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I know the email management conversation was a couple pages ago but what the poo poo is this?! Client has only been on the network for a few hours. Going to take a guess that Mac Mail is a good application.
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Dec 9, 2014 19:02
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RadicalR posted:Then you should've said "nope" and left. Perhaps spend some more time with your partner? I'll have you know, my beer cellar is well behaved enough to be left alone all day while I'm at work. And for the record! This is what I see when I stand up from my cube and look right:  So guys! Relax! I'm not going to die in a fire!!
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Dec 9, 2014 19:14
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Sirotan posted:I'll have you know, my beer cellar is well behaved enough to be left alone all day while I'm at work. We are so used to Goon in a Well stories here that Goon in a Fire seems like a natural progression.
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Dec 9, 2014 19:30
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A ticket didn't come in... I do 1 week in 5 on call - I work in a prison so I can't have the mobile during the day Still got a call at 10:30am - the calls have to be placed by the duty manager who in theory should realise all IT staff across our prisons are currently inside the prisons and won't be answering the out of hours on call number... That would also include the IT staff the work at your prison (but I can't call you out because you realised before it said leave a message  )
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Dec 9, 2014 19:39
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tomapot posted:We are so used to Goon in a Well stories here that Goon in a Fire seems like a natural progression. Look here bucko! Stop, drop and roll can wait. Network/servers/storage cannot.
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Dec 9, 2014 19:50
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RadicalR posted:Then you should've said "nope" and left. Perhaps spend some more time with your partner? Building is unsatisfactory, see me after class. BaseballPCHiker posted:Look here bucko! Stop, drop and roll can wait. Network/servers/storage cannot. I was in a fire once. It took me two years, but eventually I built a machine that put the fire out using fans from the server room and leftover coffee. Trust me, don't pour kerosene everywhere so that the fire will be distracted, it's a bad idea! Che Delilas fucked around with this message at 20:09 on Dec 9, 2014 |
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Dec 9, 2014 20:03
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tomapot posted:We are so used to Goon in a Well stories here that Goon in a Fire seems like a natural progression. Sirotan posted:So guys! Relax! I'm not going to die in a fire!! Why am I suddenly reminded of 
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Dec 9, 2014 20:20
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Sirotan posted:So guys! Relax! I'm not going to die in a fire!! Just make sure you call the appropriate people if a fire does break out: 0118 999 88199 9119 725.......3
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Dec 9, 2014 20:28
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Paladine_PSoT posted:Why am I suddenly reminded of 
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Dec 9, 2014 20:30
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 (Pretty sure I got this from one of these threads)
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Dec 9, 2014 21:09
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Che Delilas posted:
This is what I imagined the sys admin, that went ballistic on the servers for O'Hare Airport, looked like.
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Dec 9, 2014 22:06
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MF_James posted:This is what I imagined the sys admin, that went ballistic on the servers for O'Hare Airport, looked like. I thought it was just what Tuesday is like.
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Dec 9, 2014 22:07
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Subject: Fire. Dear Sir/Madam, I am writing to inform you of a fire that has broken out on the premises of 123 Cavendon Road... no, that's too formal. Fire!! Fire! Help me! 123 Cavendon Road. Looking forward to hearing from you. Yours truly, Maurice Moss.
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Dec 9, 2014 22:11
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Che Delilas posted:
This looks like some sort of IT version of Five Nights at Freddy's.
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Dec 10, 2014 00:22
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Dr. Arbitrary posted:This looks like some sort of IT version of Five Nights at Freddy's. I want a reverse fnaf where you run from cubicle to cubicle trying to catch people torrenting on the guest wifi.
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Dec 10, 2014 01:57
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Dr. Arbitrary posted:This looks like some sort of IT version of Five Nights at Freddy's.
