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Edward_Tohr posted:Chuck plastic balls at it until it becomes your friend, use it to attack other people's pets. Ah, the Pocket rear end in a top hat solution.
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Nov 6, 2014 20:22
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myron cope posted:I have a user that can't open a particular excel file from a network drive. It tries to download for awhile and either doesn't work or sometimes bsods her machine. I thought it was kaspersky doing something because it says its databases are obsolete and also because it breaks poo poo all the time. One of the sysadmins here says he saw the same issue before and removing print drivers fixed it. How is that possible
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Nov 6, 2014 20:38
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Rohaq posted:I believe wasps emit pheromones when they die that attract further wasps to investigate. Fire is an excellent counter to pheromone-based networks. Also printers.
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Nov 6, 2014 20:48
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myron cope posted:This sounds like my nightmare. I'd rather deal with printers all day I have seen that exact problem before. It's because for a reason only Microsoft can explain, Excel saves information on the default printer when you save a spreadsheet, but can cause problems when opening them with another version of the driver. See also this for another problem that this caused: http://insecureprinting.com/Microsoft_Excel_Spreadsheets_Expose_User_PIN_Used_for_Confidential_Secure_Printing.pdf
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Nov 6, 2014 20:58
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organburner posted:Can I rant about the ticketing system I use? This sounds like the best ticketing system ever. Is it an in-house design, or is it a commercial system? If so, can you tell us which one it is?
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Nov 6, 2014 21:58
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Ataraxia posted:"The air conditioning loving exploded and there is water on loving everything" Naturally their backup was incomplete. The air con was serviced 3 weeks ago, so they are blaming it on that, also no drip tray on an air con unit directly above a rack... Genius. Fallout: 1 dead controller, 3 dead power supplies. 210tb of data saved.
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Nov 6, 2014 22:11
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Ataraxia posted:210tb  I need to get into a bigger MSP(Nice job)
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Nov 6, 2014 22:32
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JohnnyCanuck posted:This sounds like the best ticketing system ever. It's in-house. First thing they told me about the system was "don't worry, a new one is on the way" After talking to my colleagues it turns out the new one has been on the way for at least 2 years now!
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Nov 6, 2014 22:32
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We have always been Ticketed from Oceania...
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Nov 6, 2014 22:40
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Gwaihir posted:We just sorta looked at each other and exchanged a few WTFs before asking how that was an IT problem
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Nov 6, 2014 23:35
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organburner posted:It's in-house. Well I guess I can rule out at least one of those Top 5 companies you work for. Ours is actually.. not that bad 
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Nov 6, 2014 23:58
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Knormal posted:"The wasp is having trouble getting the projector to work." "How did it go in rehearsal ?"
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Nov 7, 2014 00:04
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Knormal posted:"The wasp is having trouble getting the projector to work."  "The wasp forgot the power supply for their laptop, do you have a spare ? No, I don't know what make it is."
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Nov 7, 2014 00:30
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spiny posted:
Didn't I read somewhere that USB 3.1 is going to allow for charging laptops via USB? This needs to happen sooner rather than later.
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Nov 7, 2014 00:57
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Japanese Dating Sim posted:Didn't I read somewhere that USB 3.1 is going to allow for charging laptops via USB? This needs to happen sooner rather than later. It can, yes. Which means you're just going to end up with a broken USB header after either HULK SMASH insertion, or laptop bag pachinko.
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Nov 7, 2014 04:16
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Every OEM needs to adopt something like apple's magsafe. That thing is awesome. The Surface tablets have it also.
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Nov 7, 2014 04:23
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Methylethylaldehyde posted:It can, yes. Which means you're just going to end up with a broken USB header after either HULK SMASH insertion, or laptop bag pachinko. That is assuming they even use the correct port to begin with. Unless the new USB plugs won't be backwards compatible.
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Nov 7, 2014 04:45
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chocolateTHUNDER posted:Every OEM needs to adopt something like apple's magsafe. That thing is awesome. And if it weren't for patents and licensing costs, they likely would! Instead, you pay tens of dollars for a simple power cord.
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Nov 7, 2014 04:46
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Varkk posted:That is assuming they even use the correct port to begin with. Unless the new USB plugs won't be backwards compatible. I read a while ago about a new USB connector that could be plugged in both ways. It probably isn't compatible with the old ones, and I still haven't seen any.
