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LeftistMuslimObama posted:Quick poll, who bothers with antistatic gear when opening up a machine? I always use it because one of my teachers was very serious business about it, but I've always been dubious about its usefulness when the machine is off and unplugged. I think I have only bothered on gear that is practically impossible to repair or replace.
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Oct 23, 2014 20:04
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When I was a lot younger and working in a repair shop, my boss insisted that I wear decent shoes instead of rubber-soled trainers. We'd go back and forth on it until one day he threatened to fire me, so I came in the next day with leather-soled black shoes, showed them off to him and he seemed pleased. He was a lot less pleased after I'd scuffed my feet on the floor and blown up three brand new desktops. 
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Oct 23, 2014 20:08
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Cthulhuite posted:When I was a lot younger and working in a repair shop, my boss insisted that I wear decent shoes instead of rubber-soled trainers. We'd go back and forth on it until one day he threatened to fire me, so I came in the next day with leather-soled black shoes, showed them off to him and he seemed pleased. "Decent shoes" meaning "leather sole dress shoes"? In a repair shop? That's ridiculous.
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Oct 23, 2014 20:21
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I keep a non-coiled anti-static strap with me, and I will use it on any vendor hardware I have to open up, like Sonus' Media Gateways or Smart's Lync Room System hardware. It's really just a CYA thing, I doubt Sonus' DSP modules are as delicate as they say. That being said, I am usually in a cool dry environment at the point I have to go inside the case, it's just better not to risk it.
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Oct 23, 2014 20:31
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Sneakers/trainers just look less professional when dealing with clients/users/whatever, it's not totally unreasonable to want an employee to wear something else. There are plenty of black or brown rubber soled shows that basically feel like sneakers without making it look like you're coming back from a jog.
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Oct 23, 2014 20:34
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larchesdanrew posted:I guess I'm just e-mail program opposed, rather than specifically Outlook. At least if everyone is using the web interface, there's at least one loving thing at this place where everyone is using the same version. This is a wholly unreasonable outlook regarding email.  If you can't keep your email clients consistent and implement policies to keep things running decently, then it's a systemic failure if your IT department. You're wanting to solve the problem from the wrong end, guaranteed this userbase on a web based system administered by the same people would still find ways to make your live suck while using it. Dr. Arbitrary posted:I think it'd be a very bad idea to wear an ESD strap if the equipment is plugged in and on. The only time you should use one is when the equipment is off and unplugged. Correct me if I am wrong, but if your strap is not connected to a separately grounded mat and you're clipping it to the chassis, then unplugging the system will leave no means to ground out any charges via the chassis and render the wrist strap a lot less effective. We were always told to leave the machines plugged in if possible for this purpose.
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Oct 23, 2014 20:38
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AlternateAccount posted:Correct me if I am wrong, but if your strap is not connected to a separately grounded mat and you're clipping it to the chassis, then unplugging the system will leave no means to ground out any charges via the chassis and render the wrist strap a lot less effective. This is what I've been taught as well. I guess if you're worried about getting zapped, you could always clip off the prongs for Hot/Neutral from a spare cable so that only the ground prong remains.
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Oct 23, 2014 20:42
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AreWeDrunkYet posted:Sneakers/trainers just look less professional when dealing with clients/users/whatever, it's not totally unreasonable to want an employee to wear something else. There are plenty of black or brown rubber soled shows that basically feel like sneakers without making it look like you're coming back from a jog. I've quit jobs because of mandatory ties.
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Oct 23, 2014 20:49
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CaptainJuan posted:"Decent shoes" meaning "leather sole dress shoes"? In a repair shop? That's ridiculous. That was my point. Customers never saw me, I spent most of my time on the floor plugging things in and he expected me in shirt, tie and shoes every day. He also sold the lead tech's personal laptop to a customer. That guy was crazy.
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Oct 23, 2014 20:51
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AlternateAccount posted:This is a wholly unreasonable outlook regarding email. I wholly agree with this sentiment. I have no doubt that Outlook in a highly regulated environment is fantastic, but this is the polar opposite of a regulated environment and the longer I spend here the more I realize that nothing is ever going to change. My last two jobs have been me being the entirety of the IT department, but still having a cheap as poo poo supervisor, residing ankle deep in the general manager's rear end in a top hat, not allowing any sort of changes towards the band-aid laden system that has accumulated over the decades. I guess I'm just getting burnt out and subjecting the thread to E/N levels of venting.
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Oct 23, 2014 21:11
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TWBalls posted:This is what I've been taught as well. I guess if you're worried about getting zapped, you could always clip off the prongs for Hot/Neutral from a spare cable so that only the ground prong remains. I wonder if anyone manufactures plugs like this, three prongs so that the plug fits nicely into a socket but only the ground is actually wired. INVENTION IDEA: DO NOT STEAL!
