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go3 posted:We pin Word and Excel to the Start Menu, and pin Outlook to the taskbar. If you can't figure it out after that, tough loving poo poo. I'll be sure to let your boss know that you are incapable of fulfilling the requirements of your job position. If it's not on the desktop, it doesn't exist.
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May 7, 2015 16:07
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Demonachizer posted:Or leverage Group Policy for configuration management and eliminate the issue completely? It is entirely possible that everyone in his environment are admins also. Everyone is an admin, GPO is not to be touched by my filthy mortal hands.
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May 7, 2015 17:09
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kensei posted:I was working with dial up today. On a Windows 2000 Professional machine. Whee. So is there business critical software on this computer that failed? 
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May 7, 2015 17:23
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larchesdanrew posted:I've done that and it seems to be deleting itself from the All Users folder? I'm just resigned to the fact that gently caress this gently caress that nothing will ever work here have some more bandaids  Since every user is an administrator they can all delete that. What's happening is that some special snowflake decides that they want to move the icon into a different folder or something and then it's gone for everyone else. I'd recommend using the Default desktop so that it puts an icon on each person's desktop when they log in the first time, then add one to each existing profile's desktop. Powershell might be necessary if you have a lot of profiles on each computer.
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May 7, 2015 18:19
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J posted:So is there business critical software on this computer that failed? No, unless you count the ability to test dial up connections. We have a decent sized base of dial up users, and we were going to move our Radius server. However, the test credentials I have do not work. ¯\_(ツ)_/¯ e: another username and password worked just fine 
kensei fucked around with this message at 19:07 on May 7, 2015 |
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May 7, 2015 18:55
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Trastion posted:Put the shortcuts in the Desktop folder of the ALL USERS directory. You might have to login as Administrator to do this. Then they cannot delete them, at least not permanently. Tying in with this - this may only work some of the time. I've had Windows 7/8 machines where I've had to enable hidden folders and put the shortcuts in the C:\Users\Public\Public Desktop instead of the All Users folder. Doing that makes the shortcuts show up for everyone that logs into the machine, regardless of whether or not they've used it before. Also tying in with techs that sometimes don't know what they're doing - I had a coworker whose explorer crashed while working on a new PC, they couldn't figure out how to fix it without rebooting. I pull up task manager and go to File > New > explorer.exe > OK, and bam, everything's back up. Common sense to me, and I've never seen someone so  in my life with something so simple.
BOOTY-ADE fucked around with this message at 19:02 on May 7, 2015 |
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May 7, 2015 18:58
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larchesdanrew posted:Everyone is an admin, GPO is not to be touched by my filthy mortal hands. That's not a bad plan if you actively root for things to be as broken constantly as possible.
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May 7, 2015 19:16
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Something for me to try and puzzle out tomorrow! Attempting to log into vcenter via the web interface gives an error that google tells me is related to SSO and I should remove that and try again. However, I don't have any details for a local account in vcenter, just AD auth. However, there's an open console session with "administrator" on the server but you can't administrate SSO in the console window. You have to do that via the web. Asking around the answer is, "Oh we just use the console, web interface doesn't work." Great, and what happens if someone closes it or the server reboots? You're hosed because no one knows the account details. loving love the "password store" here. A lotus notes DB that has about half of whats needed in it and a bunch of random PDFs on a network share. Not in either of those? Oh, it could be in sharepoint, or maybe on our intranet. If not that, try this guy who left two year's ago mail file, he probably kept it filed away there.
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May 7, 2015 20:39
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Dr. Arbitrary posted:I'd recommend using the Default desktop so that it puts an icon on each person's desktop when they log in the first time, then add one to each existing profile's desktop. I have a startup script that repopulates the desktop with all those wonderful shortcuts people just can't live without. E: I missed this: larchesdanrew posted:Everyone is an admin, GPO is not to be touched by my filthy mortal hands. Set a startup or login script in the local computer policy, and have it copy a bunch of .lnk files to the desktop from some file share. They can remove it if then really want, but if they're messing around in gpedit.msc they're a lost case any way. Crowley fucked around with this message at 20:53 on May 7, 2015 |
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May 7, 2015 20:50
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LordVorbis posted:Something for me to try and puzzle out tomorrow! Attempting to log into vcenter via the web interface gives an error that google tells me is related to SSO and I should remove that and try again. However, I don't have any details for a local account in vcenter, just AD auth. However, there's an open console session with "administrator" on the server but you can't administrate SSO in the console window. You have to do that via the web. Then the solution is simple: burn it down and start from scratch.
