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My cubicle is in the middle of the room our helpdesk is located at where I work. A student worker from another department within IT comes to the helpdesk with a laptop asking for my boss. Hey Coredump, is <boss's name> here? Let me peek in his office. Nope he's not here. Well <other employee who student works for> sent me down here with this laptop for Jacky. You know what's going on with it? ... Alright I'll take it for him and put it on his desk.I didn't want to get involved because if you guys remember earlier with the whole restroom ordeal, boss has been acting pretty weird. Now I made a mistake, I did not put a note on the laptop saying who dropped of the laptop or where it came from when I put it on his desk. After that I put the laptop out of my mind. Well my boss comes in later that week saying that <other employee who student works for> was asking about the laptop. By this time I had completely forgotten what I did with the laptop. After some search we find the laptop in his office. Here's the email I get: "Following up with the incident with the laptop for <student worker>. Next time, please make sure to add a tag/yellow/ticket to the equipment with the name of user, a short description of what I need to do, a deadline if mention by the user then place the equipment in a visible location in my office. Either create a ticket when appropriate then assign it to me or send me an email to let me know I have an equipment waiting for me that need my attention. In the above situation, I had to find the user to identify the serial number then look around for a match serial number. It was not very effective to find the laptop. Thank you for attention in this matter," Maybe I'm over reacting but I feel like, you loving kidding me?
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Mar 10, 2015 21:08
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Coredump posted:My cubicle is in the middle of the room our helpdesk is located at where I work. A student worker from another department within IT comes to the helpdesk with a laptop asking for my boss. Maybe I'm reading this incorrectly but it seems like you took a laptop that was required to be repaired but didn't document anything in the process. What's your normal procedure for equipment drop offs?
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Mar 10, 2015 21:14
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Yeah I'm not really following what's unreasonable about your boss's reaction, sorry. You (maybe I'm misunderstanding) placed an unlabeled laptop on his desk and didn't tell anyone about it?
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Mar 10, 2015 21:36
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Coredump posted:Maybe I'm over reacting but I feel like, you loving kidding me? Your boss is totally right and you're being ridiculous.
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Mar 10, 2015 21:46
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EAT THE EGGS RICOLA posted:Your boss is totally right and you're being ridiculous. Yep, sorry dude. Eat the humble pie and reply with assurances that you will indeed not leave mystery hardware lying on desks in the future without some kind of documentation.
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Mar 10, 2015 22:07
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My thing is that my boss and the person who sent the student worker apparently already had a conversation going about this laptop that I wasn't included in on. So should I be getting reprimanded for not creating a ticket for a machine that I have no idea if a ticket exists already or if it really needs a ticket? He's telling me I should leave him a note on what he needs to do with a machine I leave him in his office. I didn't have this information, the person who dropped off the laptop didn't have this information, but he did already. No doubt I hosed up not getting a note on the machine, but I don't think that little slip warrants all that. But hey if I'm reading into weird then I'm willing to accept that too. EAT THE EGGS RICOLA posted:Your boss is totally right and you're being ridiculous. Oops, just saw this. Alright, I'm being ridiculous.
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Mar 10, 2015 22:08
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ratbert90 posted:Also And if you're lucky, you might end up with just under 4 figures left over after taking CoL into account! 
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Mar 10, 2015 22:08
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Coredump posted:My thing is that my boss and the person who sent the student worker apparently already had a conversation going about this laptop that I wasn't included in on. So should I be getting reprimanded for not creating a ticket for a machine that I have no idea if a ticket exists already or if it really needs a ticket? He's telling me I should leave him a note on what he needs to do with a machine I leave him in his office. I didn't have this information, the person who dropped off the laptop didn't have this information, but he did already. No doubt I hosed up not getting a note on the machine, but I don't think that little slip warrants all that. I would think general procedure regardless of conversation should be submitting a ticket to track it. Worst case you just close it as duplicate. I wouldn't put it past a student to bring you a laptop and say "Oh yeah, so and so knows about it" just to try to get better service. C.Y.A all day every day.
