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oh cool, a company with $50M in revenue this year runs out of cloud space. In the middle of my onboarding training.
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Sep 5, 2014 16:05
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Inspector_666 posted:I am inches from smashing my laptop to pieces on the corner of a desk, so I can't really say I blame these people. Why does it say paper jam when there is no paper jam?
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Sep 5, 2014 16:15
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When the backup application says it's going to restore 2000 files and you only want 1 file, what do you do? a) Set the application to overwrite the existing files. b) Confirm your choice to overwrite the existing files. c) Begin the restore of 2000 files. d) Wonder why a customer is really pissed when 2000 files are overwritten. e) Claim ignorance about your choices. f) All of the above. g) None of the above. One of our guys chose F) today for a big client. Overwrote 2000 detailed CAD drawings with old versions. And for some reason he didn't restore yesterday's backup to bring the files back. Instead he said "whoops nothing I can do" and went home. The customer is super pissed. Rightfully so. I just don't understand how anyone could do this.
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Sep 5, 2014 16:46
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Newly hired VP who makes 3x as much as I do just walked in and asked how to get some files off a CD. When I started to explain how to do it she told me she didn't know what a CD drive was or how to find it on her laptop.
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Sep 5, 2014 17:00
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Basically the guy is a hair's breadth from walking out and not coming back. I don't blame him either cause he got screwed by the job description of "responsible for most things"
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Sep 5, 2014 17:00
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ConfusedUs posted:And for some reason he didn't restore yesterday's backup to bring the files back. Instead he said "whoops nothing I can do" and went home. ¯\_(ツ)_/¯
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Sep 5, 2014 17:01
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If you haven't broken a keyboard over your knee I don't really want to know you.
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Sep 5, 2014 17:03
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Greg Jackson posted:¯\_(ツ)_/¯ I'm practicing "fate-based" I.T. support. When someone comes to me with an issue I simply say "The moving finger writes, and having written moves on."
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Sep 5, 2014 17:04
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MC Fruit Stripe posted:If you haven't broken a keyboard over your knee I don't really want to know you. I can't do it tonight due to being around, you know, people. But I actually have an old broken keyboard, so why the hell not. Come monday i'll probably post a picture of my leg with a plastic shard sticking out of it. I'm fairly clumsy.
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Sep 5, 2014 17:06
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Greg Jackson posted:¯\_(ツ)_/¯ Exactly. Screw that guy.
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Sep 5, 2014 17:19
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dogstile posted:I can't do it tonight due to being around, you know, people. But I actually have an old broken keyboard, so why the hell not. You know what you have to do... 
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Sep 5, 2014 17:27
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So I am having a user moment. I am sitting at my desk watching the hourglass spin. My PC is frozen, and the ticketing system keeps timing out. I have 24 tickets, most for important customers, and I am getting escalated on at least 3. All I want if for it to Just Work. I thought about calling IT, since whenever we bring up performance problems, the first thing our management says is "did you put in a ticket?" But I know that it is the ticketing system having issues, again, and the last time people tried to work with IT on slowness issues, the helpdesk told them it was because they were downloading toolbars and malware from the internet and to run malwarebytes (we got an email shortly after stating the ticketing server was going down for a reboot). Plus most of my time has to be accounted for on tickets, so I don't have time to sit on the phone. I can see why people go running for support at times. The last thing I need right now is to be troubleshooting my own stuff. I have too much else to work on.
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Sep 5, 2014 17:59
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It's Friday morning and I realize that I have left my VPN token at work and I'd planned to work from home today. The problem is that I have a thirty minute meeting scheduled at the top of the hour every hour for the next four and my commute involves a ferry ride with limited cell phone reception. What to do, thread? Do I skip a meeting in order to get into the office and be productive or do I do emailing over my phone and call in to WebEx meetings from my home PC?
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Sep 5, 2014 18:08
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Agrikk posted:It's Friday morning and I realize that I have left my VPN token at work and I'd planned to work from home today. I say the latter. Does your helpdesk (I'm assuming a lot here I realize) have any capability for issuing a single-use "oh poo poo" tokencode?