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Nov 7, 2014 08:36
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nielsm posted:I read a while ago about a new USB connector that could be plugged in both ways. It probably isn't compatible with the old ones, and I still haven't seen any. That's true.
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Nov 7, 2014 09:36
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nielsm posted:I read a while ago about a new USB connector that could be plugged in both ways. It probably isn't compatible with the old ones, and I still haven't seen any. to be fair look at how long its taken for USB 3 to become commonplace, and they STILL throw 2.0 ports on there.
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Nov 7, 2014 13:32
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An email came in. "Can't access internal webpages". Did some digging. User is working remotely, and trying to connect to our internal wiki without connecting to our VPN. This is two days after said user was in new-hire training where I went over the basics of connecting to our VPN, and what they might need it for. A new record! OWLS! fucked around with this message at 14:47 on Nov 7, 2014 |
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Nov 7, 2014 14:25
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 : I'm sorry, I can't give out local admin rights without approval from [CTO] due to fuckwits. : PLEASE, I'm a developer. I'll get approval.3 loving days later and I'm steamrolling his laptop again. For gently caress's sake. Taking local admin away this time! 
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Nov 7, 2014 14:56
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gently caress printers. A while ago in our Xendesktop VDI, we installed Citrix universal printing and set up the clients to point to it. Users didn't like thing X and thing Y, so we turned off the universal print driver policies but kept the driver in place, albeit not in use, on the print server. After migrating the printers to Server 2012 R2, we start seeing some weird failures to print, and my boss doesn't like "restart the print spooler, that fixes the problem" as a long-term option. Last night, after putting our new 64-bit virtual desktop image into prod, away goes all UPD components on the server. What followed was, no fooling, an ordeal from 8 PM - 1 AM wherein the engineer that we outsource this stuff to and I struggled, along with eventually my boss, to figure out why the get-wmiobject line in our drive/printer mapping script wasn't working as it should in the script. It ran fine manually, just not at logon. gently caress printers. My boss shot down the idea of me and the helpdesk guy just going desk to desk, deleting the printers manually, and having them log off/back on - politics are ill towards the computers after a stressful and unhappy migration to a private cloud and some days of subsequent issues that the Powers that Be hated. Given that we were recommending not going full into ~the cloud~ and buying our own hardware in a nearby colo, it's pretty drat Kafkaesque that they're unhappy with a purchase decision upon which they overruled our recommendation. gently caress printers. Rename the appdata cache redirect folders for each user? I mean, that's been our step 1 for fixing weird VDI issues. We've got user profiles redirected to location A, caches to B. Deleting B fixes a lot of stuff and my boss is the one who told us to be doing that. I pitch it, and I should note at this point it's around 11:15 PM. The next two hours were my boss and the engineer going back and forth, putting forth a fix, rebooting the desktops to pick up the fix, me testing, me reporting failure. gently caress printers. Eventually something finally loving worked. Testing completes at 1:05ish AM. The best part? My boss said he didn't want to do this tonight. Since he's observant Orthodox, we don't make major changes on Fridays since he's going to be unavailable from around 4ish PM to Saturday evening. The outsourced engineer said this'd be an easy series of changes, he'd totally be able to handle it from his other job site tonight while working on both his clients. gently caress PRINTERS Pretty sure we could have saved about three hours if it wasn't the engineer not responding to my calls or texts, not even indicating that he was working on fixes nor commenting on fixes that I'd proposed. gently caress PRINTERS
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Nov 7, 2014 15:08
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A phone call came in. Woman calls me up because her husband has died and they want to donate his computer to their church. But first, she needs me to crack his windows password and wipe his files. I make sure I have what I need and head over. I get there and the computer has no password, they never tried before calling me. It does however have a ton of nicely sorted porn. One secure delete later and I've charged for an hour and am on my way home. I like the easy jobs.
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Nov 7, 2014 15:26
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DrAlexanderTobacco posted:
Literally everyone is a local admin of their own laptop/PC here, and it seems to work pretty well. Of course, the party line for IT services here is that unless software is installed through our corporate tools, you're on your own, sucker. Have a problem with your PC that may be tangentially related to a non-corporate-installed piece of software? Well, then it's re-imaging time. Seems to keep people pretty well in line.
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Nov 7, 2014 16:04
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KozmoNaut posted:Literally everyone is a local admin of their own laptop/PC here, and it seems to work pretty well. This is the policy I used to run in my previous job, but where I'm at currently, certain people don't get access any more. Some special snowflakes ended up being too special, and having their laptop re-imaged twice a month wasn't exactly ideal. That said, I have a decent network boot server now. Maybe I could give them access again, and make some desktop shortcut they can click so their box reimages itself. On a second thought, that's a bad idea too, they'll wipe "important data" every day by "accident".
