|
Entropic posted:A laptop came in... Okay, I'll bite. Why in the wide world of sports would you do this to a laptop?
|
#
?
Nov 27, 2014 21:06
|
|
|
|
| # ? May 16, 2024 12:32 |
|
|
The Muffinlord posted:Okay, I'll bite. Why in the wide world of sports would you do this to a laptop? Counterweight.
|
|
#
?
Nov 27, 2014 21:47
|
|
|
The Muffinlord posted:Okay, I'll bite. Why in the wide world of sports would you do this to a laptop? Because the screw mounts holding the metal hinges to the plastic lid got ripped out, so the user decided to rebuilt it better, stronger, with metal! It's actually quite competently done for what it is. Solid workmanship! The real horror is on the inside. I'm currently trying to run an offline MBAM scan after pulling the drive because the machine is too choked with malware to do much of anything on its own steam, even after I disabled basically everything from msconfig startup items and task scheduler. There's the "how to decrypt your data" files everywhere from some sort of cryptolocker variant, but photos and documents don't seem to be actually encrypted. My current theory is that the system was already so choked with malware that the crypto-whatever couldn't grab enough processing power to actually get its encryption done. The downloads folder was full of every adware / malware / toolbar installer imaginable, and keygens and torrented installers for everything from Photoshop to Avast.  Who the gently caress pirates antivirus software?I've backed up data and am basically just running AV scans as a perverse exercise to see if it's actually remotely cleanable while I wait to hear back from them after I left a phone message recommending we salt the earth and reinstall with a new, legal Windows 7 key (I'm gonna go ahead and assume the the Windows 7 Ultimate install on this old XP laptop isn't legit) or better yet just throw this thing in a river and sell them a refurb that's probably younger and faster.
|
|
#
?
Nov 27, 2014 21:52
|
|
|
Entropic posted:Because the screw mounts holding the metal hinges to the plastic lid got ripped out, so the user decided to rebuilt it better, stronger, with metal! It's actually quite competently done for what it is. Solid workmanship! So pretty much this: 
|
|
#
?
Nov 27, 2014 21:54
|
|
|
stevewm posted:http://www.dell.com/downloads/global/products/precn/en/Dell-Precision-workstation-Reliable-memory-technology-whitepaper.pdf For content, we got notified mid-day Wednesday, AKA the day before the four-day Thanksgiving weekend, of a new employee starting Monday. One-day-notice hires aren't unheard of around here, but there's something extra-insulting about doing that right before a holiday. On top of that, I sent an email to the new person's bosses letting them know she'll be sitting around with no access for a while, and both her immediate boss and that person's boss are off the first half of next week. Welcome aboard new person, hope you brought a book.
|
|
#
?
Nov 28, 2014 08:07
|
|
|
Entropic posted:Inspiron 6400. Running (probably pirated) Windows 7 Ultimate on 1GB of RAM. I just finished running hardware tests on it and sadly everything passes but the SMART log. I had an E1505 (consumer version of the 6400) and it did the same thing on both hinges after a few years of use.  It was a piece of poo poo.
|
|
#
?
Nov 28, 2014 22:50
|
|
|
Lenovo seems to still be the hinge masters, at least on the 'real' Thinkpads. Everyone else is still just playing catch-up, which is just sad.
|
|
#
?
Nov 28, 2014 23:00
|
|
|
We only do new hires once a month (not actually true, there are occasionally a small handful of midmonth starts, but for something like 98% of the time, it's true). In theory the process is that during the day Friday before the first Monday of the month I create LDAP accounts for the new hires; however, because of last minute changes to the new hire list this ended up in the guy before me needing to delete some accounts and create some new ones if he did it too early in the day. So he pushed it back to end of day. Still didn't entirely fix the problem. So he pushed it back to sometime in the evening on Friday. Still didn't entirely fix the problem. Now I just wait until Monday and create the accounts over lunch because no one logs into any UNIX machines their first day and by lunch their theoretical first day HR really should have it figured out on who is starting that month and who isn't.
|
|
#
?
Nov 28, 2014 23:05
|
|
|
KozmoNaut posted:Lenovo seems to still be the hinge masters, at least on the 'real' Thinkpads. Everyone else is still just playing catch-up, which is just sad. Nope, they have problems too. I've had to call in hinge splitages on T420s.
|
|
#
?