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Sep 5, 2014 18:18
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SubjectVerbObject posted:So I am having a user moment. I am sitting at my desk watching the hourglass spin. My PC is frozen, and the ticketing system keeps timing out. I have 24 tickets, most for important customers, and I am getting escalated on at least 3. All I want if for it to Just Work. Not trying to be a dick but, you do sound like an end user. I hear bullshit excuses like this all the time. Rather than spend 5 minutes on the phone opening a ticket, they'd rather spend 30 minutes calling each of the local techs phones one by one leaving voicemails, then sending them all emails, then pissing and moaning to anyone that will listen that IT is ignoring them. Open a ticket, state that it's urgent and to page it out. Let your boss know the situation so that he's not riding your rear end for not getting your work done. ***edit*** To contribute: Just heard that corporate is going to send us a Dell Kace unit and that we're going to have to use it. After hearing the poo poo that Sirotan has put up with, I'm really not looking forward to it. TWBalls fucked around with this message at 18:21 on Sep 5, 2014 |
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Sep 5, 2014 18:19
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TWBalls posted:Not trying to be a dick but, you do sound like an end user. Oh I agree, like I said, and end user moment. I have so many demands on me that when things don't work, the stress just gets overwhelming. As it was, I waited 5 minutes and things settled down. Yay 5 minute break. Back to the grind.
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Sep 5, 2014 18:38
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Nothing says "you're a valued employee" more than a refurbished iPhone 4. I can't imagine the difference in price between those and a phone that has usable performance would be more than the dip in productivity caused by pissing people off.
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Sep 5, 2014 18:50
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A little OT, but on Friday night, I just found out that Ford made a rather dumb design decision on my new company car, which I discovered in quite a distressing way: Driving down the road, into Cardiff, the speedo drops to zero, the satnav turns off, the wiper and headlight controls stop working, but fortunately they were both set to auto so gently caress it. The indicators stop working, but again gently caress it, it's Cardiff on a Friday night nobody uses indicators anyway and the police will be more interested in harassing anyone who looks a bit like a terrorist thanks to all this NATO shite. Jam my android phone into the hole occupied by the satnav screen, and lets carry on. I park up in a multistory car park, it's a keyless car and then I realise that the stop/start button also doesn't work, I can't turn the engine off, fortunately it's a manual so this is solved by putting it in 6th gear, pressing the brake and then releasing the clutch. Turns out Ford put a fusebox in the passenger footwell with the multi-plug for it facing towards the passenger's feet. Of course my girlfriend eventually managed to dislodge it, and so made the dashboard disconnect itself from CAN Bus. For those who aren't car types, CAN Bus is a fairly simple networking standard used to pass messages back and forth, for example, I put the indicator on, a message gets sent, is picked up by the indicator controller and it starts flashing, dropping the dashboard off the network = more like CAN't Bus, or can get the bus home, but you aren't driving. I am, of course, reminded of all the times my users have mashed network or USB cables between the PC and the wall. My penance for this was apparently to have my driver's door damaged by the dude from the RAC opening it into a car park pillar and then struggling to squeeze his stomach through the gap.
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Sep 5, 2014 18:55
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Legitimate problems; - One User's IP Phone won't make calls through the web dialler - working on it and swapped with another phone for time being - User received buttload of missed calls on holiday when she was signed out and not even on any of the call plans - Sorta working on it but running out of ideas gently caress off and die problems; - Sales users web dialler doesn't work, so they were told to dial from the handset - Every time I've gone to investigate the web dialler works perfectly fine WHAT DO YOU WANT FROM ME  Thanks Ants posted:Nothing says "you're a valued employee" more than a refurbished iPhone 4. I can't imagine the difference in price between those and a phone that has usable performance would be more than the dip in productivity caused by pissing people off. Are we talking a purchased refurb? I've finally retrieved a perfectly working "broken" iPhone 5 off someone which is beat to hell, which eventually will be pawned off to someone. Super Slash fucked around with this message at 18:58 on Sep 5, 2014 |
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Sep 5, 2014 18:56
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We had a Honda Accord when I was a kid, and I'm pretty sure the fusebox for that car was in the driver's side footwell, though well above where the pedals and stuff were--just the bottom of the steering column where the hood release is. I bet they have it on the same side in the left-hand drive version as well and decided to leave it instead of reworking the entire wiring scheme of the car.
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Sep 5, 2014 19:00
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Super Slash posted:Are we talking a purchased refurb? I've finally retrieved a perfectly working "broken" iPhone 5 off someone which is beat to hell, which eventually will be pawned off to someone. I'm expecting it to be beat to poo poo with a battery life measured in minutes. Oh well, when it runs out or breaks I'll just have to not be contactable. Not giving a predominantly mobile workforce 4G handsets makes no sense to me.