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Mar 10, 2015 22:10
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Coredump posted:My thing is that my boss and the person who sent the student worker apparently already had a conversation going about this laptop that I wasn't included in on. So should I be getting reprimanded for not creating a ticket for a machine that I have no idea if a ticket exists already or if it really needs a ticket? He's telling me I should leave him a note on what he needs to do with a machine I leave him in his office. I didn't have this information, the person who dropped off the laptop didn't have this information, but he did already. No doubt I hosed up not getting a note on the machine, but I don't think that little slip warrants all that. If it makes you feel any better, I'm sure you're boss did something wrong somewhere in there, but overall you're in the wrong. I've been in your position, where you're so mad at the people and the process that you immediately blame them when something goes wrong. 99% it is their fault, but it makes it hard to see the 1% when you are actually in the wrong. My solution was to 
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Mar 10, 2015 22:13
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Coredump posted:My thing is that my boss and the person who sent the student worker apparently already had a conversation going about this laptop that I wasn't included in on. So should I be getting reprimanded for not creating a ticket for a machine that I have no idea if a ticket exists already or if it really needs a ticket? He's telling me I should leave him a note on what he needs to do with a machine I leave him in his office. I didn't have this information, the person who dropped off the laptop didn't have this information, but he did already. No doubt I hosed up not getting a note on the machine, but I don't think that little slip warrants all that. quote:To: Boss Attach post-it with employee's name to said laptop, and promptly forget about it.
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Mar 10, 2015 22:14
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Volmarias posted:And if you're lucky, you might end up with just under 4 figures left over after taking CoL into account! Eh, SD isn't that bad. I'm not going to live in SD proper for sure, so I am looking at 1900~ a month in rent. At least it isn't Orange county!
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Mar 10, 2015 22:23
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poo poo pissing me off: It's only Tuesday. 
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Mar 10, 2015 22:40
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Japanese Dating Sim posted:Trying to deploy a new HP Envy 15-k118nr (with Beats Audio You have now idea how lucky you are that it didn't ship with "8.1 with Bing"
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Mar 10, 2015 22:56
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) with our standard Windows 8.1 image. 
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Paladine_PSoT posted:If you have $6 coming out of your paycheck for a company sponsored legal council that's a pretty gross conflict of interest on his part if you have to ask anything against the company... My last job (which wasn't IT) had a company-paid legal plan and it explicitly said the lawyers wouldn't/couldn't represent/advise/whatever you in any case against the company. Which only makes sense...
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Mar 10, 2015 23:26
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Coredump posted:My thing is that my boss and the person who sent the student worker apparently already had a conversation going about this laptop that I wasn't included in on. So should I be getting reprimanded for not creating a ticket for a machine that I have no idea if a ticket exists already or if it really needs a ticket? He's telling me I should leave him a note on what he needs to do with a machine I leave him in his office. I didn't have this information, the person who dropped off the laptop didn't have this information, but he did already. No doubt I hosed up not getting a note on the machine, but I don't think that little slip warrants all that. You've already had a bunch of responses but just imagine getting equipment dumped on your desk with absolutely no indication of who it was from, what the problem is, what the hell you are expected to do with it, etc etc. He didn't even know you had left it there so that he could ask you where it came from. This is the kind of bullshit that tier 1 helpdesk has to deal with ("oh I left it on your desk, didn't you look at it?") so if it's your manager then he's right to expect that someone working for him doesn't do the same poo poo. And trust me, this will happen to you.
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Mar 11, 2015 01:35
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I had someone tell me dark fiber that runs across a small private campus isn't secure enough. 
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Mar 11, 2015 01:53
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Moey posted:I had someone tell me dark fiber that runs across a small private campus isn't secure enough. security licenses for the kit at either end (assuming cisco) and put an IPsec tunnel on it? I mean, if they want to waste the money.
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Mar 11, 2015 01:56
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myron cope posted:My last job (which wasn't IT) had a company-paid legal plan and it explicitly said the lawyers wouldn't/couldn't represent/advise/whatever you in any case against the company. Which only makes sense... This is pretty common. I have it as well, covers phone consultations, and reduced rates for in-person work. It's meant for divorce, end-of-life like wills and power of attorney, etc. It's part of that whole list of things we should think about but don't have the time/resources on our own as individuals. If you don't have a will you should. yospos cru: Wit_sponge, relative_q, roguestar, Model M, Sir_Donkeypunch, tom collins, three, rufo, camh, homeless snail, sex offendin link, pik_d, graph, scaevolus, schultzi, mrbucket, the evan
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Mar 11, 2015 02:35
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We have something similar except it is through the union so can also be used in employment disputes.
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Mar 11, 2015 02:54
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There's an IT union?
