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LeftistMuslimObama posted:A close second is the way this "support person" sarcastically responds "really?" to every customer who calls her. Really?
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Oct 21, 2014 11:48
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Renegret posted:We have a department who has a checklist like that to be answered for every ticket. They just copy/paste the questions into the ticket and send it back every single loving time. Even if the answers to the questions are already in the ticket. Even if the escalating department copy/pasted their own checklist with the answers added in. Ok, this is actually hilarious as someone who doesn't have to deal with it. Like what everyone outside of IT thinks when we grill them for info so that we can begin troubleshooting. "Answer the questions! Not enough detail! MORE DETAIL!!!"
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Oct 21, 2014 12:25
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Renegret posted:We have a department who has a checklist like that to be answered for every ticket. They just copy/paste the questions into the ticket and send it back every single loving time. Even if the answers to the questions are already in the ticket. Even if the escalating department copy/pasted their own checklist with the answers added in. "RE: A ticket came in: Every department is awful.
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Oct 21, 2014 12:40
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RFC2324 posted:Ok, this is actually hilarious as someone who doesn't have to deal with it. Like what everyone outside of IT thinks when we grill them for info so that we can begin troubleshooting. It's hilarious as someone who does have to deal with it as well. We have a few office legends about some incredible arguments that sprung up over it. The most famous being "If we worked at a fish market we'd settle this in the parking lot like MEN" "Yeah but you can't read tickets from the parking lot" dogstile posted:"RE: A ticket came in: Every department is awful. It's true! We're awful too 
Renegret fucked around with this message at 12:50 on Oct 21, 2014 |
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Oct 21, 2014 12:48
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service manager posted:Incident IM583984 has been assigned to you. Gotta love on-call Saturdays when they start like this. 
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Oct 21, 2014 17:16
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tomapot posted:Tracking down a SQL error and came up with with the cause...DOOM.  THERE IS NO ERROR, IT IS FUNCTIONING AS INTENDED. PROMPT RESPONSE IS MANDATORY!
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Oct 21, 2014 17:42
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lampey posted:
Great now I'm going to have that in my head during my call with them today.
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Oct 21, 2014 17:46
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Caconym posted:Gotta love on-call Saturdays when they start like this. You use service manager, no day is going to be fun.
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Oct 21, 2014 17:51
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BigPaddy posted:You use service manager, no day is going to be fun.
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Oct 21, 2014 18:34
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So who is everybody's preferred server vendor? I'm asking because we're a mainly Apple house so I don't have a huge knowledge of Windows servers and we're trying to get a NetFlow and SolarWinds solution in house. Obviously there is Dell, HP and Lenovo but there have been rumblings of Dell having issues in the thread so I wanted to see what everybody was going with.
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Oct 21, 2014 21:27
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I like HP
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Oct 21, 2014 21:30
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pr0digal posted:So who is everybody's preferred server vendor? I'm asking because we're a mainly Apple house so I don't have a huge knowledge of Windows servers and we're trying to get a NetFlow and SolarWinds solution in house. Call your CDW rep, tell him or her that's you're going to be buying servers now. Ask for a hookup with all the leading vendors, see if you can't get some lunches out of it. Go with the best price/feature balance.
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Oct 21, 2014 21:33
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Sun servers...
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Oct 21, 2014 22:31
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spankmeister posted:I like HP I have never had a good support experience with HP and like Dell. Asking an IT peanut gallery about server vendors will get you as much concensus as asking about beer. play them off for free lunches is the only correct answer.
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Oct 21, 2014 22:53
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RFC2324 posted:Sun servers... Stop it, I'm gettin' misty. :edit: Seconding Dell. I've used HP and IBM before as well, wasn't as impressed.
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Oct 21, 2014 22:53
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Lord Dudeguy posted:Stop it, I'm gettin' misty. My shop is primarily Sun, still(we can't find any non-suns that reliably handle the load). If you want a Sun, http://www.unixsurplus.com/products/sun-servers?pagesize=40 I bought one from there that mostly works!
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Oct 21, 2014 23:06
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Hot-swapping CPU cards like some loving magician
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Oct 22, 2014 00:33
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No pizza box, no dollars. 