Nov 28, 2014 23:37
|
|
|
m.hache posted:So pretty much this: But even the slightest error could- Indestructible
|
|
#
?
Nov 28, 2014 23:43
|
|
|
dennyk posted:The correct thing to say here is "I'm going to be on vacation and out of touch for the next week, please get with <some other person who isn't on vacation> if you need anything." Don't even give them the faintest hope that you might be reachable, or they will take that to mean that you are available 24/7 while on vacation and get upset when you don't respond to their calls or emails immediately. We're a department of three, with an outsourced Citrix/VMware engineer and network admin. It's my boss and the helpdesk guy. The helpdesk guy is clueless at all things computar so he knows who to call.
|
|
#
?
Nov 29, 2014 01:49
|
|
|
Who the hell opens a ticket, and then leaves the country for a month?
|
|
#
?
Nov 29, 2014 08:16
|
|
|
RFC2324 posted:Who the hell opens a ticket, and then leaves the country for a month? Salespeople, middle managers and executives. You know. Sociopaths.
|
|
#
?
Nov 29, 2014 11:25
|
|
|
RFC2324 posted:Who the hell opens a ticket, and then leaves the country for a month? Ticket update: Unable to locate user, emergency services alerted. Waiting for user to reappear.
|
|
#
?
Nov 29, 2014 12:31
|
|
|
RFC2324 posted:Who the hell opens a ticket, and then leaves the country for a month? "Pending - user out of office until 1-1-15" Set yourself an Outlook reminder, and don't think about it again this year.
|
|
#
?
Nov 29, 2014 12:34
|
|
|
AreWeDrunkYet posted:"Pending - user out of office until 1-1-15" The problem is the ticket has an SLA on it. Its not a critical ticket(thank god) but the SLA is still like a week to get handled. Which means this one gets blown by 3 weeks.
|
|
#
?
Nov 29, 2014 13:04
|
|
|
RadicalR posted:Nope, they have problems too. I've had to call in hinge splitages on T420s. This saddens me greatly. The hinges on my T42 are like new still.
|
|
#
?
Nov 29, 2014 13:09
|
|
|
RFC2324 posted:The problem is the ticket has an SLA on it. Its not a critical ticket(thank god) but the SLA is still like a week to get handled. Which means this one gets blown by 3 weeks. Why can't you close the ticket?
|
|
#
?
Nov 29, 2014 13:28
|
|
|
We have the option to suspend the ticket (and thus the SLA) until the user returns.
|
|
#
?
Nov 29, 2014 13:32
|
|
|
Jeoh posted:We have the option to suspend the ticket (and thus the SLA) until the user returns. It's 'pending' in our ticketing system. The ticket should have some sort of status you can set it to that stops the clock on the SLA timer.
|
|
#
?
Nov 29, 2014 13:36
|
|
|
DrAlexanderTobacco posted:Why can't you close the ticket? Can't without some kind of resolution or the person who submitted it saying we can. Jeoh posted:We have the option to suspend the ticket (and thus the SLA) until the user returns. We do to, but if we do that we have to provide progress updates every 2 days. Can't make progress, can't make update, can't put the ticket on hold. Usually not a problem, since most of our tickets can be handled by someone else on that persons team, but this one is for an account issue, and we have no idea what it actually is since the account works if you su over to it on that box. He has an account, but the ticket is requesting a new one. The account works as far as we can tell, so I would guess it is actually a request for sudo access for an application and he doesn't actually know what to request. VVVV It technically is, but if a ticket is not actually closed and sits in that state then it gets audited by people who don't actually care if we can't help it. Working for a giant company has its upsides and downsides. Also, speaking of our ticketing system, I just want to say gently caress Remedy forever. RFC2324 fucked around with this message at 13:46 on Nov 29, 2014 |
|
#
?
Nov 29, 2014 13:40
|
|
|
RFC2324 posted:The problem is the ticket has an SLA on it. Its not a critical ticket(thank god) but the SLA is still like a week to get handled. Which means this one gets blown by 3 weeks. If you can't park tickets when you're waiting for a response from the customer then you need to look at a new ticketing system. The SLA timer should only be ticking when the ball is in your court, so to speak. RFC2324 posted:We do to, but if we do that we have to provide progress updates every 2 days. Can't make progress, can't make update, can't put the ticket on hold. Can you not just update every two days "still waiting for user to return to work"?
|
|
#
?
