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Volmarias posted:This was almost a decade ago, but when I was helping a friend put their stuff into storage at a storage facility, the gate was controlled by an Apple ][e. Totally blew my mind. I'm going to take a wild guess and say that that Apple ][e was running a program written in Forth. Which is still an awesome language, especially for embedded control.
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Mar 7, 2015 06:22
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I did a lot of Open Firmware coding in Forth on the G3 and G4 Macs.
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Mar 7, 2015 06:34
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Humbug Scoolbus posted:I did a lot of Open Firmware coding in Forth on the G3 and G4 Macs. I did a Traveller solar system generator in Forth on a ][ 
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Mar 7, 2015 07:24
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An email and several calls came in This user seems to only want to do this  IMPORTANT WORK on Fridays after their office closes. We're 24/7 support as it's healthcare, and I was on call... 2 weeks ago when I gave her my email and called her when I was helping her with this exact same system. We're not really expected to answer direct calls after hours, particularly when not on call. This user also works in a department we generally expect to shut down after 5. I mean if this is important, maybe consider finishing it during business hours when you could get immediate help should something go wrong? At the very least so you can go home and not worry about it? I mean, she's a nice lady and all, I have nothing against her and she is a patient and understanding user, but you're taking a risk when you start working after hours on Friday, especially if you're not going to call the helpdesk and open a ticket where someone is then obligated to help. It's been a long week and I'm not on call, so I didn't pick up the phone or answer the email. It's paper pushing stuff and nobody is going to go without medications or something like that. I did however do her a solid and make her a ticket for the team that's responsible for that system so they could look at the backend. I feel bad and all not doing my usual jump on the VPN and save the day routine, but I figure it's about time I stand up for my ability to do what skooma wants to do for a change and not do another after-hours fix tonight when I'm not even on call.
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Mar 7, 2015 09:47
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FordPRefectLL posted:Oh I also had to give everyone in financial aid a lecture about how to use the bcc field because we had a couple emails go out with the student group in the to field and people kept using reply to all to ask questions about their tax info with their full social security number included. We've had people Reply All to job opportunity postings with their resume and cover letter attached. Good way to weed out those too stupid to qualify, considering applying for said job usually involves having to go to a separate website and following the application process rather than sending a mail. As for ticketing: We have a ticketing system here alongside the support option of calling in issues(mainly for small stuff that has no direct priority). Yet we have some people calling AND submitting a ticket, which tends to result in work being done twice, since it's not possible to see if the same person also called about this same thing. This gets even more annoying when one of the support people is now asking people to make a ticket all the time and then doesn't assign it to himself or has the submitter put in a notice, which serves no purpose other than clogging up the ticket queue and impacting stats.
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Mar 7, 2015 11:34
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I do residential remote tech support aka computer janitor. Virus/malware cleanups, locked out of email, MS Office issues, etc. I had to remote into someone's home PC yesterday to fix 2 issues. Number one is a cleaning, so do a malware/virus check, check the browsers for extensions, update java/flash/etc. Number two, their wifi is acting oddly. Turns out they were on the the wrong home wifi network, so switched that over, told it not to connect to the other one, and that was that. I am supposed to call the people when I get done to let them know what is going on and to cover my rear end so they don't go "Oh he never did anything". They have 2 numbers listed on the account, so I call the first one and it goes to voice mail and it is full. I don't work with the most technically inclined people, so this is more common than I wish it was. I call the 2nd number and it picks up immediately. Good, someone is there so I can close this. "Welcome," they say, "to * Elevator Repair, a representative will be available shortly to take your call." Odd, but we get people with small businesses and they'll answer like "Dawn Rose Realty" or "Joe's Plumbing", so I stay on the line. A rep comes on after about 30 seconds and asks if I am a building manager and if someone is stuck in an elevator. I tell them no, I'm calling so and so about their computer. They have never heard of the person, but are very nice about the whole thing and we end the call. I update my notes on the case, put a survey on the person's screen about what I did to fix their stuff, and close the ticket. Fridays are weird.