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May 7, 2015 20:52
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I have a bit of a problem with a ticket. I've got to make an SCCM image for non-domain machines. It seems simple enough to just make them join a workgroup in the Task Sequence, but when I set that the SMSTS.log blows up with errors. How the hell do I do that? Add the client to the domain as usual, and then Apply Network Settings again at the end of the TS and have it join a workgroup maybe?
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May 7, 2015 21:00
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Crowley posted:I have a bit of a problem with a ticket. I've got to make an SCCM image for non-domain machines. It seems simple enough to just make them join a workgroup in the Task Sequence, but when I set that the SMSTS.log blows up with errors. This is what I have and it works for me: 
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May 7, 2015 21:03
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GreenNight posted:This is what I have and it works for me: That's the obvious way to do it, but that seems to add all sorts of problems longer down the Task Sequence. Would you mind posting a screenshot of how your TS it set up?
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May 7, 2015 22:09
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May 7, 2015 22:15
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Looks almost exactly like mine. 
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May 7, 2015 22:18
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In my first screen shot, I do have domain admin account settings under Account.
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May 7, 2015 22:19
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What has to be done to make a one click install using a msi+mst? Or is that the wrong way to do it? Clarification : I tried with orca but it didn't seem very straightforward.
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May 7, 2015 22:20
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notwithoutmyanus posted:What has to be done to make a one click install using a msi+mst? Or is that the wrong way to do it? Clarification : I tried with orca but it didn't seem very straightforward. I've found no good way to keep a transform applied to a MSI file. I always make a batch file like this: code:That runs your MSI with "basic" (just a progress bar and a cancel button) UI and applies the MST file at the UNC path.
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May 7, 2015 22:41
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notwithoutmyanus posted:What has to be done to make a one click install using a msi+mst? Or is that the wrong way to do it? Clarification : I tried with orca but it didn't seem very straightforward.
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May 8, 2015 00:26
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Honeymoon is officially over. I started in just over a year ago. really low problem ticket volumes, mostly just tickets for new SQL reports and CRM custom searches. I got lumped with handling our small fleet of mobile devices which was probably the most arduous task I had. about 3 months later, IT guy of 9 years left to move back near his family. Two weeks later, they made the other support person redundant (because they upper management gave her a 10k pay increase despite being the least qualified person, then when IT management/project management yelled about it Upper management gave them the taks of fixing their mess) for about 3 months there was just me (support) and the sysadmin and the IT manager. tickets backed up, we got in poo poo from upper management for half-assing, they assigned one of their 'fixer' type middle management guys with lots of ops/user side experience within the company but no IT knowledge at all to manage us and keep us on track. I mean it was obvious we just needed another set of hands. once we got that second guy (another sysadmin) things got much better. The IT manager saw the writing on the wall between butting heads with upper management and our new IT ops manager so he side-moted to a sales role. now our next oldest tech guy, the first sysadmin is leaving. This makes me the person with the most experience in IT and I dont know half the poo poo Im supposed to be able to know. Oh we also acquired 3 businesses in this time, one with 200 national staff. who we are now supporting. we have a new guy starting to assist me who will be mostly documenting stuff and supporting the new company exclusively, and obviously we have the funding to replace our sysadmin (and we are talking about getting another) so I predict liver failure in my near future!
