|
A ticket came in, for the same recurring problem from the same recurring user for the 13th day in a row. "Subject - Viruses again." The newsroom has ten computers that all the reporters and producers share. This user is a producer and works the midnight to 8am shift. Every night at 1:00am I get an email from her regarding viruses on her computer. It's always the same crap bundle malware, but I have to dedicate a solid couple of hours every morning cleaning this thing off, just for the afternoon reporter that uses the computer to manage to reinstall the poo poo. I can't even step away from the machine while the scan is running since someone will invariably step in and close the scan and then act like nothing was running when they came in. This is literally the only course of action. I'm not allowed to edit GPO. We don't have a functioning web filter. We don't have a log of web traffic. All computers are set to delete browsing history when the browser is closed, non-negotiable. All the computers are running XP, refer to my earlier posts on my supervisor's views on OS updates. I'm getting burnt the gently caress out. I'm trying to gain some autonomy of the IT around here, since I'm the sole IT personnel, but my supervisor, the chief engineer, is a massive dickwad with a superiority complex who takes great pleasure in inconveniencing everyone but himself. If I want anything, I have to go over his head and beg the GM not to let him know I brought it up. I'm powerless and this whole loving infrastructure is Band-Aid covered garbage. Even if I want to research things, I have to hide it from him because he'll swoop back there and demand to know what I'm reading, then he'll have some smartass or demeaning thing to say about it. I'd take another job in a minute, but there is absolutely nothing around here that doesn't involve traveling around the state and running cables. I'm lucky to have this job, but drat it sucks having to cow to such an rear end in a top hat every minute of every day and not having the power to do anything to improve the IT situation, at all.
|
#
?
Apr 1, 2015 11:51
|
|
|
|
| # ? Jun 4, 2024 09:43 |
|
|
larchesdanrew posted:A ticket came in, for the same recurring problem from the same recurring user for the 13th day in a row. "Subject - Viruses again." What's up production buddy 
|
|
#
?
Apr 1, 2015 12:06
|
|
|
larchesdanrew posted:
What loving nasty horrific poo poo are they looking at that THAT is a policy?
|
|
#
?
Apr 1, 2015 12:16
|
|
|
larchesdanrew posted:A ticket came in, for the same recurring problem from the same recurring user for the 13th day in a row. "Subject - Viruses again." Maybe set a restore point when it's clean and then just restore it every morning? Your situation sucks and if I were you, I'd just run the cable until something else opens up. Or move. EDIT: Can you at least talk to the user who's downloading all the garbage? I know the answer to this in my heart but I need to hear you say it.
|
|
#
?
Apr 1, 2015 13:10
|
|
|
Gilok posted:I'd just run the cable until something else opens up. Or move. I have. "I'm not doing anything that isn't work related. All I go to is our website and CNN. Maybe it's someone else." Then a lot of defensive bitching about me jumping in her and then having the news director crawl down my throat about it. I thought about taking the job, but its on the road Monday through Friday and I'd never see my family. Also I have an epileptic wife who can't drive 
|
|
#
?
Apr 1, 2015 13:15
|
|
|
larchesdanrew posted:I'm lucky to have this job You shut the gently caress up right now with this crazy talk. Sounds like they are lucky to have you. May the power of the  be with you.
|
|
#
?
Apr 1, 2015 13:40
|
|
|
Thanks Ants posted:You shut the gently caress up right now with this crazy talk. Sounds like they are lucky to have you.  But seriously. I was unemployed for over a year looking for work. This job sort of fell into my lap when I and my marriage was about to be at rock bottom. I'm making twice what I would be making anywhere else and it's made my ability to raise my children and support my family possible. I really do consider myself lucky for having it.
|
|
#
?
Apr 1, 2015 13:51
|
|
|
larchesdanrew posted:
Where do you live? Let us find you a decent job.
|
|
#
?
Apr 1, 2015 14:10
|
|
|
larchesdanrew posted:I have. "I'm not doing anything that isn't work related. All I go to is our website and CNN. Maybe it's someone else." Then a lot of defensive bitching about me jumping in her and then having the news director crawl down my throat about it. Can you remove admin rights from the users? If they are just web browsing, then they don't need to be admins and it might stop malware installations.
|
|
#
?
