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blackswordca posted:so an email came in. Ask to see their RFQ documentation and you'll put in a quote for each job.
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Apr 13, 2015 20:05
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Thanks Ants posted:$150 an hour is also not 'gently caress you' enough as a contracting rate. The place I used to work at preferred to go with a company that charged $600 an hour, two hour minimum. They saw nothing wrong with calling them for anything, from running a network drop 10 feet or installing a new switch. But the comptroller would balk at having to spend $10 on a new mouse. After I left, they started calling me to come in and do things. I would quote them the same price and they would decline.
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Apr 13, 2015 20:09
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Not a ticket, but at the end of every month, we take our paper files that we created for our new clients, scan them into a database, then annotate them with the relevant data for future use. It's my job to scan and file the files away. I've tried beating it into my coworkers heads that handing me files with staples in them makes this job a lot harder, due to needing to hunt through the files and remove the staples. For some reason only the people on the payroll side don't seem to get it. You want to hand me a file with paper clips in it? Go right ahead. You want to hand me a file with binder clips in it? Sure, be my guest. You want to hand me a file filled with stapled pages? Go gently caress yourself. You want to hand me a file filled with staples in corners other than the upper left? Eat a bowl of hell, you bastard! You want to hand me a file with 300 pages in it, with more than a dozen staples spread around in all 4 corners, with those irritating low-profile tiny staples the MFP has loaded into it that I can't find until the document goes through the scanner and has a few pages shredded and crumpled? I WILL HUNT YOU DOWN AND GUT YOU LIKE A FISH! WITH YOUR OWN SHREDDED FILE!!!
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Apr 13, 2015 20:09
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We finally got forced to transition from Postini spam to Google Spam and pretty much everything went wrong along the way, as expected. Google's password requirements meant a lot of people had to call us to reset their password as their old Postini password was simply wasn't valid and they couldn't reset it themselves. Some server on their end was trying to dump mail to a non-functional server on our side so lots of email just went poof. Today I had a very old person (listed as retired) call us having a fit because a link in an email was coming up blocked. Looked at the reason and it's because the page has a virus on it. Turns out he had dug this message out of his spam because "it came from such & such at a law firm and I want to read want she sent." Trying to explain to him that it was a message produced by a virus through her email account went right over his head and he was legit pissed at me that I wouldn't let him read that webpage.
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Apr 13, 2015 20:21
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blackswordca posted:so an email came in. Oh maaaaaaaaaaaaaaaan 
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Apr 13, 2015 20:32
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larchesdanrew posted:After I left, they started calling me to come in and do things. I would quote them the same price and they would decline. You need to invite their CEO to your board of directors, duh.
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Apr 13, 2015 20:55
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blackswordca posted:so an email came in. "Don't rub it in their face...don't rub it in their loving face..."
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Apr 14, 2015 02:59
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I was going through a pile of lovely laptops that we have laying around because nobody gives a poo poo. I find one that says it shut down from being too hot, diagnostics say the CPU fan is not responding properly. I look up the service tag, warranty expires 4/13/2015. Oh, drat, better talk to Dell tonight. Go into the chat, Dell rep looks it up, says warranty expired 4/12/2015. Says it's a time zone issue and the page displays in GMT time zone, the warranty actually expired on 4/12 midnight local time. He then said I could contact the sales department to further assist me in resolving the issue. I told him it sounded like a scam and that I definitely would not like to contact the sales department. I got the chat log and he said "when did the system report the error" after I had disconnected. 
