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We don't have a ticketing system, so therefore I have no tickets.
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Nov 13, 2014 21:21
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An inter-school mail came in : A Thank-you card from a 6th grade class who had typed up some reports yesterday on a laptop cart that didn't have a printer. I deployed a printer package for the classroom they were in so they could send their reports to the teacher's printer. 
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Nov 13, 2014 22:19
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Nerdrock posted:An inter-school mail came in : That would make my loving year.
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Nov 13, 2014 22:27
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Nerdrock posted:An inter-school mail came in : The cynic in me notices that they didn't print the card and suggests that it is a passive-aggressive complaint that you didn't solve the problem. (Actually, 6th graders are more mature than the typcial middle manager who would do this)
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Nov 13, 2014 23:06
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spog posted:The cynic in me notices that they didn't print the card and suggests that it is a passive-aggressive complaint that you didn't solve the problem. "Sir, why is my annual review done in crayon on construction paper?"
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Nov 13, 2014 23:26
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spog posted:The cynic in me notices that they didn't print the card and suggests that it is a passive-aggressive complaint that you didn't solve the problem. They could have scanned it, then emailed it to him.
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Nov 14, 2014 01:38
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Nerdrock posted:An inter-school mail came in : That's the kind of thing you have framed and hang up next to important certifications.
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Nov 14, 2014 01:50
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Yeah, Mr. Anderson, "thanks" for fixing the printer so we can all turn in our reports You jerk
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Nov 14, 2014 02:10
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It would have been very difficult for me not to make the "Call me Neo" joke because I'm pretty sure none of those kids have seen The Matrix.
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Nov 14, 2014 02:23
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GreenNight posted:It would have been very difficult for me not to make the "Call me Neo" joke because I'm pretty sure none of those kids have seen The Matrix. All those kids were born AFTER The Matrix was released.
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Nov 14, 2014 02:53
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Methylethylaldehyde posted:All those kids were born AFTER The Matrix was released. Yes, I understand that.
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Nov 14, 2014 02:55
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GreenNight posted:It would have been very difficult for me not to make the "Call me Neo" joke because I'm pretty sure none of those kids have seen The Matrix. I would have, but I couldn't figure out how to shoehorn in a joke in the form of "How can you fill out an error form, Misssterrr Anderrrsonnnn, if you cannot... print? <printer fuser melts into itself>"
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Nov 14, 2014 02:57
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Volmarias posted:I would have, but I couldn't figure out how to shoehorn in a joke in the form of "How can you fill out an error form, Misssterrr Anderrrsonnnn, if you cannot... print? <printer fuser melts into itself>" "How about this, I submit a ticket, and you give me my print queue."
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Nov 14, 2014 03:39
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Kurieg posted:"How about this, I submit a ticket, and you give me my print queue." Or the edited-for-TV version: "I submit a tickedoodletoot...."
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Nov 14, 2014 03:45
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My aunt just posted to facebook a photo of a screen showing the "Haha, you just got hosed by CryptoWall" message. It may be CryptoWall 1.0, so it may have done the insecure delete. [Edit] Nope, it's 2.0. Offline/nonmounted backups are her only hope now. Pyroclastic fucked around with this message at 04:07 on Nov 14, 2014 |
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Nov 14, 2014 03:55
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What're you SOC types using for cases. JIRA? ArcSight's built in cases?
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Nov 14, 2014 05:13
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So last night our primary Internet provider decided that Wednesday night is the prime evening to change out network equipment. Since I'm on the road again I haven't gotten the full story, but they hosed up BGP to the point where we couldn't even failover to our DR site. I had to manually stop my phone from checking my work mail box, it's currently at 7700 messages from equipment going on/offline.
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Nov 14, 2014 06:54
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internet jerk posted:What're you SOC types using for cases. JIRA? ArcSight's built in cases? DFLabs here. edit: Also: gently caress ArcSight Mustache Ride fucked around with this message at 07:06 on Nov 14, 2014 |
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Nov 14, 2014 07:03
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I don't know what SOC means? But we have ArcSight and hate it.
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Nov 14, 2014 08:04
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Pyroclastic posted:My aunt just posted to facebook a photo of a screen showing the "Haha, you just got hosed by CryptoWall" message. I'm eagerly awaiting the variant that nukes Mozy/crashplan/backblaze/Azure/iCloud backups via keylogging and some automated commands. Because obviously that's the next most logical step.
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Nov 14, 2014 11:41
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less than three posted:I don't know what SOC means? But we have ArcSight and hate it. Security Operations Center. I think he's asking what case management software the IT Security team uses for Incident Response.
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Nov 14, 2014 13:30
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Mustache Ride posted:Security Operations Center. Pretty much. We use JIRA right now. less than three posted:I don't know what SOC means? But we have ArcSight and hate it. Why? Arcsight is pretty great if you're feeding it good content.
