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Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
AS400 experience: Knowledge of the following commands: WRKUSRPRF

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Potato Salad
Oct 23, 2014

nobody cares


Dr. Arbitrary posted:

AS400 experience: Knowledge of the following commands: WRKUSRPRF

Non-AS400 Experience: Walk Right Up to Supervisor Requesting Pronto Rebuild of Framework

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box


Going to post this in the Job Fair thread, too, but wanted to drop it here first.

My company is looking for a Senior *nix engineer. Awesome place to work (been there 10 months now), with tons of fringe benefits as well as real concrete ones (I got a bonus this year and it wasn't a subscription to the Jelly of the Month club or a donation in my name to The Human Fund).

Details can be had by PMing me.

Edit: must be in/near SE Michigan or willing to relocate.

AlexDeGruven fucked around with this message at 02:09 on Apr 4, 2015

Gucci Loafers
May 20, 2006

Ask yourself, do you really want to talk to pair of really nice gaudy shoes?


ilkhan posted:

Your resume just got tossed for lying.

Heh. When I went to IBM Enterprise everyone thought I was bullshitting them. I was the young pup in a sea of old men. :smith:

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box


Tab8715 posted:

Heh. When I went to IBM Enterprise everyone thought I was bullshitting them. I was the young pup in a sea of old men. :smith:

I was in my mid 20s when I started AIXing, next youngest person on the team was 52.

Gwaihir
Dec 8, 2009
Hair Elf

AlexDeGruven posted:

I was in my mid 20s when I started AIXing, next youngest person on the team was 52.

That's the feeling of being secure in the knowledge that the hardware will outlive the operators!

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Sickening posted:

Maybe it's just the way you tell the story but you sound like you didn't want to have anything to do with this guy and he probably thought "gently caress this place" when you showed him you could give a poo poo. I might be totally off base.

It was the way I told the story. In my quest for brevity, I left out some salient details like sitting him down, making sure his login credentials worked, walking him through the hardware/software/config/etc. We spent some time talking about backups and then told him what was going wrong and why this needed to be done.


Sickening posted:

Maybe it's their first sysadmin role. Maybe they aren't experienced with whatever backup vendor been used. Maybe they are use to their team members not being resentful when they aren't part of the hiring process. All that being said when someone tells me a story about a day one employ left to sink or swim, only to never be seen again I for some reason think "who leaves a non-senior guy on their own the first day." Maybe I am just the type of person who would put in time to figure out where the new guy is and try to help.

His resume and interview said it wasn't his first role, and everything he said indicated that this wasn't his first rodeo. If this was an intern, I would have done this a whole lot differently, but this was a guy with a solid resume showing up for a gig.

Still: Sink or swim? It was updating drivers on a standard server type with Windows Server OS. If you can't update drivers on a window server and you got in the door on a Windows SysAdmin role then no, I absolutely don't want to have anything to do with you because you bullshitted your way through the interview process. (Also, like I said before, gently caress my manager for letting this guy get past him.)


Gilok posted:

What did you want him to do, exactly? "Update the drivers on this computer" is something any entry level tech should be capable of doing. If for some reason he isn't, he should ask for help, not break something and vanish. Communication is a part of having a job and being a functional person. In amazed at the stuff people defend here sometimes.

I'm personally going to assume he was abducted by faeries who also hosed the drivers up on the server.

This. My expectation is always that if you are feeling out of your element, raise your hand and ask for help. Instead he sat and hosed around on a console breaking poo poo until he (apparently) panicked and left.

Belial42 posted:

Sickening's got a drat good point. You don't abandon a non-senior hire on their first day. It also sounds like this was an issue that Agrikk had experience with. Rather than walking the new guy through the existing issue he threw him to the wolves of "figure it out". So the server gets hosed and time gets wasted. None of which would have been caused (theoretically) if Agrikk had walked the new guy through the issue.

Look, there are tons of terrible people in IT, I know. If you don't try to help people learn, or at least give them a shot to try, bad things happen. If you've walked someone through an issue a few times, sure, I get being upset. A new hire though, they get a break.

I'd walk off a new position where I'm abandoned on a task with no oversight and no instruction. I'd take my thermos though.

