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Gilok posted:There's a guy where I work who uses RealPlayer to rip movies from YouTube. I didn't even know it would do that, and I've tried to explain that there are a ton of things that would do that better, but obviously he doesn't listen. Pretty sure iTunes is the only reason what that relic still exists.
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Sep 5, 2014 22:29
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Sirotan posted:I honestly think they are confused and meant to say Flash but their email twice mentioned Real Player by name so who knows. I didn't get a chance to look into it before leaving for the day. I constantly see users misnaming things because they're not paying attention or are fuzzy on the concept of what a "program" even is. I've heard the term "Outlook" used to refer to everything from Outlook Express to Windows Live Mail to Thunderbird to Incredimail.
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Sep 5, 2014 22:33
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Nintendo Kid posted:The PC app for "realplayer cloud" is the regular RealPlayer app you know and love* but with built in access to the cloud service as well. It'll even still play all your sweet realaudio music and realvideo TV rips! Is the dancing sheep visualisation still in?
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Sep 5, 2014 22:33
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Thanks Ants posted:Is the dancing sheep visualisation still in? That was an awesome visualization, but nobody every remembered it when I talked about it. Probably because nobody would willingly use realplayer, but that's all we had in our school lab.
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Sep 5, 2014 22:36
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Ticket was assigned to Pyroclastic. On Jul 23, 2014 @ 11:34 am, User wrote: [Description:]: request a keyboard that shows all letters and numbers on keys  Really? I and N are worn so you want a new keyboard? Good thing we've got plenty of extras. I don't have the email anymore, but a SPED teacher was moving rooms and wanted her hardware moved. 8 student desktops, 3 staff desktops and an all-in-one laser. The room she's moving to is maybe 2/3rds the size of the current one, and to complicate matters, she wants the computers in the middle of the goddamn room. There's no room around the sides thanks to reading group tables, bookshelves and filing cabinets. 8 computers on 2 tables you'd normally use for 2 workstations, and they're not designed for computer use, so there's zero cord management beyond a few feet of cord covers. I manage an ugly, cramped setup. I hate it, but it's what she wanted, so... Something much more satisfying:  It took hours, but I'm happy with it. I've developed a distaste for sliding shelves in laptop carts, though. Too much wire flex and strain on the plugs. I still haven't seen a cart design I'm totally happy with, although newer Bretford ones aren't bad (early Bretford carts, which we still have a few of, are terrible). Pyroclastic fucked around with this message at 01:47 on Sep 6, 2014 |
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Sep 6, 2014 01:43
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Well the last time I...buffering...buffering...buffering
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Sep 6, 2014 02:18
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Pyroclastic posted:Ticket was assigned to Pyroclastic. quote:Pic of clean cables
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Sep 6, 2014 02:25
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m.hache posted:Pretty sure iTunes is the only reason what that relic still exists. That's QuickTime.
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Sep 6, 2014 02:56
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Entropic posted:I constantly see users misnaming things because they're not paying attention or are fuzzy on the concept of what a "program" even is.
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Sep 6, 2014 04:25
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Sirotan posted:I honestly think they are confused and meant to say Flash but their email twice mentioned Real Player by name so who knows. I didn't get a chance to look into it before leaving for the day. If it IS genuinely Real Player, you used to be able to get a spyware free, ad free version from the BBC, though they've long since moved their on-demand radio platform to flash so I don't know if it's still there.
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Sep 6, 2014 11:33
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Maybe Real Alternative will do the job.
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Sep 6, 2014 15:13
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An IT compliance request came in. A person I know runs a shop that uses card machines. They've been contacted by a PCI DSS compliance agency telling them that they need to completely separate those card machines from their wifi. They're not on a domain, it's set up like a home network. Is there a way I can put those devices on a different network and then restrict that network from being accessed from the wifi? All i'm coming up with is maybe using a second router, one for the internal network and one for the wifi. dogstile fucked around with this message at 16:33 on Sep 6, 2014 |
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Sep 6, 2014 16:10
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Most card terminals will VPN tunnel out to the payment processor and then tear the connection down again once they are finished, before dropping off the network entirely. Are you sure there's even anything to worry about?
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Sep 6, 2014 16:13
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dogstile posted:An IT compliance request came in. A sonicwall router can quarantine parts of the network from the rest.