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Nov 14, 2014 14:07
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spog posted:The cynic in me notices that they didn't print the card and suggests that it is a passive-aggressive complaint that you didn't solve the problem. I thought this exact same thing. That said, the signatures on the inside were what shocked me most. Cleaner and more legible than any adult i've seen wield a writing utensil in the last decade. This card is indeed being posted on my murderous-rampage-prevention spot, right next to this :  Meanwhile : A Network Came down. I'm working on deploying some Dell desktops to a new lab. We got WDS going and the systems have been imaged and software deployed to them. THEN : after sitting there for a day, most of them not only corrupt their DHCP reservations, but send so many requests for an IP address that brought down 2 of our 3 loving wireless controllers , and severely cripped the wired network to boot. Nerdrock fucked around with this message at 15:28 on Nov 14, 2014 |
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Nov 14, 2014 14:18
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For hysterical reasons we have two AD domains, where most servers are on one domain and all workstations are on the other. (I don't work with AD administration here, don't blame me) Guess who just lost the trust relationship between two domains? 
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Nov 14, 2014 15:20
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Awesome. Just got the very important signature sheets for all computer thingies of this year's batch (120 sheets) that I have to get everyone who got the thingies to sign, but wait, this years we've added one very important field: the owner's supervisor signature. So excuse me mrs CFO, could you please sign these 50 sheets of paper for no goddamned reason at all? Fun, fun, fun.
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Nov 14, 2014 16:09
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Collateral Damage posted:For hysterical reasons we have two AD domains, where most servers are on one domain and all workstations are on the other. (I don't work with AD administration here, don't blame me)
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Nov 14, 2014 16:16
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Yep.. Except I don't have those rights, so I'm talking to the people who do, and they're insisting there's nothing wrong with the domains, and it has to be our services that are faulty. Because when half a dozen web sites and services that use integrated AD authentication all fail at cross-domain authentication at the same time, (while authentication from within the domain works) that's obviously an application error.
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Nov 14, 2014 16:44
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Zhiwau posted:Awesome. Just got the very important signature sheets for all computer thingies of this year's batch (120 sheets) that I have to get everyone who got the thingies to sign, but wait, this years we've added one very important field: the owner's supervisor signature. So excuse me mrs CFO, could you please sign these 50 sheets of paper for no goddamned reason at all? Fun, fun, fun. Need to adopt the Japanese practice of using stamps. What's that? 50 sheets? THUMP THUMP THUMP THUMP THUMP
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Nov 14, 2014 16:56
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A ticket came in. "Printer is burning, send someone ASAP." The fuser heating rod had gotten stuck and kept the fuser in a perpetual heating state. It got so bad that it melted part of the main control board, along with the finisher entrance. It's my new favorite printer.
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Nov 14, 2014 18:45
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Oyster posted:A ticket came in. "Printer is burning, send someone ASAP." This post is useless without pictures.
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Nov 14, 2014 19:05
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Oyster posted:A ticket came in. "Printer is burning, send someone ASAP."
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Nov 14, 2014 19:06
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Oyster posted:A ticket came in. "Printer is burning, send someone ASAP." I'm hoping someone had at least unplugged it before you got there?
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Nov 14, 2014 19:07
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Japanese Dating Sim posted:I'm hoping someone had at least unplugged it before you got there? It had been, yes. Took me about a half hour to get there with a new fuser, but the smell of melting electronics still permeated the place. Took three days to get and install all the parts that had been damaged.
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Nov 14, 2014 19:12
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Update: Creepyguys office has been purged. Walls are empty. Desk is gone. Recovering files on his PC now. He deleted everything except for his bikini girls background images folder. It has almost 1200 images in it.
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Nov 14, 2014 19:45
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Antioch posted:My queue is empty. The pending and unassigned queue is empty. This hasn't happened to me in... 6 years? 7? I don't even remember. Am I fired now? Do I get promoted, like a level up? Fired, obviously; if there's no tickets why do they have IT? 
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Nov 14, 2014 19:59
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Mustache Ride posted:edit: Also: gently caress ArcSight ArcSight's case system is such a tacked on piece of poo poo. Glad I don't have to use it for that. ArcSight's everything else is pretty slow an randomly locks up for a few seconds to a minute, but I'll shank anyone that tries to take it away from me at this point. As much as I love Unix tools I don't want to go back to greping through logs from a dozen different sources and correlate the results myself.
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Nov 14, 2014 20:09
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Collateral Damage posted:Yep.. Except I don't have those rights, so I'm talking to the people who do, and they're insisting there's nothing wrong with the domains, and it has to be our services that are faulty.
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Nov 14, 2014 21:32
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Oyster posted:It had been, yes. Took me about a half hour to get there with a new fuser, but the smell of melting electronics still permeated the place. Took three days to get and install all the parts that had been damaged. Let me tell you how I'd fix this *pitches fire printer in trash*
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Nov 14, 2014 22:44
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Knormal posted:We use an internally-developed Oracle webapp for timekeeping. It went down in the middle of last month, every PC that tried to load the site just showed a blank page. Viewing the HTML source showed it was indeed just a blank page with no body content. The app admins still insisted everything looked fine on the server and it must be a network/desktop issue blocking the site from loading. This went on for weeks. poo poo like this and the AD story earlier are why packet captures are your best friend.
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Nov 14, 2014 23:25
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Galler posted:ArcSight's case system is such a tacked on piece of poo poo. Glad I don't have to use it for that. We were talking with Netflix to get their automated FIDO system to handle the easy reimage stuff like Malware callbacks, but they basically shut down their ITSec group so we're going to have to build it ourselves now.
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Nov 14, 2014 23:28
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