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If anyone is in Sydney or looking to move there, I have a lovely security job for you. Upgrading firmwares, project work, compliance. Starting wage at least ~90k. Everyone who has applied so far is overqualified, we need someone who's going to stick around for a few years. Knowledge of proventia, juniper, qradar, etc is a plus, but not absolutely essential. Lots of silly hours in data centers plugging in appliances, and working from home.
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Apr 22, 2015 22:26
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 "Aww man, the last place I worked had a much better system than this piece of poo poo used here, it was custom made and everything!"  "Yeah well this is many orders of magnitude a smaller company than your last one, and we do not have a legion of developers to make things for us, we have me; so put that in your pipe and smoke it rear end in a top hat."
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Apr 22, 2015 22:26
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iRend posted:If anyone is in Sydney or looking to move there, I have a lovely security job for you. Upgrading firmwares, project work, compliance. Starting wage at least ~90k. Everyone who has applied so far is overqualified, we need someone who's going to stick around for a few years. Knowledge of proventia, juniper, qradar, etc is a plus, but not absolutely essential. Lots of silly hours in data centers plugging in appliances, and working from home. Why do you have to be on the other side of the planet? That sounds like a super fun job.
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Apr 23, 2015 01:59
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iRend posted:If anyone is in Sydney or looking to move there, I have a lovely security job for you. Upgrading firmwares, project work, compliance. Starting wage at least ~90k. Everyone who has applied so far is overqualified, we need someone who's going to stick around for a few years. Knowledge of proventia, juniper, qradar, etc is a plus, but not absolutely essential. Lots of silly hours in data centers plugging in appliances, and working from home. Why in God's name did you post this just after I moved to Brisbane :'(
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Apr 23, 2015 02:46
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After 15 years its time to replace our internet filter\proxy... Thing. What do normal crappy business use to police traffic? Requirements: • Transparent to the workstation. We currently use a .pac file to handle exceptions and its a nightmare. Laptops need to traverse Work and home connections without needing to adjust proxy settings. • Block categories of sites. Eg: blocking porn, gambling, anything that wants to give someone an .exe to download. • Some degree of reporting so management can feel important. • It not be a steaming pile. • Reasonable cost for 150-175 users. Is this kind of thing cloud based now? Appliance? Is this a category of product where there is simply nothing good available?
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Apr 23, 2015 08:14
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iRend posted:If anyone is in Sydney or looking to move there, I have a lovely security job for you. Upgrading firmwares, project work, compliance. Starting wage at least ~90k. Everyone who has applied so far is overqualified, we need someone who's going to stick around for a few years. Knowledge of proventia, juniper, qradar, etc is a plus, but not absolutely essential. Lots of silly hours in data centers plugging in appliances, and working from home. You post, as I'm moving to Manchester in two weeks. 
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Apr 23, 2015 09:54
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Swink posted:After 15 years its time to replace our internet filter\proxy... Thing. What do normal crappy business use to police traffic? I have been very happy with the Palo Alto. I think it ticks all those boxes.
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Apr 23, 2015 10:05
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Thanks Ants posted:It totally blows my mind the number of people who fail to realise that their new company does things differently to their old company, and assume it's because you haven't heard of the products they are used to. It would be nice to be able to say something like "huh. Is your old company hiring?"
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Apr 23, 2015 11:18
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metavisual posted:... To be fair, she doesn't understand the complexity of the infrastructure... maybe you represented her as more civil than she was. I mean, especially if she was nice and able to be reasoned with something like "We chose google apps because it's easier/less expensive/more reliable, unfortunately, sometimes emails won't get delivered to outlook until a few minutes have passed. There are plenty of magic boxes out there to me that have always been magical and quick. 
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Apr 23, 2015 13:39
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: Oh, yeah! We did use an Exchange server. You should go ahead and put one of those in. I mean, it can't be that much more expensive, and is probably a pretty quick install, right?
Let me just whip one of those up right now...give me 15 minutes....