It was bad storytelling on my part. New Guy was walked through the issue, but my assumption was it was enough to tell him "Please update the drivers for X, Y, and Z components on this server." But I stand by my philosophy: If you are hired as a Windows SysAdmin, you should know how to update drivers. Period. He wasn't thrown to the wolves, any more than any of us have been given a problem to solve with a vague set of parameters and incomplete information. Except in this case, if anything, this guy had a specific task to accomplish for a specific problem that should have been in his skillset. Instead he comes by asking a basic question that he should have known the answer to and then disappears for a few hours without seeking help on a basic skill he should have possessed.


Methylethylaldehyde posted:

It was update drivers to a thing. I could do that on a loving AS/400 given a machine with google and 10 minutes of question time. Dude lied on his resume and booked it when he figured out he had no loving clue.

This. All this.

bitterandtwisted posted:

re: backup chat.
All our client's backups are the responsibility of the greenest and dumbest whose time is the least valuable - i.e., me. My predecessor would let backups fail for weeks and sometimes months on end.
After the two cryptowall attacks, I feel valued for my heroic competence.

Also this.

Sheep posted:

"Let's entrust the most valuable operations to the least valuable person" sounds like a solid business strategy. Do you handle invoicing and payroll as well?

You make a point, but you have to have them start somewhere. What would you have greenhorns do, work on the file server, database cluster or Exchange first? Backups don't cause outages when you gently caress them up. There just aren't backups that night. Odds are it won't matter because everything will not break that night. You get a good backup tomorrow night and your net is back in place and no one cares that yesterday's backup failed.

ilkhan
Oct 7, 2004

I LOVE Musk and his pro-first-amendment ways. X is the future.

Gwaihir posted:

That's the feeling of being secure in the knowledge that the hardware will outlive the operators!
Job security is knowing every other human being on the planet who knows how to run the poo poo has died of old age.

evol262
Nov 30, 2010
#!/usr/bin/perl

ilkhan posted:

Job security is knowing every other human being on the planet who knows how to run the poo poo has died of old age.

Or that you can virtualize it with Linux on POWER and nobody needs you anymore!

Gerdalti
May 24, 2003

SPOON!
I was 21 when I first started dealing with AIX on an RS6000 and also adminning an AS400. That was 15 years ago, and I don't remember much about either (well, I mean, Unix is mostly Unix), but I could still put them on my resume.

Not sure I would though, I don't think I'd like to deal with either again.

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Yeah the extent of my AS400 knowledge is knowing how to install Client Access and setup ODBC. No way would I want to sit there and pound out RPG all day.

Rassle
Dec 4, 2011

I have a 17 year old AS400 textbook gathering dust on my shelf. Does that count?

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin

Rassle posted:

I have a 17 year old AS400 textbook gathering dust on my shelf. Does that count?

I'm sure that it's still mostly accurate.

chemosh6969
Jul 3, 2004

code:
cat /dev/null > /etc/professionalism

I am in fact a massive asswagon.
Do not let me touch computer.

Agrikk posted:


It was bad storytelling on my part.

Not really. These are the same people that were all like "did you time travel" when someone listed times that obviously meant things didn't happen the same day.

spankmeister
Jun 15, 2008






nice custom title

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

stevewm posted:

Anyone have any recommendations for a proper and safe way to backup MS SQL databases off-site/to the cloud?

We have 3 Server 2008 R2 SQL databases, about 67GB in size total. Each database sees 2-5GB of changes per day. Right now we take log backups every hour, and a full backup every night that are stored on removable disks (RDX-like disk cartridges). The full .BAK files as generated by SQL Server are 56GB currently.

My problem is that the sending site has a 10Mbit upload, and only a 6 hour window in which it could be fully utilized. So uploading the .BAK files nightly definitely out of the question.

Does anything exist out there that can perform a safe, off-site backup while only transferring changes/deltas? From what I can find, the general consensus is that the only safe SQL backup is the one generated natively by SQL Server. But .BAK files seem to have so many changes from day to day that it renders delta based solutions (like rsync for example) useless; they end up transferring nearly the entire file again.

Knowing nothing about your current backup infrastructure, One option might be to use AWS' storage gateway with Virtual Tape Library option.

It allows you to mount an S3 bucket as a tape library that you perform backups to as if it were tapes in a library.

You only pay for S3 storage you use.

GreenBuckanneer
Sep 15, 2007

stevewm posted:

Anyone have any recommendations for a proper and safe way to backup MS SQL databases off-site/to the cloud?