Apr 1, 2015 14:28
|
|
|
lol if you think malware won't just install into %appdata% if there's a lack of admin rights.
|
|
#
?
Apr 1, 2015 14:30
|
|
|
Truga posted:lol if you think malware won't just install into %appdata% if there's a lack of admin rights. It won't stop all malware, but it would be a good start.
|
|
#
?
Apr 1, 2015 14:51
|
|
|
Sounds like a job for DeepFreeze but good luck getting permission to use it. Or maybe if it's the same malware installing to the same location every time, you could prevent it from installing by putting an empty file with the same name as its folder and then empty folders with the same name as any files. No one ever checks for that situation in an installer.
|
|
#
?
Apr 1, 2015 15:08
|
|
|
Truga posted:lol if you think malware won't just install into %appdata% if there's a lack of admin rights. It really sounds like you need an application whitelisting solution. That will keep anything from installing, and since it sounds like these are one-time use workstations they won't need anything new installed on them. Either that or I would build a base image, and everytime the user logs out it reverts to that base. Like a kiosk mode or something. That way if anyone does install some dumbass malware it will be removed when they log out so you don't have to clean it every day. edit: ^^ yeah, deepfreeze, thats whats its called.
|
|
#
?
Apr 1, 2015 15:09
|
|
|
Or, you know, any antivirus solution assuming there isn't one in place. Those kind of malware infections are generally low hanging fruit for almost any AV solution since they aren't zero-day exploits in 99.999% of these instances.
|
|
#
?
Apr 1, 2015 15:11
|
|
|
Grapeshot posted:Sounds like a job for DeepFreeze but good luck getting permission to use it. Is there a Deep Freeze or similar that's free? I have a co-worker who's husband has Alzheimer's and he is always getting malware and scam emails that install crap to steal their credit cards. I'd love to find something I can install on their Win7 PC that I can use.
|
|
#
?
Apr 1, 2015 15:17
|
|
|
I hate these random 'IT GUYS' that the owners of the company meet up with or know.quote:Subject: Fwd: Current virus outbreak
|
|
#
?
Apr 1, 2015 15:19
|
|
|
Moey posted:Where do you live? Let us find you a decent job. I'll give it some thought. I'll give it some serious thought if my current hairbrained scheme to wrest control of IT from my supervisor blows up in my face. spog posted:Can you remove admin rights from the users? I've ventured into this territory, but supervisor says no, since it causes too many issues with the way their news writing program interfaces with the playout system for prompter and graphics. It's dumb, whatever it is. Gilok posted:EDIT: Can you at least talk to the user who's downloading all the garbage? I know the answer to this in my heart but I need to hear you say it. I made a dumb joke while I was cleaning up the computer to the news director about how if she doesn't stop getting viruses, I'm gonna have to revoke her computer usage rights. He told her this seriously when she got in and she came stomping back into my office.  Uh, larchesdanrew, we need to talk. What's up? I don't know who you think you are with this "taking away my computer rights" stuff, but I have been here for three years and I've never had a computer problem and I use these other computers and they never have viruses. I don't do anything wrong on those computers, so the next time you want to start running your mouth about stuff you don't know about, maybe you can take a few minutes to figure it out rather than blaming me. Look, it was a dumb joke I made, and I apologize if [news director] made it out as anything but. I certainly don't have the right or desire to "take away your computer rights," but you do have a serious problem with viruses. [the only term they understand regarding malware] Considering every malware infection seems to originate in your user folder, every day for the past three weeks, I'm gonna guess you're the root cause. I'm not suggesting you're doing it maliciously, but whatever websites you're visiting are giving you viruses, and it's becoming a very real burden on my workload. I've brought this up to you in the past and you always want to play the blameless victim, rather than accept responsibility, so rather than coming back here and accosting me in an unprofessional manner, maybe remember that, while you've been here for three years, I've been here for two and a half and I very definitely know what the hell I'm talking about. Are we done here? Good. [walk away]Felt good, man. I'm probably gonna hear about it from all sorts of management, but I've been up since two on the phone with Israeli tech support and I cannot be bothered to give a gently caress. Wrath of the Bitch King posted:Or, you know, any antivirus solution assuming there isn't one in place. Those kind of malware infections are generally low hanging fruit for almost any AV solution since they aren't zero-day exploits in 99.999% of these instances. We had Security Essentials on all the computers, but support ended on that. I offered to put something like AVG on them, but supervisor says, "No, they'll be fine. It eats up too many resources." I'm considering just putting Chrome with adblock on all the machines and limiting internet usage to that browser unless it's something work related that requires IE. That should, at least, keep out a bunch of passive malware. I think the culprit may be this youtube downloader the guy before me had in place. It's a loving malware magnet, but these people are far too lazy to learn how to use anything different, and all of my suggestions have been refused.
