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Don't set static IPs on your printers, use DHCP reservations instead.
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Sep 24, 2014 09:38
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Isn't that what static dhcp allocations are great for? E: sonuva
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Sep 24, 2014 09:41
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I called in sick today because the lurgy has gotten the better of me, the lady that picked up informed me "the kitchen has been flooded and some of it seeped in the nearby computer (server) room". On the floor stands the UPS box, a machine which powers a wallboard, a boxed fuser, box of ethernet cables, loose HDMI over ethernet kit; I can tell the server isn't dead, but it's going to be a blast getting back into the office 
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Sep 24, 2014 09:58
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Collateral Damage posted:Don't set static IPs on your printers, use DHCP reservations instead. These are very small offices, not on the vpn, and there's around 200 of them. They get one router, one printer, one computer. All printers get the same IP address on the 192.168.x.x range so we can standardise the computers with just a few printers installed and anyone can print from any office. It worked pretty well with the HPs that never lost their address. Bonus stupidity on our side: using the same address for the HP and Epsons, so users would send to the wrong printer and find dozens of pages of gibberish coming out.
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Sep 24, 2014 10:08
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On the router you can set it so the printer always receives the same IP via dhcp. You don't have to mess with the printer.
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Sep 24, 2014 12:02
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Cojawfee posted:On the router you can set it so the printer always receives the same IP via dhcp. You don't have to mess with the printer. This would probably cause as much annoyance as it solves. Our routers pick up their settings from a template during a hard reset, but sometimes refuse to take it and go to factory settings instead. We then have to set them manually, but short term the users can connect with the default SSID and still print because the settings are on the printer.
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Sep 24, 2014 13:10
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Why are you dealing with a network printer if there is only one computer? Hook that poo poo up via USB and tell the office clowns to call their 7 year olds if they have trouble.
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Sep 24, 2014 13:41
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I know the ignorance of users is low hanging fruit in this thread, but I'm getting kinda tired of hearing from them "I spilled water on my phone and now it's not working. Do you know anything about it? Is this a common problem? It was just a little splash of water and not a big one, does that help? Is there anything you can try? Is there anything you can do?"
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Sep 24, 2014 13:54
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evobatman posted:I know the ignorance of users is low hanging fruit in this thread, but I'm getting kinda tired of hearing from them "I spilled water on my phone and now it's not working. Do you know anything about it? Is this a common problem? It was just a little splash of water and not a big one, does that help? Is there anything you can try? Is there anything you can do?" At least they're being honest about spilling water on their phones. I don't know it just suddenly stopped working one day I don't know what's wrong? No I don't know why water is dripping out of it I didn't submerge it... ...do you have any of those new iPhones in yet?
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Sep 24, 2014 13:58
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evobatman posted:I know the ignorance of users is low hanging fruit in this thread, but I'm getting kinda tired of hearing from them "I spilled water on my phone and now it's not working. Do you know anything about it? Is this a common problem? It was just a little splash of water and not a big one, does that help? Is there anything you can try? Is there anything you can do?" "Is there anything you can do like buy a new Iphone?"
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Sep 24, 2014 13:59
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jim truds posted:"Is there anything you can do like buy a new Iphone?" Once I got asked if I could recommend a more expensive laptop to my boss when we were buying some new ones (guy was getting his old one replaced) over a slightly shittier one. They did this while sliding over some booze. Of course I loving recommended the more expensive one. I'm not above a bribe.
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Sep 24, 2014 14:08
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Renegret posted:At least they're being honest about spilling water on their phones.
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Sep 24, 2014 14:14
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Mustache Ride posted:Why are you dealing with a network printer if there is only one computer? Hook that poo poo up via USB and tell the office clowns to call their 7 year olds if they have trouble. I oversimplified; it used to be one laptop was issued to each site, but that was terrible because no one took responsibility for it so now it's issued to the managers (who may manage multiple sites) and area managers (who manage many), plus people get transferred between sites frequently.
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Sep 24, 2014 14:20
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A ticket came in! User dropped his phone...... under his lawnmower....... I'm not the phone guy so it was pretty funny seeing the user bring in a grocery sack of phone pieces. Normally I would blame a user for doing dumb things on purpose to get a better phone but this guy would probably be equally happy with either an iPhone 6 or a Jitterbug. I just don't know why you'd have you phone with you on the mower.
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Sep 24, 2014 17:01
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n3rdal3rt posted:A ticket came in! Having had a lawn that took more than 3 hours to mow, I can understand why.
