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spankmeister posted:You need to do what that little green man is doing in your avatar. poo poo, dude. I love this job. I get paid like 75% more than the median for support managers in my area, unlimited sick leave - important because I'm a heart patient - and I get the satisfaction of working on problems in Real Places That Matter. Such as the datacenter that SA's hosted in. But my god. "help I hosed my database with vim and now it doesn't work". Welp, your db's hosed, chucklefuck. It's  time, and this time don't edit your databases with a text editor. This is not license to do so with a magnetized sewing needle, either.
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Oct 10, 2014 18:23
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Exit Strategy posted:poo poo, dude. I love this job. I get paid like 75% more than the median for support managers in my area, unlimited sick leave - important because I'm a heart patient - and I get the satisfaction of working on problems in Real Places That Matter. Such as the datacenter that SA's hosted in. Oh ok so next time SA breaks we'll just call you instead.
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Oct 10, 2014 18:25
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spankmeister posted:Oh ok so next time SA breaks we'll just call you instead. hahahahaha. Right. I just work with Steadfast, I don't physically go to their DCs.
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Oct 10, 2014 18:28
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Exit Strategy posted:Oh, god. I don't know much about SQL but what I do know makes me go 
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Oct 10, 2014 18:31
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pr0digal posted:In looking at the logs this has been going on for ages without an issue and since they're just guessing usernames that don't exist I'm not that worried. From about a zillion Chinese IPs, all of which are failing.
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Oct 10, 2014 18:37
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Didn't radium at one time boast about fixing FRM files with a hex editor?
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Oct 10, 2014 18:37
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So I got called back to clients site to help with a site move. Right now im waiting on everyone to pack their offices to move equipment around. I went to speak to a department manager about setting up a few new workstations that they have been bugging me about for two weeks. Turns out the manager completely forgot to order them. Looks like ill be back in 3-5 business days for another full day visit. At least this is good for my billable hours.
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Oct 10, 2014 18:53
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A verbatim ticket came in...quote:Hi I am a problem printing. Hi, A problem printing, I'm MJP.
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Oct 10, 2014 19:08
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MJP posted:A verbatim ticket came in... IT dad jokes.
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Oct 10, 2014 19:14
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Ok, your access to all printers has been revoked. Problem solved!
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Oct 10, 2014 19:24
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MJP posted:A verbatim ticket came in... Are they still in business anymore?
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Oct 10, 2014 19:57
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It seems like every time I get a trouble ticket with "WE'RE DOWN" in the title and it ends up being a new user setup, my eye starts twitching and won't stop until I drink alcohol.
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Oct 10, 2014 20:10
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Entropic posted:Are they still in business anymore? They sure are. http://www.verbatim.com/tattoo/ GET INKED.
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Oct 10, 2014 20:11
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stubblyhead posted:They sure are. http://www.verbatim.com/tattoo/ GET INKED. This is all I can think about when I see the name Nunez http://pbfcomics.com/145/
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Oct 10, 2014 20:13
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MJP posted:Hi I am a problem printing.
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Oct 10, 2014 20:33
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Lareous posted:It seems like every time I get a trouble ticket with "WE'RE DOWN" in the title and it ends up being a new user setup, my eye starts twitching and won't stop until I drink alcohol. Got an in house email titled "Emergency..." about a buying a projector this week. The absolute worst was from Dell's regional sales. The promotional email arrived with the subject "IS YOUR WIFI WIPED OUT??" at 6:30 at night
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Oct 10, 2014 20:48
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User comes to me in a huff that her outlook client is missing chunks of E-mails that are suddenly coming in from yesterday, which of course is affecting her job due to missing client communications, fair enough anyone would be upset at that. I go to have a quick look and kick it to external support since I'm ridiculously busy with menial poo poo to cover lack of proper staff. A little later she comes back to me that they're on the phone and want to speak to me (Who knows why she couldn't transfer the call);  : "Yeah I think we found something that might be related to the problem, [user's] PST file is like... 30Gb in size" : "WHAT"So now it has all additional inboxes removed, and will be left running over the weekend to see what the gently caress is going on.
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Oct 10, 2014 20:53
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Roargasm posted:Got an in house email titled "Emergency..." about a buying a projector this week. It might be overreacting, but if someone leaves a voicemail on the IT helpline asking for emergency help without any context that might suggest it's a technical issue, I'll first try to call them back and find out what's going on. If they don't answer the phone I have a security guard or EMT meet me if possible. I figure that if someone's having a heart attack or there's a robbery, they might not have the clarity of thought to call security and instead zero in on the sticky note that says HELPLINE, better safe than sorry. They tend to leave more descriptive voicemails in the future.