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Apr 14, 2015 03:27
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myron cope posted:I was going through a pile of lovely laptops that we have laying around because nobody gives a poo poo. I find one that says it shut down from being too hot, diagnostics say the CPU fan is not responding properly. I look up the service tag, warranty expires 4/13/2015. Oh, drat, better talk to Dell tonight. Go into the chat, Dell rep looks it up, says warranty expired 4/12/2015. Says it's a time zone issue and the page displays in GMT time zone, the warranty actually expired on 4/12 midnight local time. Yeah, he was likely directing you to the sales department so you could renew the warranty, but when you pushed he was likely about to fight for you and get a workorder to get it fixed. Be nice to your service reps  If that's one thing I've learned is to be nice. Sometimes you get a didly dumbfuck, other times you get a guy who really wants that 5/5 survey score
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Apr 14, 2015 05:17
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GreenBuckanneer posted:Yeah, he was likely directing you to the sales department so you could renew the warranty, but when you pushed he was likely about to fight for you and get a workorder to get it fixed. Be nice to your service reps I stayed fairly nice, but it seemed like he was not going to budge. I could have told him to gently caress off or something (which I'm sure happens a lot) but I didn't. Oh well. He'll either email (or someone will go into chat again) and we can pretend like we got disconnected or he won't and we'll just call it a loss. It's a lovely laptop that nobody even remembered we had. e: I still think it was 100% bullshit to say the warranty date on the website is not actually the warranty date. I've looked up printers before and they have the correct date.
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Apr 14, 2015 07:04
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myron cope posted:I stayed fairly nice, but it seemed like he was not going to budge. I could have told him to gently caress off or something (which I'm sure happens a lot) but I didn't. Oh well. He'll either email (or someone will go into chat again) and we can pretend like we got disconnected or he won't and we'll just call it a loss. It's a lovely laptop that nobody even remembered we had. Sounds to me like he was following policy. I'm not saying it couldn't have gone differently, just that when they're giving you answers you know should have some wiggle room, there usually is once you spin it to The Boss. I do stuff like this, so I'm just sayin.
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Apr 14, 2015 08:21
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I called HP about a busted hard drive in a laptop and the rep said "Well the warranty expired two weeks ago, but...eh, close enough. Here's your RMA number." He got a good survey score.
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Apr 14, 2015 12:04
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myron cope posted:I stayed fairly nice, but it seemed like he was not going to budge. I could have told him to gently caress off or something (which I'm sure happens a lot) but I didn't. Oh well. He'll either email (or someone will go into chat again) and we can pretend like we got disconnected or he won't and we'll just call it a loss. It's a lovely laptop that nobody even remembered we had. Usually if you get a Dell rep that isn't helpful the best thing to do is just try again. You will get a new rep and they most likely will help you out. A day after is usually not a big deal. Tell them that it happened on Friday and you didn't have time to get to contacting them right away due to other issues.
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Apr 14, 2015 14:08
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There's a new Decryptolocker service from Kaspersky out now, in case the other one doesn't work for you: https://noransom.kaspersky.com/
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Apr 14, 2015 15:59
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Haha god drat I'm sorry I know I keep saying this, but gently caress quickbooks. That is all. I guess it's sorta a good thing, because it's really motivating me to get out of helpdesk 
chocolateTHUNDER fucked around with this message at 16:58 on Apr 14, 2015 |
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Apr 14, 2015 16:46
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Angry weather girl comes stomping in. [News Director] said you put this camera back in rotation even though he told you not to. It's broken and it ruined my shoot. What camera is that? It's P1. He said that it was broken and he told you not to put it in rotation. I didn't put P1 up there. P1 is sitting over there in pieces. That's P7. Well, he said he told you not to put this one in rotation and you did it anyway. What's it doing wrong? It won't focus and half of my shots are ruined. He told me to not put P1 in rotation. I'm fixing it now. That's P7, this is an unrelated issue to P1. Whatever, let me see if I can salvage any of this.Ticket posted:User complains that camera P7 does not autofocus.
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Apr 14, 2015 16:57
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Is there a legit place to find an ISO of the Windows XP installation disc with SP2 already included? I have a vanilla windows XP disc and a valid license for XP but the compuiter I am trying to fix just will not let me install windows from the disc I have. I'm hoping there will be better luck with an XP SP2 install.
