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Swink posted:You know the feeling of dread you get when the thread is about to devolve into a useless semantic argument? I got that feeling. Is it 30 gig after it's rebuilt?
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Aug 3, 2014 00:05
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gently caress printers. That is all.
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Aug 3, 2014 01:00
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Swink posted:You know the feeling of dread you get when the thread is about to devolve into a useless semantic argument? I got that feeling. Outlook doesn't normally shrink the OST/PST files. So when an email is deleted, it's still taking up space in the file. I think there's a button to shrink the file down hidden in Outlook, but if it's an OST file, it'll probably be quicker to just delete and rebuild it.
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Aug 3, 2014 02:46
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Pissing me off: departments that refuse to do work. A little backstory: I'm new to QA and I've become the champion of a really, really, stupid issue. I can't be too specific but basically we implemented a new feature that relies on an xml file present in the firmware of our product. The fix I and every sane person want to implement involves adding basically 2 statements to the xml file. The team that handles firmware changes goes "oh no, we'll have to refactor it and it'll have to be in a new firmware update." And my natural response is, "so?" We have those a couple times each year, just do it, this issue isn't going away. Instead, these chucklefucks want to implement an entirely new configuration wizard on all platforms we support to work around the issue (that's my team's job). No, I will fight you with my dying breath on this, just edit the drat file!
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Aug 3, 2014 18:04
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Aryan Jesus posted:gently caress printers. That is all. I agree
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Aug 3, 2014 23:34
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Swink posted:You know the feeling of dread you get when the thread is about to devolve into a useless semantic argument? I got that feeling. Could also be public folders, usually they shouldn't cache in the OST but you can make them. MS don't recommend this as it can blow your OST out to an unwieldy size.
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Aug 4, 2014 00:10
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I had a stupid client that thinks when their mouse has hit the edge of the mousepad, that's as far as they can go. Obviously the mouse is at fault as it cannot reach to the edge of the screen.
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Aug 4, 2014 12:07
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Humphreys posted:I had a stupid client that thinks when their mouse has hit the edge of the mousepad, that's as far as they can go. Obviously the mouse is at fault as it cannot reach to the edge of the screen. Tell them when they hit the edge to pick the mouse up, move the mousepad and then to put the mouse exactly and carefully down - this should fool the mouse that its pen is larger.
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Aug 4, 2014 12:58
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Remind them that pens don't work when you reach the edge of a piece of paper, so they really shouldn't be surprised.
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Aug 4, 2014 13:32
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Humphreys posted:I had a stupid client that thinks when their mouse has hit the edge of the mousepad, that's as far as they can go. Obviously the mouse is at fault as it cannot reach to the edge of the screen. This didn't actually happen, right? There's no way somebody is actually that dumb. Also, Scott Adams has you covered as far as troubleshooting goes: 
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Aug 4, 2014 14:03
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Inspector_666 posted:This didn't actually happen, right? There's no way somebody is actually that dumb. Oh, it happened. Was a few years ago now, but was a highlight of my stories about support. Was a card up my sleeve while talking about work poo poo at the pub. I think I have posted the hour it took me to realise my grandma's laptop with a display issue was actually just a monitor and keyboard, hence no signal. EDIT:(over the phone support and me being slack thinking she knew the basics seeing she was one of the first typists in her pool to get a computer back in the day) Humphreys fucked around with this message at 15:08 on Aug 4, 2014 |
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Aug 4, 2014 15:03
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Similar highlight around here is: can you now move your mouse up proceeds to lift the mouse in the air ... ok, can you move your mouse forward
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Aug 4, 2014 15:56
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eithedog posted:Similar highlight around here is: proceeds to move the mouse forward through the air
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Aug 4, 2014 17:24
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Jesus christ vmworld is the stupidest loving big conference I've ever seen. Their schedule builder is retarded and makes it impossible to actually coordinate a schedule with co-workers. One of my co-workers had his registration screwed up and just now noticed it, and missed out on signing up for poo poo, as the sessions ahve filled up. Is there anyone who likes the way VMWare does this?
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Aug 4, 2014 18:12
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Modbus RTU and Omron's piss poor implementation of anything modbus is pissing me off today. Customer is livid even though everything worked during the FAT. gently caress.
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Aug 4, 2014 18:17
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loving HP iLO is ruining my Monday. Setup an IP address on the loving thing, it pings fine but no web interface loads. NMAP shows no loving ports are open. Verified all network/switch settings, everything seems fine. Running some old rear end iLO firmware, but since I cannot get the web interface up, I cannot update the firmware. gently caress you HP.
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Aug 4, 2014 18:25
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Recruiters. I'm okay getting linkedin spam. In fact, I'm open to it, because I'm planning on leaving this job in a few months. I just got a phone call, transferred from the front desk (our company is 10 people), from a recruiter looking to place me an exciting position. He apparently found me on linkedin, clicked the company name, called the front desk number, and asked for me. If you really wanted me to not tell you to gently caress off, you probably could have sent me a linkedin message, an email, send me a connection request... I don't really care, but calling the company I work for and asking and trying to recruit me is super not okay. Wibla posted:Modbus Modbus and everything that it stands for can be purged from this planet.
