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Fellatio del Toro posted:I think that a lot of people just have no loving idea who to contact when anything goes wrong and the only number in front of them is the helpdesk This. At one of my former employers where I did some helpdesk work we sometimes got tickets about broken lights, coffee makers, televisions etc. Basically anything with a cord. Then there were (very rarely) tickets about doors not closing properly or other mechanical things that were definitely completely outside our responsibilities.
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Apr 30, 2015 22:28
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We're generally helpful people but once you do this thing once, it's yours forever, and it makes you gradually less helpful on purpose as time goes on. It also seems to be assumed you're sitting around watching status bars for 80% of the time so you can spare a bit to help move table and chairs in the dining room. Sure, I have time, but at least my supervisor would push back on crap like that as best he could. We have 5 helpdesk positions and 3 server room guys in this place with 1500 users, most of which are students since we're a grad school. IT is a little weird here due to it not being a for-profit thing. Any SLA or procedure gets thrown out the window as soon as someone pulls rank and it seems half of staff have have some fashion of "director" in their title. I did just  from helpdesk to server room so good riddance desktop support but it takes some getting used to since I can now call my old boss and ask him to give my old coworkers work to do.
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Apr 30, 2015 22:31
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larchesdanrew posted:
Good. I was going to be pissed off if I had gotten to the end of that story and you had ended up cleaning out whatever stupid bullshit someone clogged it up with. gently caress em, a plumber needs to fix that problem.
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Apr 30, 2015 22:59
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Kurieg posted:My dad is in sales and he does hunt and peck. He used to dictate things to me and my mother, or have me transcribe reports because it would take him hours what took me minutes. Does it count as hunt and peck if you do it very quickly  I wish I could touch type but I got so used to typing with two fingers that I can't bring myself to stop doing it and go slow until I learn proper touch typing. It's weird being able to type at 70 WPM but having your grandmother be the technically better typist. OwlFancier fucked around with this message at 23:57 on Apr 30, 2015 |
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Apr 30, 2015 23:53
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for me I'm moving to the NYC Metro Area by way of Connecticut so I'm leaving my current position. Our parent company out of NYC wanted me but lowballed me hilariously so I took an offer from a digital video integrator. I worked at a TV production house and majored in video so it was a good fit. The shift from single company support to working with multiple clients is going to take a bit getting used to.
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May 1, 2015 00:19
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BaseballPCHiker posted:It is amazing what IT can get stuck with. Case in point a few years back a company I worked for wanted to put up a bunch of christmas lights. They must've thought to themselves "Hey it has a plug, give it to IT". I messed with it a bit and then untangled some cords and thought gently caress this! I have better things to do and actual work to be done. I contracted the work out to some day laborers and billed it to the company. I was at the point that I didnt really care if I got yelled at and didnt see anyway I could be fired for it. My old company would blow fuses in the kitchen when running both microwaves and a toaster at the same time. They would always come and complain to us about it. They couldn't grasp the concept that it was only the building people who had access to the circuit breaker. If it connects to a wall with a cord, its IT's problem.
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May 1, 2015 00:49
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Moey posted:My old company would blow fuses in the kitchen when running both microwaves and a toaster at the same time. They would always come and complain to us about it. They couldn't grasp the concept that it was only the building people who had access to the circuit breaker. Getting called because the Starbucks machines we have are acting up was a favorite of mine.
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May 1, 2015 01:01
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We had someone bring their son in who was having trouble hooking his wifi up mainly, we set him up his own little ap to access just because we felt bad for him.
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May 1, 2015 01:07
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MJP posted:The CFO thinks otherwise - hence why the HR person (we only have one) and my manager are unhappy. What happens if you take all of your vacation time now?
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May 1, 2015 01:08
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OwlFancier posted:Does it count as hunt and peck if you do it very quickly It's only hunting if you have to search for keys. My typing style is weird, left hand on the home row. Right hand pecks.
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May 1, 2015 01:12
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An Angry Bug posted:Was that the one where you trapped cats to turn them into cheese? ilkhan posted:Yup. What was this game called? I remember playing it heaps when I was young but haven't been able to recall enough of the mechanics or the name to find it or any remakes.
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May 1, 2015 01:50
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Ephphatha posted:What was this game called? I remember playing it heaps when I was young but haven't been able to recall enough of the mechanics or the name to find it or any remakes. Rodents Revenge.
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May 1, 2015 01:55
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OwlFancier posted:Does it count as hunt and peck if you do it very quickly We choose not to do it because it easy, but uh... errr. uhhh because it's hard.
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May 1, 2015 02:35
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pr0digal posted:
I'm not strictly IT, but if you like variety and problem-solving then multiple clients is pretty great.