We have 3 Server 2008 R2 SQL databases, about 67GB in size total. Each database sees 2-5GB of changes per day. Right now we take log backups every hour, and a full backup every night that are stored on removable disks (RDX-like disk cartridges). The full .BAK files as generated by SQL Server are 56GB currently.

My problem is that the sending site has a 10Mbit upload, and only a 6 hour window in which it could be fully utilized. So uploading the .BAK files nightly definitely out of the question.

Does anything exist out there that can perform a safe, off-site backup while only transferring changes/deltas? From what I can find, the general consensus is that the only safe SQL backup is the one generated natively by SQL Server. But .BAK files seem to have so many changes from day to day that it renders delta based solutions (like rsync for example) useless; they end up transferring nearly the entire file again.

You could use Zmanda or CSB to back up the SQL database with incrementals, but with a 10mbit upload you may be cutting it close with only a 6 hour window.

Get better internet.

Moey
Oct 22, 2010

I LIKE TO MOVE IT

GreenBuckanneer posted:

Get better internet.

This is probably the most logical first step here.

ConfusedUs
Feb 24, 2004

Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!





GreenBuckanneer posted:

You could use Zmanda or CSB to back up the SQL database with incrementals, but with a 10mbit upload you may be cutting it close with only a 6 hour window.

Get better internet.

You seem familiar with these things. Do you use them? If so, I'm curious how you feel about them.

Moey posted:

This is probably the most logical first step here.

Eh, while that's totally a valid step, there are a bazillion ways to deal with low bandwidth. For starters, the software mentioned above can both compress the data. Databases compress ridiculously well. Like 80% or more is very common.

Lots of white space in a database.

Moey
Oct 22, 2010

I LIKE TO MOVE IT

ConfusedUs posted:

Eh, while that's totally a valid step, there are a bazillion ways to deal with low bandwidth. For starters, the software mentioned above can both compress the data. Databases compress ridiculously well. Like 80% or more is very common.

Lots of white space in a database.

While this is true, it's 2015. Are you based out of somewhere super remote?

Alliterate Addict
Jul 10, 2012

dreaming of that face again

it's bright and blue and shimmering

grinning wide and comforting me with it's three warm and wild eyes

Moey posted:

While this is true, it's 2015.

Basically this. You'll probably solve more issues faster with a bigger pipe than trying to hack low-bandwidth alternatives in for each problem individually.

Koskun
Apr 20, 2004
I worship the ground NinjaPablo walks on

Moey posted:

While this is true, it's 2015. Are you based out of somewhere super remote?

If I remember correctly, the location in question is at the top of a mountain at a ski lodge or some such.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Moey posted:

While this is true, it's 2015. Are you based out of somewhere super remote?

There are some places in the town of 40,000 people that I ised to work with where the only option is DSL or T1 because the cable company can't service them. Mind-blowing.

Thanks Ants
May 21, 2004

#essereFerrari


Koskun posted:

If I remember correctly, the location in question is at the top of a mountain at a ski lodge or some such.

I'm really struggling to come up with a reason why a place that remote can't use RDP to access the application. There had got to be a solution to this issue that doesn't involve a shoddy WAN link and SQL.

Sickening
Jul 16, 2007

Black summer was the best summer.

Thanks Ants posted:

I'm really struggling to come up with a reason why a place that remote can't use RDP to access the application. There had got to be a solution to this issue that doesn't involve a shoddy WAN link and SQL.

It seems like the importance is placed on the connection to the app gui over the connection of the data, which seems rear end backwards.

Chickenwalker
Apr 21, 2011

by FactsAreUseless
I've been trying out Freshdesk and Zendesk at work and I kinda feel like Freshdesk sucks. Zendesk seems much more straightforward. What are you guys' preferences?

Sickening
Jul 16, 2007

Black summer was the best summer.

Chickenwalker posted:

I've been trying out Freshdesk and Zendesk at work and I kinda feel like Freshdesk sucks. Zendesk seems much more straightforward. What are you guys' preferences?

I like zendesk a lot. My only beef is that their pricing scheme has left some things to be desired. Up to 3 agents is 6 bucks a month. 4 agents is 120$ per month. If they tiered their pricing to make more sense it would be a hands down choice for anyone that needs a simple helpdesk ticketing system.

