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stuxracer
May 4, 2006

for people that do things

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Thanks Ants
May 21, 2004

#essereFerrari


the power of we :jerkbag:

MrMoo
Sep 14, 2000

jim truds posted:

email has been down for certain users for 4 days now. If they're in the office they can't connect, over VPN they can. Network team is in a pissing contest to avoid work.

I'm at 2 months now waiting for a network guy in India to fix multicast on a switch in Texas. Last update was the tedious "when was it last working" question, it is the first switch in the entire company I have found that doesn't support multicast. All our core products use multicast, it isn't that new and different.

luminalflux
May 27, 2005



My signature is "//$firstname". If I'm talking with a vendor or something for the first time i'll include a title I make up and my phone number.

Lamar Smith R-TX
Feb 23, 2012

I wish I could find some sort of definitive standard for acceptable name abbreviation/"amerification" that I could point to when this guy inevitably complains.



<edit> drat. wizard eliminated the accented A...

Screw it/yolo etcetera

Lamar Smith R-TX fucked around with this message at 21:40 on Sep 11, 2014

MrMoo
Sep 14, 2000

Is there some special definition of "initials" I missed? That should be "H.S." or "H.C.S." or "H.C.F.S.".

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.
poo poo not pissing me off:

I found a gravity simulating web site and haven't been able to stop playing with it for literally hours.

My latest creation, while rudimentary, took forever to get just right.



:effort: I wish I could post a recording. Watching my two little guys accelerate towards each other and juuuuust missing every time is hypnotic.

wa27
Jan 15, 2007

Agrikk posted:

poo poo not pissing me off:

I found a gravity simulating web site and haven't been able to stop playing with it for literally hours.

My latest creation, while rudimentary, took forever to get just right.



:effort: I wish I could post a recording. Watching my two little guys accelerate towards each other and juuuuust missing every time is hypnotic.

Homokaasu.org used to have a fun flash game like that, where you shoot a particle through a field of gravitational objects and it has to last X seconds. Unfortunately the site seems to have shut down. :(

dogstile
May 1, 2012

fucking clocks
how do they work?
This is going to take up so much of my time.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

dogstile posted:

This is going to take up so much of my time.

Heh. I had four different browser sessions open watching my own little solar systems unfold on each until firefox crashed and I lost all of my pretty tracers. :argh:

Nice part is that you can kick off a system, learn if it's stable in the first few minutes and then let the thing run for hours to get the cool tracer patterns...

thebigcow
Jan 3, 2001

Bully!

MrMoo posted:

Is there some special definition of "initials" I missed? That should be "H.S." or "H.C.S." or "H.C.F.S.".

I would assume the initial for his middle name. Unfortunately Spaniards have two first names and two last names. Or something.

TyrsHTML
May 13, 2004

MrMoo posted:

Is there some special definition of "initials" I missed? That should be "H.S." or "H.C.S." or "H.C.F.S.".

Yea I bet that wont fly. I deal with names on accounts and every single part of the name is important. Oh, and you cannot be certain that it is First, Middle, Middle, Last. It might be non hyphenated last names, or 2 first names or etc.

Our system can have 30 characters in a full name, incuding the # we use to signal breaks between first/middle/last. We get alot of angry customers.

Zamboni Apocalypse
Dec 29, 2009

Dick Trauma posted:

I just noticed my Sprint rep's signature graphic and it makes the advertising side of me want to choke someone.



"Companies such as Cannibal Systems LTD"

Lamar Smith R-TX
Feb 23, 2012

TyrsHTML posted:

Yea I bet that wont fly. I deal with names on accounts and every single part of the name is important. Oh, and you cannot be certain that it is First, Middle, Middle, Last. It might be non hyphenated last names, or 2 first names or etc.

Our system can have 30 characters in a full name, incuding the # we use to signal breaks between first/middle/last. We get alot of angry customers.

I've always assumed that because the "initials" box appears in the middle they intend for you just to enter a single M.I.

It takes what is inside that "initials" box and plops it into the users full name, so if my name is

James Jimmy Joe Sampson

and i put in a full set of initials the name would show up below as

James JJJS. Sampson which I'm pretty sure is improper

Lamar Smith R-TX fucked around with this message at 22:44 on Sep 11, 2014

Proteus Jones
Feb 28, 2013



luminalflux posted:

My signature is "//$firstname". If I'm talking with a vendor or something for the first time i'll include a title I make up and my phone number.

Hell, after 5 years I just now discovered I have an actual HR given job title. Up until then we've just been putting whatever. To be honest, I'll probably just be making it up going forward, as well. The HR title is pretty... blah. "PROF INFORMATION PROTECTION" Doesn't even make sense. I've decided I am a Professor of Information Protection.

mewse
May 2, 2006

flosofl posted:

Hell, after 5 years I just now discovered I have an actual HR given job title. Up until then we've just been putting whatever. To be honest, I'll probably just be making it up going forward, as well. The HR title is pretty... blah. "PROF INFORMATION PROTECTION" Doesn't even make sense. I've decided I am a Professor of Information Protection.

