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larchesdanrew posted:Yep, same job, I should have taken that as a serious omen at the time. Yuuuup probably time to start seriously thinking about relocating. Tupelo doesn't look all that far away, or does your wife's health kind of preclude that much of a commute?
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Apr 2, 2015 08:24
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re: backup chat. All our client's backups are the responsibility of the greenest and dumbest whose time is the least valuable - i.e., me. My predecessor would let backups fail for weeks and sometimes months on end. After the two cryptowall attacks, I feel valued for my heroic competence.
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Apr 2, 2015 11:04
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"Let's entrust the most valuable operations to the least valuable person" sounds like a solid business strategy. Do you handle invoicing and payroll as well?
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Apr 2, 2015 14:21
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bitterandtwisted posted:re: backup chat. Many years ago at the school I work at, the system crashed and nobody tested backups before, so none of them worked. For months, people had to reenter in all the transactions that were recorded on paper. A few year ago, the financial aid server crashed, losing about a days worth of data, and the main IT dept was freaking out because they hadn't been backing up that virtual server. We had been because even though they'd been saying they were doing it, better to be safe than sorry, so we got the data back, other than a few hours between the backup and the crash. Then they started looking at how we were doing our backups and they said it wasn't secure because we weren't compressing the data. There solution was to write a script that included that part but they also included the root password account for the db so it would work. When I brought up the fact that wasn't making anything more secure, I got an answer that didn't make sense and in retaliation, one of them took down a web server in the middle of the afternoon to update it. I found out about that when people started calling in saying they were on the site and now it wasn't available anymore. Off topic, has anyone else run across a place that assigns emails by job title, so when a new person comes in, the email address doesn't need to change? If so, is there one that doesn't ever reorganize responsibilities?
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Apr 2, 2015 16:12
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Anyone have any recommendations for a proper and safe way to backup MS SQL databases off-site/to the cloud? We have 3 Server 2008 R2 SQL databases, about 67GB in size total. Each database sees 2-5GB of changes per day. Right now we take log backups every hour, and a full backup every night that are stored on removable disks (RDX-like disk cartridges). The full .BAK files as generated by SQL Server are 56GB currently. My problem is that the sending site has a 10Mbit upload, and only a 6 hour window in which it could be fully utilized. So uploading the .BAK files nightly definitely out of the question. Does anything exist out there that can perform a safe, off-site backup while only transferring changes/deltas? From what I can find, the general consensus is that the only safe SQL backup is the one generated natively by SQL Server. But .BAK files seem to have so many changes from day to day that it renders delta based solutions (like rsync for example) useless; they end up transferring nearly the entire file again.
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Apr 2, 2015 16:24
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A call came in... at 4:30pm, We leave at 5pm. My mouse stopped working. I need a new one. Ok I will be right over.I swap out the mouse and the new one doesn't work either. So I check and the whole computer is locked up. No biggie. Reboot. Doesn't start up. Seems the computer is broke. I have one I can swap in so you can finish the day but you will have to use Citrix to get to your stuff.They use Citrix already from home so it is no big deal and I already had this machine in a cube nearby for another user (who lasted barely 2 weeks) that was going to work from home via Citrix to train on. So I setup that computer and today I get in and get to setting up a new machine for because she was on the list for an upgrade anyways.I get everything setup and ready. I go to her desk to ask when she will ahve time for me to swap out the machines. When is a good time to swap things out? There may be a couple things that need to be setup but it shouldn't take long. I leave today at 3pm can you do it then. Sure. Will you be in tomorrow morning? There may be a couple things that we will need to tweak. No I am going on vacation. I am off tomorrow and all of next week. Wow, OK. Glad I made it a priority to get this machine setup for you this morning. I guess I can swap it in sometime next week then.My users aren't usually bad but sometimes I just want to strangle someone.
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Apr 2, 2015 16:58
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Methylethylaldehyde posted:It was update drivers to a thing. I could do that on a loving AS/400 given a machine with google and 10 minutes of question time. Dude lied on his resume and booked it when he figured out he had no loving clue. Wait, was the machine in question AS/400 or are you just using that as an example? Did he claim to have AS/400 experience on his résumé?