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Sep 24, 2014 17:11
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the same reason why riding mowers come with cup holders
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Sep 24, 2014 17:29
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go3 posted:Brothers go in warehouses or other lovely environments Some of ours are used in very dusty/dirty stores (commercial lumber yards). For the units in that environment I don't expect a very long life out of them, but I at least expect the fuser to last longer than a toner cartridge. Even the ones in the nice clean offices died the same way.
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Sep 24, 2014 19:05
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n3rdal3rt posted:I just don't know why you'd have you phone with you on the mower.  Listening to music? Listening to a webinar? Texting while mowing?
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Sep 24, 2014 19:09
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stevewm posted:Some of ours are used in very dusty/dirty stores (commercial lumber yards). For the units in that environment I don't expect a very long life out of them, but I at least expect the fuser to last longer than a toner cartridge. That's a shame. When I was just a wage-slave at Staples I always tried to steer folks toward Brothers because they were the only printers left that didn't gently caress your computer to death with driver bloat that required dual-layer DVDs to install. Brother only moved to putting their drivers on CD when computers stopped coming with floppy drives.
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Sep 24, 2014 19:31
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KoRMaK posted:
Knowing this thread the guy was clearly dialing into a conference call, on speaker of course. He also had nothing to add but the dull drone of his ride on mower for 3 hours. P.S. Whats mute?
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Sep 24, 2014 19:32
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bitterandtwisted posted:This would probably cause as much annoyance as it solves. Our routers pick up their settings from a template during a hard reset, but sometimes refuse to take it and go to factory settings instead. We then have to set them manually, but short term the users can connect with the default SSID and still print because the settings are on the printer. You could do both maybe. Have the printer give itself an IP but also set up static DHCP on the router. Then if the router messes up, the printer still has its IP. If the printer messes up and goes to default settings, the router will give it the right IP. Also, if you regularly have to hard reset a router, you need a new router. If it's a consumer router, maybe you'll have to reboot it every once in a while. If it's an enterprise router it should run perfectly for all time. Cojawfee fucked around with this message at 20:14 on Sep 24, 2014 |
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Sep 24, 2014 20:12
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Because of an exclusive contract we're stuck only being able to buy Samsung printers. They have frequent networking issues, flimsy trays, and if you ship them with the toner cartridge installed it spills everywhere. And because of contract shenanigans a new printer with included toner cartridge is about $20 cheaper than the replacement toner. It would literally be cheaper for us to replace the printer when the toner ran out than to buy the replacement toner. Not to mention the bunch another unit bought to use with mainframe printing because the vendor assured them they supported that, only to find after they got here that what the vendor meant is they support mainframe printing as long as you have something intermediary converting the mainframe traffic to regular IP-based traffic first. State contracts everybody.
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Sep 24, 2014 20:17
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evobatman posted:I know the ignorance of users is low hanging fruit in this thread, but I'm getting kinda tired of hearing from them "I spilled water on my phone and now it's not working. Do you know anything about it? Is this a common problem? It was just a little splash of water and not a big one, does that help? Is there anything you can try? Is there anything you can do?" Had a user once tell me we broke his MacBook by putting Exchange on it (installing Outlook and disabling Eudora) telling us "I drop and spill coffee on this all the time! Always worked before!" Fast forward a few days later when he calls in from the Apple store asking if we have a corporate discount because they found water damage.
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Sep 24, 2014 20:26
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Knormal posted:Because of an exclusive contract we're stuck only being able to buy Samsung printers. They have frequent networking issues, flimsy trays, and if you ship them with the toner cartridge installed it spills everywhere. And because of contract shenanigans a new printer with included toner cartridge is about $20 cheaper than the replacement toner. It would literally be cheaper for us to replace the printer when the toner ran out than to buy the replacement toner. Printers often ship with a starter toner cartridge which has less prints than a replacement.
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Sep 24, 2014 21:12
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Demonachizer posted:Printers often ship with a starter toner cartridge which has less prints than a replacement.
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Sep 24, 2014 21:51
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Knormal posted:True, but not that many fewer prints. HP's are about 1/3 capacity on the lovely lasers  My purchasing department responds by buying refurb toners from Office Depot.
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Sep 24, 2014 22:03
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Sickening posted:The only attainable goal with I know it's a few pages back, but I feel this is more universal. Rorac fucked around with this message at 22:44 on Sep 24, 2014 |
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Sep 24, 2014 22:38
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LeftistMuslimObama posted:That's a shame. When I was just a wage-slave at Staples I always tried to steer folks toward Brothers because they were the only printers left that didn't gently caress your computer to death with driver bloat that required dual-layer DVDs to install. Brother only moved to putting their drivers on CD when computers stopped coming with floppy drives. My home Brother is relatively new and I've had zero issues with it, except sometimes it forgets to check google print until you restart it (this might have something to do with my lovely internet).
