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What's better than an old, creaky Remedy system? An old, creaky Remedy system where half your tickets come in, and a newer, slightly less creaky Remedy system (still woefully out of date, mind you) where the other half comes in! "Wait, is this ticket in Blue Remedy or Yellow Remedy?" I haven't found the point where the drinking makes the pain stop.
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Jan 19, 2015 18:34
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John Dough posted:I do GIS for a living and I am rapidly coming to the conclusion that plotters are worse than printers. It's a big printer. Bigger printer bigger problems. And yes I hated ours too.
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Jan 19, 2015 18:54
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Dudley posted:I think when sfwarlock hands over his "Current" resume it should include Send it to him in raw TeX
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Jan 19, 2015 20:16
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Emails claiming to originate from the IRS with a malicious .doc hit our filter and made it through somehow. At least one user has opened it so far. Probably get to spend the rest of today and tomorrow cleaning this up if more people respond to our corp-wide alert that they already opened it.
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Jan 19, 2015 21:10
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Wizard of the Deep posted:What's better than an old, creaky Remedy system? An old, creaky Remedy system where half your tickets come in, and a newer, slightly less creaky Remedy system (still woefully out of date, mind you) where the other half comes in! I had to do that at the last MSP I worked at. Never loving again. The most frustrating thing about this was there wasn't really any reason why we couldn't switch over; the system was that the accounts/sales teams would take the calls and log the tickets; but they were trained in the new system for its sales component as well. They asked to be trained in the ticketing side for just an extra 20 minutes but were denied  Meanwhile, we were told to start using the new system immediately because they didn't want to renew our old system's licenses 
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Jan 19, 2015 23:16
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Pissing me off: Oracle Service Cloud Chat I'm on chat with GoGo's tech support and it disconnects every other second. It's a loving chat program. Why the gently caress wouldn't it just work in TYOOL 2015? I've been on with them for 20 minutes, most of it looking at this: Oracle Service Cloud Chat posted:Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. I love having a two-second window to paste text written in Notepad into a chat window just to communicate.
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Jan 19, 2015 23:36
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I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. Me: I can't log in to BlackBoard for this course even though classes are starting in less than a week. Helpdesk: You have to have registered for class first. Me: (paraphrased) I registered the first day registration was available, you loving moron. Why else would I be emailing support about this?
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Jan 20, 2015 04:18
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psydude posted:I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. Have you tried restarting you computer?
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Jan 20, 2015 04:28
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MJBuddy posted:Have you tried restarting you computer? Please do the needful.
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Jan 20, 2015 05:01
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psydude posted:I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. Try clearing your cookies. Also please use internet explorer.
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Jan 20, 2015 05:07
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jaegerx posted:Try clearing your cookies. Also please use internet explorer. Our applications only support IE8, so please issue a help desk ticket request to downgrade your company's IE9 install. I'm sorry. The Help Desk ticket request application requires IE10.
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Jan 20, 2015 05:14
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psydude posted:I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. You've read this thread. Hell, you probably worked helpdesk at some point. Is that response really that out of the realm of a possible solution?
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Jan 20, 2015 06:00
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psydude posted:I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. I had a few courses where it wouldn't let you in the course site until when the professor had set it to open. Of course, they had it set to Monday the week classes open since that's when classes begin  and had all the information about what books and packets needed to be purchased.. Listed inside the course information. That you had to be logged in to the course to see. 
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Jan 20, 2015 06:53
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Inspector_666 posted:You've read this thread. Hell, you probably worked helpdesk at some point. That response is probably the correct one for 9 out of 10 calls that help desk gets. It'd be more retarded to not verify that.
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Jan 20, 2015 07:41
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MJBuddy posted:Our applications only support IE8, so please issue a help desk ticket request to downgrade your company's IE9 install. This right here. Whilst my company was still grinding through upgrading from XP, corporate IT changed the ticketing system to one that only supported IE10 or higher.
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Jan 20, 2015 10:29
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Inspector_666 posted:You've read this thread. Hell, you probably worked helpdesk at some point. Which is why I provided a detailed walkthrough of the steps I'd already taken when I first submitted the ticket.
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Jan 20, 2015 13:18
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psydude posted:I know it's probably the wrong thing to do, but I can't help but be pissed off at helpdesk workers when they give me a retarded response to my ticket. There's a reason that my alma mater switched from Blackboard to their own system. Yes, they decided to switch to an in-house web application for registration Which was a pain in the rear end the first couple of years when poo poo looked and acted like it was written by undergrads. Which it was. Registration was a pain during couple of years.
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Jan 20, 2015 15:55
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 Hi, helpdesk? Our server crashed and we lost all your data, is there a way to get them back? Well, you are hosting your own database. So you should restore your daily back-up. My daily back-up? O yeah that thing, great, I'll go look for it.5 minutes later... Hi helpdesk, we have found our backup! Excellent, here's information how to restore a database ! No wait, it was located on our crashed server, is there any way to get it back?
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Jan 20, 2015 15:56
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Lord Dudeguy posted:the higher-up who couldn't give a crap if we're pissed off ... just stopped in the office to tell us that: a.) He still doesn't care. b.) We should not have made such a big deal over being publicly embarrassed, and next time we should just apologize and make everyone's lives easier. I think we just got alpha male'd.