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Dec 10, 2014 02:09
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Date: 9/12/2014 User: jsmith Department: Sales Contact Number: Time Available: Severity: HIGH Subject: somethin wrong with air conditoner? Description: the air smells really bad here and there is a bunch of yellow and orange light and it seems to be getting really hot janice said the paint and peels off the wall and there is some black stuff in the air it reminds me of a camp fire also youtubes seems to be kinda slow did you change something it seemed to work better last week before someone messed with my computer OW IT BURNS THIS IS EFFECTING PRODUCTION!!!!!
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Dec 10, 2014 02:15
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go3 posted:Date: 9/12/2014 I would be tempted to write that off as 'User Error' because either the apocalypse is happening or they are tripping balls.
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Dec 10, 2014 02:17
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An E-Mail came in! Forwarded from my supervisor, from our manager, from the wifi admin, from the field services manager, from the field services supervisor, from a field services tech. The original request said "see attached", and OF COURSE nothing was attached by the time it got to me, so it got to do a full cycle up and down the chain to get me that attachment. I know poo poo rolls downhill and I'm at the bottom of the hill, but I spent more time laughing at the ridiculous chain and the stupid line of headers than I spent responding. I briefly considered it forwarding it to one of the temps to take care of but I decided I actually wanted it to get done right. To be fair to my supervisor, he was originally going to handle it, but he saw what was happening and happens to be a complete smartass. (The request was out of scope.)
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Dec 10, 2014 02:19
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"How do I print my favorites?" This request violates the very nature of digital content and hurts my soul.
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Dec 10, 2014 05:14
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A ticket came in: Reseating a dimm on a server, again... Me: This will be the fifth time I reseat a dimm on that server. Any idea why this is happening? Random indian guy: I am suspecting the board, but the server is not in warranty Me: So I will just have to reseat those dimms from now on a couple of times a week? Random indian guy: I guess so... 
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Dec 10, 2014 14:03
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moosepoop posted:A ticket came in: Reseating a dimm on a server, again... How about replace the dimm? Or don't use that slot on the server?
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Dec 10, 2014 14:16
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evobatman posted:How about replace the dimm? Or don't use that slot on the server? Because it is a new slot for every time. The mb most likely needs to be replaced but no warranty so gently caress me I guess.
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Dec 10, 2014 14:24
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Is there a Nintendo cartridge you can blow in and reinsert too?
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Dec 10, 2014 14:35
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Volmarias posted:Is there a Nintendo cartridge you can blow in and reinsert too? Oh, that would be a fun ticket to get 
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Dec 10, 2014 14:52
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A ticket came in! "Hi! We moved a device to 6104 as our office is moving in two weeks, but the paint fumes in that room are unbearable. We noticed that the device's document feeder isn't functioning properly and the convenience stapler isn't working. We're leaving it plugged into its new data ports, but can we get this serviced as soon as possible?" No.
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Dec 10, 2014 14:56
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Oyster posted:A ticket came in!
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Dec 10, 2014 15:49
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moosepoop posted:A ticket came in: Reseating a dimm on a server, again... Put something heavy (not too heavy) on to of them to keep them from unseating.
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Dec 10, 2014 15:51
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Oyster posted:A ticket came in!
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Dec 10, 2014 16:10
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 IT, this is Sirotan. Hi this is Bob with Ricoh just calling about the printer. Yeah you were using the wrong toner in that printer, which is why you are having problems. I told the staff to not use it so they won't destroy all the new parts I just installed in it. But it was working at its other location for years just fine with that toner?? Well you're going to need to get replacement toner. I didn't have any. Let me look up the product number for you, what was the model number on that printer? 3500 3500? Not 3035? Well let me look into this and call you back.~an hour passes~  Yeah I put in the wrong developer, printer is working now.Thanks for always blaming me first, assholes. Even having printers with service contracts that I never have to touch or fix myself is a goddamn nightmare. Printers suck. gently caress printers.
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Dec 10, 2014 17:16
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Sirotan posted:
More like printer techs are lazy no good assholes. I like the company we use but sometimes we get a tech that shouldn't be allowed to clean the toilets.
