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Wiggly posted:A ticket came in: What's your SLA? Hold her to the low priority turn around time.
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Apr 9, 2015 22:23
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Wiggly posted:A ticket came in: 
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Apr 9, 2015 22:31
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Wiggly posted:A ticket came in: Post a screenshot of this ticket or I refuse to believe it is a real thing. How the gently caress.
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Apr 9, 2015 22:42
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IT means Instant Therapist? I did not know that.
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Apr 9, 2015 22:42
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Well, it's called the "Helpdesk" and not the "Computer Helpdesk" so technically you have to help with whatever they want until you change the name.
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Apr 9, 2015 22:46
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ponzicar posted:Well, it's called the "Helpdesk" and not the "Computer Helpdesk" so technically you have to help with whatever they want until you change the name. It's called called a desk because you're siting at your desk while doing it.
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Apr 10, 2015 03:12
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Uh oh.  Translated: e-mail is: <e-mail> I do not remember the password. Tried to create a new one but I don't understand how. But poo poo in it[this is what he said in Norwegian as well]. I will go to the police tomorrow and report <my company>. It can't be that after a 30 days I can't delete something I've downloaded. What mafia schemes is this? This email came immediately after he asked how to remove our App from his phone, and we asked for more details like what app it was.
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Apr 10, 2015 12:47
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Alright, so my fiancee and I are having a baby within the next week or two and I'm being asked to essentially have my laptop available and to start working on a company acquisition "as soon as the baby stuff is done." "On behalf of the company you are obviously entitled to the full extent of the family medical leave act, but, uh, seriously, be available as soon as possible." If anyone knows of any IT jobs in the Delaware and/or tristate area, please hit me up. This is the last straw.
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Apr 10, 2015 14:34
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Wrath of the Bitch King posted:"On behalf of the company you are obviously entitled to the full extent of the family medical leave act, but, uh, seriously, be available as soon as possible." Holy poo poo. "Sure thing, that'll be in about 3 months." Good luck finding something new.
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Apr 10, 2015 14:37
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Wrath of the Bitch King posted:Alright, so my fiancee and I are having a baby within the next week or two and I'm being asked to essentially have my laptop available and to start working on a company acquisition "as soon as the baby stuff is done." You've now broken the "nobody actually lives in Delaware" law of reality. I've never seen/met anyone from there before, and neither has anybody else I've ever asked. But yeah, time to ride out the leave and  The job market out there looks pretty healthy if I extrapolate from recruiter messages evol262 fucked around with this message at 14:49 on Apr 10, 2015 |
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Apr 10, 2015 14:47
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Insert the old clip of the Simpsons wanting to visit Wilmington to see the Screen Door Factory here. Delaware isn't exactly the place to be these days. http://www.economist.com/news/united-states/21647642-living-standards-drop-americas-business-capital-first-state-comes-last The big problem for me in being a Delawarean is that all my choices are the various financial institutions, which are all flavors of the same thing with all the bullshit associated with them. I'd just be moving from one evil to another. Considering that I've now worked for 4 different banks in my lifetime I can say that with a certain degree of confidence.
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Apr 10, 2015 15:28
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ConfusedUs posted:You seem familiar with these things. Do you use them? If so, I'm curious how you feel about them. They're good software, though I wish they didn't use java and were written primarily in python or something instead. I don't like programs relying on other programs, from a troubleshooting perspective. On that note, Salesforce.com can suck my dick. I liked ServiceNow better than this.
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Apr 10, 2015 15:42
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GreenBuckanneer posted:They're good software, though I wish they didn't use java and were written primarily in python or something instead. I wouldn't be surprised if the Java requirement changed or went away sometime in the next year or so.
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Apr 10, 2015 15:56
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I hate the Java based programs that I have to use every day in my job, mostly because they have really lovely memory management and will gleefully eat up all my resources if I don't restart them periodically.
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Apr 10, 2015 16:23
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ConfusedUs posted:I wouldn't be surprised if the Java requirement changed or went away sometime in the next year or so. Possibly, I've brought it up to one of the "engineers" often enough. (he's actually just kind of a wizard with the program, idk what else he actually does) I think my favorite thing is when non-tech people (or even tech people who should know better) argue with you, the software tech, when you tell them their software isn't going to run properly until they get their computer working in a better state. To be more specific: cx: hi my software isn't running, im very upset, do you understand how important these things are to me?? me: okay, lemme just investigate the matter *time passes* me: okay, looks like your vss is broken, you have a dying hard external hard drive. Go buy a new one, have a local tech fix this vss error *gives them the eventids to give to the tech* and we'll be able to use the software properly. Now, one of two things will happen: "I brought the computer to Gleeks Quad and they said it's fine!!" or "none of my other programs have this problem, its your fault cause your software sucks!" *leaves for another company and comes crawling back 6 months later when the same poo poo happens because they refused to listen, all the while grumbling about it and saying our support was better* I've also had "IT Guys" go "what's VSS? Why do I need VSS? Can't you just back up the files without VSS?" 
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Apr 10, 2015 16:29
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I don't understand why anyone would use VSS when git is available. Same goes for svn *ducks*
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Apr 10, 2015 16:34
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KoRMaK posted:I don't understand why anyone would use VSS when git is available. Why use VSS when you can use RAID. 