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Oct 10, 2014 21:58
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Super Slash posted:User comes to me in a huff that her outlook client is missing chunks of E-mails that are suddenly coming in from yesterday, which of course is affecting her job due to missing client communications, fair enough anyone would be upset at that. I go to have a quick look and kick it to external support since I'm ridiculously busy with menial poo poo to cover lack of proper staff. 2 companies ago I had a user with an almost 80gb pst file. I just let it happen because I assumed they were going for a world record. Then the word came down that I had to implement regular backups of every user's pst file  We also had several other users with 45+gb pst files. POP3  Who needs a DMS when you have email?
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Oct 10, 2014 22:17
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I hate POP3 email hoarders. Actually I hate email in general, goddamn 1980s technology. It's the one thing where I'd actually be happy for everything to just live  the cloud .
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Oct 10, 2014 22:53
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Can anybody confirm whether or not this is an effective solution to the problem people have while using high DPI displays with Remote Desktop http://blog.falafel.com/remote-desktop-on-a-high-dpi-screen/
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Oct 10, 2014 23:08
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Lamar Smith R-TX posted:Can anybody confirm whether or not this is an effective solution to the problem people have while using high DPI displays with Remote Desktop Can't help, but this actually might be very useful for us, since we have issues that some vector graphics aren't being generated correctly when RDP misreports screen sizes / DPI.
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Oct 10, 2014 23:17
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Ika posted:Can't help, but this actually might be very useful for us, since we have issues that some vector graphics aren't being generated correctly when RDP misreports screen sizes / DPI. it's an issue one of our upper mgmt folk is having problem is... I don't have ready access to any high DPI displays to use for testing it looks like people have been kvetching about the problem since 2009 so it has to have been resolved by now.
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Oct 10, 2014 23:20
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Lamar Smith R-TX posted:Can anybody confirm whether or not this is an effective solution to the problem people have while using high DPI displays with Remote Desktop From what I'm told it is. One of my co-workers had a laptop with a 4k display that was RDPing into another machine that was not 4k. He shot me that same link after he fixed it.
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Oct 11, 2014 01:24
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A ticket came in for the first time!  Recently landed my first job in IT doing store support and office reporting for ~20 retail locations. Really enjoying it so far and I'm getting a golden opportunity to watch and learn a bunch of stuff (POS system rollout, servers being migrated to cloud, etc.) My boss is great and has tons of documentation of his procedures so I've been reading into everything I can get my hands on and updating the ones that are outdated. Anyways, ticket. Monitor at a store location isn't working on a register. System is on, monitor has a red light but doesn't say no signal. System responds fine remotely, restart it, still not working. So I pack up a new monitor and system just in case and hit the road. 20 minute drive there, confirm it isn't saying no signal. Check the back of the PC, cable is firmly in place. Check the back of the monitor... VGA cable is loose but connected. Push the cable in all the way, monitor now working. Cashier apologized profusely. 
Mo_Steel fucked around with this message at 02:18 on Oct 11, 2014 |
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Oct 11, 2014 02:15
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Mo_Steel posted:A ticket came in for the first time! Congrats! One thing you'll pick up on is clever ways to get the end user to reseat plugs. You could have saved yourself a trip by asking the cashier to unscrew the cable with the blue plug behind the monitor and count the pins.
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Oct 11, 2014 02:24
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spankmeister posted:Didn't radium at one time boast about fixing FRM files with a hex editor? Don't tell the new coder 
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Oct 11, 2014 03:06
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Migishu posted:Don't tell the new coder See how many instances of DE AD BE EF you can find. If you can't find any, pick some octets and make it spell it!
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Oct 11, 2014 03:27
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48gb Outlook pst file.. corrupt... can't even archive that poo poo. Why....  This user is nice but she isn't going to like that I'm going to spend unbelievable amounts of time fixing this poo poo.
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Oct 11, 2014 07:28
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MJP posted:A verbatim ticket came in... An update came in... In what may be the first (if not the swiftest) instance of the hammer of divine justice slamming down in favor of the beleaguered computer janitors, the person who submitted this ticket was fired by the end of the day. She didn't even make it one full week. I guess her tickets were as evocative as her accounting work.
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Oct 11, 2014 13:41
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To get less than a week you must have done something pretty bad I imagine. Usually even people who are awful at their jobs are given more time than that to get up to speed, aren't they?