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Mar 8, 2015 01:18
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Eldercain posted:I hate to take the opposing stance on this, but I pretty easily get something like 100-200 emails a day. A good number of them are sent either to my team (8 people) or department (50ish?), and a good number of THOSE are automated in some way (tickets and notifications that programs ran successfully). I tend to know all the subject lines and people who would be sending me things I need to pay attention to, and 90% of the time when I get mail from some generic GM address it's either propoganda, asking for my money/time outside of work (we have a partner charity), or something trivial like our internal newsletter. So if I'm busy, I'll click on it, notice that I don't think I care immediately, and it will be purged in 3 months since it's been marked read.  This was at 0 when I left for the weekend  Lots of them are automated reports that I filter out and day to day garbage that I don't have to worry about if I'm not physically working. When I get back to work from my weekend, I read anything coming from management and disregard everything else. The shift that was in at the time should have taken care of whatever important stuff that came in, so the only thing left that I'd have to know is policy changes, which didn't happen if it didn't come in written form from a supervisor or above. I could be a model employee and read everything that comes through when I'm not in so I can be on top of whatever's going on with my company, but gently caress that. e: whoops, I didn't notice I was responding to a 4 day old discussion. OH WELL
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Mar 8, 2015 14:03
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skooma512 posted:I feel bad and all not doing my usual jump on the VPN and save the day routine, but I figure it's about time I stand up for my ability to do what skooma wants to do for a change and not do another after-hours fix tonight when I'm not even on call. Does your SLA -- if you have one -- specify expectations for tickets submitted at >5:00pm on a Friday? A few times, my manager has gotten upset with me -- rightfully so -- for taking steps beyond our SLA for extended hours support as it reinforces poor behavior in the users and teaches them habits / expectations that are not enforceable in our SLA terms.
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Mar 8, 2015 15:08
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A ticket came in... The guide info on the playboy channel didn't update correctly for Daylight savings. My SOP says to verify all guide issues manually by tuning to the channel on one of our giant 72" TVs in plain view of the dozen people in the office. Uh...Does anybody know the name of the porn that has two people having sex doggy style? Because I changed the channel away quickly after that and declared verification a lost cause. I don't know how everybody here can have stories of people looking at porn at work, when at the same time it's literally expected of me, and I couldn't do it for more than a few seconds before feeling like a weirdo and giving up.
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Mar 8, 2015 19:31
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Renegret posted:A ticket came in...  What kind of workplace you in that even OFFERS the playboy channel?
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Mar 8, 2015 19:39
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RadicalR posted:
An ISP. I'm literally the enemy, I guess. e: Customers get really, REALLY upset whenever the tiniest thing goes wrong with their porn. I don't know what kind of person it takes to call up and complain about that stuff, but I'm sure glad I don't have to deal with them. I guess part of the reason is that it's a paid subscription and it's kind of on the expensive side.
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Mar 8, 2015 19:43
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Lolling at "the porn that has two people having sex doggy style." Oh yeah. That one.
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Mar 8, 2015 20:03
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Che Delilas posted:Lolling at "the porn that has two people having sex doggy style." Oh yeah. That one. Yeah, that's the one! Maybe you can help me out.
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Mar 8, 2015 20:04
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Renegret posted:Yeah, that's the one!  http://lmgtfy.com/?q=doggie+style+porn+with+two+people&l=1 I really don't want to know why that's the first result.
