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I've gotten by for like 3 years without a ticket came in worthy post. But lately things have been heating up. Users complaining about features that they think are bugs because they are bad at computers, asking really basic questions, blah blah. The recent one is that a user entered text and saved it, and is now complaining that the text is too long and wants us to limit it on input. 
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Sep 9, 2014 21:45
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jaegerx posted:Explain to your boss that this is an extremely quick way to get your credit processing account pulled and never given back. A car store I worked for did something akin to this. Only it was a credit application with 5 years of residential history, work history, references and social security number / DOB... in plain text format... over HTTP... 
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Sep 9, 2014 23:35
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Got a ticket in today where a lady couldn't get to Google.com. The problem she was having is that instead of Google opening up she was getting a picture of an old man with a beard that was asking her to install Google Chrome! I remoted in showed her it was a Google Doodle for Leo Tolstoy's birthday and then explained what Google Chrome was. Ticket closed.
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Sep 9, 2014 23:36
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Cactus Jack posted:Got a ticket in today where a lady couldn't get to Google.com. The problem she was having is that instead of Google opening up she was getting a picture of an old man with a beard that was asking her to install Google Chrome! I remoted in showed her it was a Google Doodle for Leo Tolstoy's birthday and then explained what Google Chrome was. Just imagine the chaos that occurred when the first-ever playable Google doodle was launched. If you left your browser open to Google for 30 seconds it would start playing on it's own, complete with music. I had people calling in all day complaining/freaking out about it. I don't think I was particularly productive that day either though. http://macek.github.io/google_pacman/
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Sep 10, 2014 00:32
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Orcs and Ostriches posted:It has the winky face, so I'd do it. Just because it would be fun to replace someone's lovely machine with a shittier one. Was I the only one who assumed it was a joke?
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Sep 10, 2014 01:09
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This is for you guys 
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Sep 10, 2014 04:55
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President Ark posted:Resolved: Took some white-out, painted letters back onto keys. Having a Das Keyboard would be a pretty good security measure in a school. In union talk, I'm a school computer janitor, and I'm in our classified (non-teaching) union. Which is pretty cool since the union just got me a $2/hour raise this year. Which puts me only a bit beneath neighboring districts. Compared to private sector, though...ugh. But, a lot of stability, good benefits, 181 work days a year, and teachers calling you a guru or computer genius to their class of awed 2nd graders when you push Input on the projector to get it to display the laptop screen.
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Sep 10, 2014 08:32
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Pyroclastic posted:Having a Das Keyboard would be a pretty good security measure in a school. Counterpoint: "Is this where all that MOTHERFUCKING CLICKING IS COMING FROM?????" *STOMP*
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Sep 10, 2014 09:06
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An exec came in... ...to our office wiggling her hands as she usually does and proclaimed: HELP, a piece of cheese has appeared on my screen. YES A PIECE OF CHEESE I DON'T HAVE THE TIME TO EXPLAIN COME RIGHT AWAY! It wasn't a piece of cheese, the mouse pointer turned into a cassette, which she interpreted as a piece of cheese, because she started making a macro in Word. She doesn't know what a macro is, she just clicked furiously and randomly and it happend. I have tonnes of these... Zhiwau fucked around with this message at 14:57 on Sep 10, 2014 |
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Sep 10, 2014 12:30
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Che Delilas posted:Counterpoint: "Is this where all that MOTHERFUCKING CLICKING IS COMING FROM?????" *STOMP* "Ow my foot..."
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Sep 10, 2014 12:35
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President Ark posted:Resolved: Took some white-out, painted letters back onto keys.
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Sep 10, 2014 14:02
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KoRMaK posted:Won't the white out wipe off on your fingers? It's cheap paint. Better put scotch tape over it. Or some nail polish sealant.
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Sep 10, 2014 15:12
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So a frantic couple of tickets came in. Apparently GoDaddy added our email to a spam blacklist and we're getting tons of bouncebacks from smtp.secureserver.net. Fun.
