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Nagato posted:The best part of this is that a /8 is owned by hams who basically don't let anyone use it because they're hams Good to know in case of appocolypse.
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Apr 25, 2015 03:04
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iRend posted:So uh I've got two more jobs in Sydney going up on seek tomorrow for SOC workers, 40% shift loading means 6 figures starting pay. No prereqs. Would you relocate me internationally?
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Apr 25, 2015 03:05
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KoRMaK posted:So how is this used? Does the ham radio act as a modem? Pretty much exactly that. Packet radio was pretty speedy in it's time but it's far too slow for anything but mail and simple pages, really.
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Apr 25, 2015 04:26
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lampey posted:All of the usmc computers use public ips. Nearly all of them are not publicly accessible though. I would expect the whole us gov is similar.
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Apr 25, 2015 05:33
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larchesdanrew posted:It's already joined the swarm in our horror show of a basement Every time I see you post about your boss keeping trash and useless junk around, I'm tempted to drive to where you work, load all of it up, and dump every last bit of it onto the rear end in a top hat's driveway. He wants to keep the old poo poo, then HE can store it himself with the rest of the garbage he undoubtedly hoards.
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Apr 25, 2015 17:50
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A ticket came in this week via the phone. The register is frozen, Ctrl+Alt+Delete won't clear it, and I can't connect remotely. Alright, go ahead and hold the power button on the computer in for a few seconds until it turns off. You mean the hard drive? ....Suuuuuure, yes.I have to assume this person thinks the monitor is the computer and someone once told them that the computer is the hard drive.  I usually try to clear up such confusion when in person 1 on 1, it seems a lot less productive over the phone to start breaking out definitions.e: It actually kindof makes me want to see if there are any local charitable groups that do tech workshops, it'd probably be fun to take a group of kids and pry open a PC and show them all the parts and explain what they do. People seem really impressed with building computers when it's something that honestly is less difficult than many Lego sets in terms of instructions. Mo_Steel fucked around with this message at 21:29 on Apr 25, 2015 |
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Apr 25, 2015 21:24
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go3 posted:seriously want to know how many ipv4 addresses have a printer on the other end At least one Cabinet agency in the U.S. is pure public IPv4 on every last device
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Apr 25, 2015 22:45
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"Yeah I need public IPs to everything behind the firewall cause NAT breaks my application" - just about every customer with a poo poo server behind a firewall.
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Apr 26, 2015 00:05
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single-mode fiber posted:At least one Cabinet agency in the U.S. is pure public IPv4 on every last device I worked for a division of GE for awhile, and my desktop had a routable Class A address.
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Apr 26, 2015 00:31
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So my new job (and first IT job) basically entails using SQL commands to set up new users and answering tickets. No phone calls. there has to be a catch with this poo poo
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Apr 26, 2015 00:45
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Eonwe posted:So my new job (and first IT job) basically entails using SQL commands to set up new users and answering tickets. No phone calls. there has to be a catch with this poo poo You're using raw SQL commands to add users. I assure you that there is something wrong.
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Apr 26, 2015 00:57
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Prescription Combs posted:"Yeah I need public IPs to everything behind the firewall cause NAT breaks my application" - just about every customer with a poo poo server behind a firewall. Maybe the 2020s will be when IPv6 finally breaks through...
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Apr 26, 2015 01:32
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fatman1683 posted:I worked for a division of GE for awhile, and my desktop had a routable Class A address.
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Apr 26, 2015 02:59
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A ticket came in: SUBJ: Are you there? your mailer daemon keeps rejecting my emails BODY: No Description Entered.
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Apr 26, 2015 05:04
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anthonypants posted:A ticket came in: https://www.youtube.com/watch?v=CKVuPUY9D-A&t=85s
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Apr 26, 2015 05:09
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anthonypants posted:A ticket came in: Area Grandma Enjoys Flourishing Correspondence With Mailer-Daemon
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Apr 26, 2015 05:40
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A client of mine had a turnip for a secretary that always sent a thank you reply to autonotifications and was puzzled when she got an error message back. She asked us about it repeatedly.
