACLed wide open for "Everyone" in the security rights. I'm now expected to show up tomorrow to the Root Cause Analysis meeting and make the fix sound as "technical as possible" in order to save other related parties the embarrassment of how easy this was to remediate. So far I've come up with this being a Layer 6/Layer 7 conflict due to a failed half-replication within the critical application directory.
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Jul 23, 2014 21:41
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Wrath of the Bitch King posted:We had a huge issue with Clarity today; most of reporting was not working in production, but dev and test were fine. The system has been down for 5 hours with multiple calls to the vendor, multiple levels of support involved including our subject matter experts in the application and reporting, the whole works. Systems Engineering (my area) finally gets involved.
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Jul 23, 2014 21:47
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Wrath of the Bitch King posted:We had a huge issue with Clarity today; most of reporting was not working in production, but dev and test were fine. The system has been down for 5 hours with multiple calls to the vendor, multiple levels of support involved including our subject matter experts in the application and reporting, the whole works. Systems Engineering (my area) finally gets involved. "You see, the problem lies in the hierarchical structure inherently set down by HR. IE, the other departments are loving retarded"
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Jul 23, 2014 21:49
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nexxai posted:"Y'all done hosed up." *drops mic* Seriously, make them feel stupid. Explain how this could be avoided in the future by locking down the share ACLs and implementing a sane QA process for going from Test to Prod. Hint: everyone who isn't in Systems Engineering gets absolutely no access to production.
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Jul 23, 2014 21:50
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If you are going to do that try to do it in a way that doesn't make you look like an asshat though!
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Jul 23, 2014 21:52
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I'd be real tempted to ignore the fix and instead focus on the root cause. You know. Since the meeting is titled Root Cause Analysis. Are they really not asking you to weigh in on the alleged subject of the meeting? I know the answer to that question. I know they just want someone to spray  at them and then to find a scapegoat to rake over the coals, instead of letting their experts fix the underlying problem.
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Jul 23, 2014 21:59
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The root cause (fixing security rights) will certainly be discussed and possibly (but probably not) remediated, but the deeper root cause is an application development team that is becoming increasingly non-technical and makes no effort to really try at anything they create or support. No real fix for that kind of lack of passion and negligence beyond cleaning house.  Its a shame because I like a lot of the people over there but it really feels like no one tries. A ton of issues fall to the feet of Systems Engineering because of this lack of competence.
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Jul 23, 2014 22:02
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Wrath of the Bitch King posted:The root cause (fixing security rights) will certainly be discussed and possibly (but probably not) remediated, but the deeper root cause is an application development team that is becoming increasingly non-technical and makes no effort to really try at anything they create or support. No real fix for that kind of lack of passion and negligence beyond cleaning house. Screenshot that post. That's your presentation.
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Jul 23, 2014 22:05
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pr0digal posted:Adtran on site and then into our IP Office implementation. ISP is claiming they don't manage the VoIP service so I'm sitting on hold waiting to tell them that they have a box on site. Adtran rebooted and forgot all its settings. I have seen this happen so many times.
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Jul 23, 2014 23:02
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Alighieri posted:Adtran rebooted and forgot all its settings. I have seen this happen so many times. ISP is saying that everything is up on their end. When I call back tomorrow I'll request that the tech check the Adtran "just to make sure everything is good"
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Jul 23, 2014 23:06
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pr0digal posted:ISP is saying that everything is up on their end. When I call back tomorrow I'll request that the tech check the Adtran "just to make sure everything is good" Be sure to request that they reboot the Adtran just to make sure everything is good as well after they tell you that the config looks good. I have seen that before too.
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Jul 23, 2014 23:09
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