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May 1, 2015 02:40
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neogeo0823 posted:I never learned to type properly. Heh, you type just like I do. I managed 67wpm on that test; plenty fast enough for sysadmin work. I also never use Caps Lock, even when typing a long uppercase string. Just doesn't feel natural. I do occasionally nick the Caps Lock key when I'm aiming for Shift, though, and then it takes me a second to wonder why my words sUDDENLY lOOK lIKE tHIS.
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May 1, 2015 02:49
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dennyk posted:I also never use Caps Lock, even when typing a long uppercase string. Just doesn't feel natural. I use Caps all the time... because it’s bound to Ctrl on every one of my machines.
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May 1, 2015 02:56
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JohnnyCanuck posted:I have a guy in my office - who nominally has his A+ - who uses Caps Lock for all of his capital letters while typing. It is the most awkward thing and I want to shake him every time. I do this when I'm holding the phone with my dominant hand because like most of the people here I type with modified hunt and peck style that almost always relies on using two hands to hit Shift + Letter to capitalize. I also predominantly use my middle fingers to type. Maybe it's a subconscious passive aggressive habit. 
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May 1, 2015 02:59
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lampey posted:What happens if you take all of your vacation time now? They'd probably just lean on my boss. And he'd probably have no option, politically speaking, to do anything but shrug and bear it. Or they'd deny the request. :-( Never really considered it.
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May 1, 2015 03:27
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Why the gently caress do people keep torrenting poo poo on the work wifi. XMEN Future Past is not a movie worth getting fired over...
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May 1, 2015 03:50
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GreenBuckanneer posted:Why the gently caress do people keep torrenting poo poo on the work wifi. It totally is, when it turns out to be hard core porn that was renamed to a popular movie title then seeded on the torrent sites.
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May 1, 2015 04:40
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GreenBuckanneer posted:Why the gently caress do people keep torrenting poo poo on the work wifi. Our OPS team got us a notice & notice letter for the loving smurfs movie a couple months ago. The god damned SMURFS.
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May 1, 2015 04:59
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Drink and Fight posted:I'm not strictly IT, but if you like variety and problem-solving then multiple clients is pretty great. I was going stir crazy at my previous gig recently because all the high level stuff that would have given me variety and problems to solve was taken away. Maybe it's because I used to be an EMT but I find I work best in those environments. Re: torrent chat. Our ISP sent us a notice because someone decided to download Rise Of The Planet Of The Apes a couple of years ago. One of the editors thought it would be really funny to reply all to a "Internet is back" e-mail with "Finally, now I can finish Rise of the Planet of the Apes!" which caused a shitstorm.
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May 1, 2015 06:01
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pr0digal posted:I was going stir crazy at my previous gig recently because all the high level stuff that would have given me variety and problems to solve was taken away. Maybe it's because I used to be an EMT but I find I work best in those environments. 
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May 1, 2015 06:58
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My favorite notices to forward to customer are always porn related, I had to forward a notice for "How to Please a She-Male 4", one time. I like to imagine it was the wife that opened the letter and realized what her husband was spanking it to. That would be a hugely awkward conversation.
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May 1, 2015 07:07
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RFC2324 posted:Never not gently caress around on SA while on the clock. I read SA at work exclusively, because I don't want to run out of things to read during the work week! I actually have to stop myself from checking on things over the weekend. I should probably consider actually working at work, but naaaaaaaah.
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May 1, 2015 12:31
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LordVorbis posted:I read SA at work exclusively, because I don't want to run out of things to read during the work week! I actually have to stop myself from checking on things over the weekend. Yeah, this thread and Working in IT are my meat and potatoes of "professional development," along with /r/sysadmin, which for reddit is full of surprisingly useful information and helpful people other than "use linux lol" Meanwhile I was talking to one of the guys on the floor that's a good dude, 20 years with the company. He's not happy about the CFO's turning most of our business into exclusive work for our biggest client, while not changing around the metrics for which people and bonuses are judged. Booking for the big client eats into the smaller clients and other truckers getting screwed out of loads, made to wait (thus not make money and thus not take our loads), etc. "I'm afraid to google the guy" (CFO) "because I'm afraid I might find out he's some kinda corporate raider." I googled him and he's got a history of "turning around underperforming companies" and mergers/acquisitions/buyouts. He works full-time for a C-level consultancy in our industry. His Linkedin profile has companies he worked for - googling them shows them being bought out/acquired. I don't think I stand much of a chance of going back to pure sysadmin unless HR and my boss lobby hard. I have no clue what kind of political capital they have with the guy, given that he's been handing out unfavorable decisions that they've complied with already. I have a feeling that if they were going to stand up for me, it wouldn't have come to this in the first place. I plan to talk to HR lady today just to find out. Depending on the conversation I might bring in a request for retroactive helpdesk guy additional pay, given that what began as covering until a new guy was hired and trained up is now some kind of cost control experiment - not the same thing. So much for informed consent in experiments, I guess.