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Sep 5, 2014 19:04
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stubblyhead posted:We had a Honda Accord when I was a kid, and I'm pretty sure the fusebox for that car was in the driver's side footwell, though well above where the pedals and stuff were--just the bottom of the steering column where the hood release is. I bet they have it on the same side in the left-hand drive version as well and decided to leave it instead of reworking the entire wiring scheme of the car. The bonnet release is on that side too, so you are probably right, it'd be a lot safer on the driver's side. Pretty crap design, even rotating it 90 degrees would have been safer. Probably not helped by the fact that we were both wearing huge heels, but that's getting dangerously close to a topic that's been banned, and in any case is a perfectly valid use case for a car. Good to know that if I ever get kidnapped by someone driving a modern Ford Focus, I can easily ruin their day by kicking poo poo out of the fusebox.
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Sep 5, 2014 19:07
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Lum posted:Good to know that if I ever get kidnapped by someone driving a modern Ford Focus, I can easily ruin their day by kicking poo poo out of the fusebox. Remember that there is a handle in the trunk/boot that allows someone imprisoned inside to free themselves. :themoreyouknow:
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Sep 5, 2014 19:13
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I wonder if they just never bothered to change the location of the fuse box for right hand drive vs left hand drive.
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Sep 5, 2014 19:29
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SubjectVerbObject posted:Oh I agree, like I said, and end user moment. I have so many demands on me that when things don't work, the stress just gets overwhelming. I know the feeling. That, along with the fact that I hadn't yet had my coffee, is why I was hoping that I didn't come across as a dick in my post. After re-reading it, I feel like I did, but thank you for not taking it the wrong way.  To contribute: Users that call in urgent tickets, but when you try to get ahold of them, they're nowhere to be found or "too busy". If it can wait, why the hell did you have it paged out? Worse yet, users that email the helpdesk with urgent requests. We've told users time and time again that emailing tickets is for non-urgent tickets only. I had a user email the helpdesk yesterday. Helpdesk didn't create the ticket until over 22 hours later. Thanks Ants posted:Nothing says "you're a valued employee" more than a refurbished iPhone 4. I can't imagine the difference in price between those and a phone that has usable performance would be more than the dip in productivity caused by pissing people off. TWBalls fucked around with this message at 19:48 on Sep 5, 2014 |
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Sep 5, 2014 19:43
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TWBalls posted:Just heard that corporate is going to send us a Dell Kace unit and that we're going to have to use it. After hearing the poo poo that Sirotan has put up with, I'm really not looking forward to it. You poor, poor bastard. Sounds like you already have some kind of ticketing system in place though, do you know if they are sending you the K1000 (ticketing system/asset management and patch deployment device) or one of the others (K2000 is for imaging and K3000 is mobile device management)? Maybe it won't be so bad after all...................
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Sep 5, 2014 19:57
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Sirotan posted:You poor, poor bastard. From what our director was describing, I'm kind of thinking both the 1000 and 2000. I'm pretty sure we'll continue using our current ticketing system (I don't care for it either), but he said that it would be replacing WSUS and our asset tracking system, but then he also mentioned that it would be used for imaging systems as well. We're already using Airwatch as our MDM, so I doubt we'll be getting a 3000. If you don't mind my asking, what were the issues you were (are still?) having with it? I'd like to ask about those the next time we have a meeting. One good thing is that he did say that we are supposed to be trained on it. But, I'll believe that when I see it. We're almost never trained on things. "You're good with computers, right?"
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Sep 5, 2014 20:07
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RE: equipment anger ... I got so hosed off with my phone being slow and crappy that I put it through my chop saw a few weeks ago.  I have a Nexus 5 now, and I'm much calmer
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Sep 5, 2014 21:20
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We're resizing our leased office space and my department is getting moved. I might be getting moved from an awesome huge rear end cube with privacy walls (that really feels like an office) to a 6x6 cubicle. God damnit.
