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Jeoh posted:Hell, you don't even need Google. The Office help is pretty awesome. I bet Clippy would know how to do it.
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Sep 8, 2014 16:22
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The Muffinlord posted:Wait, your IT guys are unionized?! You don't really need to be unionized if you're employer signed a collective bargaining agreement with another union - I'm not a member of any union but I'm covered by the CBA with the journalist union (I work for a big media house). edit: this goes for  that is
luminalflux fucked around with this message at 16:33 on Sep 8, 2014 |
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Sep 8, 2014 16:26
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Welp, I'm now a member of the Unite union, and apparently I'm not the only one in my division who is (the union rep is a software developer up at head office). Lets see how this goes, never been in a union before.
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Sep 8, 2014 16:30
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GreenNight posted:I haven't made a chart in Excel in over 10 years but I sure know how to Google the question. Randomly clicking buttons in Excel has been pretty effective for me to learn the different functions of excel. Google's there for the rest. Fil5000 posted:I can remember a temp getting hired at my last workplace for a pretty low level clerical job. He kept asking about getting a permanent position, We had a different temp who kept asking about getting a permanent position, yet was fired twice (and rehired for less money). He was in a different department and didn't come with us when we moved, I never found out what happened to him. Guy was a loving moron, I flat out told him to be thankful he even has a job and there was about a 0% chance he would ever go perm. His "boss" was a different temp who was just higher up on the temp food chain with more responsibilities. My company really likes temps for their cheap labor and expendability, the only part I don't like is that my boss doesn't have to deal with these people.
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Sep 8, 2014 16:33
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nexxai posted:IF you're insinuating that he should have known how to make "proper" Excel charts because he claimed he had his MCSE, you're just as bad as most users who think that IT should just intuitively know how to use every piece of software ever written. Just because he is qualified (certified?) to work on Microsoft desktop and server products doesn't mean he necessarily knows how to make a pie chart in Excel. The two things have nothing to do with each other. No no, I just found it hilarious that he kept touting the qualification as a reason to hire him permanently when it had no bearing whatsoever on the role. And like others have said, I'd be amazed if he had the wherewithal to get that certificate without even the slightest idea how to hit F1 and type "bar chart".
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Sep 8, 2014 16:34
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Pyroclastic posted:Ticket was assigned to Pyroclastic. Resolved: Took some white-out, painted letters back onto keys. Seriously though, my keyboard at home would probably give this guy an aneurysm - pretty much every key is worn off completely.
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Sep 8, 2014 16:52
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Entropic posted:Does Real Player even exist as a video player program anymore? I thought it was like Napster, where the name had be passed around from company to company until someone used it for a product different in everything but name. If you go to real.com now it's a Cloud-based video-sharing app or something. If that's what they're using it's probably not as terrible as you might think. True story I live three blocks or so from real HQ. It's a huge fancy building with landscaping. What the hell do they do anymore?
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Sep 8, 2014 16:55
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Lum posted:Welp, I'm now a member of the Unite union, and apparently I'm not the only one in my division who is (the union rep is a software developer up at head office). Start learning the Internationale and stockpile on molotov cocktails. Since you work in IT, you should have plenty of alcohol, all you need is sand and fuel. Welcome, comrade.
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Sep 8, 2014 17:09
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Not an Anthem posted:True story I live three blocks or so from real HQ. It's a huge fancy building with landscaping. What the hell do they do anymore? Produce carbon dioxide?
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Sep 8, 2014 17:12
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Words cannot properly articulate my jealousy. My airport is a fairly conservative office environment, and pretty crooked to boot. I don't even know if any unions for desktop support technicians exist here in the States.
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Sep 8, 2014 17:13
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Real Player update: Testing training courses today in a couple browsers, all worked fine without needing anything additional installed. Conclusion: Affiliate IT staff are incompetent. Ticket closed.
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Sep 8, 2014 17:15
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Wilford Cutlery posted:Produce carbon dioxide? Well at least with some landscaping, they probably have some nice trees and shrubs to partially combat that.