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Oct 23, 2014 21:24
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larchesdanrew posted:I wholly agree with this sentiment. I have no doubt that Outlook in a highly regulated environment is fantastic, but this is the polar opposite of a regulated environment and the longer I spend here the more I realize that nothing is ever going to change. My last two jobs have been me being the entirety of the IT department, but still having a cheap as poo poo supervisor, residing ankle deep in the general manager's rear end in a top hat, not allowing any sort of changes towards the band-aid laden system that has accumulated over the decades. I guess I'm just getting burnt out and subjecting the thread to E/N levels of venting. What are you using for your email server? Exchange or some POP3 or IMAP based host? One comment I have heard about Outlook, was it is a terrible email client but it is the absolute best Exchange client.
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Oct 23, 2014 21:47
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Varkk posted:What are you using for your email server? Exchange or some POP3 or IMAP based host? We're using Rackspace email. I'd prefer google apps, but my requests have been denied repeatedly, even though we're paying way too much for too few available users with Rackspace. I mentioned Exchange at one point, but just got laughed at.
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Oct 23, 2014 21:58
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larchesdanrew posted:I wholly agree with this sentiment. I have no doubt that Outlook in a highly regulated environment is fantastic, but this is the polar opposite of a regulated environment and the longer I spend here the more I realize that nothing is ever going to change. My last two jobs have been me being the entirety of the IT department, but still having a cheap as poo poo supervisor, residing ankle deep in the general manager's rear end in a top hat, not allowing any sort of changes towards the band-aid laden system that has accumulated over the decades. I guess I'm just getting burnt out and subjecting the thread to E/N levels of venting. It's time to get a new job.
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Oct 23, 2014 22:10
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Dr. Arbitrary posted:I wonder if anyone manufactures plugs like this, three prongs so that the plug fits nicely into a socket but only the ground is actually wired. INVENTION IDEA: DO NOT STEAL! It would be easy enough to make for yourself, just use two pieces of plastic for the hot and neutral leads, and then metal into the ground receptable.
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Oct 23, 2014 22:13
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I don't use ESD period and I deal with open circuit boards all day. I just touch a grounding plane on the power supply first.
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Oct 23, 2014 22:15
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Dr. Arbitrary posted:I wonder if anyone manufactures plugs like this, three prongs so that the plug fits nicely into a socket but only the ground is actually wired. INVENTION IDEA: DO NOT STEAL! One of my esd bracelets has a ground-pin-only IEC socket instead of the typical banana plug or clip.
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Oct 23, 2014 22:32
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Way back when I was a wee lad I was playing Doom 2 on my 386/40 (gently caress you, the 486/33 dx was too expensive) with in-ear headphones plugged in directly to the Soundblaster line out. I touched the monitor screen to brush off some dust and shocked myself with static electricity through my loving ear canals. It hurt like gently caress and fried the goddamn motherboard.
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Oct 23, 2014 22:49
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I've never had a situation with static charge when dealing with computers... except for that one time last February when my supervisor handed me a netbook that was open and running. The second I touched it I loving saw electricity shoot out of my fingertips like I was a Sith lord and the drat netbook immediately powered off. Forever.
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Oct 24, 2014 02:34
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Did the same thing plugging a data cable into an (consumer) UPS. Autopsy revealed the micro-controller or whatever was really loving close to edge of the board and the connector I was touching (zapping the poo poo out of). Got it replaced under warranty though 
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Oct 24, 2014 03:03
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AreWeDrunkYet posted:Sneakers/trainers just look less professional when dealing with clients/users/whatever, it's not totally unreasonable to want an employee to wear something else. There are plenty of black or brown rubber soled shows that basically feel like sneakers without making it look like you're coming back from a jog. Imagine having to wear dress shoes and visit clients where you have to wear steel-toes. It took me for-loving-ever to find steel-toed dress shoes.
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Oct 24, 2014 05:25
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I've worked at a pretty big european IT outsourcing company that had a 80MB no PST policy (in 2006). If somebody asked you for an email forward from 3 months ago it was an acceptable answer that that email simply did not exist anymore. For some reason this led to a lot of discussions with customers on past agreements and responsibilities 
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Oct 24, 2014 11:31
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Hoping for some YOTJ news today; either way I'm getting sloshed tonight. EDIT: wrong thread but I'll post a ticket I got yesterday. "We need you to install three copiers at a place today" So I look it up. Great, 30 miles away. I meet the delivery driver at the location. He walks up with a confused look on his face. "This lady says we are at the wrong location, the one we are supposed to go to is another 60 miles away" Awesome. So I get there, and the delivery driver is 45 minutes late because he got lost. Then we discover, this place has 4 flights of stairs and no elevator/ramps because it's a historical landmark. Oh, and two of the power outlets weren't rated for the size copier we installed. Also, one of them was supposed to be able to fax and nobody installed the fax board. On TOP of that, one of the copiers was missing an entire transfer roller because someone forgot to check the machines before we shipped them. Lareous fucked around with this message at 14:12 on Oct 24, 2014 |
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Oct 24, 2014 14:08
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m.hache posted:Never used it. I guess it's conceivable, but I have no idea to what degree it might affect components.