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Mar 8, 2015 20:54
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Renegret posted:An ISP.  *pbbbbbbbbt* This is what I'm going to imagine every time I have to phone an ISP now
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Mar 8, 2015 23:51
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jre posted:
To be fair, that's what you probably already imagined. Occasionally I need to work with other ISPs, and it's awful. Surprise, Comcast is even worse to deal with when you're not a paying customer. TWC once asked me to have a customer get a MAC from a public AP that was offline because they didn't want to check their own records. Renegret fucked around with this message at 11:30 on Mar 9, 2015 |
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Mar 9, 2015 11:25
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"Please hold"
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Mar 9, 2015 14:31
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Collateral Damage posted:"Please hold" *drops call* Gothmog1065 fucked around with this message at 15:00 on Mar 9, 2015 |
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Mar 9, 2015 14:58
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"Please hold", horrible music plays, *drops call*.
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Mar 9, 2015 15:13
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moosepoop posted:"Please hold", horrible music plays, *drops call*. "Please hold", horrible music pl - "Did you know? Millions of Americans are now switching to speedy speed plans. For only 9.99 a month, you ge" - *drops call*.
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Mar 9, 2015 15:15
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Bhodi posted:"Please hold", horrible music pl - "Did you know? Millions of Americans are now switching to speedy speed plans. For only 9.99 a month, you ge" - *drops call*. Best part of getting those calls is more often than not, it was a system glitch where the call would drop, you'd do your spiel, realize no one was there, wait until 30 seconds so it didn't get dropped from your metrics, then you had a 30 second call to pull your call times down.
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Mar 9, 2015 15:31
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Gothmog1065 posted:Best part of getting those calls is more often than not, it was a system glitch where the call would drop, you'd do your spiel, realize no one was there, wait until 30 seconds so it didn't get dropped from your metrics, then you had a 30 second call to pull your call times down. If you really want to screw up a call centers metrics, while probably helping the agents themselves, call in and hang up 60 seconds after you get an agent over and over. Drives down the agents AHT, while looking as suspicious as hell on the call center as a whole that they are rigging AHT to meet SLAs.
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Mar 9, 2015 15:38
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poo poo like what happened this morning is why I hate desktop support, and the fact that the managers and sales guy at my MSP company are trying to get more desktop support business, instead of strictly server/network device support. I was doing some work on a guy's laptop last Friday and over the weekend, and had to log in as my account to do it. So I guess this morning around 7 AM he called our off-hours support line and tried to explain to them his problem. It hit the primary on-call guy's pager, but he was driving into work, so nothing could be done about it until he got here at 8 and told me. The message said something about Barracuda not letting him log in...it made no sense, but some of the work I was doing did involve trying to install a Barracuda Backup agent on his laptop (which failed.) So I'm thinking that maybe part of the uninstall didn't work, and somehow Barracuda is crashing or something. I figure if worst comes to worst, I restore from the system restore point that was made before I tried to install it. i get him on the phone and he immediately is bitching at me that he can't login, saying it's my fault for that "barracuda stuff" i was doing on Friday. I ask what happens, and he says he just gets a message saying his password isn't correct. I remote in and have him show me, and it turns out he's typing in his password, but for MY username since I was the last one logged in. I tell him he needs to switch users to HIS username, and he has no idea what I mean. So I do it for him, and explain what I'm doing, that if someone else logs into your machine, you will have to click on 'Switch User', and he once again gets all huffy that he's never had to do that before, and I did something to his machine. I tell him it's back to "normal" now, and to just type in his username and PW normal, and he bitches AGAIN, because "I don't have a username! I just type in my password and it works! Fix it!" Yeah...this guy doesn't even know his username. So I go to AD and get it for him, tell him what it is (turns out it's just his first name, the convenience of a small company) and he finally can log in, but all the while bitching that I "changed things" and "when you use someone's computer, you need to put it back the way it was!" I can't even parse how entirely computer illiterate this guy is. Not understanding how to switch users, or even that he has to type in a username AND pw, boggles my mind. He's clearly the kind of person that doesn't WANT to know, either. He learned how to do "computer things" ONE WAY, and if any small step in the process he learns goes wrong, he is completely lost, can't even begin to troubleshoot why it's going wrong, and feels it's is someone else's fault for "breaking" it, , rather than his fault for never learning the correct/complete way to do things. And fault also lies with their office manager, who is suppose to help with a bunch of these types of small issues. I know that she knows how to change users, and what his username would have been, but she didn't try to help him, just told him to call our support line. Though part of that may be because he was describing it wrong if he was telling her what he initially told us, that "Barracuda wasn't letting him login."