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Mar 11, 2015 04:43
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22 Eargesplitten posted:There's an IT union? Not quite, but there are some unions that include all bargaining units (which includes IT) 
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Mar 11, 2015 05:43
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Come to think of it, an IT union would be one of the few where striking would actually make an immediate difference. Or possibly just end up with everyone replaced by outsourced sysadmins and barely-qualified field techs being led by the hand. Could go either way. At least the companies wouldn't just be able to hire any unemployed man with a strong back as scabs, unlike coal mines.
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Mar 11, 2015 06:21
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Japanese Dating Sim posted:Trying to deploy a new HP Envy 15-k118nr (with Beats Audio If you are going to image it with the same OS version why not just get to the desktop of the preinstalled OS and run doubleDriver on it? Create a structured folder of all the drivers which you can then use to add to your image or at least quickly get the missing devices installed. Edit for link: http://www.boozet.org/dd.htm seadweller fucked around with this message at 12:01 on Mar 11, 2015 |
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Mar 11, 2015 11:58
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There are too many Libertarian neckbeards in IT for a union to really take off.
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Mar 11, 2015 13:09
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seadweller posted:If you are going to image it with the same OS version why not just get to the desktop of the preinstalled OS and run doubleDriver on it? Create a structured folder of all the drivers which you can then use to add to your image or at least quickly get the missing devices installed. Too late now, but I'd never heard of that. That's a pretty nifty utility that I'll remember in the future. Thanks!
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Mar 11, 2015 14:25
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22 Eargesplitten posted:Come to think of it, an IT union would be one of the few where striking would actually make an immediate difference. Or possibly just end up with everyone replaced by outsourced sysadmins and barely-qualified field techs being led by the hand. Could go either way. At least the companies wouldn't just be able to hire any unemployed man with a strong back as scabs, unlike coal mines. The vendor I used to work for outsource most of its union level jobs to the point that the union is a non factor, and at the same time outsourced the higher level non-union technical jobs. In my current position I sometimes have to put in vendor tickets. It is hit or miss as to if I get someone skilled, so I always spend a little time making small talk with the support engineers trying to figure out their skill level. One guy I got, when I asked him some questions about his background, told me 18 months previously he had been a butcher. The tier 3 position he was in used to require 10-15 years of in house experience before they would even consider you for the job. I guess capitalism finds a way. Fake edit: The funny thing is that a lot of old school telecom guys are libertarian, and they were some of the first to be let go.
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Mar 11, 2015 14:28
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22 Eargesplitten posted:There's an IT union? IT unions are great. Union reps knows exactly when you talk about when you talk shop, and their membership-benefits are right up your alley. I've been on white-hat hacking courses every other year since the late 90s, either for free or for a pittance.
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Mar 11, 2015 14:41
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mewse posted:You've already had a bunch of responses but just imagine getting equipment dumped on your desk with absolutely no indication of who it was from, what the problem is, what the hell you are expected to do with it, etc etc. He didn't even know you had left it there so that he could ask you where it came from. This is the kind of bullshit that tier 1 helpdesk has to deal with ("oh I left it on your desk, didn't you look at it?") so if it's your manager then he's right to expect that someone working for him doesn't do the same poo poo. Please read what I wrote before you respond. He had an email conversation about this that I didn't know about. So apparently he was expecting this piece of equipment to show up. I already acknowledged my mistake that I didn't label it. Every time I posted about this I acknowledge that mistake. What I was getting irritated about was he wants me to create a ticket about what's he's supposed to do with this laptop when I didn't know this information and he did due to his previous email conversation. Yeah I get poo poo left on my desk all the time and I get irritated about it. But I don't get irritated about when someone drops it off on my desk and I had had an email conversation with someone expecting it to show up. See the difference?
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Mar 11, 2015 14:43
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GOOCHY posted:There are too many Libertarian neckbeards in IT for a union to really take off. I know practically nothing about the nuts and bolts of unions, but I don't see how an IT union could work given the vast differences between roles. I don't see how you cover field techs and sysadmins and engineers all together at all. That's not to say I wouldn't be amenable to being in one, I just am actually ignorant of how it would work.
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Mar 11, 2015 15:00
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I am at the board of an IT union  Anyway, this afternoon I got asked to stay late until 22:00 this evening. I told them no. 2 hours later I got a ticket that would require me to stay late for a completely different issue. I told them no again. How hard is it really to inform me ahead of time that I would be needed to do X amount of overtime so I have a honest chance to plan ahead? This poo poo is getting silly.