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Apr 14, 2015 17:27
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One of my guys out in the field couldn't find our Office 2011 installer, so I went looking on our software share. Along the way, I found this sterling example of our professionalism. I am hoping it's a joke, but I dunno. At least end users can't see it.
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Apr 14, 2015 17:28
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The Cubelodyte posted:One of my guys out in the field couldn't find our Office 2011 installer, so I went looking on our software share. Along the way, I found this sterling example of our professionalism. I am hoping it's a joke, but I dunno. At least end users can't see it.  ?
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Apr 14, 2015 17:31
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carry on then posted:tigger.jpg This was my thinking as well. No idea about "lepord" though
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Apr 14, 2015 17:32
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Seravadon posted:Is there a legit place to find an ISO of the Windows XP installation disc with SP2 already included? I have a vanilla windows XP disc and a valid license for XP but the compuiter I am trying to fix just will not let me install windows from the disc I have. I'm hoping there will be better luck with an XP SP2 install. IIRC(and correct me if I'm wrong), the actual Windows OS is free and legal to download from anywhere. It's the product key you have to pay for. As long as you don't download an already-unlocked version of the software or a product key/keygen for the software, it should be perfectly legal to do. larchesdanrew posted:Angry weather girl comes stomping in. If I were you, I'd have the biggest smug "I don't wanna say I told you so, buuuuut....  " look on my face, then after she left I would've immediately shot off an email to both her boss and yours with a "just a heads up in case it gets mentioned" kind of message to CYA about it. Then again, I personally have no patience for self-absorbed prima donnas, and I'd have made it well known to management that they're a troublemaker and likely to try and bitch about the dumbest things.
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Apr 14, 2015 17:36
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The Cubelodyte posted:One of my guys out in the field couldn't find our Office 2011 installer, so I went looking on our software share. Along the way, I found this sterling example of our professionalism. I am hoping it's a joke, but I dunno. At least end users can't see it. OSX tigger sounds like a system used to teach small children how to use a computer.
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Apr 14, 2015 17:37
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I was also thinking that I somehow missed OS K entirely. Was it any good? So here's another weird thing that just happened. Some end user sends mail to a guy on my team complaining of spam and slowness on her machine. So he responds to her with the usual (when did this start, try this, etc.), copying:
So I get why he would copy the helpdesk- it would automatically create a ticket that he could snag. Less effort than copying-and-pasting. But… why go up two levels of management in two different orgs? Well, whatever, maybe this user is a particularly hot potato, customer-service-wise, so he's alerting us, maybe, but normally he'd create a separate thread with all the gory details. Anyway, the whole campus has seen a surge in spam, and I don't think the tech is aware yet, so I reply, but fork the thread, responding only to the tech and the end user, telling them that it's a campuswide problem right now. I leave all the managers out of it, because they have no reason to care at this point, and I don't copy the helpdesk because it's just an offhand comment and I don't want to create a new, duplicate ticket. The tech responds to me with more or less a "boy howdy, I've seen a lot of spam too" message, leaves the end user off the thread, and copies the helpdesk, creating a duplicate ticket. Can't figure out his thought processes here.
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Apr 14, 2015 17:56
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Title: HDMI cord into USB Body: Do we have a cord that connects a HDMI cord and turns it into a USB? I want to plug a speaker into a car.
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Apr 14, 2015 18:11
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Brut posted:Title: HDMI cord into USB 
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Apr 14, 2015 18:16
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Brut posted:Title: HDMI cord into USB babbagequote.txt
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Apr 14, 2015 18:23
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Brut posted:Title: HDMI cord into USB I'm staying in a hotel room that has a number of options for hooking a laptop up to the TV: HDMI, composite, VGA, S-video. But we didn't bring any cables. So I went down to the front desk to ask if they had a video cable we could borrow, I didn't think I needed to specify as any of those options would work (we have adapters with us). They said they would send "engineering" up to the room in a bit. 30 minutes later a guy shows up at the door with a foot-long serial-PS2 cable.