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Oh, don't get me wrong. I'm not saying it's her fault. I understand the magic box mentality, and I have zero issue with that. My issue more centers around the assumptions. Like you said, there are plenty of magic boxes out there that you don't understand (same with me, obviously.) But, Do you then tell the person who is responsible for those boxes that you know of something better. (inferring in the process that they don't?) I'm not even mad about it. I just found humor in someone assuming that "Deploying Exchange" was a quick/easy fix. I figured the people here in this thread who have had to deploy and deal with Exchange (and other mail systems) would have gotten a kick out of it. (Because an email migration is never "Simple and quick".  It's also not the first thing she's recommended we change. Our meeting system (GoToMeeting) isn't good enough for her, and she recommended some Salesforce plugin (that she admitted she's never even used). As well as a number of other changes she thinks we need to make. (Including our wifi infrastructure). Most of these were within her first week at the company. I love my users. This place is one of the best companies I've ever worked for so far. But I'm an IT person, and by nature we need to find things to bitch about, right!
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Apr 23, 2015 13:48
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My ticket queue right now: Waterdamaged iPhone Smashed iPhone Dead iPhone
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Apr 23, 2015 13:59
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evobatman posted:My ticket queue right now: I usually expect that in Sept/Oct right after the new phones are released! It's a little early for that.
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Apr 23, 2015 14:04
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Swink posted:After 15 years its time to replace our internet filter\proxy... Thing. What do normal crappy business use to police traffic? I know others here may not agree but I work for a small company and we have used Barracuda appliances for about 6 or 7 years now and they work great. There is a little work when something goes wrong but usually I can fix it myself or call their support who are usually great. They meet all of your bullet points except maybe the last depending on your companies definition of reasonable cost.
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Apr 23, 2015 14:07
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evobatman posted:My ticket queue right now: I would have thought the Fuktskadet one just meant hosed.
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Apr 23, 2015 14:08
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evobatman posted:My ticket queue right now: Dad iPhone 5S 
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Apr 23, 2015 14:18
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"HEY I'M SOME RANDOM DUDE WHO YOU'VE NEVER TALKED TO BEFORE AND CAN I SHARE SCREEN WITH YOU TO SHOW YOU THIS PROBLEM THAT I NEED YOU TO FIX??!?!??!?!?!?!?" Is it bad for me to be ignoring these problems? I'm not part of the main Helpdesk.
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Apr 23, 2015 16:57
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Swink posted:After 15 years its time to replace our internet filter\proxy... Thing. What do normal crappy business use to police traffic? We have Watchguard firewall and subscribe to their Webblocker service (3 year terms I think). It works really well and takes no work on my end besides picking the checkbox categories that I want to block. The filters get automatically updated from there. We have an XTM850 for hardware but there's a pretty big range of other devices for SMB. They are ugly but work very well for everything I would expect a firewall to do.
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Apr 23, 2015 17:12
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Migishu posted:"HEY I'M SOME RANDOM DUDE WHO YOU'VE NEVER TALKED TO BEFORE AND CAN I SHARE SCREEN WITH YOU TO SHOW YOU THIS PROBLEM THAT I NEED YOU TO FIX??!?!??!?!?!?!?" Accept and use arrangebypenis.exe Ask if that fixed it. If they say no, then excuse yourself and refer to the Helpdesk. They won't call you again.
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Apr 23, 2015 17:14
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Dunno-Lars posted:Accept and use arrangebypenis.exe What if they say yes??
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Apr 23, 2015 17:16
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Migishu posted:"HEY I'M SOME RANDOM DUDE WHO YOU'VE NEVER TALKED TO BEFORE AND CAN I SHARE SCREEN WITH YOU TO SHOW YOU THIS PROBLEM THAT I NEED YOU TO FIX??!?!??!?!?!?!?" I would just have a canned response ready to copy and paste that told them to contact helpdesk.
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Apr 23, 2015 17:29
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BabyFur Denny posted:What if they say yes?? Then you take a screenshot, hide the taskbar and the icons and set the screenshot as the wallpaper.
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Apr 23, 2015 17:36
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J posted:I would just have a canned response ready to copy and paste that told them to contact helpdesk. I'd do something like Dear [First name] [Last name], I apologize but I can't help you with the [Description of problem] that you are experiencing with [Product Name]. You will need to contact the helpdesk at 555-1234 for assistance with [Product Name]. Thank you, Dr. Arbitrary. Don't replace the bracketed fields, just leave them as-is.