You're a pip

Proteus Jones
Feb 28, 2013



Greg Jackson posted:

You're a pip

Oh, yes. That's much better.

Demonachizer
Aug 7, 2004

Greg Jackson posted:

You're a pip
My "job title" is application support specialist.

dogstile
May 1, 2012

fucking clocks
how do they work?
"product name here" engineer.

Yup. That's the title.

Sprechensiesexy
Dec 26, 2010

by Jeffrey of YOSPOS

Dick Trauma posted:

I just noticed my Sprint rep's signature graphic and it makes the advertising side of me want to choke someone.



I had a Juniper account manager mail me, the text in his signature was in Comic Sans...

FlapYoJacks
Feb 12, 2009
#define _MX6Q_PAD_CSI0_DAT17__UART4_CTS IOMUX_PAD(0x066C, 0x029C, 3, 0x0934, 1, 0)
:argh:

See that? SEE THAT? 5 days of searching, 5 days of hunting down registers, 5 days of checking and double checking and trying to figure out why bluetooth isn't working on the board I am developing on. All because Freescales TRM is incorrect.

It should have been:

#define _MX6Q_PAD_CSI0_DAT17__UART4_CTS IOMUX_PAD(0x066C, 0x029C, 3, 0, 0, 0)

Thanks Freescale! :smithicide:

nitrogen
May 21, 2004

Oh, what's a 217°C difference between friends?

Dick Trauma posted:

I just noticed my Sprint rep's signature graphic and it makes the advertising side of me want to choke someone.



I dont know how sprint is in your area, but in my area it is the perfect cellphone service for companies with people in them that never use their phones for voice or data.

Ynglaur
Oct 9, 2013

The Malta Conference, anyone?

Dick Trauma posted:

I just noticed my Sprint rep's signature graphic and it makes the advertising side of me want to choke someone.



This reminds me of that law firm's add, where a client gave this glowing testimonial: "The partners were like real people."

Super Slash
Feb 20, 2006

You rang ?
Telephony is going to be the death of me;

- A few days ago some guy's IP phone was inoperable, and after a bunch of head scratching I got the VOIP provider to re-provision the phone to working order.
- Yesterday the same happened to another phone, similar process except I had to swap a DDI with another unused phone to get it going in a hurry, then I'm told this is a problem because a girl from marketing said they just ordered a poo poo load of business cards with the old DDI number on it... poo poo
- Today to get this resolved I was going to swap the DDI again with another phone that actually has the exact same DDI in the first place (I have absolutely no idea why), but the easier solution was just to physically swap the phones and change the assigned agents on the cloud platform.
- Then one of the shitheel field sales drops by to harass my non-techie colleague to solve why his iPhone can't bring up the keypad, I come by with my lunch, close all the open apps, keypad opens, hand back, sit down.

I'm really hating the fact we don't purely use softphones, when people have options poo poo goes wrong; Everyone is supposed to use the web dialler app, not the friggin' handset, that makes management get uppity when it comes to call recordings and stats.

McGlockenshire
Dec 16, 2005

GOLLOCKS!
Oh hey look a convenient telephony conversation.

So word just came down that we're getting a Shoretel system to replace our prehistoric Mitel piece of crap. They didn't bother consulting me, because I have too much other poo poo to worry about. They're right, but I'm still pissed. I'll get over it.

How hosed are we with Shoretel, and what should we be looking out for when the contractors come in?

Thanks Ants
May 21, 2004

#essereFerrari


All phone systems are sold by phone vendors no matter how much they would like you to think that this is the new age of IP and they've changed. It's still a world of feature licenses, terrible support, and barely functional products. Oh, and paying through the nose for it.

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.
Shoretel can work well but I still find their web based interfaces clunky. Not IP Office clunky, but not as easy as it should be. The sets are pretty reliable, the switches are ok. I've had a few get wonky with CPU usage over bridged call appearances which Shoretel seems to choke on.

I have it rolled out to about a dozen offices in three cities and two states, 100 or so users. Most sites have their own Shoretel switch and I have a hot spare in our datacenter. We have one distributed voicemail server at HQ and a second up north in S.F.

sfwarlock
Aug 11, 2007
Not sure which thread this goes in, but I just found out one of my minions has been "resolving" cannot-log-in tickets (in a domain environment) by creating the user a local account and relinking them to their network shares using domain admin creds. While grousing about "what stupid poo poo this domain nonsense is, it just makes my job harder."

Long story short, we're now hiring...

mllaneza
Apr 28, 2007

Veteran, Bermuda Triangle Expeditionary Force, 1993-1952




Dick Trauma posted:

Shoretel can work well but I still find their web based interfaces clunky. Not IP Office clunky, but not as easy as it should be. The sets are pretty reliable, the switches are ok. I've had a few get wonky with CPU usage over bridged call appearances which Shoretel seems to choke on.