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Mar 9, 2015 15:39
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DrBouvenstein posted:poo poo like what happened this morning is why I hate desktop support, and the fact that the managers and sales guy at my MSP company are trying to get more desktop support business, instead of strictly server/network device support. "Remember last logged on user" has its disadvantages. This is just something you have to deal with in environments where this is enabled. As silly as it is for the user not wanting to learn the switch user button it is sort of your mistake for forgetting the feature is enabled or not leaving some instructions for when the user was to come back. Live and learn.
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Mar 9, 2015 15:54
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Sickening posted:"Remember last logged on user" has its disadvantages. This is just something you have to deal with in environments where this is enabled. As silly as it is for the user not wanting to learn the switch user button it is sort of your mistake for forgetting the feature is enabled or not leaving some instructions for when the user was to come back. Live and learn. no there really isn't any blame on him because people are not capable of reading what the gently caress they are doing
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Mar 9, 2015 15:56
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go3 posted:no there really isn't any blame on him because people are not capable of reading what the gently caress they are doing All people are creatures of habit. Remember that part where the end user said that all he has to do is type his password? Well, its true. When remember last login is enabled the username field doesn't exist. Of course its there if you look, but its not something the users will interact with on a daily basis. As much of a headache as it is its part of the job to account for these sorts of thing and brush them off when they happen. Sorry you don't agree.
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Mar 9, 2015 15:58
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Sickening posted:All people are creatures of habit. Remember that part where the end user said that all he has to do is type his password? Well, its true. As much of a headache as it is its part of the job to account for these sorts of thing and brush them off when they happen. Sorry you don't agree. exactly. Just because users need their asses wiped for them doesn't mean it's not your fault if you miss some turd particles.
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Mar 9, 2015 16:00
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Nerdrock posted:exactly. Just because users need their asses wiped for them doesn't mean it's not your fault if you miss some turd particles. Don't go full sperg on me now, its too early in the morning. There is too much left in the day.
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Mar 9, 2015 16:01
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Nerdrock posted:exactly. Just because users need their asses wiped for them doesn't mean it's not your fault if you miss some turd particles. If you don't like wiping people's asses don't be an rear end wiper. If you are an rear end wiper, don't act shocked when someone hands you a roll of TP.
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Mar 9, 2015 16:01
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Demonachizer posted:If you don't like wiping people's asses don't be an rear end wiper. If you are an rear end wiper, don't act shocked when someone hands you a roll of TP. You don't understand, only people who know how to use computers should be calling the help-desk.
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Mar 9, 2015 16:06
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Sickening posted:All people are creatures of habit. Remember that part where the end user said that all he has to do is type his password? Well, its true. When remember last login is enabled the username field doesn't exist. Of course its there if you look, but its not something the users will interact with on a daily basis. That's one of the things I don't like about Vista/7/8. This problem was much less prevalent when the username box was right there and you didn't have do go through an extra step to change it.
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Mar 9, 2015 16:26
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flosofl posted:You don't understand, only people who know how to use computers should be calling the help-desk. Or, ideally, one should have passing familiarity with a tool that is required for the doubtless barely-adequate performance of one's job.
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Mar 9, 2015 16:42
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Operations manager decided to bring in a container of hot sauce to work today. Said container was stored in the same bag as his laptop. The container broke. Because of course it broke. Someone now has to rip his laptop open and clean it out. I don't know why I am surprised anymore.
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Mar 9, 2015 16:43
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So would you say the laptop is running hot? 