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May 8, 2015 00:50
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Paranoid customers again... Or maybe hackers really are breaking int his computer to change Firefox settings   I translated as best as I could: hey, it's a little quieter now[he sent us a email a few weeks ago when he suspected his neighbour of hacking his "ad hoc"] .... still some sluggishness online with various wind-pages[I have no clue what wind-pages are]. changed antivirus softw .... can not have antivirus softw not controlled via passwords or adminstrator ..... I have had years of stalking ... but it's been intense since mid-February ...... suspect it happens through subnets ..... increasingly weird settings on intranets ... hackers also goes directly into the software and destroys, alters .... because of settings I have not set up, ad hoc ... remote control via smartphone..always 3 unknown synchronizations ... etc and the wind closed for several users .. ..ie: denied access as a guest, IA, batch jobs, and local and internet access .... i think that there is a "neighbor" possibly via "bug" spoofed connection??? .... probably several .. It has calmed slightly now after windows have been inside and checked a little. Think it's windows .... possible there is service from the PC manufacturer, because of the warranty. Previously: Hacker changing settings on browsers ... also firefox ........ got in trouble when I changed resolution and redecorated, removed, and hid shortcuts, Would have liked a few names .... seems like there is a specific IT(hacker)-guy that unlocks and makes computer vulnerable. He is an expert on the intranet (corporate network) .... windows. I have some unique id's, but lacks MAC address / IP address .... is a hacker traceable ???
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May 8, 2015 11:03
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Sorry about YOUR stroke!
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May 8, 2015 11:58
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evobatman posted:Sorry about YOUR schizophrenia! FTFY
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May 8, 2015 12:32
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I took a PTO day on Monday to recuperate some much-needed sanity and downtime. The remaining days of the week have been constantly busy with my boss still giving me sysadmin stuff and the users requiring helpdesk stuff. I've been doing very real work-to-rule when I'm not on call, and wherever possible refusing to act without tickets, but too many times people just keep coming up to me or calling me and opening tickets after the fact. I still document them. The boss says at the end of this month they're going to review my collected info and then see about making a decision on hiring. I think I'm going to go to the boss and ask for some extra PTO days, because the stress during the day is not easily dissipated at night. I've always been quick to turn to hobbies and distractions in order to disconnect but I'm waking up more than normal in the middle of the night and having a hard time falling back asleep, which means I gotta sleep through my normal early wake-ups to go to the gym to start the day. Has anyone ever successfully parlayed unquantifiable stress of a sudden uptake in responsibility into some kind of actual benefit or am I just having too much hope in the land of "additional duties as required?" I swore to myself that six to eight weeks of this crap would mean it's real YotJ time, and I really don't want to go ultimatum on them out of concern for my future, but this is not what I agreed to when I said during the era of lovely now-fired co-worker that I'd cover the helpdesk while they hired a new guy. Definitely looking at YotJing but I really don't want to bail out for the first opportunity. I'm spoiled by a driving commute and decent workload as a sysadmin, at least before I was sysadmin + helpdesk.
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May 8, 2015 13:54
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MJP posted:
The best I have seen when people complain to their employer about stress and wanting time off or a reduction of stress is the employer offering them FMLA leave to help them deal with their "anxiety and depression". In both cases I saw, the the employee declined and YOTJ'ed out, and their anxiety and depression miraculously disappeared.
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May 8, 2015 14:01
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MJP posted:I swore to myself that six to eight weeks of this crap would mean it's real YotJ time, and I really don't want to go ultimatum on them out of concern for my future, but this is not what I agreed to when I said during the era of lovely now-fired co-worker that I'd cover the helpdesk while they hired a new guy. Don't give them an ultimatum. Don't tell them "hire a helpdesk or I'll quit". The chances of that working are slim to gently caress-all. Use your PTO, find a new job, put in your notice. Until there's some house-cleaning in upper management, nothing will change. As long as there's still dirt in the hole, you're expected to keep digging.