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Sep 10, 2014 15:24
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A major cutover from our file server and Xendesk environment at our colo to the new file server and Xendesk environment in our Peak cloud came in... A 19 hour workday yesterday (in at 8:30 AM, out at 2:30 AM - my boss was in until 4:30 wrangling the Citrix engineers) and so much asplosions come in. -Vice Versa missed a bunch of files to copy from network shares and home drives (that's on me - lesson learned, just next time exclude the redirected Chrome appdata folders or target only the actual shares and home drives) -MS Access (I know, I know) prompts to activate -Horrible, horrible slowness to the new desk environment -MRUs missing from Excel and other Office apps -Missing passwords in some third-party apps, because end users cannot remember their bad PWs Mostly unforeseen stuff but not fun on four hours' sleep.
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Sep 10, 2014 18:49
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Zhiwau posted:An exec came in... The cheese touch!
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Sep 10, 2014 19:17
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I'm in the process of splitting some domains from one godaddy account into another. The last IT guy in his infinite wisdom put 2 businesses onto the same Godaddy account. I'm attempting to take control of the domains to phase him out entirely of the picture (2 years later). The problem I have is he's added privacy to one of the sites using Domains by Proxy. He swears he never did this and blames it on the guy prior to him. I call the other guy and he puts the blame back onto the first who still claims he had nothing to do with it. I call into Godaddy and confirm that his personal email account was the one registered when he set it up. His response when I message him again "Oh, I'll look at it later. I guess it was me." God damnit, why would you set up a corporate domain account with your personal loving Gmail account.
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Sep 10, 2014 20:10
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m.hache posted:God damnit, why would you set up a corporate domain account with your personal loving Gmail account. People do this poo poo all the time. I have a guy today who bought his company's backups under his personal gmail account and tied it to his personal Amazon storage. Now he wonders why he's getting all the bills.
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Sep 10, 2014 20:17
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ConfusedUs posted:People do this poo poo all the time. To complicate things more there are two buildings. Building A has 2 business in it Building B has 1 (The primary where I work). 1 Godaddy account has 1 business from Business A and the SSL Certs for Business B. Then there is an EZhosting account for the second business in building A, and a Network Solutions account for the domain for the business in Building B. I had to re-read that 3 times to make sure I got it right.
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Sep 10, 2014 20:20
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m.hache posted:God damnit, why would you set up a corporate domain account with your personal loving Gmail account. Oh i've got those situations peppered around that I know of, but haven't tackled. I'm hopefully be gone before they're triggered.
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Sep 10, 2014 20:22
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Zhiwau posted:An exec came in... Today the old version of Java we use got added to Microsoft's list of unsecure plugins to block from running. The solution to this will be to whitelist the sites that need Java, or possibly just disable the check altogether, because god forbid our Java devs keep their apps current.
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Sep 10, 2014 20:31
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 Hey sirotan, is cow-orker there? He's stepped away from his desk right now, what can I do for you? Oh we have a leak in the ceiling. I already called the maintenance people about it but I know that cow-worker sometimes fixes these things for us... Could you tell him about it when he gets back?lol yeah sure
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Sep 10, 2014 20:41
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MJP posted:Mostly unforeseen stuff but not fun on four hours' sleep. Took a job once where I inherited an Access DB that printed count tickets and spit out counts for periodic physical inventories. First time around, I flew to the warehouse Thursday for Friday counts, found out late Thursday that they wanted print ticket formats changed, and I stayed onsite until 4am making the changes (I wasn't good at it then so there was a lot of Googling and smoke breaks). Passed out in my hotel room at 4:30am and was awoken by numerous calls at 7:30am demanding I come back onsite and change the format back.
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Sep 10, 2014 21:31
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Knormal posted:I was really hoping some disgruntled employee had slapped a piece of cheese on her monitor. If she ever pisses IT off now you know what to do. Hey I got that too today! Thanks, ADP! Adding the site as a trusted site stops it from happening, there's also a GPO that will stop it from happening entirely.
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Sep 10, 2014 21:48
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hihifellow posted:Hey I got that too today! Thanks, ADP!
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Sep 10, 2014 23:58
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Sirotan posted:
I wish I had a cow-worker 
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Sep 11, 2014 01:16
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What???
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Sep 11, 2014 04:47
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thebigcow posted:What??? I laughed. Im in the middle of making people who got my name from another group of people go through the correct channel to request help. (Im not even part of the tech support in this group anymore). I hate when people do this, its been 2 years, we have phone support that answers fairly quickly, 2 different email addresses, AND you are in a different part of the state. Goddamn.