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Sep 8, 2014 17:17
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Not an Anthem posted:True story I live three blocks or so from real HQ. It's a huge fancy building with landscaping. What the hell do they do anymore? They have this thing called RealPlayer Cloud now where you put your media files on their cloud and then there's an app on your phone or wahtever that you can use to watch it. They take care of transcoding it to a format the device can play.
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Sep 8, 2014 17:18
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 Should've joined this union.
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Sep 8, 2014 17:35
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One of my friends is a computer janitor for a school in the US and I think he's either in a union or at least has some gubbment benefits because he says he gets a pension after 10 years full time.
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Sep 8, 2014 18:03
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I haven't been bit by trying to be too helpful in awhile, and today made up for it spades. A couple of months ago, I stopped by a location that had printer problems, either a bad cable or switch port. Anyway, we had dropped the ball,I fixed it and made the mistake of giving the lady onsite my number and if they had a similar issue to give me a call. As it turns out, this apparently meant that any issues with the printer are now mine. She calls up asking when I can drive down and that I need to bring 2 printer transfer kits, and they need them today. I told her I could drive down, I things to do in that area anyway, but I don't have whatever a transfer kit is. She gets mad and starts bitching about how useless IT is, since I can't pull a transfer kit out of my rear end. I look at the printer and the kit is at 1%, so they've been ignoring the replace message for weeks. The other printer is giving the same message, so this stupid assholes sat on these messages apparently expecting the loving printer fairy to fly by and poo poo out a transfer kit and toner. The weird thing is she expects us to be excited at helping after listening to her bad mouth our department for 10 minutes.
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Sep 8, 2014 18:31
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CitizenKain posted:The weird thing is she expects us to be excited at helping after listening to her bad mouth our department for 10 minutes. "Whoops, looks like a change in plans - I might be in the area next week some time, or I might decide to burn some vacation time. I'll let you know in a week or two when we can get out there."
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Sep 8, 2014 19:55
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Zero VGS posted:One of my friends is a computer janitor for a school in the US and I think he's either in a union or at least has some gubbment benefits because he says he gets a pension after 10 years full time.
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Sep 8, 2014 20:30
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m.hache posted:An erotic fan bearing. Did Patrick Stewart's bakery go under?
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Sep 8, 2014 20:58
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AlternateAccount posted:Did Patrick Stewart's bakery go under? Business is exploding... 
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Sep 8, 2014 21:03
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The Muffinlord posted:Words cannot properly articulate my jealousy. My airport is a fairly conservative office environment, and pretty crooked to boot. I don't even know if any unions for desktop support technicians exist here in the States. I do desktop support and am a member of SEIU.
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Sep 8, 2014 21:03
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Lum posted:Welp, I'm now a member of the Unite union, and apparently I'm not the only one in my division who is (the union rep is a software developer up at head office). Keep us posted. Might be useful to know down the line.
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Sep 8, 2014 21:35
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Zero VGS posted:One of my friends is a computer janitor for a school in the US and I think he's either in a union or at least has some gubbment benefits because he says he gets a pension after 10 years full time. Most states let employees of state funded public schools participate in the state pension system (i.e. New York). Some states go even further and run a pension for civil servants and elected officials at the municipal and local levels (i.e. California).
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Sep 9, 2014 03:49
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Yeah even working as a student at a state university I had to pay into Ohio's public retirement system.
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Sep 9, 2014 04:20
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Fellatio del Toro posted:Yeah even working as a student at a state university I had to pay into Ohio's public retirement system. I had to pay into it when I worked at my local library during highschool. I -still- get letters from OPERS about the MINISCULE amount of money I have with them. It's... something like $20. I don't even know how they have tracked me through six moves.