Nov 29, 2014 13:43
|
|
|
Thanks Ants posted:Can you not just update every two days "still waiting for user to return to work"? drat your ninja edit! And no, doing updates that were all the same is what got the tickets being put on hold getting audited mercilessly started. Directive from on high is "meaningful updates" or it comes out of hold.
|
|
#
?
Nov 29, 2014 13:47
|
|
|
Then just let it blow the SLA and give no fucks about it, because nobody you work for seems to care about the statistics being meaningful.
|
|
#
?
Nov 29, 2014 13:49
|
|
|
Thanks Ants posted:Then just let it blow the SLA and give no fucks about it, because nobody you work for seems to care about the statistics being meaningful. Thats the plan. My direct boss knows the score, and will forwards the emails bitching about it, say she handled it, and no further fucks will be given. It still pisses me off, simply because I take pride in trying to do it right, and in this setup part of right is within SLA, which some gently caress has submitted a ticket set up to fail.
|
|
#
?
Nov 29, 2014 14:18
|
|
|
"Contacted user about issue, received no reply" ad nauseum
|
|
#
?
Nov 29, 2014 14:58
|
|
|
RFC2324 posted:Who the hell opens a ticket, and then leaves the country for a month? We now have an IM system built into the ticket system - Routinely get a message box pop-up from customers and even if I reply in literally 1 second they've already gone. For people like this I then like to work through the best passive aggressive questions "Please upload the logs from your test system where you tried this before doing in it production" is always good for a laugh. I can also see the last weeks worth of searches they did in the customer facing knowledge base - 9/10 times they haven't even tried to look. Though occasionally you do see some originality in the searches they've done and I've had to double check myself whether we had any helpful support notes on MILFS and nuns.
|
|
#
?
Nov 29, 2014 16:40
|
|
|
KozmoNaut posted:This saddens me greatly. The hinges on my T42 are like new still. One of the screws on my T410's hinges comes loose every couple of months because each time it does it I seem to have lost my tube of loctite. 
|
|
#
?
Nov 29, 2014 16:53
|
|
|
RFC2324 posted:The problem is the ticket has an SLA on it. Its not a critical ticket(thank god) but the SLA is still like a week to get handled. Which means this one gets blown by 3 weeks.
|
|
#
?
Nov 30, 2014 11:50
|
|
|
wa27 posted:I had an E1505 (consumer version of the 6400) and it did the same thing on both hinges after a few years of use. That was my first ever laptop and the same thing happened to me. I loved that thing to death though, it was the best laptop I ever owned until the backlight died and I decided it wasn't worth it to fix. I had the same problem with the hinges though, I just let it do it's thing, dealt with it and prayed that it wouldn't get worse. ...The reason it was the best laptop I ever owned was because I replaced it with an E1545 which was total garbage. At least, I think it's an E1545, because I haven't looked at it in four years and haven't used a laptop since then.
|
|
#
?
Nov 30, 2014 14:37
|
|
|
jammyozzy posted:One of the screws on my T410's hinges comes loose every couple of months because each time it does it I seem to have lost my tube of loctite. Yeah my loctite is also in a heisentube I swear I have like 5 tubes that I find when I look for other stuff but never when I need it.
|
|
#
?
Nov 30, 2014 17:03
|
|
|
A few hundred tickets came in... I work for a major ISP, and while I don't talk with customers or deal with tickets for individual customers, the guys who do are within an arm's reach of me. I overheard them talking today that we're receiving hundreds of calls higher than normal over people's E-Mail or TVs not working. Solution? Help the customer set up their e-mail account or program the universal remote for whatever new toy they just bought during black Friday and don't know how to use. You know, I never really thought of that before, but I guess it makes sense that it's happening. (And while they're going nuts dealing with that, I'm sitting here posting on the internet because nothing ever happens on a holiday weekend) Renegret fucked around with this message at 01:03 on Dec 1, 2014 |
|
#
?