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Apr 23, 2015 17:38
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Trastion posted:I would have thought the Fuktskadet one just meant hosed. Is it bad that I immediately mispronounce it in my head as "Fucks-cadet"?
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Apr 23, 2015 17:45
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Dr. Arbitrary posted:I'd do something like I forget to update my email variables before hitting send far too often. Even better tho is the emails I have that have doubled paragraphs for different situations(one paragraph is for self requested, other is for someone else requesting) and forget to delete the not relevant one. Leads to some wonderful confusion and identifying of the resident idiots.
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Apr 23, 2015 17:57
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J posted:I would just have a canned response ready to copy and paste that told them to contact helpdesk. I think one of my problems is that my name is still in the ticket queue for the Helpdesk, because I still help manage them. However, I'm not part of it as a whole (it's kinda hard to describe). I'm not having a good day today, and I tend to be very antisocial during those kinds of days. I should've contacted someone to help this guy but
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Apr 23, 2015 18:00
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Dr. Arbitrary posted:A bad USB cable is honestly a hard issue to catch depending on the symptoms. While I agree with this, the new girl Sirotan was training should have asked for help sooner - like, at least 30-45 minutes into the work when things weren't functioning right. I can understand being nervous and such, but always ask questions instead of flying by the seat of your pants or guessing. It always irks me that someone asking a question seems to be frowned upon in some areas of IT, and it can end up being a catch-22 for people. Didn't ask a question and spent too much time? You're an idiot. Asked a question and someone thinks you should already know it? You're an idiot. Granted that's not always the case, but I've seen it so many times when working desktop support or IT that it drives me up a loving wall, and I go out of my way to ask if people need help or direct them to the right solution. Always, ALWAYS ask questions if you're unsure or something takes longer than usual to do. totalnewbie posted:To be honest, I will probably throw a fit if my new laptop didn't have an SSD. This mechanical drive drives (heh) me up the wall. I would honestly ask to get one and have the difference taken out of my paycheck if I really had to, I am so done with mechanical drives for the OS. Same here - nowadays SSDs are so cheap, it's dumb not to get one. I've got 2 in my main desktop tower at home and 1 in my work laptop, and being able to boot up Windows in under 10 seconds is awesome, plus the load times for apps and games are way, way better. I spent all of $200 on the ones I use at home, both Crucial MX100 256GB drives I found on sale at Newegg. The only mechanical drive is the 1TB I have for backup data now.
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Apr 23, 2015 20:10
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Well, Tuesday sure was fun. So much fun I've just now gathered enough energy to post about it. Ticket 1ish My laptop refused to do anything that uses RPC. No drives, prints, etc. Ticket 2 Our MX got blacklisted. Ticket 3 Almost all of our online-programs stopped working. We use a great amount of online tools for such trivialities as paying unemployment, Prescribing medicine from pharmacies. Ticket 4 Half the town had a blackout in the afternoon, and people just couldn't understand why they couldn't keep working while the power was out. EXPLANATIONS Ticket 1 hosed if I know. I grabbed a freshly installed laptop and  my own.Ticket 2 Turns out it wasn't an error, just a badly configured Exchange/SMTP gateway (not by me!) and a user with an unauthorized, infected laptop. Cleaned poo poo up, watched the logs like a hawk for 24 hours and requested a de-listing. Ticket 3 Oh boy that was a fun one. Our fiber/uplink provider had *drum roll* run out of IPv4 addresses! yeah. No really. I'm not making GBS threads you. The lawyers are looking into that one. Ticket 4 Pulled the mayor and City Manager aside and told them the reason they were able to work last time there was a blackout (5 years ago I think) was because we ran everything on laptops back then. Now we're using thin clients and Citrix, and that means no built-in six hour UPS at every desk. I love my job, but some times, man.. some times. 