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Sep 6, 2014 16:14
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dogstile posted:An IT compliance request came in. Can the card readers or your WAPs apply VLAN tags? Assuming the agency isn't requiring physical separation (and a separate WAN connection??) that would do just fine.
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Sep 6, 2014 16:23
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Thanks Ants posted:Most card terminals will VPN tunnel out to the payment processor and then tear the connection down again once they are finished, before dropping off the network entirely. Are you sure there's even anything to worry about? I don't think there is to be honest, i'm popping round tomorrow to give the compliance guys a call and check out the network. Honestly I think the problem is the incoming router traffic walls and not the wifi, but we'll see. uPen posted:A sonicwall router can quarantine parts of the network from the rest. I'll keep this in mind and suggest it at least. Roargasm posted:Can the card readers or your WAPs apply VLAN tags? Assuming the agency isn't requiring physical separation (and a separate WAN connection??) that would do just fine. From what i've been told, they want it on a completely separate network. I assume a VLan would be fine however, as from what i'm reading a completely separate network isn't mentioned anywhere.
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Sep 6, 2014 16:46
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Even the manageable Netgear switches for $50 (like the GS108E) can do VLAN nowadays so you could split off the card terminals from everything else and only give them access to the gateway to reach the Internet.
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Sep 6, 2014 22:52
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It is indeed required to have card readers on a separate subnet. You might be able to get past it if you can find a way to prove to the auditors there's no risk.
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Sep 6, 2014 23:36
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dogstile posted:An IT compliance request came in. I discovered a pearl this week. We're in the process of getting a new ERP system installed across the group. The smaller companies are already up and running on it, only the parent company is left to do (the one I work for). I was making some documentation on the non-standard customisations made so far - extra fields in tables and so on - when I spotted something incredible. One of our sales/distribution companies is entering credit data into sales order records and not only are they stored as plain text, but they're visible to anyone else who opens the sales order. Apparently the manager of this company asked for the feature, and the contractors* never once stopped to think "hey maybe displaying customer credit card data to minimum wage sales clerks could be bad". Tomorrow I need to carefully explain to this manager why he's moron without getting myself fired, then explain to the consultants that they are actually loving morons because I can actually fire them. *who are paid more in a day than I make in a week xtothez fucked around with this message at 14:39 on Sep 7, 2014 |
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Sep 7, 2014 14:26
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xtothez posted:I discovered a pearl this week. When you're done with your explanation to the manager and he decides to keep it the way it is for the sake of convenience (he will), make sure you CYA. Send an email to him once again expressing your serious concern over this gaping security hole, and then save electronic and hard copies of it and any replies so you can whip them out when the inevitable happens and someone comes looking for a head to put on a pike.
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Sep 7, 2014 18:19
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Well, I spoke to the PCI DSS people after making my changes to check that it's all ok (I refuse to take money from a friend if I can't do a job, so I checked). The tech asked what router I was using originally and then just told me that I could have actually used the guest wifi instead of the primary wifi and whitelisted the devices that were allowed to access it. That would pass the compliance test. Well, gently caress it, I spent an extra hour on it doing it my way but I suppose i'll keep that in mind for next time. Compliance things are weird.
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Sep 7, 2014 22:47
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xtothez posted:I discovered a pearl this week. Explain to your boss that this is an extremely quick way to get your credit processing account pulled and never given back. My aunt was taking credit cards over email at her business. Once I found that I put a stop to that poo poo right away by explaining how know credit card company would ever let her take credit again. Try running a business without a merchant account.
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Sep 7, 2014 23:35
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Yeah that is pretty stupid poo poo that will bite you in the rear end no matter how well it is documented.
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Sep 8, 2014 00:17
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go3 posted:Yeah that is pretty stupid poo poo that will bite you in the rear end no matter how well it is documented. The best part is the inevitable "well, you knew this would be a problem, so you must know how to fix this. Fix it, or you're fired." "Sir, I can't tell loving VISA to give you back your merchant account after you emptied an entire porta-john's worth of crap all over the terms and conditions you signed in blood the first time. I also can't tell them 'la-la-la-la I can't hear you' when the topic of the six digit fines comes up again."
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Sep 8, 2014 10:21
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A complaint came in from the Mayor's office: Town hall was hit by a lightning strike this weekend, and the mayor couldn't get his mail because some switches got knocked offline. He tried calling IT, but couldn't reach anyone. Now he's mad. My boss replied with an attachment of the city council's mail where they rejected the option of having IT on standby outside normal working hours. If they want that option they are free to offer the union standard of 50% pay to on-call personnel, until then people who aren't on call/at work are under no obligation to answer calls. I like this place. 