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Aug 4, 2014 21:16
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My boss... He will send out a email, and then immediately call the person he sent the email to asking if they got it and proceed to tell them exactly what he had put in the email. Even does it with replies. Sometimes he makes the call before the email has even finished sending!
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Aug 4, 2014 21:27
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stevewm posted:My boss... This is stupid, but you can become not annoyed with this by simply changing your mindset. He's not being super impatient. He's confirming everything he tells you in writing. Your rear end is covered, courtesy an impatient boss!
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Aug 4, 2014 22:06
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Or alternatively, he's helpfully providing you with a visual aid for the conversation he was going to have with you regardless!
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Aug 4, 2014 22:09
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Someone needed local admin on a server, so we gave it to him. He then stripped domain admins from local admins on the server. So I turned off the server. This upset him. Poor guy. 
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Aug 4, 2014 22:27
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MC Fruit Stripe posted:Someone needed local admin on a server, so we gave it to him. He then stripped domain admins from local admins on the server. So I turned off the server. This upset him. Poor guy. This is great. How dare you try and manage "his" server.
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Aug 4, 2014 22:30
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So I work tech support for an unnamed company. Friday we got a circular email regarding Internet Exploder 10 being released and "how it's going to affect your everyday work experience"quote:All, Are you serious? It's going to affect my everyday work EXPERIENCE? From day one, I disproved the development staff for our internal tools. They all stated VERY dramatically that the tools will ONLY work in internet explorer. So, in order to prove them wrong, I pulled up every last tool in Chrome AND Firefox with IE tab. Dumbfounded, they didn't ask a single question, as I was in training and obviously less intelligent and educated than they were, all they said was "it only works in Internet Explorer." So, I left this whole ordeal be until now. I responded to the email (as we were required to for some... strange... reason... "Not using IE at all is a great option. Use IE Tab with Chrome" ... And then the poo poo starts... Team Lead replied with posted:"So how are you assisting our customers that are using IE?" I saw this reply and I about had a fit. What in the hell? Where did that even come from? me posted:As I would with any other customer. I’m not sure what your comment has to do with the basis of the email, if you could please explain I would appreciate it. Team Lead posted:You reply insinuates that you don’t use IE. If that is the case I’m wondering how are troubleshooting IE issues. At this point I'm wondering if this guy really is an idiot. He obviously can't read to save his life. me posted:You would be right in the assumption that I do not use Internet Explorer. However, in the many years I troubleshot the program over the phone, I have gained enough knowledge with the product to know how to resolve almost any issue with it. Not much has changed with IE outside of the UI, everything that breaks still breaks the same way and the fixes are all pretty much the same. With customer who do use IE, I resolve their issues and recommend they use another browser as either a primary or a backup and to always have a second browser available in case something were to arise and they need immediate resolution. I thought that this was a respectful and pretty explanatory response, but the moron keeps on going; Dumb... posted:And how is the resolving the customer’s issue in IE. me posted:Please re read the last sentence of my last reply carefully. It’s exactly what you said, “A resolution” AND “a workaround.” I am well versed in Internet Explorer, I don’t like it because it’s terrible software, but I know how to use it and resolve problems within it. I figured a reiteration of what I had said before and a prompt to re read (I'm sure he didn't read the reply, at all). His final reply took the cake. Absolutely took the cake. I'm not going to be pursuing his job be taken from him and he be fired. This man sloths around the floor sexually harassing the women on the floor. He will literally stand by 2-3 of our agents ALL day long. All of which cannot stand him. Well, it's go time. Fat rear end posted:I just don’t understand how effective you can be not logging in and seeing exactly what the customer is seeing. However, in the event that we start having issues this conversation will be re-visited.
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Aug 4, 2014 22:56
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Why are you wasting your time being adversarial like this? You're being super ridiculous too.
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Aug 4, 2014 23:03
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Every bit of that problem has been caused by you. When development states that the tool works only in IE, what they are saying is that, if the customer is not using IE, the problem doesn't exist. The tool might work in 50 other browsers, but if you have Firefox 31 and the issue crops up, switch to IE. Who cares if this is a good idea? It's their software, they can decide what browsers are officially supported. Then you decided to be belligerent in a reply-all, then you decided to be obtuse to the team lead, then you refuse to use IE repeatedly. I think you have a fundamental misunderstanding of your role in the organization, as well as the level of give-a-gently caress that anyone has for which software you prefer. It's a work computer, not your personal PC, so if Internet Explorer is the order of the day, personal feelings aside, that's where you should live. Yeah of course a majority of people prefer Chrome to IE at this point, I don't know, go get a job in one of those companies. But you basically decided from the first reply, when you said "not using IE at all is a great option" that you were more interested in starting a fight than having a conversation.
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Aug 4, 2014 23:07
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You work support for a product which is IE based, and you decided to reply to an email telling people that you don't use IE, you tell customers not to use IE, you don't actually reproduce their experience or their problems, you're pre-emptively using "workarounds" when the actual product probably works fine, imply that other people should be fired, and somehow everyone but you is "Moron"? Is it possible to reach one's level of incompetence at the very bottom rung?
