|
Sirotan posted:An update came in, to my KACE box. From the list of resolved issues: Really? REALLY?! How do these companies stay in business that they can release software with such simple problems?
|
#
?
Oct 8, 2014 16:24
|
|
|
|
| # ? May 21, 2024 16:15 |
|
|
totalnewbie posted:Really? REALLY?! How do these companies stay in business that they can release software with such simple problems? "Dell is not a software company" has been quoted to me a few times... vvv: I'm stealing this. Thank you. Malek fucked around with this message at 20:59 on Oct 8, 2014 |
|
#
?
Oct 8, 2014 16:48
|
|
|
Malek posted:"Dell is not a software company" has been quoted to me a few times... "we sell hammers" is the excuse Home Depot was using for years of lax security. Excuses are awesome.
|
|
#
?
Oct 8, 2014 17:14
|
|
|
totalnewbie posted:Really? REALLY?! How do these companies stay in business that they can release software with such simple problems? There are probably other companies stuck using them due to the sunk cost fallacy we've got going on in my shop. 
Sirotan fucked around with this message at 17:30 on Oct 8, 2014 |
|
#
?
Oct 8, 2014 17:26
|
|
|
How is it remotely acceptable for software to require its end users to escape their own special characters. I don't care if it's just for IT guys, I shouldn't have to type \\ or \" to enter loving notes in a ticket.
|
|
#
?
Oct 8, 2014 17:35
|
|
|
LeftistMuslimObama posted:How is it remotely acceptable for software to require its end users to escape their own special characters. I don't care if it's just for IT guys, I shouldn't have to type \\ or \" to enter loving notes in a ticket.
|
|
#
?
Oct 8, 2014 17:40
|
|
|
gently caress me, some tech comes to us to install an additional VoIP T1 line, and while he's at it he's like "Oh, you have 79 of 80 lines used, okay, I freed up some resources from the conference phones". Great I think, except I check out the Polycom conference phone at the front desk and now for some reason it drops any call after 30 seconds on the dot. I change it to a different model Polycom on the same line and that phone drops it the same way. "Well, I changed the settings back and it's still doing it, I guess it wasn't anything I did, welp, gotta go catch another appointment!" We have a loving cross-site meeting tomorrow that relies on that conference phone. I'm busting my rear end to get these guys back here for damage control, and while I'm 95% sure it's this guy's tweak and not anything I did I'd like to sort that out so we're not getting billed for them to fix their own mistakes. Edit: aaaand fixed... apparently this happened 3 months ago and they already fixed it once before by altering some settings... SIP, ladies and gentlemen. Zero VGS fucked around with this message at 19:51 on Oct 8, 2014 |
|
#
?
Oct 8, 2014 18:38
|
|
|
An intern came up to me and asked an important question. "Um, do you know how I can hack the computer lab printers so I can print for free at my school?" Kids these days 
|
|
#
?
Oct 8, 2014 20:32
|
|
|
pr0digal posted:An intern came up to me and asked an important question. I assume you told him how?
|
|
#
?
Oct 8, 2014 20:36
|
|
|
Guy that's been working with us for a few years calls in, urgent priority, needs someone at his house asap or he'll call someone else to come out. Well gently caress it, I'm on lunch but he's only ~10 minutes from where I'm at. Drive out there, his monitor is frozen on a gay porn site and his wife is getting home from vacation in a few hours.
|
|
#
?
Oct 8, 2014 20:52
|
|
|
uPen posted:Guy that's been working with us for a few years calls in, urgent priority, needs someone at his house asap or he'll call someone else to come out. Well gently caress it, I'm on lunch but he's only ~10 minutes from where I'm at. Ahahahahaha. Glorious. Why didn't he just pull the power?
|
|
#
?
Oct 8, 2014 20:57
|
|
|
FireSight posted:I assume you told him how? I told him he'd have to probably compromise the central print server and he shut up pretty quick.
|
|
#
?
Oct 8, 2014 21:00
|
|
|
FireSight posted:I assume you told him how? You could have gave him a usb cable and saying "Bring your laptop and plug this cord into the printer and your laptop, install drivers". He will either get caught and learn a lesson or get away with it while you seem like a cool guy. Win win situation.
|
|
#
?