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Apr 23, 2015 20:13
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A printer ticket came in. The office girls are complaining that they can't print from tray 2, and it will only let them use the feed tray. I go to check it out. Nothing I try will get it printing from tray 2. The printer itself and the printing setup on the computer are both set to print from tray 2, but it still will only print from tray 1. I pull out tray 2 and pull out the paper stashed in it. The bottom of the tray cassette is a battlefield of tiny pieces of plastic shrapnel. Every moving plastic part has shattered into a thousand pieces. No one will fess up to anything. EDIT: Bonus supervisor commentary: "It doesn't look that bad. I don't see how that would keep it from printing." A Frosty Witch fucked around with this message at 20:54 on Apr 23, 2015 |
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Apr 23, 2015 20:39
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Crowley posted:EXPLANATIONS Wait, what? How the gently caress did that happen? I am a dummy and don't know how any of that works, but that seems like something that shouldn't really happen until the heat death of the universe. So, preface to this story: I know that over the last few months, whoever owns the Telco infrastructure in this area(Verizon or Time Warner Cable) has been doing hardware upgrades. That's fine and dandy, except it keeps causing errors for random merchants at random times for random amounts of time. What'll happen is the terminal will dial out, look like it's processing, then come back with "no host response" or "lost connection". The only way around that is to switch the merchant from processing via phone line to processing via IP. Unfortunately, most of the merchants we have that are processing via phone are doing so because they either don't have a spare Ethernet cable or have an old terminal that can't process on anything other than dial. The upgrades started back in November. Fast forward to this week. Monday was quiet. I hate quiet Mondays. They always mean trouble is brewing. Tuesday, our phones lit the gently caress up all day. We had dozens of merchants who couldn't process via phone line. I spend the majority of the day telling people it'll blow over soon, keep trying, there's nothing we can do. For a few of them, I'm able to get them processing over IP and all is well. Wednesday comes around. I've got 3 installations booked from the week before, but instead of spending the morning getting ready for those, I get to spend it fielding calls from more merchants complaining that they still can't process. Most of the doctors' offices that we service become very irate and threaten me with various flavors of "I'm throwing this piece of junk out and calling someone else who can help". My boss gets word of what's going on and tells me to go fix it. So now I've got 6 appointments scheduled all over the greater area of my town. To top it off, I had already told my boss that I needed to leave by 2:30 to take my dog to the vet(nothing serious, conjunctivitis), so I had to cram all this poo poo into a half-day. Today, I'm still fielding calls from some of the more nervous merchants about the outage. They ask me what can be done to prevent that from happening again. I tell them to upgrade their terminal or their infrastructure. They tell me that's too expensive and end the call. Ugh.
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Apr 23, 2015 21:21
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neogeo0823 posted:Wait, what? How the gently caress did that happen? I am a dummy and don't know how any of that works, but that seems like something that shouldn't really happen until the heat death of the universe. Uh no ipv4 address exhaustion is a real issue and the ipv4 addresses will start running out in the next 5 to 10 years
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Apr 23, 2015 21:24
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larchesdanrew posted:A printer ticket came in. Had a similar incident doing desktop support a few years back - not terribly damaged in the tray but bad enough that the rollers wouldn't feed the paper in. Nobody would fess up to it, we got the tray replaced and told people to contact us if it needed maintenance (even ink and paper). Not a week later I caught a known crotchety problem user trying to jam the tray back in crooked and reported it to her supervisor. Surprise, no more broken printers after that! neogeo0823 posted:Today, I'm still fielding calls from some of the more nervous merchants about the outage. They ask me what can be done to prevent that from happening again. I tell them to upgrade their terminal or their infrastructure. They tell me that's too expensive and end the call. Ugh. Also, gently caress this mentality - I have a client whose site was hit by lightning last summer and fried a bunch of wiring and equipment. We salvaged most of it, got the rest repaired under warranty, cabling company re-did all the wiring in the building that was fried. They talked to me about backups because of this, since they have a lot of important data on their server and wanted to know their existing setup and what we recommend. They currently swap out a couple 2TB drives with full backups on a weekly basis, I suggested getting a QNAP on site and having their data send offsite to our main location for redundancy and disaster recovery. I give them the info on the upgrade they needed for their internet connection (DSL that was too slow and unreliable to offsite) and set up a quote for a QNAP along with our data backup prices. Even explain that if a drive in the QNAP fails, the others will balance out the load until the drive is replaced and rebuilt, so no data loss worries. "The board", as the main site contact put it, thought it was too expensive and bought a couple more 2TB drives instead. I explained multiple times via phone and email that if the drives fail, data recovery could be near impossible and extremely expensive. They still wouldn't buy it, even after I spent a week with our networking and project teams to get their site back up after the last disaster. I even explained that if something worse happened (like a tornado, flood, or another disaster), it would be far more expensive to rebuild their environment and chances are, all their data would be completely lost. Guess what happens 2 weeks ago? One of their 2TB drives shits the bed and isn't recognized by the server any more. Can't get any data off it and the minimum quote from a shop in town to recover it was around $400. They didn't want to pay, we couldn't manually recover anything, and they still haven't jumped on the QNAP idea. Doesn't help that they're a half hour away in some podunk backwoods town of maybe a couple thousand people, and their claim to fame is recently getting a Best Buy and a Walmart 15 minutes away. BOOTY-ADE fucked around with this message at 21:49 on Apr 23, 2015 |
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Apr 23, 2015 21:34
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spankmeister posted:Uh no ipv4 address exhaustion is a real issue and the ipv4 addresses will start running out in the next 5 to 10 years yeah this is why ipv6 was made and then no one uses it
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Apr 23, 2015 21:36
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Vicas posted:yeah this is why ipv6 was made and then no one uses it My website has it Now if my isp would follow suit I could actually use it. 