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Sep 8, 2014 13:40
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Wait, your IT guys are unionized?!
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Sep 8, 2014 14:01
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The Muffinlord posted:Wait, your IT guys are unionized?! We live in socialist Scandinavia hell, and not in the land of infinite freedom.
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Sep 8, 2014 14:17
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The Muffinlord posted:Wait, your IT guys are unionized?! That actually brings up a serious question I have for the UK people here. Got a few issues going on at work that I really can't post about right now, but is there anything like an IT workers union in the UK, or if not any particular generalised union (e.g. unite) that people would recommend? E: Ideally, one that won't refuse to help because the issue started before I joined. Lum fucked around with this message at 14:23 on Sep 8, 2014 |
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Sep 8, 2014 14:17
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evobatman posted:We live in socialist Scandinavia hell, and not in the land of infinite freedom. Hell's sounding better all the time.
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Sep 8, 2014 14:18
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Lum posted:That actually brings up a serious question I have for the UK people here. Unite or CWU, I think.
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Sep 8, 2014 14:55
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Lum posted:That actually brings up a serious question I have for the UK people here. Unite is one of the better ones, (full disclosure I'm a member), despite being huge its made up of all the more technical union's. Plus it has a large regional HQ on Newport road in Cardiff which can be handy. My ex boss is in Unison for some reason, mind you he started as the mail room guy.
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Sep 8, 2014 14:59
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Man, I am so glad I have an union where I work. I work for the federal government of the USA and there has been times I had to call on the union to help me out.
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Sep 8, 2014 15:05
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seadweller posted:Unite is one of the better ones, (full disclosure I'm a member), despite being huge its made up of all the more technical union's. Plus it has a large regional HQ on Newport road in Cardiff which can be handy. Unite is the one I was leaning towards, after having a chat with some union reps while at Cardiff Pride. Can you confirm that they'll help even though things began before I joined? I'm currently at the stage where I'm about to raise a grievance against HR, but can't really say much more than that in public.
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Sep 8, 2014 15:30
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You'd think someone who allegedly has a CCNA would know that "Putty" is not a verb and would know what "Invalid Input" means. And know what tab and ? do in the Cisco IOS. Boss man has been really scraping the bottom of the barrel for new temps. Who would've thought it's a bad idea to hire temps for temp pay who have a bunch of certifications? </rant>
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Sep 8, 2014 15:42
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Renegret posted:You'd think someone who allegedly has a CCNA would know that "Putty" is not a verb and would know what "Invalid Input" means. And know what tab and ? do in the Cisco IOS. I can remember a temp getting hired at my last workplace for a pretty low level clerical job. He kept asking about getting a permanent position, kept emphasising his MCSE qualification (which had no relevance at all to his role). He was asked to produce a bar chart of some data that was already in Excel. He drew the chart in paint, pasted into the excel sheet, typed some labels into cells and then drew arrows from the cells to the bars.
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Sep 8, 2014 15:49
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Fil5000 posted:He drew the chart in paint, pasted into the excel sheet, typed some labels into cells and then drew arrows from the cells to the bars.
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Sep 8, 2014 15:54
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nexxai posted:IF you're insinuating that he should have known how to make "proper" Excel charts because he claimed he had his MCSE, you're just as bad as most users who think that IT should just intuitively know how to use every piece of software ever written. Just because he is qualified (certified?) to work on Microsoft desktop and server products doesn't mean he necessarily knows how to make a pie chart in Excel. The two things have nothing to do with each other. While I agree with you that being asked to perform a task outside of the remit of the MCSE syllabus, being unable to press the 'chart wizard' button in Excel doesn't bode well for their affinity for IT.
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Sep 8, 2014 16:04
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spog posted:While I agree with you that being asked to perform a task outside of the remit of the MCSE syllabus, being unable to press the 'chart wizard' button in Excel doesn't bode well for their affinity for IT. Doubly so if you can't google it and figure it out based on internet searching. You should at least be able to make something passable, the online excel help site(s) are fantastic.
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Sep 8, 2014 16:06
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I haven't made a chart in Excel in over 10 years but I sure know how to Google the question.
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Sep 8, 2014 16:06
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Hell, you don't even need Google. The Office help is pretty awesome.
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Sep 8, 2014 16:13
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