Oct 8, 2014 21:08
|
|
|
uPen posted:Guy that's been working with us for a few years calls in, urgent priority, needs someone at his house asap or he'll call someone else to come out. Well gently caress it, I'm on lunch but he's only ~10 minutes from where I'm at. Oh man, reminds me of when my dad was working at his job on someone's test iPad - they wanted to see how well they worked with various apps and also wanted something lightweight and portable. Dad gets a call from one of the guys doing the "testing", and he couldn't figure out how to get an app working or something. So he takes a look at the iPad, starts minimizing Safari browser windows and BAM! hardcore gay bondage porn right in his face. On a company device, attached to the company wireless. He quietly closed it out, said he'd have to look at a few settings, and brought it up to his manager. Manager reprimanded the gay porn guy, but my dad flat out refused to work on any more of his stuff after that. I honestly don't know how someone can keep their job after an incident like that. 
|
|
#
?
Oct 8, 2014 21:15
|
|
|
Sickening posted:You could have gave him a usb cable and saying "Bring your laptop and plug this cord into the printer and your laptop, install drivers". He will either get caught and learn a lesson or get away with it while you seem like a cool guy. Win win situation. I feel really dumb for not thinking of that.
|
|
#
?
Oct 8, 2014 21:23
|
|
|
Ozz81 posted:Oh man, reminds me of when my dad was working at his job on someone's test iPad - they wanted to see how well they worked with various apps and also wanted something lightweight and portable. Dad gets a call from one of the guys doing the "testing", and he couldn't figure out how to get an app working or something. So he takes a look at the iPad, starts minimizing Safari browser windows and BAM! hardcore gay bondage porn right in his face. On a company device, attached to the company wireless. He quietly closed it out, said he'd have to look at a few settings, and brought it up to his manager. Manager reprimanded the gay porn guy, but my dad flat out refused to work on any more of his stuff after that. I honestly don't know how someone can keep their job after an incident like that. Back in my phone support days, Verizon (the ISP, not cellular) had the idea to offer a monthly fee service where a customer could call in for ANY problem with their computer, and we would help. Given how laxly they wrote the rules to start, we had to help with people who were doing poo poo like trying to torrent software, people who needed help seeing porn videos, help setting up their frigging DATING PROFILES (we had one guy call in ten times about this issue, because we didn't set it up good enough, nobody was responding!). I had one call where a dude was trying to upload his homemade gay porn onto a yahoo group. He couldn't explain what he was looking at, so I had to use GoToAssist to view his desktop and find the file. Well... dudes webcam was on when I remoted in. He was nude, with the camera aimed at torso/crotch. I am outright forbidden to make changes to desktop settings or comment on anything on the desktop unless it directly applies to the job at hand. So I have to find this guys porn video (windows explorer was set to show a clip from the video as the icon, as a note) and upload it to the yahoo group for him, and the entire time his webcam software has an overlay of his dick sitting at the top left corner of the screen. Argh. On another call, I had some dude who needed help getting Naked News Network videos to play. And he made me remote in and sit on his screen while he watched them "just in case there is a problem".
|
|
#
?
Oct 8, 2014 21:25
|
|
|
FireSight posted:Back in my phone support days, Verizon (the ISP, not cellular) had the idea to offer a monthly fee service where a customer could call in for ANY problem with their computer, and we would help. Given how laxly they wrote the rules to start, we had to help with people who were doing poo poo like trying to torrent software, people who needed help seeing porn videos, help setting up their frigging DATING PROFILES (we had one guy call in ten times about this issue, because we didn't set it up good enough, nobody was responding!). What ... who... Jesus all I can say to that is that my girlfriend is a counselor if you need some help dealing with the plethora of dicks, balls and other outright hosed up poo poo I'm sure you saw/had to do.
|
|
#
?
Oct 8, 2014 21:33
|
|
|
Those have gotta be guys trolling you. Probably happens with the Amazon Mayday thing as well.
|
|
#
?
Oct 8, 2014 21:38
|
|
|
LeftistMuslimObama posted:How is it remotely acceptable for software to require its end users to escape their own special characters. I don't care if it's just for IT guys, I shouldn't have to type \\ or \" to enter loving notes in a ticket. It is 100% unacceptable, because it means that the underlying issue still exists and was improperly papered over with a fig leaf instead of actually researched and solved. Using prepared statements has existed for decades, if your developers can't use them then something somewhere is monumentally hosed. Thanks Ants posted:Those have gotta be guys trolling you. You're new here, aren't you?
|
|
#
?
Oct 8, 2014 21:40
|
|
|
I'm sure it's fairly common and I've just never run into it, but someone managed to get an adware spam extension that shows as being installed by enterprise settings on their Chrome. Which meant you couldn't uninstall or disable it from within Chrome. Wasn't too hard to fix after Googling it, but I'm almost impressed.
|
|
#
?