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Apr 23, 2015 21:38
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Vicas posted:yeah this is why ipv6 was made and then no one uses it It seems like more and more ISPs are using it, or at least supporting it on the back-end of stuff. There isn't much of a reason to use it on LANs yet.
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Apr 23, 2015 21:41
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larchesdanrew posted:A printer ticket came in. Reminds me of some past nightmare tickets. I used to live in rural Alaska and got trained by the manufacturer to do onsite printer repair and maintenance so that they could just mail up parts to me for fixes. Anyway I got a call at one of our sites that the top feeder kept jamming and that they couldnt make copies through there. Got on site to discover that some slob was basically eating a chocolate bar or something over the printer and left huge pieces that got caught in all of the rollers. It gunked up everything on the top feeder. Got most everything cleaned and even then copies were coming out with chocolate streaks. Ultimately nobody fessed up to it.
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Apr 23, 2015 21:51
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spankmeister posted:Uh no ipv4 address exhaustion is a real issue and the ipv4 addresses will start running out in the next 5 to 10 years 5 to 10 years? Sure, maybe in 2005. APNIC (Aisa-PAC) is OUT. 14 April 2011 RIPE (EU) Ran out 12 Sept 2012 LACNIC (Latin Amer) all gone 10 June 2014 ARIN (US), is on course to be exhausted May 2015. AFRINIC (Africa) still has several years to go. Of the 5 RIRs above three now have a single /8 each reserved for IPv6 migration. ARIN will have a /10 after exhaustion. AFRINIC is spared only because of the terrible investment in development and infrastructure. There's going to be a huge panic (of the men behind the curtain) as a lot of weird NAT solutions and IPv4 arbitrage is engaged in until IPv6 *finally* happens for reals this time to unfuck everything. Most of the public will not see this.
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Apr 23, 2015 21:52
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I seem to remember some companies were taking AFRINIC IPs just to delay converting to IPV6.
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Apr 23, 2015 21:57
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Kurieg posted:I seem to remember some companies were taking AFRINIC IPs just to delay converting to IPV6. Why? Again, complete idiot when it comes to this stuff. I guess it costs some "huge" amount of time/resources/brain power?
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Apr 23, 2015 22:05
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neogeo0823 posted:Why? Not really. Most likely people are just lazy and don't want to learn IPv6 (it's really easy). IPv6 pretty much get's rid of NAT too which is rad.
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Apr 23, 2015 22:07
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Google has good overview stats on IPv6 adoption, which is presumably based on monitoring when their sites (google itself but also youtube etc) get accessed through IPv6: https://www.google.com/intl/en/ipv6/statistics.html#tab=per-country-ipv6-adoption Noticeably, IPv6 usage is highest on weekends, presumably because more consumer ISPs are providing IPv6 than existing workplaces are (for the past week the weekend was 6.3% global usage, while during the weekdays it went down to 5.1%. Top IPv6 using countries: Belgium at 31.82%, USA at 14.5%, Germany at 14.4%
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Apr 23, 2015 22:39
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