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Aug 4, 2014 23:23
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Also why are you just now getting an e-mail about IE10 coming out?
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Aug 4, 2014 23:51
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Time zones. Still 2012 in parts of Estonia.
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Aug 4, 2014 23:57
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Ironsolid posted:So I work tech support for an unnamed company.
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Aug 5, 2014 00:07
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Flipperwaldt posted:I can't imagine how much that complicates doing business. It's the only SaaS platform that has really taken off in Brooklyn. "Oh our cloud provider? You haven't heard of them, trust me."
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Aug 5, 2014 00:10
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Inspector_666 posted:Also why are you just now getting an e-mail about IE10 coming out? I'm sure you're joking but he probably means rolled out internally. God I hope.
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Aug 5, 2014 00:46
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Ironsolid posted:words More poo poo that pisses you off: My boss said I don't use Internet Explorer enough
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Aug 5, 2014 00:53
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These posts that crop up every few pages are my favourite part of this thread. I sincerely hope you do not harbour any thoughts of progressing your career at the unnamed company after that poo poo-show. In fact, I would probably get an attitude-check and start looking for a new job if I were in your situation.
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Aug 5, 2014 01:03
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Ironsolid posted:I disproved the development staff for our internal tools. They all stated VERY dramatically that the tools will ONLY work in internet explorer. So, in order to prove them wrong, I pulled up every last tool in Chrome AND Firefox with IE tab. I'm going to focus on this bit. Why did you go out of your way to make people look stupid on your very first day? Do you like having enemies? What did proving wrong other employees, especially other employees that you may have to work with, accomplish? Next time you have support tickets that turn out to be software bugs, do you think the engineers are going to go out of their way to get that poo poo fixed so you can get your tickets resolved? Somehow I doubt it. The right way to handle it would have been to smile and nod, and then go do your job, and experiment when you have a free moment or two. Load up the tools in the IE tabs of other browsers, fine. Then after you get comfortable and people start recognizing you as competent and genial (wait a month or two, it's not going to kill you), maybe bring up with the team lead that you found out that X tool works with an IE tab in another browser. Suggest maybe that, if all else fails and you can't fix a problem, helping the user set up for a second browser would with an IE tab for this particular tool might be an acceptable last resort option. Let the team lead make the call or take it up the chain. He'll come back with either, "Sorry, we need to stick with IE and IE only because too many of our customers are not comfortable with anything but IE" or "The managers and I think this is a great idea, we're going to have a meeting to implement the new support protocol, great job newbie." Either way the team lead will probably appreciate that you used your brain to try and think of new/better solutions to a problem. And either way, you accept the decision and the praise and don't cause a loving scene over it. People hate working with divas, especially when they start up on day loving one. The damage is probably done for your current company, but you should maybe try working with people for a while instead of finding points to score as soon as you enter their zip code.
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Aug 5, 2014 01:29
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As full time jobs go, fewer people in IT have a degree than other typical jobs. Certainly fewer than say, engineers, finance, HR, etc. I actually do have a degree, from a pretty decent school. It's for this reason that I like to begin most of my conversations with "I have a degree so I'm probably going to talk over your head, but...". Always good to start out by letting people know where they stand. e: I mean really, if I don't let you know how smart I am, who will?? MC Fruit Stripe fucked around with this message at 01:39 on Aug 5, 2014 |
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Aug 5, 2014 01:34
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MC Fruit Stripe posted:As full time jobs go, fewer people in IT have a degree than other typical jobs. Certainly fewer than say, engineers, finance, HR, etc. I actually do have a degree, from a pretty decent school. It's for this reason that I like to begin most of my conversations with "I have a degree so I'm probably going to talk over your head, but...". Always good to start out by letting people know where they stand. I have two degrees, which is the point where telling people how much smarter I am actually does them a disservice. They benefit more in the long term by letting my amazing brain spend those 2 seconds working on a real problem than actually communicating with them.
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Aug 5, 2014 01:43
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Ryzic posted:If you really wanted me to not tell you to gently caress off, you probably could have sent me a linkedin message, an email, send me a connection request... I don't really care, but calling the company I work for and asking and trying to recruit me is super not okay. An unsolicited recruiter (not anyone I've worked with in the past or anything) called me out of the blue once and left me a voicemail listing the names of a bunch of other current employees in my company who were working with him to look for other jobs. 
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Aug 5, 2014 02:18
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Che Delilas posted:I have two degrees, which is the point where telling people how much smarter I am actually does them a disservice. They benefit more in the long term by letting my amazing brain spend those 2 seconds working on a real problem than actually communicating with them. e: And for what it's worth I agreed with every point you made in your original post, just to double back to that. Sometimes it's more fun to pile on with a joke than to empty quote!
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Aug 5, 2014 02:36
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You guys and your fancy degrees. I have .0175 radians.
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Aug 5, 2014 04:13
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Ironsolid posted:So I work tech support for an unnamed company. Friday we got a circular email regarding Internet Exploder 10 being released and "how it's going to affect your everyday work experience" This was a pretty good fakepost tbqh.
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Aug 5, 2014 04:39
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