Oct 8, 2014 21:50
|
|
|
This is from yesterday, but I've been in meetings all day.m.hache posted:Rule #1, always blame someone else. One of the worst jobs I ever had was in a call center, but they had an amazing policy that I wish every workplace had: You weren't allowed to blame anyone else, for any fuckups, ever. You didn't have to accept blame yourself, but you absolutely could not point the finger at anyone, under threat of immediate termination. It sounds silly but it both immediately removes many opportunities for bad blood and also stops the blame game in its tracks, forcing you to focus on dealing with the issue instead.
|
|
#
?
Oct 8, 2014 21:52
|
|
|
guppy posted:One of the worst jobs I ever had was in a call center, but they had an amazing policy that I wish every workplace had: You weren't allowed to blame anyone else, for any fuckups, ever. You didn't have to accept blame yourself, but you absolutely could not point the finger at anyone, under threat of immediate termination. It sounds silly but it both immediately removes many opportunities for bad blood and also stops the blame game in its tracks, forcing you to focus on dealing with the issue instead. "This was my fault, for believing that my coworkers were not total mouthbreathers."
|
|
#
?
Oct 8, 2014 21:55
|
|
|
good jovi posted:"This was my fault, for believing that my coworkers were not total mouthbreathers." "You're not supposed to point blame. You're fired".
|
|
#
?
Oct 8, 2014 21:56
|
|
|
guppy posted:One of the worst jobs I ever had was in a call center, but they had an amazing policy that I wish every workplace had: You weren't allowed to blame anyone else, for any fuckups, ever. You didn't have to accept blame yourself, but you absolutely could not point the finger at anyone, under threat of immediate termination. It sounds silly but it both immediately removes many opportunities for bad blood and also stops the blame game in its tracks, forcing you to focus on dealing with the issue instead. Wait a second, so if you're a complete fuckup no one will ever be able to blame you? Is that what I'm hearing?
|
|
#
?
Oct 8, 2014 22:12
|
|
|
baquerd posted:Wait a second, so if you're a complete fuckup no one will ever be able to blame you? Is that what I'm hearing? I mean... I seriously doubt that. Sounds like you just aren't allowed to talk poo poo about Billy Dumbfuck to the customer, but presumably issues can still be brought up with management and dealt with accordingly. Edit: I hope that's what he meant, anyway.
|
|
#
?
Oct 8, 2014 22:14
|
|
|
It's just PR, it's not like you wouldn't get shitcanned if you dunked someone's customer data or something.
|
|
#
?
Oct 8, 2014 22:36
|
|
|
pr0digal posted:I told him he'd have to probably compromise the central print server and he shut up pretty quick. nmap to find the printer IPs, FTP to the printer's IP, cd PORT1, PUT book.pdf My university historically didn't have printer quotas for the Unix systems, while windows did. It was run under the premise of "don't be a dickhead, print double-sided and use psnup to fit 4 pages on 1 A4 if you're printing a textbook". Well, some higher-up decided that quotas were needed for Unix as well. And lo, quotas were added if you went via the central print spooler. FTP, however, was still enabled on the printers in each computer lab. I asked the admins about it and they were like "well, nobody told us to lock that down, so if you know about it congrats, gently caress quotas forever" luminalflux fucked around with this message at 22:54 on Oct 8, 2014 |
|
#
?
Oct 8, 2014 22:50
|
|
|
Pudgygiant posted:I know this is from a page ago but I have a good one. We had an issue where certain models of Dells with certain models of docks wouldn't pull DHCP only on certain switch ports. They'd work fine everywhere else, anything else would work fine on those ports. It was a relatively basic setup and I didn't see anything VLAN or port-security related that could have caused it. The only straw I could even grasp at was some sort of line or voltage issue that those docks were intolerant of? But really, who the gently caress knows. The workaround was "don't issue these docks to these floors" and everybody was happy with it. There still is. The last I heard people were just dumping random movies/TV/porn on any available share. Contractors were having to block based on file type to prevent shares from filling up. Fun times. Also, why the hell is a SSD +USB adaptor allowed, but a thumb drive is not? It seems now though that DVD's for EVERYTHING is the answer.
|
|
#
?
Oct 8, 2014 23:16
|
|
|
Japanese Dating Sim posted:I mean... I seriously doubt that. Sounds like you just aren't allowed to talk poo poo about Billy Dumbfuck to the customer, but presumably issues can still be brought up with management and dealt with accordingly. Yeah, it's this.
|
|
#
?