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Oct 22, 2014 00:56
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Never had a significant issue with the few dozen HP servers in the 2+ years I worked at my last place. Just the usual stuff like hard drives and power supplies but we had enough redundancy that it never caused downtime. More importantly we had a good local place that was certified or whatever to do warranty work for HPs and anytime we had an issue there was a replacement part in hand immediately. That last bit is the most important part I think. There really isn't that much difference between the various manufacturers when it comes to basic servers. Go with the one that you can get the best local support for. Between my CDW rep and the local shop I don't think I ever had to communicate with anyone at HP. New place is done with IBM since they are apparently transitioning their servers over the Lenovo. Now we're going with Cisco 
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Oct 22, 2014 01:07
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Local support is loving key. We're a Cisco and HP shop, but we're partners with a local managed services company who is our go between for both. Anything happens I call/email the partner and have them deliver and install a new part the next day. Cisco/HP pays the cost.
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Oct 22, 2014 01:31
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Was it in this thread someone recently posted the direct download links for Office 2013? I suddenly have an urgent need for that and never bookmarked it.
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Oct 22, 2014 01:40
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Billy the Mountain posted:Was it in this thread someone recently posted the direct download links for Office 2013? I suddenly have an urgent need for that and never bookmarked it. Yo.
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Oct 22, 2014 02:02
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I've said this before, probably in this thread, but the HP purchasing process, last I checked, sucks balls. HP still does the whole partner thing, but they seem to make it far more difficult to become a partner, whereas Dell Premier is basically sign up and get decent pricing. And until a few years ago their website didn't have "customize", you had to purchase the specific configuration and add components to your shopping cart separately, which was ridiculous. iLO has always been better than DRAC as far as I know. iDRAC 7/8 seem to have caught up, but I haven't used the most recent iLOs so I can't swear to that. I do know that the remote console/media launch for iLO seems much more reliable and less reliant on allowing an ActiveX control to operate properly (it's a little .NET app). There's Java versions of the console on both of course, but I tend to prefer anything that's not Java. ReadyRails are God's own rail and the HP rail is a poor imitation. The density of the new Dell 730xd is pretty astonishing (with the 18 1.8" drive option), so if you wanted lots of drives in a tiny space that'd be better. Otherwise yeah they basically have the same features, so as others have said support is probably a good factor to use (Dell support is full of idiots, FYI). Frankly I'd take ReadyRails though, because I have a huge boner for click click drop racked.
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Oct 22, 2014 04:15
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Volmarias posted:That's not 19953 changes by that developer, that's 19953 in the entire codebase to that point, which may spam multiple products across multiple decades. Welcome to the App Store! Including Facebook's complete lack of understanding of version numbering, or their policy of releasing new versions every four weeks whether there are any changes or not.
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Oct 22, 2014 09:58
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pr0digal posted:So who is everybody's preferred server vendor? I'm asking because we're a mainly Apple house so I don't have a huge knowledge of Windows servers and we're trying to get a NetFlow and SolarWinds solution in house. I used to work with HPs, but over the last few years their local (Danish) resellers have been getting worse and worse at making stupid mistakes, so I'm pretty happy with us using Dell at my new(ish) job. The way I see it it goes like this - at least for Scandinavia: - HP for the latest and fastest. Just expect to proof-read everything the reseller pieces together. - Dell for the middle-of-the-road - IBM for the most solid but slightly slower/older setup - and expect to pay a bit of a premium. Although I'm not 100% sure it's still like that with Lenovo taking over from IBM. It's been a while since I bought anything but Dell/HP servers.
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Oct 22, 2014 12:49
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We use IBM soon to be Lenovo for our servers and the infrastructure guys bitch endlessly, until I remind them at least we are not using Dells anymore. At this point honestly there is not much difference so just get a quote from all three and take the best deal.
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Oct 22, 2014 13:24
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Crowley posted:I used to work with HPs, but over the last few years their local (Danish) resellers have been getting worse and worse at making stupid mistakes, so I'm pretty happy with us using Dell at my new(ish) job. I use HPs in Sweden, but we have a good VAR.
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Oct 22, 2014 13:55
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BigPaddy posted:We use IBM soon to be Lenovo for our servers and the infrastructure guys bitch endlessly, until I remind them at least we are not using Dells anymore. At this point honestly there is not much difference so just get a quote from all three and take the best deal. Be aware that once you get started on a vendor you get sorta-kinda locked into Dell DRAC/HP Inside Manager/Lenovo %whatever%
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Oct 22, 2014 14:06
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Potato Alley posted:(Dell support is full of idiots, FYI). I take offense to that. Then again, are you dealing with Basic or ProSupport? Big difference.