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Mar 9, 2015 16:43
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Seravadon posted:Operations manager decided to bring in a container of hot sauce to work today. I put that poo poo on everything
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Mar 9, 2015 16:46
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The Fool posted:That's one of the things I don't like about Vista/7/8. This problem was much less prevalent when the username box was right there and you didn't have do go through an extra step to change it.
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Mar 9, 2015 16:53
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Just configure the domain so their username and email are the same so you can just tell them to type in their email address that saves quite a bit of headache.
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Mar 9, 2015 17:02
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flosofl posted:You don't understand, only people who know how to use computers should be calling the help-desk. More like only people with a basic grasp of reasonable human interactions should be allowed to call the help desk. Before they call, they should be tested that they know the definitions of the terms "Please" and "Thank you". e: Collateral Damage posted:"Please hold" Gothmog1065 posted:*drops call* Don't think that this didn't cross my mind 
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Mar 9, 2015 17:26
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Bhodi posted:"Please hold", horrible music pl - "Did you know? Millions of Americans are now switching to speedy speed plans. For only 9.99 a month, you ge" - *drops call*. I just got off the phone with Micros/Oracle. It used to be that I could call their local office and just speak to a person and get things straightened out. Recently, they put a new phone system in place where they really want you to leave a message instead of talking to a live person. After dancing through the phone tree for 10 minutes trying to figure out which options would let me eventually speak to a human, I had to wait on hold for literally an hour while they looped 27 seconds on slow piano music, followed by 30 seconds of "Sorry, all of our agents are currently busy assisting other customers. You may press 1 to leave a voicemail, and your call will be returned in the order in which it was received, or if you want, you may continue to hold for the next available agent." *pause* "Please hold for the next available agent. Your call is very important to us, and will be answered in the order in which it was received." When I finally did get on the phone with someone, explain what's going on with our client, and get the client on the phone, it turns out that the local office had one of their techs personally call the merchant and the problem is getting sorted out this afternoon, so I didn't have to do any of th - *drops call*
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Mar 9, 2015 17:28
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DrBouvenstein posted:I can't even parse how entirely computer illiterate this guy is. Not understanding how to switch users, or even that he has to type in a username AND pw, boggles my mind. He's clearly the kind of person that doesn't WANT to know, either. He learned how to do "computer things" ONE WAY, and if any small step in the process he learns goes wrong, he is completely lost, can't even begin to troubleshoot why it's going wrong, and feels it's is someone else's fault for "breaking" it, , rather than his fault for never learning the correct/complete way to do things. I had a sort of PC illiterate call last Friday from a client - really sweet girl, barely ever calls in unless there's something serious going on. She tells me that when she tries to type anything into a web search or modify a document, the cursor jumps back and forth and sometimes overwrites things that she already entered. I remote in, take a look at it, and the first thing I notice is she's entering dollar amounts into a spreadsheet.  = me  = client Are you by chance using the number pad to the right? Yeah! What's going on? I've never seen this before... Hit the Num Lock key and try again. *hushed* Oh my god...I can't believe I did that... It happens, no big deal - what about the other typing problem? When I put the cursor at the start of a word and type, it overwrites what's there! Hit the Insert key and give it another shot. Seriously? That's ALL it was?? I feel so dumb now... Nah, don't worry, this is probably the easiest fix I've had in at least a month!At least now she knows and it was a really silly call we both laughed about when it was done. I love simple things like that. Seravadon posted:Operations manager decided to bring in a container of hot sauce to work today. This is when you pull just the hard drive, try to clean and pull anything off it, and call it a total loss. By the time someone dismantles it to "clean" it, that stuff will have seeped EVERYWHERE and it's not worth wasting the time or effort. Give the dude a loaner and tell him to be more careful. BOOTY-ADE fucked around with this message at 18:35 on Mar 9, 2015 |
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Mar 9, 2015 18:31
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