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Ursine Asylum posted:Ticket resolved: user given a pair of scissors. Should've told him to feed it to his cat. It'll come out straight.
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Dec 28, 2014 08:15
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Ursine Asylum posted:Ticket resolved: user given a pair of scissors. I wish i didn't have to deal with people like that
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Dec 28, 2014 08:15
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jadeddrifter posted:I wish i didn't have to deal with people like that To be fair most of our users shouldn't be given scissors, either
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Dec 28, 2014 09:01
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Between "The Interview" and XBL/PSN being down, I'm really glad I didn't work this Christmas. Just looking at the flurry of e-mails that went around, triple time is not worth dealing with all of that.
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Dec 28, 2014 12:41
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Renegret posted:Between "The Interview" and XBL/PSN being down, I'm really glad I didn't work this Christmas. Christmas is usually quiet for us. around the 20th people stop reporting problems. I think they save them up. We get a flood just after new years.
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Dec 28, 2014 16:03
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It usually gets quiet around here come the holidays as well. We're an ISP so really the job doesn't shut down for the holidays and you can't really control when something will decide to poo poo the bed. That being said, about a week before Christmas everyone will say "hmmm, I better not do anything that could gently caress something up", and we'll get some time of easy work with not much happening*. This was my first Christmas off, I worked the past two Christmas' and the biggest obstacle was getting over the complete and total boredom. Plus the fourth rerun of A Christmas Story because we're too lazy to change the channel. We can't exactly control current events though. XBL/PSN goes down and little Timmy can't play his new Call of Duty game, better call the ISP and complain because it's obviously our fault. (Or more likely, mommy's trying to get another account credit because she knows how easy it is to make customer service reps bend backwards). Since so many people call in to complain, even though it's not our fault, we still need all hands on deck to make double sure it's not our fault, and to see if there's anything we can do to fix it for our customers anyway. *God help the people who work the first day out of the Maintenance Lockdown though 
Renegret fucked around with this message at 19:13 on Dec 28, 2014 |
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Dec 28, 2014 19:11
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Ohh man. The calls you must get at an ISP. I can only imagine.
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Dec 28, 2014 19:20
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Seriously, I couldn't imagine having anything to do with ISP support. Where people expect on-site service for their sub-$20 monthly spend.
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Dec 28, 2014 19:23
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not only that but i am sure that anytime any site goes down they get all kinds of calls from people thinking their internet is not working
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Dec 28, 2014 19:31
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Thanks Ants posted:Seriously, I couldn't imagine having anything to do with ISP support. Where people expect on-site service for their sub-$20 monthly spend. I don't work with Customers. I'd rather be unemployed. There's two departments worth of filters before anything ever gets to me. What I do get, however, are a lot of the great stories without any of the hassle. Our CSRs apparently really love the people who lose service and demand a credit for the amount of time their service was out. Yes okay ma'am, sorry for the inconvenience ma'am, here's your quarter back. e: jadeddrifter posted:not only that but i am sure that anytime any site goes down they get all kinds of calls from people thinking their internet is not working These are my favorite tickets.
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Dec 28, 2014 19:31
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Boxing day was the worst day to work when I was at an ISP. Also when I was at Futureshop. 100's of calls "Can you help me hook up my new router?" or "What do you mean I have to wait a week to activate my Digital Box?" Instead of buying the boxes direct from us at a better rate they would go to the nearest big box store and purchase a competitors Digital box. This would then set a chain of events that require us to contact the competitor or have them fax/email us the receipt for proof of purchase. This was to prevent us from taking stolen boxes from competitors into our network. The worst though? "Can you help me set up my email on my iPhone?" gently caress I'm glad I don't have to do that poo poo anymore. Follow up for the router problem a few days ago: I do get to take the time lost off. And the kid loving loved the mouse I got him so the boss got me lunch.
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Dec 29, 2014 16:22
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I work for an ISP, Christmas is as bad as you think. Especially this year with the XBOX Live/PSN outage. One of my senior network guys bought an XBOX One, when called their support, they told him it was on our end of the connection.