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Apr 26, 2015 06:01
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neogeo0823 posted:Wait, what? How the gently caress did that happen? I am a dummy and don't know how any of that works, but that seems like something that shouldn't really happen until the heat death of the universe. spankmeister posted:Uh no ipv4 address exhaustion is a real issue and the ipv4 addresses will start running out in the next 5 to 10 years We have an entire team who does nothing but monitor IP addresses and reclaim/reassign blocks as needed. In the 3 years I've been working here, I can count the number of times we've had outages related to running out of IP addresses on one hand that's missing fingers from an industrial accident. And even if there was a problem, the DHCP server would throw us a trap and we'd have a new block assigned within 10 minutes. I don't understand how something like that can go unnoticed from the provider's end.
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Apr 26, 2015 12:50
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Renegret posted:We have an entire team who does nothing but monitor IP addresses and reclaim/reassign blocks as needed. In the 3 years I've been working here, I can count the number of times we've had outages related to running out of IP addresses on one hand that's missing fingers from an industrial accident.
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Apr 26, 2015 13:43
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anthonypants posted:A static IP assignment script, where for a new server or device it grabs the last used IP for that subnet and increments it by one. I know we're literally doing this with (at least) one of our customers, except we do it by hand. It's worth noting that I work for an ISP, so this isn't really feasible, what with our several million customers. We'll assign IP blocks (of various sizes, I checked a random CMTS and saw scopes ranging from /19 to /28) on an as needed basis to certain regions. Then, as customers add/cancel service or we change the interfaces certain customers are on, we'll reclaim blocks and add them back to our IP pool if they're not needed so we can use them somewhere else. This way we always have a healthy supply of IP addresses and don't run the risk of running out suddenly. It's also worth noting that I'm a big fat Networking Baby who doesn't actually understand the specifics of how anything's set up around here, but I do have a general knowledge over what other groups do (currently studying for a CCNA so I can be less of a networking baby)
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Apr 26, 2015 14:34
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Renegret posted:It's worth noting that I work for an ISP, so this isn't really feasible, what with our several million customers. We'll assign IP blocks (of various sizes, I checked a random CMTS and saw scopes ranging from /19 to /28) on an as needed basis to certain regions. Then, as customers add/cancel service or we change the interfaces certain customers are on, we'll reclaim blocks and add them back to our IP pool if they're not needed so we can use them somewhere else. This way we always have a healthy supply of IP addresses and don't run the risk of running out suddenly.
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Apr 26, 2015 14:36
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A new hire didn't come in... My former helpdesk guy who fell asleep multiple times daily and was bad at his job got canned two Mondays ago. I've been doing helpdesk while they hire... and hiring is suspended for six weeks as the CFO considers whether they want to replace the helpdesk guy or have me do it. Long story short, here's my plan of action: 1) Just talked to the boss about getting a "please submit a ticket, everything requires a ticket as it always has, now more than ever, and if you can't submit it yourself, have someone else submit a ticket" email looked at and sent out, so at least I can have quantifiable info in our ticketing system 2) Enforce our informal SLA - if someone literally can't work, prioritize, but if it's not critical it doesn't get worked until they send in a ticket and they come up in their respective priority 3) Talk to HR this coming Friday to see if the CFO is still waiting the six weeks 3A) If the CFO backs off, awesome, hiring goes back for the new guy and all is well 3B) If the CFO hasn't backed off, ask for a raise commensurate to around 70% of the helpdesk guy's salary, five extra vacation days, and a $10k retention bonus if I'm still wearing both hats by the end of 2015 4) If 3B rears its ugly head and six weeks have passed, actively start looking elsewhere (I always have my updated resume out there just in case Amazon or Google comes knockin', or otherwise) Because yeah, the last two weeks of cleaning up after this guy, doing my normal sysadmin stuff, doing tasks my boss has delegated, and handling tickets along with walk-ups has been an unsustainable hellstain. I took this job because helpdesk was minimal, so hopefully the CFO agrees with HR and my boss that a 70-person company with three locations and a full VMware cloud really loving needs a helpdesk guy along with a sysadmin.
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Apr 27, 2015 17:01
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MJP posted:4) If 3B rears its ugly head and six weeks have passed, actively start looking elsewhere (I always have my updated resume out there just in case Amazon or Google comes knockin', or otherwise) Start looking now, don't wait six weeks. You don't have to get an offer letter, but at least be in discussion with a few places so you know you have something to fall back on.
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Apr 27, 2015 17:16
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I've been asked to research teaching software for my company. Basically, we want to make an interactive learning guide for our training courses, which also allows us to enter in quiz's, and lets us explain wrong answers in these quiz's. Does anyone have any suggestions?