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Apr 10, 2015 16:39
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GreenBuckanneer posted:I've also had "IT Guys" go "what's VSS? Why do I need VSS? Can't you just back up the files without VSS?" VSS has been dead for years. Please move onto TFS or something. There are no source control systems shittier than VSS anyway, except maybe Clearcase
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Apr 10, 2015 16:43
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m.hache posted:Why use VSS when you can use RAID. Legit question: Is there software out there that can do a bare metal backup of a RAID setup? evol262 posted:VSS has been dead for years. Please move onto TFS or something. There are no source control systems shittier than VSS anyway, except maybe Clearcase I am not familiar with either of those. Unfortunately, the software I work with would probably have to be completely re-written to support those technologies.
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Apr 10, 2015 16:43
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GreenBuckanneer posted:Legit question: Is there software out there that can do a bare metal backup of a RAID setup? As far as I was aware (and I could be completely off base) your RAID is just your HDD setup (storage containers). So any recent data recovery software should be able to dump a bare metal copy of your OS onto a new RAID.
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Apr 10, 2015 16:49
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evol262 posted:VSS has been dead for years. Please move onto TFS or something. There are no source control systems shittier than VSS anyway, except maybe Clearcase Volume Snapshot Service, surely ?
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Apr 10, 2015 16:50
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In case anyone's in the NY/NJ area and wants tickets to come in with me as a helpdesk guy, we're looking to hire someone. Details in the jobs thread.
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Apr 10, 2015 16:52
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MJP posted:In case anyone's in the NY/NJ area and wants tickets to come in with me as a helpdesk guy, we're looking to hire someone. Details in the jobs thread. Can I get a link to this job thread I keep hearing about?
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Apr 10, 2015 16:55
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Yeah I think GreenBuckanneer means VSS as in Volume Shadow/Snapshot Service, not Visual Source Safe. 
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Apr 10, 2015 16:56
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Collateral Damage posted:Yeah I think GreenBuckanneer means VSS as in Volume Shadow/Snapshot Service, not Visual Source Safe. Uh yeah...I thought that was kind of apparent. Sorry.
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Apr 10, 2015 16:59
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m.hache posted:Can I get a link to this job thread I keep hearing about? http://forums.somethingawful.com/showthread.php?threadid=3075135 It's stickied here in SH/SC.
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Apr 10, 2015 17:00
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MJP posted:http://forums.somethingawful.com/showthread.php?threadid=3075135 I have no idea why my eyes always gloss over stickied threads. I always just assume they are Rule threads or server maintenance. Oh god I'm one of those end users. 
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Apr 10, 2015 17:01
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A ticket came in: Summary: LIZARD LOOSE IN THIS LOCATION Client states there is a lizard in this room , have tried to catch but too fast.
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Apr 10, 2015 17:08
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m.hache posted:I have no idea why my eyes always gloss over stickied threads. I always just assume they are Rule threads or server maintenance. Outed.  Best ticket ever from memory. Subject: Network issues Body: please do the needful Umm.. ok Prescription Combs fucked around with this message at 17:23 on Apr 10, 2015 |
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Apr 10, 2015 17:21
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GreenBuckanneer posted:Possibly, I've brought it up to one of the "engineers" often enough. (he's actually just kind of a wizard with the program, idk what else he actually does) Story of my life.
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Apr 10, 2015 17:32
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jre posted:Volume Snapshot Service, surely ? Showing my age :/ GreenBuckanneer posted:Uh yeah...I thought that was kind of apparent. Sorry. In retrospect, yeah. I skimmed the post, landed on: GreenBuckanneer posted:I've also had "IT Guys" go "what's VSS? Why do I need VSS? Can't you just back up the files without VSS?"
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Apr 10, 2015 17:56
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evol262 posted:And got PTSD about both VSS and webroots with "index.html.backup.20021202" I was going to say, post some trigger warnings before talking about VSS. And of course, the last time I had to deal with it was TYOOL 2012. They're probably still using it today, with every user knowing the admin password and forcing unlocks of other people's checked-out files multiple times a day...
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Apr 10, 2015 18:02
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This day can gently caress right off. Right now it's just myself and one co-worker in the office out of a team of five and people won't leave us alone. Also if you're running a store don't dick people around on an RMA and then have the balls to request a five out of five star review. Is it beer-thirty yet?
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Apr 10, 2015 18:45
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"hey why isn't your software making a snapshot?" "well your C drive has IO errors, it could fail any minu-" *computer bsod then restarts * 
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Apr 10, 2015 18:58
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Migishu posted:A ticket came in:
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Apr 10, 2015 19:44
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Was the lizard ok? 
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Apr 10, 2015 19:49
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Migishu posted:A ticket came in:
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Apr 10, 2015 20:19
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More than okay, he was delicious.
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Apr 10, 2015 20:21
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Migishu posted:A ticket came in:
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Apr 10, 2015 20:23
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Knormal posted:Oh man, this is like my dream ticket. Keep us updated so I can live vicariously through you. Unfortunately, I'm not personally handling it, otherwise I'd have got a small aquarium and keep him as a company mascot  Looks like they're getting pest control out to catch him. Godspeed you! Fast Lizard
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Apr 10, 2015 20:54
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