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Sep 9, 2014 05:08
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Lum posted:Welp, I'm now a member of the Unite union, and apparently I'm not the only one in my division who is (the union rep is a software developer up at head office). I obviously don't know how UK unions work, but here in Denmark they will only take the case if it's not already, eh.. "in action" when you join. If the case starts after you join you're good, but they won't accept being some place people only join when they're already in need of help. In short, unions (in Denmark) work like insurance companies.
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Sep 9, 2014 07:23
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Crowley posted:I obviously don't know how UK unions work, but here in Denmark they will only take the case if it's not already, eh.. "in action" when you join. If the case starts after you join you're good, but they won't accept being some place people only join when they're already in need of help. In short, unions (in Denmark) work like insurance companies. Which makes sense.
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Sep 9, 2014 07:35
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My dad joined USDAW part way through a dispute, because of said dispute. They helped him out.
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Sep 9, 2014 07:41
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I suppose in theory, an insurance company might take a loss up front if they think that they can keep you for the rest of your life and make up the loss over time.
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Sep 9, 2014 09:12
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Dr. Arbitrary posted:I suppose in theory, an insurance company might take a loss up front if they think that they can keep you for the rest of your life and make up the loss over time. I think unions, ideally, are supposed to be a bit more high-minded than a profit-motivated insurance company...
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Sep 9, 2014 09:25
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Mr. Fix It posted:I think unions, ideally, are supposed to be a bit more high-minded than a profit-motivated insurance company... Haha nope.
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Sep 9, 2014 10:15
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Mr. Fix It posted:I think unions, ideally, are supposed to be a bit more high-minded than a profit-motivated insurance company... No, unions take care of their members. If it becomes widespread to "skip" the membership until you need them to sink countless hours into a legal dispute on your behalf there's no one left to pay the lawyers' salaries. Here in Denmark it was law up until 1993 that you had to join the union that held the agreement on salaries and working conditions in the workplace. Back then the unions was lax about joining before or after disputes. After 1993 it became more and more widespread to skip the union membership while still benefiting from the agreements arranged by the union, and understandably the union members became a bit miffed over that. As a result of more and more people choosing to skip the membership the unions has to cut back where they could, and an easy way to do that was to refuse aid in cases that originated before you became a member. I'm biased since Mrs. Crowley works for one of the largest unions in the country, but I fully sympathize with the harder line. If you won't help support the union when it doesn't directly benefit you (apart from the agreements and other perks people tend to ignore) don't expect to get help when you find yourself in a bind. Even if you just view the union dues as a legal insurance it's still worth the money.
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Sep 9, 2014 10:44
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From a tactical perspective, you might be able to get help on an issue that happened before you joined, but it'd be more than meets the eye Like if you're in an industry or area that doesn't have much exposure to unions, they could help as a loss leader. In any case, it wouldn't hurt to ask for help, maybe it fits with long term plans anyways.
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Sep 9, 2014 10:53
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Lum probably good idea if its ongoing to document from here out (any pre existing documentation can be pulled in as part of that I would hope). Then start looking for help in about a month or so, if your situation is at least tolerable for that length of time.
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Sep 9, 2014 11:38
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AN e-mail went out: Analysts aren't documenting tickets properly, so I thought I'd send an e-mail out to them to help guide them... ...and sent it out with the subject equivalent of "draft" I think I need to start drinking coffee
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Sep 9, 2014 13:16
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An e-mail from the CIO:quote:Order: Desktop for <user>
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Sep 9, 2014 18:38
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anthonypants posted:An e-mail from the CIO: So he can keep the System Restore feature!
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Sep 9, 2014 19:06
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anthonypants posted:An e-mail from the CIO: "Nope!"
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Sep 9, 2014 19:24
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It has the winky face, so I'd do it. Just because it would be fun to replace someone's lovely machine with a shittier one.
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Sep 9, 2014 19:34
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Not an Anthem posted:True story I live three blocks or so from real HQ. It's a huge fancy building with landscaping. What the hell do they do anymore? Rent office space out to F5 (who is expanding like mad)?
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Sep 9, 2014 19:44
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