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Sep 11, 2014 14:42
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Outlook 2013 crashes when user sends email. This is both on his desktop and laptop. This has turned into my personal case from hell.
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Sep 11, 2014 14:49
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Billy the Mountain posted:Outlook 2013 crashes when user sends email. This is both on his desktop and laptop. When office starts doing things that can't be fixed by a repair, reinstall, or an ost deletion, save yourself the time and agony and reimage if the issue is big enough. The amount of time you are going to waste fixing it like you would any other issue is soon going to be longer than reimage.
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Sep 11, 2014 14:52
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Billy the Mountain posted:Outlook 2013 crashes when user sends email. This is both on his desktop and laptop. On the plus side: if they can't use Outlook, they can't use to send business-critical emails that you guys would only end up deleting from the archive anyway.
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Sep 11, 2014 14:55
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Sickening posted:When office starts doing things that can't be fixed by a repair, reinstall, or an ost deletion, save yourself the time and agony and reimage if the issue is big enough. The amount of time you are going to waste fixing it like you would any other issue is soon going to be longer than reimage. Small business client, imaging is not an option. Manual wipe and reinstall: billable time at 125/hour. Will piss client off so higher ups here don't want to do that. Rock, hard place. spog posted:On the plus side: if they can't use Outlook, they can't use to send business-critical emails that you guys would only end up deleting from the archive anyway.  It wasn't us..it was Zenith... Billy the Mountain fucked around with this message at 15:06 on Sep 11, 2014 |
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Sep 11, 2014 15:03
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A bunch of calls came in. Some users can't print and are prompted to update their print drivers, which of course fails. I checked the print server and EVERY 32bit driver has vanished. Called the server room and they ran a script to see which drivers were being used, but it was overzealous and removed all of the 32bit drivers. Thusly, nobody who is still clunking around on 32bit windows can print through the server. Now we get to put in more tickets to reinstall specific drivers as calls come in for specific printers. Their reasoning for doing it? The driver folder was over 2GB and that stalled backups for whatever reason. Thanks for not at least warning the helpdesk.
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Sep 11, 2014 17:06
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Billy the Mountain posted:It wasn't us..it was Zenith... So why haven't you told them yet? You ducked out of the thread after you last posted.
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Sep 11, 2014 17:42
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Boogalo posted:A bunch of calls came in. Some users can't print and are prompted to update their print drivers, which of course fails. This, This is what itil change boards were designed for.
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Sep 11, 2014 18:03
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DrAlexanderTobacco posted:So why haven't you told them yet? You ducked out of the thread after you last posted. I thought Billy didn't really have a choice? He was just the patsy getting pulled along for the ride. He'd better be working on getting out of that job but it's not really on him if his managers decided lying is the best solution.
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Sep 11, 2014 18:32
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Billy, as much as I'd like to hear about this trainwreck as it unfolds, it's probably best not to post about it on the internet. 
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Sep 11, 2014 18:38
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An email came in from a cool user so I'll forgive her. "I know you are not involved in this anymore but I am bothering you anyway." Turns out it was an Outlook calendar issue which I was never involved in.
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Sep 11, 2014 20:02
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Can I just say gently caress Microsoft for not allowing me to uninstall OneNote when you use their god drat click-to-run service. Also, gently caress them for causing sendtoonenote print driver from eating all of the presidents printouts. I know they have their hands in so many different aspects of computers but Jesus why force One Note onto people.
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Sep 11, 2014 20:09
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Today I got to spend 10 minutes on the phone wondering why this user couldn't follow simple instructions and find any of the menus or anything I was trying to direct him to in Internet Explorer before I realized he was on Windows 8 and was in the wrong Internet Explorer. Thanks Microsoft.
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Sep 11, 2014 20:14
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Knormal posted:Today I got to spend 10 minutes on the phone wondering why this user couldn't follow simple instructions and find any of the menus or anything I was trying to direct him to in Internet Explorer before I realized he was on Windows 8 and was in the wrong Internet Explorer. Thanks Microsoft.
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Sep 12, 2014 02:20
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