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Dec 29, 2014 17:03
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m.hache posted:"Can you help me set up my email on my iPhone?" oh gently caress. Christmas.  The latest influx of calls is from users having literally no idea what their job is. After managing to get a user access to their email and an application:  So that's it then, that's all I need? Yes, you now have access to [email] and [application]But that's it? That's all I need?I don't follow you...What else am I supposed to do?Uh.. you mean as far as your workflow?Well there's not much work-a-flowin. So I don't know.Okay... well I got you access to all the systems you requested. I don't know what else you need access to, or what your job is. That's a question for your supervisor.Alright, can you transfer me to them?Sure, who is your supervisor?I don't know. Don't you?
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Dec 29, 2014 17:39
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GnarlyCharlie4u posted:
I gotta remember that line.
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Dec 29, 2014 17:43
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Filthy Lucre posted:Especially this year with the XBOX Live/PSN outage. One of my senior network guys bought an XBOX One, when called their support, they told him it was on our end of the connection. I can't talk about the number of calls we take for specific outages. But that XBL/PSN thing was just loving absurd.
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Dec 29, 2014 17:46
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It's why I like working the "dead period" for my current job, everyone takes the 2 weeks of Christmas/New Years off. I could never work where I'm subjected to home users. I don't have the patience for it. I'm trying to stop drinking hard liquor, I don't think it would help.
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Dec 29, 2014 19:45
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I love our new web based remedy system. It's eliminated the pesky problem of mis-typing devices and codes, and instead conveniences the user by forcing them to click on their selection from a dropdown. Of course you can't just search by typing your selection in and having it jump to what you want, because that would make sense.. I scrolled through one of the dropdowns for one minute and 45 seconds before I gave up looking for the device I wanted and decided a better use of my time would be to complain to the admins. I know, because I counted. I knew I would be in for a doozy so I pulled out my watch. Too bad the vast majority of the complains they've gotten have been about the god drat color scheme, so more time and effort are being put in to change the colors than to fix the crippling usability issues.
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Dec 29, 2014 20:03
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I'm far enough up the food chain that I don't have to give a poo poo about home users. But honestly, it doesn't change anything. Instead of home users asking stupid questions about email, I have to deal with network techs asking stupid questions like 'Do I need an SFP on both ends of the fiber?' or explaining that unless you have configured your server to send/receive tagged traffic adding a VLAN to your switch port isn't going to magically make your server talk. A stupid question is a stupid question, regardless of who is asking.
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Dec 29, 2014 20:05
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Thanks Ants posted:What about the people who buy the poo poo-tier bottom of the rung service and then complain how much money their business is losing by it not working? I used to work in webhosting, in fact that was my first job: Phone support for webhosting. One conversation I shall always cherish: We had a bottom tier rung for hosting, it was something like 4 bucks a month, didn't come with any feature, it was garbage. I wouldn't use it to host a website for my dog. Anyways this guy calls in rating and raving about how he's losing millions of dollars because his website is down, I dig around figuring he's one of our big colo's/dedicated server customers, but I see he's on our poo poo tier hosting (Scrub server) and that his site is indeed down. He's cursing me up and down for the better part of an hour, one of those customers that won't let you get a word in, or even give you time to figure out what's wrong. Finally he drops the bomb that if it's not fixed in the next five minutes we'll lose his business. I return with the bomb that technically the 800 number he called has cost us more money in talking to him than he is likely to pay us over the next several months so he was free to leave. That finally shut him up. The best part is: His site was down because his credit card expired and he had been ignoring the warnings.
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Dec 29, 2014 20:20
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My favorite phonecalls were people who had a house full of people over to watch UFC but couldn't order it because their account was in final notice. "No sir, I can't take a credit card payment over the phone. This is tech support. You should have paid your bill 2 months ago when you got it". "Well I have a house full of people here, what the gently caress am I going to do?" "I suggest you go find the closest bar that is playing UFC"
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Dec 29, 2014 20:24
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jim truds posted:Yeah, you are buying your bosses Christmas presents. There is no way that is your responsibility no matter the size of the shop. I realize I'm a few days late here, but if I was working a half day and the boss sent me out on christmas eve to go shopping I'd piss that entire 4 hours away at the store.
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Dec 29, 2014 20:37
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m.hache posted:My favorite phonecalls were people who had a house full of people over to watch UFC but couldn't order it because their account was in final notice. I like how we always see a spike in activity the day before any major holiday. It's everybody trying to pay off their late payments so they could get their phones back to call family on the holidays.