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Dec 10, 2014 17:52
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Someone tell me how stupid I am for being stuck on this issue. I'm working on a Precision T7600 that recently stopped booting at a reasonable rate of speed (it was taking as long as 10 minutes and sometimes failing entirely). It's got four hard drive bays - 0, 1, 2 and 3. It has two SSDs and a single 2TB HDD (that are all working fine if brought up as data drives on another PC). I've determined that if the OS drive is plugged into bay 0, with nothing else plugged in, it boots fine. Additionally, if any other the other two drives (or a separate, known-good drive) are plugged into bay 2, it boots fine. However, if anything is plugged into bay 1 or bay 3, it fails to boot. Takes forever to get through POST and BIOS, and usually locks up in the Windows boot screen after ~10 minutes. Sounds like a bad disk controller to me... Dell ProSupport agreed, and they came out and replaced the motherboard, but the problem's the same. I looked up this computer and it says it comes standard with a PCIe RAID controller (I almost felt really really dumb for missing that) but I looked and I swear these drives just plug directly into the motherboard. They weren't set up in a RAID array or anything. I sorta wish I had a structured escalation procedure. :/
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Dec 10, 2014 17:53
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Trastion posted:More like printer techs are lazy no good assholes. I like the company we use but sometimes we get a tech that shouldn't be allowed to clean the toilets. Yep, this is me. Instead of going into a freshly painted and not well enough ventilated room to fix a document feeder that isn't even in use right now, I queued up behind the rest of the hospital staff to get a free Christmas prime rib lunch. Totally worth it.
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Dec 10, 2014 17:56
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Volmarias posted:Is there a Nintendo cartridge you can blow in and reinsert too? I have actually said this to an NOA IT Rep for a failed hard drive.
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Dec 10, 2014 18:40
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I'd try to be pretty lazy too if I had to fix printers all day.
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Dec 10, 2014 18:49
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People seem extra crazy today. First I got a call from someone demanding I lodge an official complaint to Microsoft over a minor issue: One hyperlink in a .doc he made in office 2007 wouldn't work in office 13 compatibility view, but was perfectly fine once he "converted" it to a 2013 .doc. Then someone called asking me to cancel I.T. maintenance in a room so they could hold a seminar in it, and freaked out on me when I wouldn't.
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Dec 10, 2014 19:40
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Sirotan posted:Thanks for always blaming me first, assholes. Even having printers with service contracts that I never have to touch or fix myself is a goddamn nightmare. Printers suck. gently caress printers. I got in a Xerox engineer to replace some parts last week, we were totally on the same level as I explained exactly what needed to be done but how I had to sit through rounds of calls for the tech support phoneline who sent me wrong parts to replace. We were both humored and horrified that the previous service log stated; "Blah blah 2nd BTR Assembly blah blah damaged belt blah blah Temporary Fix" Gee thanks for nothing rear end in a top hat.
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Dec 10, 2014 20:12
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Super Slash posted:I got in a Xerox engineer to replace some parts last week, we were totally on the same level as I explained exactly what needed to be done but how I had to sit through rounds of calls for the tech support phoneline who sent me wrong parts to replace. We were both humored and horrified that the previous service log stated; This is absolutely a problem. I'm contracted to a specific hospital network and every time I hear complaints about the tech support phoneline (which is often) I show them my hospital badge and tell them to just tell the helpdesk to page me. It's usually a 3 minute fix, there's no reason why nurses who deal in patient care need to sit on the phone for 20 minutes as the helpdesk misunderstands the problem.
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Dec 10, 2014 21:23
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KS posted:No tickets came in... Just to drag this back up, we use Freshdesk, and it has a completely free option (up to 3 agents I think?) that we ran on for about 3 months internally before rolling it out to the company, and then a month more before deciding "I'd like some more reporting features" and upgraded to the basic paid package. No reason whatsoever why you couldn't just roll with the free, number of agents notwithstanding.
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Dec 10, 2014 21:24
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This is a big thread and my google is failing me: Can you fine posters post your best IT closet room with equipment hanging from the ceiling and similar pictures?
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Dec 10, 2014 22:04
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