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Apr 2, 2015 17:00
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I hope it wasn't an AS400, cause we have one of them here and I'd walk if I had to do anything on it too.
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Apr 2, 2015 17:04
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i'd do it b/c it seems like fun you know, if it's not mission critical or anything 
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Apr 2, 2015 17:05
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Ours is just our home brew ERP system that's been custom programmed since the early 80's.
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Apr 2, 2015 17:06
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So a gongshow has been happening over the last few months. A printer was sent to one of the client sites. I was given a ticket to set it up. I am not supposed to do that, but the company figured I was on site anyways so I could do it and save them some money. So I unpackage and setup the printer, it was shipped in a single row of bubble wrap with a full ream of paper in the tray and all the toner installed. The toner of course had exploded everywhere during shipping. I hooked it up anyways, it started up but would just error out on print jobs. Sent an email out to have a printer tech out to fix it. Turns out the printer was supposed to be for sales and some of the managers decided on their own that the printer was to be for shipping. After a bunch of back and fourths and the managers who told me to set it up for shipping claiming I lost the printer, 'found' it and the service tech eventually went out. Very eventually The printer was originally from a different client site but moved. I had provided the printer department with contact names and locations of the printer currently. So after a week the site contact received a call from the printer tech in the original city the printer was installed in a different province. It took almost two more weeks of back and fourth before the tech was dispatched to the right site. It was moved and 'fixed' ( we don't know if it is yet ) but the tech didnt plug it into the network jack. He told the sales guy I had to go onsite and do that, but didnt tell me.
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Apr 2, 2015 17:18
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GreenNight posted:I hope it wasn't an AS400, cause we have one of them here and I'd walk if I had to do anything on it too. If there's maintenance on it just call IBM and they'll walk you through it all.
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Apr 2, 2015 17:57
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Yes, but luckily I have absolutely nothing to do with it. We are getting a new AS400 this year though which is nice.
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Apr 2, 2015 18:06
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GreenNight posted:Yes, but luckily I have absolutely nothing to do with it. We are getting a new AS400 this year though which is nice. New ones are pretty nice hardware wise! Meanwhile, a ticket came in: "Hi, we'd like to get a report of all cases with closure dates in the future."  I was tempted to reply back with either just "lol?" or a list of every currently open case (Only 67,672 of them!!!), because after all, they're going to be closed at some point!
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Apr 2, 2015 18:27
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AS400 licensing is the most bullshit poo poo I've ever seen. So the unit we're getting has 8 cores. You have to license the OS for each core. If you license all 8 cores, then you need to buy each software package for 8 cores. If you license 8 cores for OS, then you need 8 licenses for each software package too. Our current AS400 is like pre-Pentium 3 power. So to move a lot of these software packages over is costs tens of thousands of dollars just in licensing.
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Apr 2, 2015 18:34
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License fees are loving heinous, but that's just "Welp, 'enterprise software'" and that's that. The biggest issue I've run in to with 400 stuff is that a lot of the people that make tools for it are solo one guy shops that don't want to put up with the hassle that is going through what we need to buy stuff from them as a government entity.
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Apr 2, 2015 18:42
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 feels good, man.
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Apr 2, 2015 19:20
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Nerdrock posted:
Take off those filters 
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Apr 2, 2015 19:21
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m.hache posted:Take off those filters pshh. 
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Apr 2, 2015 19:30
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Apr 2, 2015 19:35
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My Microsoft Project list is up to 13 major projects. And now there's the possibility I'll have to oversee construction of a 100k square foot datacenter. So... not going to have to worry about being bored for a couple of years.
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Apr 2, 2015 19:44
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Dick Trauma posted:oversee construction of a 100k square foot datacenter. This sounds like fun.
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Apr 2, 2015 19:46
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stevewm posted:Anyone have any recommendations for a proper and safe way to backup MS SQL databases off-site/to the cloud? Take a look at Unitrends and their "incremental forever" style backups. I haven't used it heavily, but have used it for a few systems and it has worked well.