Oct 8, 2014 23:23
|
|
|
We're doing a thing at work where you are suppose to take responsibility for failures. But you aren't suppose to be so nice that you let other people keep loving up without pointing it out. IT encourages professional confrontation. Luckily most of us already got it in us already, they are just formalizing it as a guidance thing. It's like if someone has a booger in their nose: do you tell them or not? Well if you are looking out for them you tell 'em, and if they aren't wussy jerks that can't discern between personal attacks and constructive criticism they will appreciate that you were looking out.
|
|
#
?
Oct 8, 2014 23:28
|
|
|
We are on some kind of spamlist with messagelabs. Except our mail just gets blackholed, no NDR message or anything. I've got no way to contact messagelabs/Symantec because we are not Symantec customers. The only thing I can do is call a company we are trying to email, and get them to submit a ticket on out behalf. I just got off the phone with a local bank, who told me to just fax them instead!
|
|
#
?
Oct 9, 2014 00:46
|
|
|
Swink posted:We are on some kind of spamlist with messagelabs. Except our mail just gets blackholed, no NDR message or anything. Banks love faxes. It's 2014 banks, this poo poo is ridiculous. I have 3 fax machines at my office specifically for faxing banks (and receiving faxes from those same banks).
|
|
#
?
Oct 9, 2014 04:21
|
|
|
Pudgygiant posted:
Oh same day as BBB SFC and the idiot 1LT, we got a hit for a game on SIPR that was assigned to a SPC. This was usually the result of drives jumping between high and low side. So he gets dragged into our shed with his S6's SFC as well as his own SFC. So a tiny half container, with three joes and three contractors. I'm standing in the corner while the 6 SFC was reviewing the laptop and the SPC is nervous as poo poo. His finger goes into the trigger guard on his m16 twitching about, which I was having none of. I pipe up, "Specialist, mind not finger loving your rifle in my office?" Both SFCs look over at this kid and just shake their heads with the one in charge of him grabbing the kid by the collar to haul him outside. The former Marine contractor worked with goes into absolute hysterics belly laughing. We handled personal devices plugged into secret well, we had a good relationship with the motor pool which had welding gear. An iPod makes neat colors when cut in half.
|
|
#
?
Oct 9, 2014 04:35
|
|
|
Gerdalti posted:Banks love faxes. It's 2014 banks, this poo poo is ridiculous. I have 3 fax machines at my office specifically for faxing banks (and receiving faxes from those same banks). Someone once told me this is because faxes are not covered by some security/interception laws (this is why faxes can be used for medical prescriptions so easily is how we got into the conversation), which is kiiinda dumb because faxes are super easy to intercept.
|
|
#
?
Oct 9, 2014 05:02
|
|
|
Swink posted:We are on some kind of spamlist with messagelabs. Except our mail just gets blackholed, no NDR message or anything. I've had similar issues from mxlogic/mcafee in the past. The ultimate solution(because this was a problem with multiple clients), was to setup a smarthost service.
|
|
#
?
Oct 9, 2014 07:36
|
|
|
The Electronaut posted:Oh same day as BBB SFC and the idiot 1LT, we got a hit for a game on SIPR that was assigned to a SPC. Literally no idea what any of this sentence means.
|
|
#
?
Oct 9, 2014 09:59
|
|
|
LordVorbis posted:Literally no idea what any of this sentence means. The Better Business Bureau made him do a System File Check
|
|
#
?
Oct 9, 2014 10:45
|
|
|
LordVorbis posted:Literally no idea what any of this sentence means. The military really love their acronyms. SFC, 1LT, and SPC are ranks, SIPR is their secure network. No idea what BBB stands for.
|
|
#
?
Oct 9, 2014 13:50
|
|
|
somethingwicked posted:The military really love their acronyms. SFC, 1LT, and SPC are ranks, SIPR is their secure network. No idea what BBB stands for. Big Booty Bitches or something, it was mentioned in the last few pages.
|
|
#
?
Oct 9, 2014 14:02
|
|
|
|
| # ? May 21, 2024 16:15 |
|
|
Gerdalti posted:Banks love faxes. It's 2014 banks, this poo poo is ridiculous. I have 3 fax machines at my office specifically for faxing banks (and receiving faxes from those same banks). My last position did loads of work with German and Japanese firms, and they loving loved faxes too.
|
|
#
?
Oct 9, 2014 14:05
|
|