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May 8, 2015 14:27
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SubjectVerbObject posted:The best I have seen when people complain to their employer about stress and wanting time off or a reduction of stress is the employer offering them FMLA leave to help them deal with their "anxiety and depression". In both cases I saw, the the employee declined and YOTJ'ed out, and their anxiety and depression miraculously disappeared. To be honest, I'd love to get some FMLA time, but IIRC doesn't FMLA require a diagnosis of some kind of medical condition that requires time off from work? I'm guessing if I talked to a shrink I could get a note like that, or at least find one that would give it (lol @ Cigna's awful network of shrinks in my area) but the idea of one or two weeks unpaid rather than eating away at my PTO balance (because equating sick days with vacation days rules amirite) sounds better to me. It passes time until the end of the month and the hypothetical meeting (I don't even know if it's going to happen, but I could just be paranoid at this point). To be honest I don't know if this is me being hypersensitive and whiny goony goon or if it's a legitimate dick move being pulled on me by my employer. Today has been very, very quiet and I got a good amount of catch-up done so far with not many new tickets, tasks, or issues. If I ask for additional vacation time because of all the stress, I don't know how effectively I could steer it into the strategic ("I said I'd happily cover the helpdesk while hiring happens, not while the position is re-evaluated for what skill level the replacement should have") if they bring up the tactical ("Your logs of walk-ups/calls/non-ticket requests aren't that bad given your projects and normal ticket load, you need to prioritize better and manage the workload"). If the boss shoots me down as does HR, then maybe I should just schedule every Monday or Friday off until mid-June and see what happens. It'd eat away at vacation time but I value my present sanity more than a future hypothetical vacation.
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May 8, 2015 17:10
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So it looks like I might be  .Had an interview yesterday for a solutions Architect position that's a solid 20k pay upgrade. Environment looks pretty solid. Just have to do an online DISC assessment or something and a background check. Quite the rollercoaster ride of emotions after failing my 410 last week.
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May 8, 2015 17:16
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MJP posted:To be honest I don't know if this is me being hypersensitive and whiny goony goon or if it's a legitimate dick move being pulled on me by my employer. All depends - my last employer had issues retaining engineers because of internal politics crap and broken promises. We'd be in a meeting where the VP and CEO would talk about how great our budget numbers were and we were on track to exceed the previous year's revenue, then it would come time for promotions and raises and all of a sudden there's no room in the budget to promote guys that busted their asses getting certified and doing all sorts of training outside work. Ended up losing 9 people between October 2014 and May 2015 because they all got their certs and training done, then took another job elsewhere that paid better. By the time I left, the project team, network team and help desk were all trying to cross-train and pick up the workload because of the employee shortage, and management didn't have any plans to look or start hiring until Q1 2016. No idea what was going on behind the scenes that caused the budget shortages, but when I got denied a raise after getting my MCP because of the same "budget issues", I wound up landing a Tier 2-2.5 engineer job elsewhere making almost $5k more a year than the old place. Funny enough, the new place is a corporate environment, old was an MSP, and I'm less stressed just by the fact that I don't have to be tethered to a work phone 24/7/365 to handle issues with 16 clients that me and one other engineer managed. BOOTY-ADE fucked around with this message at 17:54 on May 8, 2015 |
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May 8, 2015 17:52
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MJP posted:To be honest, I'd love to get some FMLA time, but IIRC doesn't FMLA require a diagnosis of some kind of medical condition that requires time off from work? I'm pretty sure it does, and that's the issue. Do you really want a mental illness diagnosis on your medical history in order to get time off work? In one of the cases I was thinking of a helpdesk supervisor where I work was overworked and stressed, and asked for help reducing his stress, thinking of things like sane work hours, let call/case metric pressure and some recognition. He was basically told 'if you can't handle it you can take a medical leave of absence to get help with your issues.' It all worked out. I left that job and got another one with a nice raise. Then 2 months later, he left and came to work at the same place as me, and then we happily raided our old place of any competent employee that we could.
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May 8, 2015 17:54
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MJP posted:Today has been very, very quiet and I got a good amount of catch-up done so far with not many new tickets, tasks, or issues. If I ask for additional vacation time because of all the stress, I don't know how effectively I could steer it into the strategic ("I said I'd happily cover the helpdesk while hiring happens, not while the position is re-evaluated for what skill level the replacement should have") if they bring up the tactical ("Your logs of walk-ups/calls/non-ticket requests aren't that bad given your projects and normal ticket load, you need to prioritize better and manage the workload"). By additional vacation time, do you mean additional PTO that you're not eligible for or just time that you want to take and that you're eligible for that they won't let you?
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May 8, 2015 18:02
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MJP posted:To be honest I don't know if this is me being hypersensitive and whiny goony goon or if it's a legitimate dick move being pulled on me by my employer. You weren't hired to do two loving jobs and thats the end of it.