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Oct 11, 2014 15:17
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Mo_Steel posted:A ticket came in for the first time! I used to be a traveling PC technician and this reminds me of a call (one of a hundred reasons) why I left that job. Get a call from one of our regular clients, a law firm. One of the lawyer's monitors isn't working (that's all the information I get from my boss, and I NEED TO GET THERE IMMEDIATELY). I get in my truck and head out there on a 40 minute drive even though it's close to the end of the day. It's raining during rush hour in New Jersey, and I'm stuck on Rt 22 in traffic and at one point I nearly get into an accident. I'm physically and mentally exhausted by the time I get to the lawyer's office. Grab my laptop bag and a spare VGA and head directly to the lawyer, who has to be at least 65 years old. He's furious at no one in particular that his monitor was working fine but now it won't even turn on. I stare at the monitor, look at it from a few angles, find the power switch and press it. The monitor comes to life and everything looks to be just fine. His response: "Oh. I didn't know my monitor had a power button." 
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Oct 11, 2014 15:59
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guppy posted:To get less than a week you must have done something pretty bad I imagine. Usually even people who are awful at their jobs are given more time than that to get up to speed, aren't they? Where I work we all joke about how anyone who lasts more than a week is a veteran. I spend entirely too much of my time creating user accounts and printing out ID badges just to delete said accounts and deactivate said badges a few days later. Admittedly most of these people are temps getting a lovely manufacturing job that they stop showing up to after a day or two but still. Also: A user e-mailed us the other day saying that the new SATO printer we purchased for her wouldn't work and that she had tried everything and could we please help her. My boss e-ails her to ask if she means the new Zebra he purchased. No, it's a SATO, she says. He goes out to figure it out and asks her to show him the printer. She points at the printer with her finger touching the logo of a zebra head. It turns out if you install SATO drivers for a Zebra printer it won't work. Who knew?
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Oct 11, 2014 16:24
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Tailored Sauce posted:It's raining during rush hour in New Jersey, and I'm stuck on Rt 22 in traffic and at one point I nearly get into an accident. I used to live in Union, NJ - gently caress Route 22.
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Oct 11, 2014 19:43
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tomapot posted:gently caress Route 22. Hearty agreement. 22 is always bad at all places at all times.
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Oct 11, 2014 20:24
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Tailored Sauce posted:I used to be a traveling PC technician and this reminds me of a call (one of a hundred reasons) why I left that job. Get a call from one of our regular clients, a law firm. One of the lawyer's monitors isn't working (that's all the information I get from my boss, and I NEED TO GET THERE IMMEDIATELY). I get in my truck and head out there on a 40 minute drive even though it's close to the end of the day. It's raining during rush hour in New Jersey, and I'm stuck on Rt 22 in traffic and at one point I nearly get into an accident. I'm physically and mentally exhausted by the time I get to the lawyer's office. Grab my laptop bag and a spare VGA and head directly to the lawyer, who has to be at least 65 years old. He's furious at no one in particular that his monitor was working fine but now it won't even turn on. I stare at the monitor, look at it from a few angles, find the power switch and press it. The monitor comes to life and everything looks to be just fine. His response: "Oh. I didn't know my monitor had a power button." I got a ticket that excel was missing once... The icon was on the taskbar, task manager showed that it was running, no events were logged... Came to the lady and she had a two monitor setup. The primary screen was on, the secondary wasn't.
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Oct 11, 2014 20:37
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MJP posted:I guess her tickets were as evocative as her accounting work. It's strange to me that more industries don't have an equivalent to IT's technical interview. I've met people who have been woefully unprepared to handle the simplest elements of their job, but in almost every case they're a very outgoing person. It makes me think they just BSed the interview and got the job, not really expecting that they'd ever be expected to do what they claimed to be capable of.
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Oct 11, 2014 22:02
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Sonic Dude posted:It's strange to me that more industries don't have an equivalent to IT's technical interview. I've met people who have been woefully unprepared to handle the simplest elements of their job, but in almost every case they're a very outgoing person. It makes me think they just BSed the interview and got the job, not really expecting that they'd ever be expected to do what they claimed to be capable of. The problem is that HR and managers rarely know how to do what they expect their underlings to do. It only really works if you already have at least 1 competent person in the position you are hiring for.
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Oct 11, 2014 22:16
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Volmarias posted:Hearty agreement. 22 is always bad at all places at all times. I work on rt 22. Are we all in central NJ?
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Oct 11, 2014 22:44
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Sonic Dude posted:It's strange to me that more industries don't have an equivalent to IT's technical interview. I've met people who have been woefully unprepared to handle the simplest elements of their job, but in almost every case they're a very outgoing person. It makes me think they just BSed the interview and got the job, not really expecting that they'd ever be expected to do what they claimed to be capable of. Kind of want to make a youtube series of how other industries would do the equivalent of a whiteboard interview. Like, surgeon. Or long-haul airline pilot. Maybe it's not as good as my "Will it work as toilet paper?" series idea though.
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Oct 11, 2014 23:35
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