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Dec 29, 2014 20:37
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This ticket came in a week or two ago. Branch: The check printer jammed a piece of paper so bad in it we cant get it out. We tried opening the back to get it out, but the paper is too jammed. A few people are trying to take the printer apart. We need to be able to print out checks. I'm told to pass along we need someone here ASAP to help. Branch: This is in regards to Nancy's Ticket….the check printer is completely apart due to trying to get the paper jam out…..we are unable to get the printer put back together….there are pieces that will not go in correctly and we do not want to break it. Can we get an IT person here soon to help put the printer back together? IT: Can you send it all in the courier and one of us will take a look at it. IT: The printer arrived destroyed. Whomever addressed the paper jam devastated the unit. Yes that's right to clear a paper jam they decided to take a screwdriver to the printer and start prying it apart! 
tehfeer fucked around with this message at 22:14 on Dec 29, 2014 |
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Dec 29, 2014 22:11
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I just spent the better part of two weeks going through around 300 pages in this thread. Dear Christ, the level of sheer idiocy in the world blows my mind. How do we have functional livers again? Are we actually dead? Is this purgatory? (Nah, not enough printers.)
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Dec 29, 2014 22:11
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The call center manager just emailed me a list of urls that each call center person needs on their PC. These 6 urls in IE. These 9 urls in Firefox. These 5 urls in Chrome. Because apparently the backend of some of our bullshit websites don't play well when they are opened in tabs in the same browser. Also each website has a login that needs to be saved so the precious snowflakes don't have to type them in.
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Dec 29, 2014 22:18
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tehfeer posted:This ticket came in a week or two ago. We complain when they do nothing about printers, and we complain when they take initiative.
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Dec 29, 2014 22:22
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tehfeer posted:This ticket came in a week or two ago. did they puncture the toner? I hope they punctured the toner. I know they didn't puncture the toner please let me live in my fantasy.
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Dec 29, 2014 22:26
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What happens if they puncture the toner? Sprays everywhere? Everyone gets cancer?
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Dec 29, 2014 22:27
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tarbrush posted:What happens if they puncture the toner? Sprays everywhere? Everyone gets cancer? 
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Dec 29, 2014 22:29
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tarbrush posted:What happens if they puncture the toner? Sprays everywhere? Everyone gets cancer? You know that "I Love Lucy" episode where she gets flour all over everything and everyone? That except the photo-negative version.
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Dec 29, 2014 22:32
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GreenNight posted:These 6 urls in IE. There's almost a Lord of the Rings joke in there
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Dec 29, 2014 23:03
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Can't forget the half dozen ODBC connections.
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Dec 29, 2014 23:04
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NZAmoeba posted:There's almost a Lord of the Rings joke in there One Protocol Suite To Rule Them All pr0digal fucked around with this message at 23:25 on Dec 29, 2014 |
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Dec 29, 2014 23:22
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I was thinking more "and a ransomware.jpg.exe", given the time of year, and how lax the employees have to be and will continue to be with those policies and the fact they got hired like that.
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Dec 29, 2014 23:26
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Someone posted some security footage of some people doing exactly what was described earlier in the thread, and they accidentally punctured the toner. Then they started cleaning it up with a broom and dust pan 
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Dec 29, 2014 23:42
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Renegret posted:Someone posted some security footage of some people doing exactly what was described earlier in the thread, and they accidentally punctured the toner. What is the proper way to deal with snowfalls of toner? I know you're not supposed to vacuum it up, and you can't deal with it with a brush and pan, so ... Do you need to call a specialist or something?
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Dec 30, 2014 00:15
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Toner vac And goddam that cheque printer. I'd like to think there would be some sort of repercussions for essentially destroying company equipment but we all know that it's ITs fault for there being a paper jam in the first place.
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Dec 30, 2014 00:26
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Weatherman posted:What is the proper way to deal with snowfalls of toner? there are special vacuums that can get it up.  Alternatively just scoop up the majority of it and clean up the rest with a cold wet rag.
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Dec 30, 2014 00:29
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That's just a Dyson with a HEPA filter. Toner particles are still going to be blown all over the place.
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Dec 30, 2014 00:30
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The shadow behind the footprints is my favourite thing.
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Dec 30, 2014 00:52
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