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Mar 11, 2015 15:13
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Inspector_666 posted:I know practically nothing about the nuts and bolts of unions, but I don't see how an IT union could work given the vast differences between roles. I don't see how you cover field techs and sysadmins and engineers all together at all. How it would work is unless you are necessary hands/eyes, your job lands in Chennai or Bangalore. The company can hire three people for your role there and still save money. Then the work gets done via VPN and your choice of connection protocols.
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Mar 11, 2015 15:30
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18 Character Limit posted:How it would work is unless you are necessary hands/eyes, your job lands in Chennai or Bangalore. The company can hire three people for your role there and still save money. Then the work gets done via VPN and your choice of connection protocols. My company is getting 16 sysadmins for $9k a year in India. So yeah, the only way to compete with that is be such a superstar that a union wouldn't be much use for you anyway.
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Mar 11, 2015 15:36
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RFC2324 posted:My company is getting 16 sysadmins for $9k a year in India. What are the odds that you are getting exactly what you are paying for there.
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Mar 11, 2015 15:40
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Sickening posted:What are the odds that you are getting exactly what you are paying for there. The people making that choice probably don't even know what they want or expect to get for it.
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Mar 11, 2015 15:41
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moosepoop posted:I am at the board of an IT union I recently rejected a zero warning two week trip to the middle of nowhere for a project I've had almost nothing to do with. When pressed for a reason why not, I admitted that my wife and I are working through something. Which is true, I mean, we are - we're drat near done working through season 2 of Cheers. Who could leave for 2 weeks at a time like this?
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Mar 11, 2015 15:56
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If there were IT unions I'd never have been hired , and every idiot I run into wouldn't be fireable.
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Mar 11, 2015 15:57
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Sickening posted:What are the odds that you are getting exactly what you are paying for there. Inspector_666 posted:The people making that choice probably don't even know what they want or expect to get for it. We are, they know, and the official ruling is that those of us in the US can clean up the messes India creates, as well as do 80% of the normal work. It wouldn't be quite so bad if the India guys didn't work there just long enough to have an idea of what they are doing, then jump ship for a company that will pay them more than $0.27/hr. As it is, once we get people there to stop doing stupid poo poo, they immediately get replaced with a new idiot.
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Mar 11, 2015 15:57
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Sickening posted:What are the odds that you are getting exactly what you are paying for there. During the beginning of the end at my old company, and by end I mean most stuff offshored, union gone, only a few US people left, they hired a VP who came from a consultant that advocated a tiered support structure. We had always had tiers, but they pushed the tiers lower. What I mean by that is, instead of you first point of contact being someone who could access equipment, gather info, and ask intelligent questions, now the first point of contact is a web based knowledge base, then a semi intelligent chat bot that will point you to the knowledge base, than a live chat agent that will point you to the knowledge base, and if necessary, escalate your issue to an upper tier that still has 1/10 the experience of people previously in the position. That upper tier has access to mentors, who are the leftovers from the people with experience. Each tier is supposed to solve 80% of the issues it gets. So web and chat bot should fix 80% of stuff on first contact, then the human chat will fix 80% of what is escalated, etc. If something make it high enough that there is nothing in the knowledge base, then the human that fixes the issue adds the solution to the knowledge base so the issue never needs to be fixed at a high level again. In theory. Really though, as things get more and more complicated, there are not issue that can be put into a short KB article. They still need folks with high level experience and knowledge to fix things, but they don't need as many. During the housing boom, I remember talking to a master carpenter who went from working on high end homes to fixing mistakes made by unskilled workers on high end homes. This is the same thing. If you have skills you from doing something, to mentoring and cleaning up after folks getting 9k for being 'tier 3 engineers'.
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Mar 11, 2015 16:03
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RFC2324 posted:My company is getting 16 sysadmins for $9k a year in India. Jesus, I had to deal with that but with the infrastructure at a previous job. We spent 3 loving DAYS trying to get the router/firewall guy to unblock HTTP across our WAN link. Ok, it is open now Hmm, when I telnet to port 80 I don't get any responseNo no no. I did not open telnet, I opened HTTP. You must use web browser. ...
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Mar 11, 2015 16:31
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I would literally kill for an IT union.
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Mar 11, 2015 16:39
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