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Apr 27, 2015 17:19
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Migishu posted:I've been asked to research teaching software for my company. Basically, we want to make an interactive learning guide for our training courses, which also allows us to enter in quiz's, and lets us explain wrong answers in these quiz's. Does anyone have any suggestions?
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Apr 27, 2015 17:33
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nexxai posted:Moodle is supposed to be pretty good. One of my old clients swore on it. Doesn't look too bad, but we've already got our own KB/Host, and this looks to be more based around it being the host of the courses, or having something installed on our host to better facilitate the courses (which I don't think I'll ever get approval for)
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Apr 27, 2015 17:50
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Migishu posted:I've been asked to research teaching software for my company. Basically, we want to make an interactive learning guide for our training courses, which also allows us to enter in quiz's, and lets us explain wrong answers in these quiz's. Does anyone have any suggestions? Blackboard has a free version of their product online as CourseSites - it's great for individual classes but won't do full campus/district learning management like the million dollar product does. They call these things Learning Management Systems fyi
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Apr 27, 2015 17:53
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MJP posted:
I would definitely start looking now - what happens when you take vacation right now when you're wearing both hats? You probably can't, or if you do, you're effectively chained to a computer. You need to be able to take real vacation days, which means you need a helpdesk person. Even if they gave you everything you asked for in 3B, I personally wouldn't be at all happy trying to juggle all that poo poo.
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Apr 27, 2015 18:03
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Ozz81 posted:Every time I see you post about your boss keeping trash and useless junk around, I'm tempted to drive to where you work, load all of it up, and dump every last bit of it onto the rear end in a top hat's driveway. He wants to keep the old poo poo, then HE can store it himself with the rest of the garbage he undoubtedly hoards. You joke, but I've actually been there. His house proper is normal, but his workshop is basically Atropos's lair from Insomnia.
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Apr 27, 2015 18:32
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J posted:I would definitely start looking now - what happens when you take vacation right now when you're wearing both hats? You probably can't, or if you do, you're effectively chained to a computer. You need to be able to take real vacation days, which means you need a helpdesk person. Even if they gave you everything you asked for in 3B, I personally wouldn't be at all happy trying to juggle all that poo poo. For the record, 3B is basically to cover my rear end and make me look like I'm OK with things while I look elsewhere. Under no circumstances or any reasonable salary they'd ever give me would I be OK with doing helpdesk in addition to sysadmin.
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Apr 27, 2015 18:40
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Spazz posted:Start looking now, don't wait six weeks. You don't have to get an offer letter, but at least be in discussion with a few places so you know you have something to fall back on. This is the best answer.
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Apr 27, 2015 20:51
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Spazz posted:Start looking now, don't wait six weeks. You don't have to get an offer letter, but at least be in discussion with a few places so you know you have something to fall back on. Quoting this ALL DAY! Definitely! Self-preservation is always the number one priority. Best case, you don't need something new...worst case, you do and it's no big deal because you've already been working on it.
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Apr 27, 2015 21:05
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I dont post much but I feel like contributing my biggest pain in my rear end this year: Our intern. This will be a mini series of sorts. Hes been here for 6 weeks out of 12 and so far the most complex task we can give to him to perform unattended is throwing out old garbage. This is one story of many. Today I decided to give him simple task: reconfigure our temperature sensor for a server room at another branch. They are relatively simple to do, connect to network, factory reset, it gets DHCP. they even have software to find them on the network, and then give you a button to get to the webgui to configure them fully (IP, email settings, temperature ranges, etc.) For some reason the devices dont like our head office infrastructure, so we actually use a Netgear Wifi Router to make a LAN to configure them with a laptop. I give him the router, 2 Cat5s, the device, and a power strip. I give him full instructions on how to discover, connect and configure the device, including IP to assign, SMTP servers etc. I give him explicit instruction not to connect the router to our network. I glance over about 5min later to see him unplugging a LAN cable to connect to the Routers internet port. I tell him to stop and think about what hes' doing first, then continue correctly. He plugs the router into the network anyway. I go over, unplug it, and ask him to try again. he unplugs the LAN from his laptop, the other end from the router, and the cable from the sensor. He then plugs both ends of one cat5 into the router, the other cable between the LAN ports on his router and the sensor. I ask him how he intends to connect to the device. he doesnt know. I ask him if he knows what a router is, or does. he doesnt know. I spend the next 10min explaining that to him. He still cant connect the devices to the router without explicit instructions. I step him through it. His network cable is showing as unplugged in windows. I ask him how he would trouble shoot this (Im trying to see if he has any critical thinking skills at all) he futz's around with the windows 8 full screen network info until I hold his hand through getting to his network settings (there is a reason why I didnt bother getting him to use command prompt) Anyway his network port is dead. I try and coax him into troubleshooting the issue to no avail. I tell him just to connect via wifi to the router. I have to show him how to use WPS. configuring the device is a matter of copying the settings from another device in another office, just changing the subnets. he struggles for over an hour with copy and pasting the data between pages. the device is now configured. he has changed the IP and now it wont show up on our network. he has no idea why he cant see it on our network. Its probably because its still connected to the loving Wifi Router, but I let him think about it. keeps trying the new IP on his machine that is on our Office network. I sit down and explain to him how networks work. he continues to try and access the device while connected to a different network. His internship is a part of his university tuition. He is studying Computer Science.