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Sep 24, 2014 23:06
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ticket came in.. 3rd party tech for a client is bitching about having to setup an iSCSI connection on a server. I had to set one up about three years ago and knew nothing about iSCSI, hell I had never heard of it before. 5 minutes with google and it was up and running. Some people just hate learning things.
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Sep 24, 2014 23:07
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Knormal posted:True, but not that many fewer prints. I am not so sure about that. I think the Okis I have dealt with here come with 1k page toners but the replacement toner is 5k pages. Basically they come with enough toner to install the printer and verify it is not DOA and sort out teething issues then order a new set.
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Sep 24, 2014 23:34
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Rorac posted:I know it's a few pages back, but I feel this is more universal. As I stated earlier: If you hate printers, either: -You have a bunch of lovely HP/Samsung/Dell desktop pieces of garbage -Your copier tech is terrible/IT doesn't know what they are doing. A properly maintained MFP with up-to-date drivers and correctly implemented print queue(like setting up accessories, defaults, presets) runs completely smoothly. There are better and worse manufactures, but they all will work fine for general office use.
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Sep 24, 2014 23:39
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You're right, the near universal hatred of dealing with printers has nothing to do with printers, it's just IT that's got it all screwed up You're not a director or a vp by any chance are you
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Sep 24, 2014 23:56
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Mrit posted:As I stated earlier: If you hate printers, either: Oh my. I ignored your post about this before because it you left so much open that I assumed you meant something different than how I read it. But here we are, you saying this and I can't figure out how anybody that has been around MFP printers long enough could ever come to this conclusion. You are the worst.
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Sep 25, 2014 00:06
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tehloki posted:You're right, the near universal hatred of dealing with printers has nothing to do with printers, it's just IT that's got it all screwed up Its not only IT. It is also terrible service techs. As I stated. The important part is to understand why a problem is happening, not just say that 'printers suck, lol'. This can be a tech that doesn't explain how to setup services on the mfp, provide firmware updates that solve problem, or train users to keep them from jamming the machine every 5 minutes. It can also be IT when they treat the machine as a burden and not a delicate piece of equipment. Mrit fucked around with this message at 00:10 on Sep 25, 2014 |
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Sep 25, 2014 00:07
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I think you're interpreting "gently caress printers" as "all printers are physically terrible" instead of "gently caress dealing with lovely printers and users who have no idea how to use printers"
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Sep 25, 2014 00:10
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tehloki posted:I think you're interpreting "gently caress printers" as "all printers are physically terrible" instead of "gently caress dealing with lovely printers and users who have no idea how to use printers" Oh. Then yes, gently caress users and lovely desktop printers. 
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Sep 25, 2014 00:14
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I've seriously taught my users the same things over and over again and there is a large group that just never seems to learn anything. I don't think I'm a horrible teacher, considering most people I teach a printer thing to learn it within 30 seconds There are also issues that crop up with some of our printers that aren't in your list of lovely devices that have nothing to do with patterns of use or misuse or improper maintenance. Certain parts in our xerox machines just seem to wear out or get misaligned every 3 weeks and cause the machine to jam on every 3rd page until I can summon a tech
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Sep 25, 2014 00:15
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Alighieri posted:ticket came in.. 3rd party tech for a client is bitching about having to setup an iSCSI connection on a server. I had to set one up about three years ago and knew nothing about iSCSI, hell I had never heard of it before. 5 minutes with google and it was up and running. Some people just hate learning things. I'm not gonna lie. Doing iSCSI targets "right" (with jumbo frames and a segmented network and mpio and isns and lun masking and all the rest) is nontrivial. Configuring an initiatior from Windows is pretty dead simple assuming your NICs are already set up and you make sure you actually have multiple paths to the target. But learning iSCSI is not a 5 minute or 30 minute job unless you're already comfortable with FC and networking
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Sep 25, 2014 01:42
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A cold-call transfer came in ... from Comcast. Comcast heard he had a server and sent him to our support queue - not even the same building or company, just threw the customer at us. Proved a 3rd party router wasn't receiving an IP Address from the Modem so WAY outside of the server scope. But seriously!? Just dialing a 1-800 number and bridging the call like that? Really?
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Sep 25, 2014 01:50
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Alighieri posted:Some people just hate learning things. Some people also hate teaching themselves in production.
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Sep 25, 2014 04:08
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