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Oct 22, 2014 14:35
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This was a response in a ticket that came in today:quote:Wonderful, [redacted], thanks. I found most of, but not the important part, This was just crazy enough to make me look at it. Here's the original mail they sent in: quote:Hello again, To which one of our techs replied (in nicer terms), what in the gently caress are you talking about, this has nothing to do with us?
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Oct 22, 2014 15:27
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I love that email: "Woe is me, I need help. I can't pay you though."
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Oct 22, 2014 16:31
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Lightning Jim posted:I take offense to that. Dell support went to poo poo back around 97 when they started outsourcing. Between that and the bean counters taking over and only concentrating on call metrics and it's not exactly surprising, the industry in general has been going to poo poo since the Boom times ended and the bean counters took over. Good support is hard to quantify and put a dollar value on, so they focus on the metrics that are easy to measure which often puts the priorities of management at odds with best practices.
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Oct 22, 2014 17:21
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Skex posted:Dell support went to poo poo back around 97 when they started outsourcing. Between that and the bean counters taking over and only concentrating on call metrics and it's not exactly surprising, the industry in general has been going to poo poo since the Boom times ended and the bean counters took over. OH, I see what you mean. Yeah, things have changed a lot in the past half decade back toward better, especially in ProSupport. Metrics isn't as strictly focused as it used to be.
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Oct 22, 2014 18:52
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This may or may not be relevant to people. http://hackaday.com/2014/10/22/watch-that-windows-update-ftdi-drivers-are-killing-fake-chips/ quote:The FTDI FT232 chip is found in thousands of electronic baubles, from Arduinos to test equipment, and more than a few bits of consumer electronics. It’s a simple chip, converting USB to a serial port, but very useful and probably one of the most cloned pieces of silicon on Earth. Thanks to a recent Windows update, all those fake FTDI chips are at risk of being bricked. This isn’t a case where fake FTDI chips won’t work if plugged into a machine running the newest FTDI driver; the latest driver bricks the fake chips, rendering them inoperable with any computer.
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Oct 22, 2014 18:54
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I think that's pretty impressive if they managed to sneak a driver through Windows Update that completely fucks the counterfeit chip. I can't really be angry at them either.
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Oct 22, 2014 19:49
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If it was up to me, I'd ban Outlook on all company machines. One of the managers up here is a straight-up card-carrying hoarder and everything in her life is a horrible mess. She absolutely refuses to ever delete an email. Ever. She insists on keeping emails in her outlook from over eight years ago from other peoples' email accounts. She has hit the 20gb outlook file limit. Her archive file is over 200gb. She wants to know why her outlook is so slow. gently caress, I don't know, it might be the twenty thousand unread emails in your inbox. It got to be such a clusterfuck that, for some reason, the email server stopped allowing her to delete emails from the web interface? You'd delete them and they'd just pop back up in a few minutes. Then, somehow, she did something that she still won't tell me, but now her Outlook is trying to duplicate 43,000 emails. So it's locked down completely. I moved her outlook and archive file and made new ones. I deleted her email account and recreated it to give her a fresh start. She threw an absolute fit until I assured her all her old emails are still on the computer, just not in outlook at the moment. Now she wants me to show her how to switch between her outlook files because she wants to pull a powerpoint someone sent her three years ago. loving hell I hate Outlook.
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Oct 22, 2014 20:13
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larchesdanrew posted:She has hit the 20gb outlook file limit. Her archive file is over 200gb. She wants to know why her outlook is so slow. We give our users 150mb and disable the archiver.
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Oct 22, 2014 20:18
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FireSight posted:This may or may not be relevant to people. Haha I sent this to our engineer on a whim and heard a very audible "gently caress" a few cubicles over Guess it affects us!
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Oct 22, 2014 20:24
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death .cab for qt posted:Haha I sent this to our engineer on a whim and heard a very audible "gently caress" a few cubicles over That's hilarious and yet horrifying (for you) depending on how far spread the device is.
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Oct 22, 2014 20:24
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Sirotan posted:We give our users 150mb and disable the archiver. That would make our office a massive fire hazard.
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Oct 22, 2014 20:26
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