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I have an interview next week. 
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Dec 23, 2014 19:49
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Dec 23, 2014 19:53
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Good luck
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Dec 23, 2014 20:17
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Good luck DT, we are all rooting for you dude.
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Dec 23, 2014 20:38
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I'm not, screw him. Oh sorry. 
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Dec 23, 2014 20:50
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Dick Trauma posted:I have an interview next week. You got this! 
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Dec 23, 2014 20:56
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Dick Trauma posted:I have an interview next week. DT can I paypal you some "goodluck bottle of liquor" money?
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Dec 23, 2014 22:18
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Good luck DT.  In work related news, I'm out of the office until the 25th (working xmas, but double pay v v) and went through all my open stuff on Sunday. I have a few simple cases open, so I asked those users to call back and reference their ticket numbers to our Help Desk for further assistance. Put links to internal KBs and a few troubleshooting steps to take in the work notes, which appear on the top of the Activity section of our ticketing system.Today I checked my email to follow up on some different cases, and I see an update from one of the easy tickets. Coworker posted:123456 - RE: Outlook Error - Updated And this is the third time this has happened with this guy. I specifically went to the trouble of being thorough yet simple with these directions, but I guess some people would rather ignore the obscenely-highlighted work notes I put in the ticket. 
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Dec 23, 2014 22:27
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Resource People have names for gently caress's sake. That's the issue I have when I check in on our helpdesk - they don't use the helpdesk like it should be used. If you are setting it up right and you run your team properly then it should very rarely matter who actually takes the call. Our guys use people's availability as an excuse to put off resolving things for as long as possible, only to watch the workload pile up and complain that they are understaffed. One of the guys the other day tried to book a site visit for connecting someone to a print queue. Thanks Ants fucked around with this message at 22:37 on Dec 23, 2014 |
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Dec 23, 2014 22:35
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The real kicker is that my day starts at 3 PM.  The big problem we have is the fact that--while we do have the staff--about half of them are not trained on how to do basic desktop troubleshooting. For the most part, they just gather information and escalate to different teams. That's how they did it in the past (before they merged with our company) and even after 8 months of cross-training, they still don't get it. I've brought it up several times with The Powers That Be. They're supposedly working on it, but I have yet to see any sizeable progress.
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Dec 23, 2014 22:50
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I had a senior manager email me complaining that his new hire didn't have a phone and it was effecting production because they had published the extension in the phone book already(!) After I stopped laughing I had to compose a reply as there was a few issues - no ticket! - we'd spoke on the phone earlier this morning and agreed it can be done next week as I'd ran out of phones and have some on order but bear in mind it's xmas, couriers suck right now and everyone's on leave so god knows when that delivery will appear etc etc - he waited until like 16:20 to email and phrased the whole message as if I had gone home and forgotten to sort this despite agreeing it wasn't super urgent. - the stupid part is he also cc'd a few other senior management presumably to make me look bad (could be wrong I guess) as his new hire was someone I managed out of IT so I suspect she is complaining to her new boss about me and they are trying to point score - luckily for me I have no qualms in gobbing off to stupid senior managers  Not to worry- in my reply I politely suggested that perhaps publishing a number that doesn't exist wasn't the smartest thing to do - however if you are sure that particular extension exists despite not having a phone(?!) you could plug a nearby colleagues phone in and activate the divert in the short interim period until we receive a delivery of phones and thereby deal with these vital queries you aren't currently getting. Either he walked out the door and hasn't seen my email or he has realised he was being a bit of a moron, it will be interesting to see if I get summoned or apologies next week as I may have been slightly sarcastic in my reaction
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Dec 24, 2014 02:14
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angry armadillo posted:Either he walked out the door and hasn't seen my email or he has realised he was being a bit of a moron, it will be interesting to see if I get summoned or apologies next week as I may have been slightly sarcastic in my reaction Well, this IS supposed to be the time of year for miracles...
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Dec 24, 2014 02:19
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Told the guy who handles sick leave that I wouldn't be in today due to having a massive infection up one side of my face and not being able to see properly due to it (i'm fine, by the way, antibiotics are fantastic things, swelling is down enough that I can open my eye again properly). However, I told him on Monday. I got a call from him midday today asking where the hell I was and I got a couple texts from my colleagues mentioning that he was apparently furious that I didn't call up on the day. I loving told the guy the day before that I wouldn't be coming in and that I would be seeing the doctor midday and he was cool with it then, so I don't see what his deal is today unless he's just bored. Granted, he just switched teams so maybe he's throwing his weight around, but what the gently caress dude.
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Dec 24, 2014 02:29
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Common theme around here is a department requests a project from IT, nobody documents anything, and it becomes a mess of broken verbal promises and feigned surprise when someone trips over functionality; when I got tapped for a small project (build a server, install some software, push a client, done) I spent 30 minutes writing up a project outline from a template I found on google and emailed it to the requestor, my boss, and the requestor's manager. No real responses from anyone except an "attach this to the original ticket" from my boss. Before I left for the day I talked to my boss for a bit and brought up the project outline, and when I asked her if that all was kosher she went "Yes! It was simple and outlined everything that needed to be done and what our responsibility is. I saved a copy of it myself and we're going to push to make this standard moving forward." So hey, documentation. I hear it's popular these days.