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Nov 7, 2014 16:18
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An idiot posted:Hi Support, Why the gently caress would you store files in your Recycle Bin? That's like putting a sandwich in your trash, then coming in the next day and flipping out when someone threw it away.
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Nov 7, 2014 16:48
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Anyone who does that should be fired
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Nov 7, 2014 16:49
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I hope to god one of my users do that someday so I can just laugh and laugh... then be asked to restore it from backups by the president.... ugh.
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Nov 7, 2014 16:51
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I like how sure they are that they were still there at 6pm and that they were gone by 10am at the latest. Do they have a checklist that they go through when they arrive at/leave work that includes verifying that their recycle bin hasn't been emptied?
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Nov 7, 2014 16:57
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Dick Boat posted:Why the gently caress would you store files in your Recycle Bin? That's like putting a sandwich in your trash, then coming in the next day and flipping out when someone threw it away. The amount of times I've seen this is incredible. I still remember nearly 20 years ago someone explaining to me about a lady who saved _everything_ in her recycle bin. Complains about pc working really slow and throwing "random errors". Guy gets to pc, sees disk full, empties recycle bin. Lady, obviously goes mental. Back then I thought "well, windows 95 is very new and people aren't yet used to working with it right?". Well, people still throw stuff in the trash regularly. Microsoft needs to rename that to trash. "Recycle" sounds too much like "I can use this again" to some people it seems, and not enough like "I don't want to see this again, ever".
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Nov 7, 2014 17:04
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Dick Boat posted:Why the gently caress would you store files in your Recycle Bin? That's like putting a sandwich in your trash, then coming in the next day and flipping out when someone threw it away. I have had multiple users say with a completely straight face to "OMG DON'T EMPTY MY DELETED ITEMS FOLDER IN OUTLOOK I KEEP THINGS I STILL NEED IN THERE." What the flying gently caress.
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Nov 7, 2014 17:04
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It makes me wonder if one of those videos they sell to teach people how to use computers had instructions to use the recycle bin in that way.
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Nov 7, 2014 17:08
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Gwaihir posted:I have had multiple users say with a completely straight face to "OMG DON'T EMPTY MY DELETED ITEMS FOLDER IN OUTLOOK I KEEP THINGS I STILL NEED IN THERE." I can sorta emphasize with users who think the "recycle" bin isn't used for items you want gone - but gently caress anyone who uses the Deleted Items folder for anything else. No sympathy.
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Nov 7, 2014 17:26
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Dick Boat posted:Why the gently caress would you store files in your Recycle Bin? That's like putting a sandwich in your trash, then coming in the next day and flipping out when someone threw it away. During the bad old days as IT admin in a datacenter, I had users who would store files in the Trash or Recycle Bin because they were convinced - ABSOLUTELY convinced, could NOT be talked out of it - that files in the Trash or Recycle Bin didn't take up space on disk.
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Nov 7, 2014 17:29
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go3 posted:Anyone who does that should be fired Out of a cannon. Into the sun.
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Nov 7, 2014 17:29
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Gwaihir posted:I have had multiple users say with a completely straight face to "OMG DON'T EMPTY MY DELETED ITEMS FOLDER IN OUTLOOK I KEEP THINGS I STILL NEED IN THERE." I had somebody ask if they could put subfolders in their Deleted Items folder so they could sort the trash and not have to delete it all at once. Thankfully they were very amenable to my suggestion of just not deleting stuff they wanted to keep.
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Nov 7, 2014 17:32
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DrAlexanderTobacco posted:I can sorta emphasize with users who think the "recycle" bin isn't used for items you want gone - but gently caress anyone who uses the Deleted Items folder for anything else. No sympathy. No, there is no sympathy for people who think that. What do you put in your recycle bin at home? poo poo you want thrown out, you're never going to use that soda can again, you want it taken away to the dump.
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Nov 7, 2014 18:04
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mattfl posted:No, there is no sympathy for people who think that. What do you put in your recycle bin at home? poo poo you want thrown out, you're never going to use that soda can again, you want it taken away to the dump. Very true - To rephrase, then, it's a lot harder to politely call someone a retard with the former case. It's pretty clear cut with the latter 
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Nov 7, 2014 18:16
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