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Oct 24, 2014 14:14
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The helpdesk that I'm supported by is based out of country. I got this yesterday: Hello Oyster, I need your assistance with this asset number x00bptv0 to update the records. The machine is currently out of scope which I need your assistance to have this machine added. The below information is provided to help you locate the machine. Thank You. Serial Number · Address · Floor · Room · Contact Name · Contact Email · Phone Number · IP · MAC Address And the machine in question wasn't X00BPTV0, it was X00BPTVO, which is completely in-scope. A very common mistake and I'd really love to strangle whoever thought including 0's and O's on the same tags would be a good idea.
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Oct 24, 2014 15:35
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Oyster posted:The helpdesk that I'm supported by is based out of country. I got this yesterday: Whenever I write down 0 vs O I put a slash through the number to differentiate. I also write in all caps when it comes to serial numbers so I and L are different.
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Oct 24, 2014 15:38
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And if you're typing a message where there might be confusion, change at least that string to a terminal font that makes the difference obvious.code:
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Oct 24, 2014 15:53
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Lareous posted:Hoping for some YOTJ news today; either way I'm getting sloshed tonight. This is all a sign from the god of common sense logistics saying "These people should not get copiers"
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Oct 24, 2014 15:56
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sfwarlock posted:Imagine having to wear dress shoes and visit clients where you have to wear steel-toes. It took me for-loving-ever to find steel-toed dress shoes. Jesus Christ! You IT people can find ANYTHING! 
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Oct 24, 2014 16:16
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Some lady is complaining that she is getting failures recalling emails in Outlook. She said its been happening for months. I am so tempted to tell her "stop sending emails you regret" and close the ticket
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Oct 24, 2014 17:32
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AreWeDrunkYet posted:And if you're typing a message where there might be confusion, change at least that string to a terminal font that makes the difference obvious. I had a friend declare a variable using entirely I l ! and | just because he knew it would be impossible to visually parse.
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Oct 24, 2014 17:55
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God why? Although for true fuckery youd have several like that all the same lengths of different types in a strongly typed language declared at various, random points in a several hundred line function. But who did he hate so much?
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Oct 24, 2014 17:57
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Kurieg posted:I had a friend declare a variable using entirely I l ! and | just because he knew it would be impossible to visually parse. Kill your friend. No jury would convict you.
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Oct 24, 2014 17:59
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Cast_No_Shadow posted:God why?
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Oct 24, 2014 18:07
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Kurieg posted:I had a friend declare a variable using entirely I l ! and | just because he knew it would be impossible to visually parse. I like your friend, we should go drinking together.
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Oct 24, 2014 19:28
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nthalp posted:I think I have only bothered on gear that is practically impossible to repair or replace. I never use it - last time I was required to was at an old computer shipping place I worked for, where I was in the warehouse doing PC assembly and testing. I've killed more hardware with fumbling fingers, dropping, stabbing with a screwdriver (Socket A CPU days), or spillage than with ESD. Galler posted:Did the same thing plugging a data cable into an (consumer) UPS. Autopsy revealed the micro-controller or whatever was really loving close to edge of the board and the connector I was touching (zapping the poo poo out of). drat right - I had a client get zapped by lightning a couple months back and it took out almost all their hardware, including some Dell and HP laptops. Called Dell and HP both, stretched the truth a bit and said that they had a site wide power outage and everything but these pieces of hardware came back up. Got all of it replaced under warranty, the only thing we had to get new was their Mitel phone system server, main DC server, and a 48 port network switch. BOOTY-ADE fucked around with this message at 19:40 on Oct 24, 2014 |
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Oct 24, 2014 19:31
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I think the way he did it was code the program normally and then find replace the variables before submitting it to the professor for review. The response was basically "cute, now no-one do this again".
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Oct 24, 2014 19:32
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So there's problems with Lync 2013. Massive problems. One of the biggest problems we have is a memory leak. When Lync runs for a few days (because no one ever logs their computer off), Lync eats up 600mb of RAM. 600mb. For a glorified chat program. Microsoft just recommended us to open a $200/hr ticket with them to fix the issue. To fix their OWN GODDAMN PROGRAM. This isn't even mentioning the 2 crashes I had yesterday for no goddamn reason...
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Oct 24, 2014 19:41
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The problem with lync is it allows people to talk to me when I am busy.
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Oct 24, 2014 19:47
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BigPaddy posted:The problem with lync is it allows people to talk to me If I don't answer my phone, I know an IM will pop up within a minute or so.
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Oct 24, 2014 19:51
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