Thanks Ants
May 21, 2004

#essereFerrari


Zendesk works for us, probably overkill but we got on it when it was a lot cheaper than it is now.

I've looked at so many helpdesks that outside of ones that are just loving terrible, or the ones where 'ticketing system' means 'shared Exchange mailbox', 90% of the system is how you integrate it within your company, how you train your techs and employees to use it, and how good you are at writing rules and responding to changes in your organisation. For example, having your techs tag each ticket with the hardware/software/service that was at fault sounds great, but it becomes useless as soon as you become so hands-off that new things don't make it onto the list to be picked from. A lack of a helpdesk system is very rarely the cause of a dysfunctional support department.

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box


I haven't had to bitch about a ticketing system in a while, but fuuuuuuuuck. Cherwell is such a steaming pile of poo poo.

ConfusedUs
Feb 24, 2004

Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!





Moey posted:

While this is true, it's 2015. Are you based out of somewhere super remote?

There are plenty of reasons a location may have poor bandwidth, and geography is just one.

Don't have to live somewhere super remote to be a cheapskate, for example.

hihifellow
Jun 17, 2005

seriously where the fuck did this genre come from

Bob Morales posted:

There are some places in the town of 40,000 people that I ised to work with where the only option is DSL or T1 because the cable company can't service them. Mind-blowing.

One of our satellites can only get a 1.5mb T1. It's a few miles north of the largest city in the state, in a major metropolitan suburb. When I went to go set it up before it went live the T1 wasn't even hooked up yet so I brought a verizon mifi with me and laughed when speedtest said it was 4 times faster than the T1 they were getting.

chemosh6969
Jul 3, 2004

code:
cat /dev/null > /etc/professionalism

I am in fact a massive asswagon.
Do not let me touch computer.

spankmeister posted:

nice custom title

Wouldn't know.

I have them blocked by default but it's nice to know I touched a nerve with someone enough for them to throw money away on something I'll never see :)

Wrath of the Bitch King
May 11, 2005

Research confirms that black is a color like silver is a color, and that beyond black is clarity.
So we're utilizing an ancient version of Frontrange ITSM and the company is (finally) looking to upgrade. Anything to look forward to in Frontrange ITSM/Heat at its latest revision? What we have is barely tolerable garbage, but its hard to tell if its inherent to the application or if its due to our terrible ITSM specialist.

Proud Christian Mom
Dec 20, 2006
READING COMPREHENSION IS HARD

chemosh6969 posted:

Wouldn't know.

I have them blocked by default but it's nice to know I touched a nerve with someone enough for them to throw money away on something I'll never see :)



DONT WORRY GOTCHA COVERED BRO

you can probably guess where the link goes

chemosh6969
Jul 3, 2004

code:
cat /dev/null > /etc/professionalism

I am in fact a massive asswagon.
Do not let me touch computer.

go3 posted:



DONT WORRY GOTCHA COVERED BRO

you can probably guess where the link goes

It's just a link to an image for me.

Proteus Jones
Feb 28, 2013



chemosh6969 posted:

It's just a link to an image for me.

The link in the title-text. Don't worry, anyone who thinks to take you seriously only needs to follow that link.

captkirk
Feb 5, 2010

AlexDeGruven posted:

I was in my mid 20s when I started AIXing, next youngest person on the team was 52.

I'm in my late 20s and I greatly enjoy reminding the people on my team that I was barely alive in the 80s. I'm going to be a little bummed when I'm no longer able to troll my team just by mentioning my birthyear.

chemosh6969
Jul 3, 2004

code:
cat /dev/null > /etc/professionalism

I am in fact a massive asswagon.
Do not let me touch computer.

flosofl posted:

The link in the title-text. Don't worry, anyone who thinks to take you seriously only needs to follow that link.

I meant I have images turned to links, so they don't load in posts.

ilkhan
Oct 7, 2004

I LOVE Musk and his pro-first-amendment ways. X is the future.

chemosh6969 posted:

I meant I have images turned to links, so they don't load in posts.
The link he posted was a screenshot of your avatar. The 2 lines at the bottom are spoiler'd links to your dumbass post.

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Sickening
Jul 16, 2007

Black summer was the best summer.

ilkhan posted:

The link he posted was a screenshot of your avatar. The 2 lines at the bottom are spoiler'd links to your dumbass post.

I am pretty sure that he knows exactly what the previous posters are talking about. Don't bother.

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