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Apr 2, 2015 19:54
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Full disclosure : Long term projects aren't in our ticketing system. I'm drowning in those, but it's a "friday" afternoon here and I have a severe case of the fuckits.
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Apr 2, 2015 19:58
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In my performance review (square in the middle, because "knock off the top category, because that means absolute perfection") where my boss asks for my pain points and my big one is that I'm doing too much helpdesk (sysadmin, we have a helpdesk guy) the end of the meeting is my boss getting an IM from the CFO and asking me to troubleshoot it. Despite being fairly happy here I think it's time to put the ol' resume back on Dice and Monster.
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Apr 2, 2015 20:14
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Gwaihir posted:"Hi, we'd like to get a report of all cases with closure dates in the future." Serious answer, any chance they're troubleshooting bad coding that lets people enter future dates for closures when it should be validating that against the current time/date? That could be a legitimate issue.
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Apr 2, 2015 20:42
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Nerdrock posted:Full disclosure : Long term projects aren't in our ticketing system. This is the way to do it. I am trying to convince the dummies here to remove projects that are multi year from our ticketing system. We also have tickets open from 2009 as a "reminder" to not overwrite some tape backups for some litegation process. That should be a ticket you jerks.
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Apr 2, 2015 20:45
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Several automated alerts came in: http://www.bbc.co.uk/news/uk-england-london-32157618 Vast areas of central London have been without power since yesterday afternoon, and the cable ducts that are on fire contain an awful lot of fibre cabling. Fortunately our clients affected realise there is absolutely nothing that we can do to help them. The ones that previously weren't interested in a business continuity plan suddenly want to talk.
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Apr 2, 2015 20:52
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Moey posted:This sounds like fun. You would slowly lose your mind over it as accounting slowly does away with everything you wanted due to cost cutting and you are left with a few box fans to cool everything.
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Apr 2, 2015 20:59
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Knormal posted:Maybe they meant that in the future, they'd like a report of all cases with closure dates? Just send them a list of all the closed cases in a few days. Yea, I was joking because as soon as they put it in I knew it was a bad code check (Tonssss of stuff we have is to check for lovely vendor code). The current date auto-populated in the closure date field when you go to close something.. but the user can actually change it.
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Apr 2, 2015 21:06
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Alighieri posted:You would slowly lose your mind over it as accounting slowly does away with everything you wanted due to cost cutting and you are left with a few box fans to cool everything. A flashback came in where I got to expense a 42" barn fan during a multiday power outage. Because geniuses put only one of three chillers on UPS.
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Apr 2, 2015 21:07
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blackswordca posted:So a gongshow has been happening over the last few months. Plugging it in would be entrapment. So, on the subject of open tickets, I changed teams yesterday, which means I got to bulk reassign all of my old tickets to the person tasked with taking over my old role. The new team is to write a project from scratch (basically) so there's no outstanding issues to be assigned. My bug count is zero. 
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Apr 2, 2015 21:49
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Trastion posted:A call came in... at 4:30pm, We leave at 5pm.
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Apr 2, 2015 22:18
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nexxai posted:Did you travel back in time during this ticket? Reads to me like he did it the next day?
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Apr 2, 2015 23:13
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Call came in yesterday for the mouse, tried to deploy the new system today from what I read
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Apr 3, 2015 00:09
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nexxai posted:Did you travel back in time during this ticket? ... Did you, while reading the post?
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Apr 3, 2015 00:47
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nexxai posted:Did you travel back in time during this ticket? Yes, Yes I did. It was the next day that I was going to swap the computer out.
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Apr 3, 2015 15:10
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Dr. Arbitrary posted:Wait, was the machine in question AS/400 or are you just using that as an example? I do actually have AS/400 experience listed on my resume.... I hope to God I never have to actually use that experience.
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Apr 3, 2015 17:17
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Apr 3, 2015 20:52
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go3 posted:
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Apr 3, 2015 23:16
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