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Apr 28, 2015 06:46
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Laserface posted:His internship is a part of his university tuition. He is studying Computer Science. So can you fail him?
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Apr 28, 2015 07:05
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Laserface posted:His internship is a part of his university tuition. He is studying Computer Science. Don't get me started on interns. 1 in 10 seems to have any inkling what's going on, and for the other 9 I either have to waste my time handholding them or waste my time cleaning up their messes. I'm going to get a spray bottle specifically for interns
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Apr 28, 2015 07:24
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Laserface posted:His internship is a part of his university tuition. He is studying Computer Science. His tasks are way too practical, university CS students have almost no practical ability. The skills they teach are almost entirely theoretical.
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Apr 28, 2015 07:39
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Laserface posted:His internship is a part of his university tuition. He is studying Computer Science. I've been in this situation before. You're actually doing him a disservice by not firing him. He need to realize that he's not good enough, and either find another field of study or drop out entirely before he has thrown even more money away on his ultimate failure. spankmeister posted:His tasks are way too practical, university CS students have almost no practical ability. The skills they teach are almost entirely theoretical.
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Apr 28, 2015 07:50
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spankmeister posted:His tasks are way too practical, university CS students have almost no practical ability. The skills they teach are almost entirely theoretical. I look forward to his "spherical cow in a vacuum" implementation of any software that doesn't take into account system load, multiple threads/cores/servers, network latency, storage space, or users. e: missed an easy "theoretical skill" joke, oh well
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Apr 28, 2015 08:14
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spankmeister posted:His tasks are way too practical, university CS students have almost no practical ability. The skills they teach are almost entirely theoretical. I graduated with a BS in comp sci and I left not knowing the difference between a switch and a router. The only practical skills I learned were how to be a code monkey and the theoretical skills of how to computer. e: that being said, the ability to follow directions and ask questions if you're not sure about something isn't exactly something you can be taught in school
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Apr 28, 2015 11:41
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So it gets better. Hes not doing computer science. hes doing IT and communications. so its not a matter of him not understanding things because hes good at math and programming, hes actually supposed to be studying this poo poo. Another story: as a way to at least expose him to IT related incidents that he might expect in a helpdesk environment, we have been getting him to monitor the unassigned tickets and alert us to any PRTG alerts that show up. Mostly its because our branches have DVR boxes with an absurdly convoluted storage system (writes to drive D, which copies to drive E, and then to drive F, and then that gets exported to a NAS on site). So we get him to do the following: A) check the error B) confirm if its actually correct (sometimes the DVR is unreachable due to an outage or needing a reboot) C) notify us if the error is correct and assign to someone. Last night we ran a bunch of windows updates on all our core servers. obviously, the rebooting of these servers to complete the updates caused some down time, which sure enough triggered PRTG emails to start flying to helpdesk. This morning, he comes in and starts going through tickets. He informs me that "helpdesk01 is down". I know its not down, because Ive been picking up tickets and closing tickets for the last half hour. I tell him its not down, and to continue with the rest. He comes back to me and says 'helpdesk01 is still down. I logged on to PRTG and its still down!" its not down. I ask him how he could possibly be reading the ticket if it was down. he says 'its down'. I remind him that service desk is running on the helpdesk01 server, and therefore if it was down, he wouldnt have seen the tickets at all. he doesnt get it or ask for an explanation. so i ping "helpdesk01" and get a response. "see? how is down if it responds to ping?" he cant answer. He continued to remind us during the day of the servers that were down despite us showing him they are up and working normally.
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Apr 28, 2015 11:44
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