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Apr 14, 2015 18:47
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JFC, give us a tigger warning before you post something like that.
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Apr 14, 2015 18:48
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Drink and Fight posted:I'm staying in a hotel room that has a number of options for hooking a laptop up to the TV: HDMI, composite, VGA, S-video. But we didn't bring any cables. So I went down to the front desk to ask if they had a video cable we could borrow, I didn't think I needed to specify as any of those options would work (we have adapters with us). They said they would send "engineering" up to the room in a bit. PS/2 or S-Video? They look very similar.
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Apr 14, 2015 20:12
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A co-worker went out... ... and my boss deleted entire groups in Google Apps when he thought he was deleting the co-worker from the group membership. I know his rationale, he has AD on the brain, but Google Apps doesn't :-( But yeah, my co-worker who fell asleep a bunch of times daily and was a poor performer anyway is now gone, leaving me as sysadmin and helpdesk until they hire a new helpdesk guy. I closed so many goddamn tickets that he left open, untouched, unaddressed, and un-updated, I am so glad he is some other company's problem right now. HR told me that when they told him he was fired, he told them that he was going to give his notice on Friday anyway. Welp
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Apr 14, 2015 20:43
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The Cubelodyte posted:One of my guys out in the field couldn't find our Office 2011 installer, so I went looking on our software share. Along the way, I found this sterling example of our professionalism. I am hoping it's a joke, but I dunno. At least end users can't see it.
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Apr 14, 2015 20:45
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MJP posted:I closed so many goddamn tickets that he left open, untouched, unaddressed, and un-updated, I am so glad he is some other company's problem right now. HR told me that when they told him he was fired, he told them that he was going to give his notice on Friday anyway. "You can't fire me, I quit" is usually what someone says when they are trying to save face.
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Apr 14, 2015 20:46
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m.hache posted:"You can't fire me, I quit" "gently caress you I'm giving up any chance at unemployment"
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Apr 14, 2015 21:12
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Prescription Combs posted:PS/2 or S-Video? If he didn't look very closely, it could conceivably be a VGA to S-Video cable. Just sayin.
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Apr 14, 2015 21:22
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Hands up if you ever used an s-video cable in place of an ADB one, or vice-versa.
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Apr 14, 2015 22:24
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KillHour posted:If he didn't look very closely, it could conceivably be a VGA to S-Video cable. Just sayin. I looked at it in his hand and said "Serial?" and he said "Yep" and I said I asked for a video cable and he shrugged and went away. And then we watched Netflix on the laptop.
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Apr 14, 2015 22:25
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Dick Trauma posted:Hands up if you ever used an s-video cable in place of an ADB one, or vice-versa. All the loving time...
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Apr 15, 2015 00:10
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chocolateTHUNDER posted:This was my thinking as well. No idea about "lepord" though 
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Apr 15, 2015 10:33
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Assholes, idiots and morons, that's what I have to deal with. All desktops of all models that are brought in and connected in a single specific one of our dozens of video rooms fail to boot. All desktops inside and outside all our other video rooms work perfectly fine. "We must test more desktops in this room! What are the capabilities of the desktops used in this room? Can you try a few more desktops in this room?" These are the questions I get AFTER I point out that "Hey, maybe you fuckers should take a look at the video conference equipment in this room?" This is a case that has taken WEEKS because nobody will admit that the video equipment might be faulty.
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Apr 15, 2015 13:39
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got an annoying issue with a remote office, all of a sudden a few days back, voice calls in and out of the office became clipped and choppy, and video conferencing started lagging. rebooted everything, no help, so did a ping to the site and it's doing this: code:the provider for the fibre there says 'no issues found' so I'm driving three hours to replace the Draytek Vigor router there to see if it makes a difference - is it likely to be the router ? I can log into the UI and it works fine, the data graphs are showing nothing unusual.
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Apr 15, 2015 13:59
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