Nov 30, 2014 17:14
|
|
|
Collateral Damage posted:Close the ticket with "Not resolved - User unavailable", then send him an email telling him to resubmit the ticket when he's back. Yeah just do this. If we get stuck in that situation we just email, tell them we need them to be available for us to resolve it and close the ticket. gently caress em, they don't wanna make time, then i'm not gonna make time.
|
|
#
?
Dec 1, 2014 00:52
|
|
|
Renegret posted:A few hundred tickets came in... Christ December 26th was the worst when I worked for the ISP. Thousands of calls for lovely router setups.
|
|
#
?
Dec 1, 2014 15:46
|
|
|
Guys, I need an opinion on something. I'm implementing stuff in a company and I need to write manuals for Helpdesk use. Is there any template that you guys found particularly easy to use? Any general guidelines? It's the first one I'm doing ever and I wanna do something good. I've got screenshots for every. drat. step. So what I'm looking for is a general structure (should I use tables with steps? something to differentiate what users must do and what helpdesk must do?). Thing is, what I'm doing might look comprehensible to me but I know every step by heart by now, so I'm not 100% sure someone else will understand what I mean.
|
|
#
?
Dec 1, 2014 17:50
|
|
|
orange sky posted:Guys, I need an opinion on something. I'm implementing stuff in a company and I need to write manuals for Helpdesk use. Is there any template that you guys found particularly easy to use? Any general guidelines? It's the first one I'm doing ever and I wanna do something good. I've got screenshots for every. drat. step. So what I'm looking for is a general structure (should I use tables with steps? something to differentiate what users must do and what helpdesk must do?). Thing is, what I'm doing might look comprehensible to me but I know every step by heart by now, so I'm not 100% sure someone else will understand what I mean. Hate to break it to you, no one is going to read the manual and they will just email you directly. Truthfully though, maybe set up a Wiki. That was you can authorize some users to make edits to the documents as time goes on. They can add their own insights to it as they learn to use the deployment.
|
|
#
?
Dec 1, 2014 18:05
|
|
|
I've handed out how-to documents with screenshots, and had pretty good success with getting people to read and follow them. Basically, keep the words short & sweet, make the pictures clear, and don't go beyond 2 pages per guide if you can help it.
|
|
#
?
Dec 1, 2014 18:50
|
|
|
m.hache posted:Hate to break it to you, no one is going to read the manual and they will just email you directly. I'm a consultant, they won't even know my e-mail since I'm leaving this work done and the local team will handle it after that. But I wanted to do something that doesn't raise questions later.
|
|
#
?
Dec 1, 2014 18:52
|
|
|
Wilford Cutlery posted:I've handed out how-to documents with screenshots, and had pretty good success with getting people to read and follow them. Basically, keep the words short & sweet, make the pictures clear, and don't go beyond 2 pages per guide if you can help it. This is the way to go. Link to some more thorough guides and manuals that they can use if they want to. Otherwise short sweet and to the point.
|
|
#
?
Dec 1, 2014 18:55
|
|
|
|
| # ? May 16, 2024 12:32 |
|
|
Knormal posted:Ah, that makes more sense. He said it ignores the bad chip so I was thinking it was going to blacklist like 1/20th of the RAM for one failed gate (or whatever). Still, to me that's not a fix, that's a stopgap measure until they replace the bad DIMM assuming it's still under warranty. HP tech support used to always try to tell me running chkdsk /r to mark off the bad sectors on a dying hard drive resolved the issue and therefore they didn't need to replace the hard drive, it was always a fight to get them to actually replace it. Luckily we have a contract with better HP service techs now. Yeah, sorry. They didn't explain it to us that well when it was introduced in Client (just "Hey, here's this tool! Here's what it basically does! And if you have a customer get this, it's not a hardware replacement as it's resolved.") and I was shortly promoted into Server afterwards anyways. If you're ProSupport you may be able to complain enough to get it replaced, but you're SOL if you're Basic. That is if you've only gotten the MemRx error. Of course that reminds me of the funnest tickets I would get often enough: "Hey, I got an error in the diagnostics, I want it fixed!" Error would be 2000-0333 - User didn't respond to question. And it would say this ON SCREEN as well. (This is the "Did you see the bars on the screen?" error). And they had started the diagnostics and left the room so of course they didn't respond. Lightning Jim fucked around with this message at 20:15 on Dec 1, 2014 |
|
#
?
Dec 1, 2014 20:12
|
|