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Dec 24, 2014 03:28
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I got christmas gifts from Microsoft! They got me KB3008923, which apparently causes IE9 to randomly crash for no reason! It also causes modal dialogs to stop working in web apps in IE11, and they even got me another update to fix that! Of course, I can only apply it to less than 100 workstations since all our applications are worthless poo poo, but still, it's the thought that counts, right? Still nothing for the IE9 one, but I'm still hoping that Santa's gonna give me a little something extra under the tree! They also got me an update for Silverlight that breaks DRM. I pulled that out before it hit too many computers, so that's like an extra christmas gift! I also got gifts from McAfee! So far, they've gotten me a broken EPo agent that doesn't take policy updates, encryption that won't kick in more than once every four hours (which is super helpful for all those machines that need to be imaged before January, let me tell you), and a bug in EEFF that causes every application on the computer to freeze up when it tries to display an open or save dialog! That's a load off my mind; having users able to "open" or "save" things just leads to trouble, let me tell you. I even got myself a little something early!  God bless us, every one!
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Dec 24, 2014 04:20
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Just posting my pre-emptive condolences for the legions of you guys who are going to be either responding to emergency call outs, cruel shift scheduling, or are underpaid startup slaves who will be working the next two days. I haven't slept right, crapped right, or eaten right since Black Friday, but for me it's finally over. For you, it's just beginning. Goonspeed. (smilie of the guy saluting the US flag but maybe instead of the US flag it's some kind of it flag goes here)
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Dec 24, 2014 05:36
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Scaramouche posted:Just posting my pre-emptive condolences for the legions of you guys who are going to be either responding to emergency call outs, cruel shift scheduling, or are underpaid startup slaves who will be working the next two days. I haven't slept right, crapped right, or eaten right since Black Friday, but for me it's finally over. For you, it's just beginning. Goonspeed. (smilie of the guy saluting the US flag but maybe instead of the US flag it's some kind of it flag goes here) Here you go: 
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Dec 24, 2014 05:54
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Poorly documented libraries that don't do things you expect.
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Dec 24, 2014 10:50
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Scaramouche posted:some kind of it flag goes here
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Dec 24, 2014 11:17
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Well, nobody is here today but apparently my annoying coworker is still coming in. And there go my plans for a quiet, relaxing day to dick around and catch up on most of the poo poo I haven't had time to do.
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Dec 24, 2014 13:55
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Sounds like you should tell your annoying co-worker that you're sick, and they'll excuse you if you keep your distance today.
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Dec 24, 2014 15:12
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psydude posted:Well, nobody is here today but apparently my annoying coworker is still coming in. And there go my plans for a quiet, relaxing day to dick around and catch up on most of the poo poo I haven't had time to do. Headphones? My contractual work day was 7am-10:30am today. Thanks management, you loving jerks.
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Dec 24, 2014 16:05
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potato of destiny posted:Here you go: There is a penis where the booze should be.
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Dec 24, 2014 16:24
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Volmarias posted:There is a penis where the booze should be. Sounds like last night for me.
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Dec 24, 2014 17:10
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Volmarias posted:There is a penis where the booze should be. The dickbag icon would be perfect but it doesn't shrink down to 10x10 very well. Maybe if someone spent more than a minute trying.
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Dec 24, 2014 18:17
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spog posted:Sounds like last night for me. So it was a... good night? bad night?
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Dec 24, 2014 18:25
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Volmarias posted:There is a penis where the booze should be.
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Dec 24, 2014 18:54
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psydude posted:Well, nobody is here today but apparently my annoying coworker is still coming in. And there go my plans for a quiet, relaxing day to dick around and catch up on most of the poo poo I haven't had time to do. Does your coworker narrate every single action, problem or error he might encounter just like mine?
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Dec 24, 2014 19:02
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DrAlexanderTobacco posted:Does your coworker narrate every single action, problem or error he might encounter just like mine? Holy poo poo, I thought it was just my guy. This guy narrates to himself, as he's writing long-hand notes in a binder, every step he's taking and the result (he has like countless IDENTICAL case notes from when he's working on the same drat problem at a different location), and it always ends with a surprised "huh." Given the level we're at, I'm constantly amazed that he got a position in our group. Dude asks one of us a question, give him an answer, and he loving ignores it. "I disagree. That's not what the documentation says." "Well, what are your loving eyes telling you?" (conversation embellished for dramatic reasons) That's when we get all Nick "MOVE!" *tappatappatappatappatappa* "There. Was that so hard?" I swear on more than one occasion the following words have escaped his feed-hole (always accompanied by a pained, confused look), "But... The documentation says that can't happen" (unfortunately, verbatim, not embellished here)
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Dec 24, 2014 19:49
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Gotta love staff that go MIA when they're supposed to be on call. splitting the on-call with a colleague but seriously gently caress that guy.