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May 1, 2015 14:04
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yeah sorry yall are getting prepped for sale and the best way to make things look more attactive is to cut costs ie personnel and hope it gets sold before it all collapses
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May 1, 2015 14:09
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MJP posted:banks that are lovely commute (I'm in northern NJ, but on a train line that isn't very well served and requires a transfer to get to NYC and as such the thought of train, train, then subway makes for an awful commute) Which line? Main line? Bergen County? Pascack? I'm coming in on the Raritan Valley line, which requires a transfer at Newark during peak hours. It's about 2 hours door to door. It sucks, but it's worth it for my job, and it's not like there's a lot of dev jobs OUTSIDE of the city. Edit: Yeah, you're going to get bought out in a year or two. You may or may not get outsourced, and you may or may not be kept on for a dramatic paycut as local tech support. It's time to my friend.Double Edit: pr0digal posted:Re: torrent chat. Our ISP sent us a notice because someone decided to download Rise Of The Planet Of The Apes a couple of years ago. One of the editors thought it would be really funny to reply all to a "Internet is back" e-mail with "Finally, now I can finish Rise of the Planet of the Apes!" which caused a shitstorm. That's because it was pretty funny. Volmarias fucked around with this message at 14:22 on May 1, 2015 |
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May 1, 2015 14:16
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Volmarias posted:Which line? Main line? Bergen County? Pascack? RVL, Union. Door-to-door for two Manhattan jobs - the first on 37th between 7th and 8th, the second on 34th between 8th and 9th, which was an awesome commute but a lovely, PHB-laden job - was an hour from my house to walking into the office. I'm surprised that more places that need devs wouldn't have more willingness to telecommute but then again, sysadmin isn't a position that requires a face yet doesn't do telecommute either. A job on the A/C/E or 1/2/3 is a lot less awful but I still hate driving to the train station, getting on one train, transferring at Newark (which is going to suck until they re-open the Market Street entrance/exit), and then schlepping on the subway. I draw the line at an hour for sanity's sake, doubly so when if you miss the two trains from NYP that connect in a timely fashion to the RVL you're stuck for 40 minutes during peak hours. A lot of jobs I've seen are on B/D/F/M or N/R/Q, so throw in a walk to 6th Ave and the hellish chutes of going up/down the subway stairs at rush hour. Granted, both can be the gateway to jobs around way better food, but blogging for Midtown Lunch isn't a good reason to take a job. That's also excluding the crowd on the platform as you wait for the RVL train at Penn. I'm told that single-seat rides at peak hours are basically impossible until major rail infrastructure changes between Union and Newark, given freight train use of those lines. Let alone the congestion of the two Hudson River tunnels and the upcoming closure of one. That's gonna be real super fun for commuters. I'd consider PATH so long as I don't have to transfer, but I think it's around the same time to take PATH from my house to Exchange Place in Jersey City that it is to take NJ Transit to NY Penn, only less room and more crunched humanity. MJP fucked around with this message at 14:48 on May 1, 2015 |
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May 1, 2015 14:42
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MJP posted:I googled him and he's got a history of "turning around underperforming companies" and mergers/acquisitions/buyouts. He works full-time for a C-level consultancy in our industry. His Linkedin profile has companies he worked for - googling them shows them being bought out/acquired. Been there and done that! I had a new CEO come in at a company. He did 1-to-1 meetings with everyone at the company. I walked in and his first words were "What EXACTLY do you DO here?" My response was "I do everything. Literally everything. Internal and external tech support. IT. Systems Administration. Assist the marketing team with design. QA. Debugging. Dev stuff. Also, anything that plugs in I deal with including fixing the coffee machines. Hang whiteboards. You name it, I've probably done it. Including having the main phone routed to my desk when the receptionist is out sick." His response..."Hmmm...okay." I looked him up and every company he was ever hired as CEO at was sold within a year. I left a few weeks later. 6 Months later they were sold and gutted... You should start making moves...