|
|
#
?
Apr 1, 2015 15:21
|
|
|
Wrath of the Bitch King posted:Or, you know, any antivirus solution assuming there isn't one in place. Those kind of malware infections are generally low hanging fruit for almost any AV solution since they aren't zero-day exploits in 99.999% of these instances. If they're still using XP it means they're still using IE8 I'm not sure even the worlds most robust antivirus will help with that.
|
|
#
?
Apr 1, 2015 15:30
|
|
|
larchesdanrew posted:
I admire your balls.
|
|
#
?
Apr 1, 2015 15:33
|
|
|
Kurieg posted:If they're still using XP it means they're still using IE8 I'm not sure even the worlds most robust antivirus will help with that. We're just now moving from IE8 (though I'm loathe to admit that) and our AV catches 99% of everything. If we didn't have it we'd be hosed.
|
|
#
?
Apr 1, 2015 15:34
|
|
|
larchesdanrew posted:I'm considering just putting Chrome with adblock on all the machines and limiting internet usage to that browser unless it's something work related that requires IE. That should, at least, keep out a bunch of passive malware. IE6 & IE7: https://adblockplus.org/releases/adblock-plus-11-for-internet-explorer-released IE8-IE11: https://adblockplus.org/releases/adblock-plus-12-for-internet-explorer-released I can't really vouch for either of those since I don't use IE, but pretty much any major browser has an ABP plugin. Shouldn't be a need to force any particular browser provided the IE plugin actually works.
|
|
#
?
Apr 1, 2015 15:35
|
|
|
spog posted:I admire your balls. She's a huge diva and expects everyone to treat her like royalty because she's an anchor. I'm probably gonna need help finding a job sooner than I thought 
|
|
#
?
Apr 1, 2015 15:35
|
|
|
My largest client owns a CBS affiliate and we stopped supporting them because of poo poo like this. GM that is spending averse, a spineless Chief Engineer that all technical decisions must go through and on-air 'talent' gently caress em
|
|
#
?
Apr 1, 2015 15:44
|
|
|
go3 posted:My largest client owns a CBS affiliate and we stopped supporting them because of poo poo like this. GM that is spending averse, a spineless Chief Engineer that all technical decisions must go through and on-air 'talent' Does he own my station or is this just a universal CBS thing, because from the sounds of it, all of our CBS sister stations are exactly the same.
|
|
#
?
Apr 1, 2015 15:53
|
|
|
I'm really interested in Google Actual Butt Platform.larchesdanrew posted:She's a huge diva and expects everyone to treat her like royalty because she's an anchor. I'm probably gonna need help finding a job sooner than I thought Given that your manager doesn't have your back I would dust off that resume just to be sure and get it on Dice/Monster no matter what.
|
|
#
?
Apr 1, 2015 15:54
|
|
|
Flagrama posted:IE6 & IE7: https://adblockplus.org/releases/adblock-plus-11-for-internet-explorer-released I think it was IE7 where the ability to block stuff was built in, so you don't need adblock plus. The only thing you need to do is add in the filter lists. http://superuser.com/questions/257792/how-can-i-block-ads-in-internet-explorer larchesdanrew, how bad would it be when someone gets a cryptlocker?
|
|
#
?