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Dec 24, 2014 20:19
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theperminator posted:Gotta love staff that go MIA when they're supposed to be on call. splitting the on-call with a colleague but seriously gently caress that guy. When I was one guy's secondary, the motherfucker would blow off on call and go to a theme park and expect me to take care of tickets for him with not even the courtesy of a warning. He's finally on thin ice, but it took over a year. I know if I started blowing off my on call there would be hell to pay.
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Dec 24, 2014 20:42
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Apparently on his way out our VP was telling people they could go home early today. Guess what group he didn't bother to remember 
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Dec 24, 2014 20:50
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theperminator posted:Gotta love staff that go MIA when they're supposed to be on call. splitting the on-call with a colleague but seriously gently caress that guy. Our company has 5 sites so we do 1 week in 5 on call. I got a call last time I was on and the guy said I don't know if you can fix this and we do have paper based contingency but I thought I'd check... 30 mins later all sorted from the comfort of my sofa I emailed the IT manager and said I've done x y and z to resolve problems on your site just so you know. He actually emailed me back to say as they have paper contingency I would have said get on with paper...I'm sure his colleagues who nearly had to process the paper work are grateful for him!! Interesting that the documentation gripe has come up as this guy also basically rings you for any call on your site because he claims there is no documentation and he isn't sure how we do things then when we get stuck on his site he doesn't pick up his phone because he takes the attitude he isn't on call. I think he has come from a previous job where he just followed instructions and didn't ever think for himself, I'd rather just be helpful?
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Dec 25, 2014 00:11
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Up until 8AM or so this morning today was supposed to be a really relaxed day because none of the poo poo that's supposed to have arrived a month ago has even left China yet. Well, PMs started PMing hard as gently caress this morning, and it turned into a not very relaxing day at all... for my coworkers, because I had the forethought to get approved to WFH today. Which I told them to also do. Multiple times.
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Dec 25, 2014 00:20
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flosofl posted:Holy poo poo, I thought it was just my guy. This guy narrates to himself, as he's writing long-hand notes in a binder, every step he's taking and the result (he has like countless IDENTICAL case notes from when he's working on the same drat problem at a different location), and it always ends with a surprised "huh." You; you are the problem. Stop feeding this guy, stop giving him answers, and stop being a "team player" when it comes to him. If he really is this stupid he will be removed from the position soon enough. If he is just being lazy, he will eventually fix it himself. Either way, stop doing his job for him and stop engaging him in conversation.
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Dec 25, 2014 01:30
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ratbert90 posted:You; you are the problem. Stop feeding this guy, stop giving him answers, and stop being a "team player" when it comes to him. If he really is this stupid he will be removed from the position soon enough. If he is just being lazy, he will eventually fix it himself. Yeah, not going to happen. I'm a team lead and his mentor. He's actually a decent dude, but man when he doesn't get something he REALLY doesn't get something. I'm coming the conclusion the he's just not that smart. He's made it as far as he has by determination and meticulous note taking and memorization. But he has this inability to think laterally. I've been thinking about keeping him off project work and just leave him on Tier 3 stuff. Really I just needed to vent.
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Dec 25, 2014 05:18
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ratbert90 posted:You; you are the problem. Stop feeding this guy, stop giving him answers, and stop being a "team player" when it comes to him. If he really is this stupid he will be removed from the position soon enough. If he is just being lazy, he will eventually fix it himself. Honestly depending on the situation it might not be true. I have the same type of guy at my place and have talked to my boss about how he needs to go and was pretty much told if we fired him then we would never be given the budget to replace him or hire anyone else. She knows he is useless but is convinced nothing can be done about it. So at this point it its better to stop him before he starts a fire instead of letting hin set one and then just being the guy to put it out.
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Dec 25, 2014 09:01
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poo poo not passing me off: First year not at the (former) in-laws where you'd do IT support on the attic computer just to get away from the goddamn political discussions. It's a whole new world.
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Dec 26, 2014 12:41
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Yeah really - if I wanted political nonsense, I'd click this facebook link about how President Obama revealed himself as a communist, I won't believe what he said! Anyone else "working" today, but really doing nothing? Working from home advantage, I didn't even wake up until 11:30 (and no one cares).
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Dec 26, 2014 18:58
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MC Fruit Stripe posted:Yeah really - if I wanted political nonsense, I'd click this facebook link about how President Obama revealed himself as a communist, I won't believe what he said! I foolishly drove into the office, a co-worker and I are here, he's working on a password manager upgrade, I'm reading the forums... I also passed him some documentation on renewing an IIS cert, so I was somewhat useful. I've had 3 tickets that I can feasibly do right now and I have another that I will take care of later tonight at like 8-9pm. I should have just WFH
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Dec 26, 2014 19:19
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