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Jan 20, 2015 16:04
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Lord Dudeguy posted:... just stopped in the office to tell us that: Throwing your own staff under the bus is truly the path to respect and management success. Haters gonna hate, they just don't understand the game. What a colossal failure of a manager.
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Jan 20, 2015 16:12
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Lord Dudeguy posted:... just stopped in the office to tell us that: Did you tell him that's okay, nobody will ever care how he feels, either?
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Jan 20, 2015 16:41
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psydude posted:Which is why I provided a detailed walkthrough of the steps I'd already taken when I first submitted the ticket. I'm not saying it's right, but I basically assume all users are lying to me. "yeah, I've rebooted three times before calling and it didn't help" *checks uptime, at 15 days*
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Jan 20, 2015 17:48
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Ynglaur posted:Did you tell him that's okay, nobody will ever care how he feels, either? That sounds like a comeback that someone thinks up while taking a shower. "Yeah, that's what I should have said!"
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Jan 20, 2015 18:01
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myron cope posted:I'm not saying it's right, but I basically assume all users are lying to me. Are you sure you rebooted? Yes. Are you absolutely sure you rebooted? Yes. Is that your final answer? Well uh
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Jan 20, 2015 18:06
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Lord Dudeguy posted:... just stopped in the office to tell us that: This poo poo is what makes me turn on cruise control and stop giving a poo poo about my job performance. Oh you don't care? Me either haha.
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Jan 20, 2015 18:09
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Rhymenoserous posted:This poo poo is what makes me turn on cruise control and stop giving a poo poo about my job performance. Oh you don't care? Me either haha. 
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Jan 20, 2015 18:12
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C'mon dude, you know it's true.
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Jan 20, 2015 18:14
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myron cope posted:I'm not saying it's right, but I basically assume all users are lying to me. He definitely turned the monitor off and back on!
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Jan 20, 2015 18:16
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Rhymenoserous posted:C'mon dude, you know it's true. Oh no, I agree 100% I just never though of it as cruise control. This is also occurred to me in the past.
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Jan 20, 2015 18:40
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Lord Dudeguy posted:I think we just got alpha male'd. Aaaand out the door goes our first staff member.  Is this Monday? It sure as hell feels like Monday.
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Jan 20, 2015 18:41
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Lord Dudeguy posted:Aaaand out the door goes our first staff member. In the form of quitting "gently caress this poo poo, I'm going home" or In the form of insubordination "Huh, I thought you hired us into a position of trust because you actually trusted our analysis over a vendor who's only concern is reducing their support overhead to squeeze more profit out of their contract?" Or a combination.
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Jan 20, 2015 18:48
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Honestly, I dunno. No details yet. Doesn't make me feel any less schadenfreude-y in my mind, though. 
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Jan 20, 2015 18:55
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 in Holland Michigan! It's in June though.  But the company looks amazing and the phone interview became awesome after about 30 minutes. The interview was supposed to be for a half hour and I ended up shooting the poo poo with the CEO for over two hours. Great benefits, same pay as I am making now, 10% cost of living less than Boise.  edit* I was the first person out of five other people to know what a mmu even was. FlapYoJacks fucked around with this message at 19:05 on Jan 20, 2015 |
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Jan 20, 2015 19:00
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Most of my vendors that I deal with are decent people that aren't too annoying. Every once in a while, though, the cage to the zoo opens and something like this runs out:  The email itself was about as long as the sig, but full of broken image links to C:\USERS\[thisusername\EMAILS\EMAILBLAST\IMAGE.jpg
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Jan 20, 2015 19:08
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When I'm Supreme World Leader, I'm going to make email signatures longer than "Name, phone number, address" a punishable offense whereby you have your fingers chopped off at the first knuckle. The best are "Please consider the environment before printing this email." I only print out those emails.
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Jan 20, 2015 19:11
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Gyshall posted:When I'm Supreme World Leader, I'm going to make email signatures longer than "Name, phone number, address" a punishable offense whereby you have your fingers chopped off at the first knuckle. C'mon, sometimes a job title is necessary. As long as it's not some bullshit silicon valley title. Like "Gamification Guru" or something.
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Jan 20, 2015 19:14
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Gyshall posted:When I'm Supreme World Leader, I'm going to make email signatures longer than "Name, phone number, address" a punishable offense whereby you have your fingers chopped off at the first knuckle. Where am I supposed to put my email address for someone to see though?
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Jan 20, 2015 19:14
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To be honest, sometimes, having an email address in the sig pays off, as someone WAS in the email chain but no longer and thus you only see "Doe, John" and no email address.
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Jan 20, 2015 19:32
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ratbert90 posted:edit* I was the first person out of five other people to know what a mmu even was. Coooool so you're an astronaut working on the Manned Mobility Unit?
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Jan 20, 2015 19:53
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Scaramouche posted:Coooool so you're an astronaut working on the Manned Mobility Unit? Hell yeah son, but only dealing with the memory management unit on board. 
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Jan 20, 2015 19:55
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