I have it rolled out to about a dozen offices in three cities and two states, 100 or so users. Most sites have their own Shoretel switch and I have a hot spare in our datacenter. We have one distributed voicemail server at HQ and a second up north in S.F.

I've worked supported a Shoretel system. Their web interfaces indeed suck, and they probably haven't finished the upgrade they were promising me back in January. That said, their support is excellent and once you get your head around the web interface you can do a lot with call flow and autoattendants. Anything that can't be handled through the web UI is just a quick phone call away.

Spazz
Nov 17, 2005

sfwarlock posted:

Not sure which thread this goes in, but I just found out one of my minions has been "resolving" cannot-log-in tickets (in a domain environment) by creating the user a local account and relinking them to their network shares using domain admin creds. While grousing about "what stupid poo poo this domain nonsense is, it just makes my job harder."

Long story short, we're now hiring...

How did he slip through the cracks?

J
Jun 10, 2001

sfwarlock posted:

Not sure which thread this goes in, but I just found out one of my minions has been "resolving" cannot-log-in tickets (in a domain environment) by creating the user a local account and relinking them to their network shares using domain admin creds. While grousing about "what stupid poo poo this domain nonsense is, it just makes my job harder."

Long story short, we're now hiring...

Haha what the gently caress? :psyduck:

Thanks Ants
May 21, 2004

#essereFerrari


mllaneza posted:

I've worked supported a Shoretel system. Their web interfaces indeed suck, and they probably haven't finished the upgrade they were promising me back in January. That said, their support is excellent and once you get your head around the web interface you can do a lot with call flow and autoattendants. Anything that can't be handled through the web UI is just a quick phone call away.

I've never had their endpoints get anything other than a "well I suppose if that's what they look like" response from anyone. By far the ugliest, perhaps with the exception of Splicecom.

ghostinmyshell
Sep 17, 2004



I am very particular about biscuits, I'll have you know.
Oh look updates to all my open questions and cases with various vendors arriving at 4:59 pm on a Friday pulling the "We need the logs again..." card.

kensei
Dec 27, 2007

He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!


When you have a good vendor, ShoreTel is not bad. We are okay with it lately.

Great Orb!
Feb 4, 2009
A full server backup to an external drive failed. Doesn't look like it copied anything and failed right out of the gate, too. Guess I get to babysit it until it's done, since it's an important production server that has a terabyte and a half of data sitting on it.

Did I mention it's backing up over USB 2? :cripes:

mewse
May 2, 2006

kensei posted:

When you have a good vendor, ShoreTel is not bad. We are okay with it lately.

There's only one vendor for ShoreTel in my region and it kinda sucks. They hooked me up with some free training tho

stubblyhead
Sep 13, 2007

That is treason, Johnny!

Fun Shoe

Priss In Plate posted:

A full server backup to an external drive failed. Doesn't look like it copied anything and failed right out of the gate, too. Guess I get to babysit it until it's done, since it's an important production server that has a terabyte and a half of data sitting on it.

Did I mention it's backing up over USB 2? :cripes:

Hope you don't have weekend plans. In October.

ConfusedUs
Feb 24, 2004

Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!





Priss In Plate posted:

A full server backup to an external drive failed. Doesn't look like it copied anything and failed right out of the gate, too. Guess I get to babysit it until it's done, since it's an important production server that has a terabyte and a half of data sitting on it.

Did I mention it's backing up over USB 2? :cripes:

Haha I had a customer the other day who was OUTRAGED that his restore from his local backups on an external hdd was going so slow. He restored from the cloud and it was super fast! WHY IS THE CLOUD FASTER THAN LOCAL THIS MAKES NO SENSE YOUR poo poo IS BROKEN RARG RAGE RAAAAAAAAAAH!

Drive was plugged into an ancient server with USB1. One.

kensei
Dec 27, 2007

He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!


Greg Jackson posted:

There's only one vendor for ShoreTel in my region and it kinda sucks. They hooked me up with some free training tho

Hmmm I got access to the support forums but Google seems to do just as well.

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McGlockenshire
Dec 16, 2005

GOLLOCKS!

Dick Trauma posted:

Shoretel can work well but I still find their web based interfaces clunky. Not IP Office clunky, but not as easy as it should be.


mllaneza posted:

I've worked supported a Shoretel system. Their web interfaces indeed suck, and they probably haven't finished the upgrade they were promising me back in January. That said, their support is excellent and once you get your head around the web interface you can do a lot with call flow and autoattendants. Anything that can't be handled through the web UI is just a quick phone call away.


kensei posted:

When you have a good vendor, ShoreTel is not bad. We are okay with it lately.


Thank you for the reassuring words. For some reason I'd filed them in the "oh hell no, avoid!" category. Was probably thinking of another somethingtel.

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