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Sep 5, 2014 22:18
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Neat. Accounting schmuck calls me up to her desk to check out an excel plugin called F9. F9 is very important software to the accounting schmucks. They use it every day, and use it twice as often during month-end processing. Recently, as we've been swapping out XP machines for Windows 7 machines, they've noticed that F9 doesn't work anymore. I do my due diligence and track down our licensing info and give those wacky guys at F9 support a call. Turns out the licensing for our product expired at the beginning of the year and while machines that had the software would continue to work, reissuing or new licenses would no longer be valid. With XP out the door due to auditing reasons, F9 fell right along with it. This news angered the accounting schmucks who took the information back to their tribal leader. Who then rallied their elite troops of fat-bottomed AP reps and came upon IT in droves demanding that they 'get their old PC's back' and 'make F9 work again' When we told them that the reason for the licensing lapsing, and the lack a more modern F9 server being procured was because the VP of Accounting ignoring our advice to sign the purchase order, they wouldn't listen. They said it was our fault. How could IT do this to them? The VP of Accounting called us out for never informing her of this and that we needed to rectify it immediately. This is why you archive emails my friends. Within 2 minutes I had every bit of damning evidence. I very politely CC'd everyone that needed to see it, attached an updated quote for a new server, the licensing, and other requisite components and sent it away. We should have it online next week. slightpirate fucked around with this message at 22:51 on Sep 5, 2014 |
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Sep 5, 2014 22:44
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slightpirate posted:Neat. Accounting schmuck calls me up to her desk to check out an excel plugin called F9. F9 is very important software to the accounting schmucks. They use it every day, and use it twice as often during month-end processing. Recently, as we've been swapping out XP machines for Windows 7 machines, they've noticed that F9 doesn't work anymore. I do my due diligence and track down our licensing info and give those wacky guys at F9 support a call. That's a case study right there. Always archive electronic communications. In my current job, I have never deleted emails other than the typical "Birthday/Bagels/Pizza" emails and vendor/recruiting mails. Every 3 months gets an archive file (and I have redundant copies... that poo poo is like GOLD). There's also "record every meeting" that I think I may need to start following. I just got ambushed by an account rep for a customer I manage that I told them product X does Y and it's not doing it. "The customer swears you said that exact thing in a meeting" My first response is, "I would NEVER say that about X because that isn't even close to true". I've come right back and said "tell me which meeting --that you were in as well, by the way, since you're in all the same meetings with this customer-- because I can look up in my extensive notes what was discussed in each meeting". Never got a response to that and the customer is backing off that I outright said this falsehood and instead implied it. I think this is how the next meeting is going to go. "Ok, everyone seems to be here. BTW, I'll be recording this meeting" "Why do you need to record it?" "I find it improves memory that way." Whose memory it will improve, I'll leave unsaid.
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Sep 5, 2014 23:17
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spiny posted:RE: equipment anger ... I wrapped one of my old Droid 4's around my steering wheel when the GPS decided to stop working while I was driving. 
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Sep 5, 2014 23:31
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TWBalls posted:I wrapped one of my old Droid 4's around my steering wheel when the GPS decided to stop working while I was driving. Still the best phone with a physical keyboard as far as I know. drat.
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Sep 5, 2014 23:33
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HalloKitty posted:Still the best phone with a physical keyboard. drat. I have a working one sitting on my desk if you want it. I seem to recall that Lum likes them as well, so whomever wants it can have it (just pay shipping).
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Sep 5, 2014 23:34
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flosofl posted:I think this is how the next meeting is going to go. I record every GoToMeeting I do with clients. I always politely inform them "Hey, I'm going to record this session in case I need to reference it in the future." I've never had anybody ask me not to, and if they did I would tell them that it works out in their favor because I won't have to bother them to answer a question if I can find it in the recording. It may depend on the industry you're in, but some people are used to being recorded and having paper trails.
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Sep 5, 2014 23:36
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TWBalls posted:I have a working one sitting on my desk if you want it. I seem to recall that Lum likes them as well, so whomever wants it can have it (just pay shipping). Huh, yeah, if it's in relatively decent condition, I'd take it for shipping. Do you have PM? HalloKitty fucked around with this message at 23:41 on Sep 5, 2014 |
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Sep 5, 2014 23:37
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I.. I thought I may have anger issues. You folks really put that back into perspective. 
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Sep 5, 2014 23:58
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slightpirate posted:Snip Had the same issue recently with some video conferencing units that a client was having some problems with, advised them that they were no longer under support for those. Cue the cries of "how could this have happened!". Dug out the email chain where they were quoted for the support renewal, and their messages back declining it. Getting them back into support isn't as simple as just paying though, since this is the world of the video conference system. There's a fee per unit to get them back into support, I think it's called the "gently caress you" tax.
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Sep 6, 2014 00:03
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Recruiting. I'm trying to hire just another low-level set of hands, and I get this one candidate... First, she applied for every single job posted on the site, from a marketing intern all the way up to VP/HR. Second, she's spent the last three years working at a golf course on the grounds crew. Third, this is the entirety of her cover letter: job application. I rejected her. I get the following email back. u not hire me because i'm woman.
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Sep 6, 2014 00:06
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sfwarlock posted:Recruiting. I'm trying to hire just another low-level set of hands, and I get this one candidate... To maintain any faith in humanity, you have to believe it's some kind of spam bot.
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Sep 6, 2014 00:07
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