Apr 1, 2015 15:56
|
|
|
My girlfriend works in print journalism, and the poo poo their sole IT person has to go through is insane. Presumably poo poo pay, supporting 15 year old macs and software, actual 24x7 on-call, website maintenance, incessant complaining from all sides, and the list goes on. I'd feel bad for the guy, but he's apparently happy with it.
|
|
#
?
Apr 1, 2015 15:56
|
|
|
No, desktop support idiot, I don't have time to troubleshoot citrix on the pc you screwed up after you did the thing everyone told you not to do, I'm kind of busy working on the thing that's gonna restore faxing to our 20+ outpatient satellites. No, getting short with me will not help either jackass
|
|
#
?
Apr 1, 2015 16:16
|
|
|
larchesdanrew posted:
Jesus, unless you live in paradise in some sort of Victorian mansion, just move man Making money doesn't mean poo poo if you end up blowing your brains out all over a Windows XP desktop
|
|
#
?
Apr 1, 2015 16:32
|
|
|
ElGroucho posted:Jesus, unless you live in paradise in some sort of Victorian mansion, just move man http://www.theonion.com/articles/man-thinking-about-just-packing-up-and-making-exac,38342/ Topical. Not to mention that moving is very costly and, with a family, a huge thing to undertake and causes a lot of instability in what already seems to be a rocky relationship. In other words, that's pretty awful advice.
|
|
#
?
Apr 1, 2015 16:39
|
|
|
Bob Morales posted:I hate these random 'IT GUYS' that the owners of the company meet up with or know.
|
|
#
?
Apr 1, 2015 16:40
|
|
|
nexxai posted:I don't understand what the problem with this email is. They're just trying to warn people about CryptoWall and doing it in a pretty professional manner. Am I missing something? It creates fear and paranoia and he's just trying to drum up business. Not to mention warning people "don't open attachments called bilbo.zip" doesn't really do anything. Should you email people about every potential virus?
|
|
#
?
Apr 1, 2015 16:41
|
|
|
Bob Morales posted:It creates fear and paranoia and he's just trying to drum up business. Not to mention warning people "don't open attachments called bilbo.zip" doesn't really do anything. Should you email people about every potential virus? I just sent out an email yesterday about the bank type emails circulating around. Mind you that's to my internal staff. If this guy is just some sort of 3rd party IT then yeah, gently caress him.
|
|
#
?
Apr 1, 2015 16:44
|
|
|
m.hache posted:I just sent out an email yesterday about the bank type emails circulating around. Mind you that's to my internal staff. Same types of fuckers who email execs and then they come up to me asking 'Why isn't everyone here on Windows 8.1?'
|
|
#
?
Apr 1, 2015 16:58
|
|
|
Bob Morales posted:Same types of fuckers who email execs and then they come up to me asking 'Why isn't everyone here on Windows 8.1?' Ah. gently caress em. I keep getting emails forwarded to me by the President on how to increase our web presence and Google hits. Pretty sure we paid someone to look after this, why is this my problem.
|
|
#
?
Apr 1, 2015 17:06
|
|
|
Bob Morales posted:Same types of fuckers who email execs and then they come up to me asking 'Why isn't everyone here on Windows 8.1?'
|
|
#
?
Apr 1, 2015 17:49
|
|
|
Collateral Damage posted:And the answer is "Windows 8 is not enterprise ready and never will be" alternatively "Because our IT budget is 0" Please tell me how 8.1 is not 'enterprise ready' 
|
|
#
?
Apr 1, 2015 18:43
|
|
|
Jeoh posted:Please tell me how 8.1 is not 'enterprise ready' There's not enough budget to train everyone on Metro 
|
|
#
?
Apr 1, 2015 18:44
|
|
|
Me: No, I cannot physically connect the network cable that is unplugged from your computer remotely. User: Why? Me: 
|
|
#
?
Apr 1, 2015 18:55
|
|
|
|
| # ? Jun 4, 2024 09:43 |
|
|
Jeoh posted:Please tell me how 8.1 is not 'enterprise ready' Isn't Metro completely unmanageable using existing tools? As in can't use WSUS, group policy, etc? Or was that fixed?
|
|
#
?
Apr 1, 2015 19:42
|
|