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May 1, 2015 14:50
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myron cope posted:We had a location that has been unable to take debit for like... 8 months. They didn't ever tell us the error they were seeing (or even that debit wasn't working, which would have caused us to investigate, which would have led us to find the issue). Well, it was working, so long as only one register was in use only. If more than one register was even in the middle of a transaction, debit wouldn't work anywhere. Had a client recently where I stopped on site with my partner engineer to set up a network printer. After it was all done, one of the ladies in marketing asks for help with dual monitors because they weren't set up properly. Her words being "I can't drag anything to the other screen so it's pretty useless, it's been like this for a few months now..." Went into screen resolution and changed the monitor placement - turned out whoever set up her PC didn't bother to make sure extended desktop was set up properly. I was legit the hero for that day after showing her how to fix it (and fixing another user with the same problem). I've never seen someone so ecstatic over such a small thing before  pr0digal posted:Getting called because the Starbucks machines we have are acting up was a favorite of mine. Old job of mine used to have vending machines and soda dispensers (same kind as fast food places) and if they broke, someone would always come to the help desk. And we'd always tell them to call the facilities people, because we didn't fix those machines. There just happened to be a couple network printers near the soda machines, so apparently people thought that if we fixed the printers there, we fixed the vending machines too. Nope. And if you go to my supervisor, he'll laugh at you and tell you the same thing I did (only know because someone actually did this after being told "IT doesn't fix the vending machines, call facilities at <number>") BOOTY-ADE fucked around with this message at 15:40 on May 1, 2015 |
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May 1, 2015 14:52
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We had a location that has been unable to take debit for like... 8 months. They didn't ever tell us the error they were seeing (or even that debit wasn't working, which would have caused us to investigate, which would have led us to find the issue). Well, it was working, so long as only one register was in use only. If more than one register was even in the middle of a transaction, debit wouldn't work anywhere. Once we found out, it was fixed in about an hour. In other news our slow rollout of TransArmor is going well. We're up to 6 locations that have it now and I haven't heard of any issues yet. It's going to take until July until everyone gets it though...
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May 1, 2015 15:13
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So HR was on the phone, I just talked to my boss - what he told me is that they're looking to evaluate the actual numbers, whether they want to hire someone very junior that can be trained or bring on someone with a little more experience. I asked about it being a cost-cutting measure to have me be sysadmin/helpdesk, he said that was not going to happen. I'll believe it when I see it. My resume's out there, and if Amazon comes a-knockin' (sup Agrikk) I would answer, but if another two weeks pass and hiring hasn't started I'm going to start asking for retroactives and/or ongoing differential.
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May 1, 2015 15:20
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MJP posted:<My company is about to be sold> Gonna agree with everyone else and shout "Baaaaaail"
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May 1, 2015 15:49
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I think it's more of a long-term setup to be bought out/sold/??? given that we just signed a contract to move into a larger office in the same building. I haven't been in a buyout/acquisition situation yet in my career so I don't have any experience to go by but it would make zero sense to do an acquisition during a new infrastructure build-out and construction. Then again, reality never got in the way of executive decision-making... I'll hold out until either a perfect position opens up elsewhere or Things Start Getting Worse. If the helpdeskiness persists through the end of May that's worse enough for me.
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May 1, 2015 16:12
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Volmarias posted:Which line? Main line? Bergen County? Pascack? I thought it was hilarious. Senior VP...not so much
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May 1, 2015 16:13
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An email came in! "We haven't been able to log in to the new system you set up for us for the past week!!!! THIS IS AN OUTRAGE" "...did you let us know at any time prior to today, Friday, the end of the week and two weeks into your testing period, that you couldn't log in?" "NO!!!!!!!!!!" (The client's email was, of course, sent to their entire chain of command, probably in an effort to save face. Welp, our replies will also be CCd to every single one of those people. Oops.)
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May 1, 2015 16:14
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JohnnyCanuck posted:
This always drives me loving nuts! People will say "I'm having a problem with the wireless, and I think other people are too!" and my answer is always the same: "I haven't been seeing an issue. If nobody TELLS me, that it's hard for me to know when there are certain issues. If someone else complains about an issue please tell them to let me know so I can fix it..." A ticket came in for me too..."Where is the power button on my laptop?" Same girl who couldn't find the ! key on the keyboard yesterday...  This is the laptop in question. This is a terrible picture. Even in this terrible picture you can see the button. (When you are in front of it, it's pretty drat obvious after 5 seconds of looking!) Her answer: "Well, Hrmppph, why doesn't it light up or something?!" She's going to be a fun one. I looked her up, her last company had like 60 offices and a thousand people. We are a startup with 50-60 or so people. (Only around 20 in this office) People are sort of expected to be at least semi independent and the company is VERY transparent about explaining that when people interview.
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May 1, 2015 16:35
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Ticket, with none of our encrypted ticket fields for things like IP address, passwords, etc filled out:quote:
Today's shaping up to be bitchin'.
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May 1, 2015 16:49
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: FIX IT
: Hi, thanks for contacting <support desk>. I'd like to help you, but without any information on what's wrong, I'm unable to help.
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Exit Strategy posted:Ticket, with none of our encrypted ticket fields for things like IP address, passwords, etc filled out: Reply Back: Fixed. Close ticket
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