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May 8, 2015 18:24
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EAT THE EGGS RICOLA posted:By additional vacation time, do you mean additional PTO that you're not eligible for or just time that you want to take and that you're eligible for that they won't let you? Additional PTO for which I'm not eligible, or as someone named "crankysysadmin" in /r/sysadmin (with whom I've had philosophical disagreements in the past, nor am I alone in other denizens there in butting heads with the guy) so put it, just days I don't come in that the boss doesn't report, which probably wouldn't fly. We're a small company but that would get noticed if Things Got Bad. This guy's responses are also pretty nicely gold, given that he has A Team and here it's just me. quote:I think you're doing a lot of bitching and moaning. You work for a pretty small company. A lot of people here are responsible for a lot of stuff. quote:If you're working 8 hour days, you don't get time off. Just because this stresses you out doesn't mean anything. I'll take his thoughts for their intent rather than the way they come across (cranky, maybe?) - what are some good coping strategies I should take a shot at? I track stuff in a project tracking system and leave myself notes so I know where I am. I've been keeping track of the non-ticket requests and classifying them (did they open a ticket after the fact or not, is it a support request or not) and I've been asking people wherever possible "open a ticket and I'll get to it as soon as I can." For non-ticket stuff with my boss I track it in the project tracking system and lean on him for input/approval as needed in a reasonable fashion (He's asked me to remind him if I don't get to X or Y, given his workload and schedule). For vendors I ask them wherever possible to keep it on email so I don't lose anything on a phone call should the juggle become busy. I should probably slow down all my work to force it to be spaced better but I simply just can't do it - I don't know how, and my instinct is "let's get this done so you're ready for whatever might come down the pipe."
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May 8, 2015 18:29
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FMLA != Additional PTO. FMLA means "I have medical things for me or my family that I need to attend to, regardless as to whether I have enough PTO or not". It's a way to take unpaid time-off without employment repercussions.
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May 8, 2015 18:48
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AlexDeGruven posted:It's a way to take unpaid time-off without employment repercussions. While that part is legally required, it's not likely to be true. Using FMLA time off is a good way to get your role transitioned and yourself let go for what are of course completely unrelated reasons.
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May 8, 2015 18:59
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Yeah, from what I know of FMLA it just means they can't legally fire you for being sick. However, eliminating your position, though... My wife was a teacher when she had to take FMLA. Close to the end they began the process to non-renew her, and being un-tenured, the union didn't really do much. Not IT, but still scummy.
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May 8, 2015 19:01
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MJP posted:I'll take his thoughts for their intent rather than the way they come across (cranky, maybe?) - what are some good coping strategies I should take a shot at? Someone once told me there are three types of problems: A problem that affects you that you can change; a problem that affects you that you can't change; and a problem that affects someone else. The key is changing the first one, ignoring the second one, and not being involved in the third.
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May 8, 2015 19:38
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MJP posted:Yeah, from what I know of FMLA it just means they can't legally fire you for being sick. However, eliminating your position, though... That's some of the scummiest poo poo and irritates the hell out of me that employers can get away with it. If someone is stressed out, especially because of too much work and not enough help, that's the fault of the employer, not the employee. No wonder so many places have people getting burned out and upper management/owners wondering why they can't hire or retain employees. Also, sort of related, gently caress "at will" or "right to work" bullshit too, it ties into this kind of behavior with the idea that your position can be eliminated for any (or no) reason at all.
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May 8, 2015 20:37
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Ozz81 posted:That's some of the scummiest poo poo and irritates the hell out of me that employers can get away with it. In most positions (read: where you're not worrying about yearly contracts because you're a teacher without tenure), this kind of employer "recourse" is almost impossible. FMLA is notoriously annoying for employers precisely because it's so difficult to get rid of even employees that abuse it. "At will" and "right to work" are totally different terms with totally different meanings. Even in "at will" states, wrongful termination is murky, and companies tend to take the safe route (written warnings, formal disciplinary action), even if they may encourage employees to resign in order to avoid a bad answer to the "is this employee eligible for rehire" question (or similar) that they're legally in the clear to answer on reference calls.
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May 8, 2015 20:48
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Show me a person I can't fire and I'll show you a person I'll make quit.
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May 8, 2015 20:49
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