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Missed your opportunity, a few weeks ago you could have sent them literal poo poo in a box. Seriously though that feeling of moving on from a terrible hell-hole is wonderful. Whether you've already  or not, you made the right choice.
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May 19, 2015 08:27
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Okay... So, one of the many contracts I worked on working for this place, the only one I actually originally liked and genuinely liked the other guys in the other office. We were supporting out of warranty hardware since day one on this contract, it's a huge waste of our time and it's a huge call driver getting calls from these people with equipment that isn't even manufactured anymore let alone supported with actual firmware updates. (Netadmins here's your Pro-tip™: No more firmware updates? Ditch it, it's now insecure and shouldn't be in your network topology under ANY circumstance.) Couple months back, we received instruction to cut tickets for out of warranty equipment, awesome, can do with pleasure. Week later, done, all tickets killed, no more coming in, customers pissed but gently caress'em for being cheap netadmins. Fine and dandy for about 2 weeks until we get a ticket pushed down from Tier 2 (other office) with an out of warranty device, and are told to work it. By the time I left the job, the queue was more than half-filled with tickets with equipment that was OOW, and sales was always "negotiating the contract" and hadn't nailed down a time with ANY of the customers to actually get money from them for the support we were providing NOW. We techs knew the customers were taking us for a ride, just talking to the sales reps to get free support until they "signed a contract" that would never happen. No matter how many times we filed complaints on tickets with OOW hardware, they were just flat out ignored, and we were forced to violate our own P&P, then eat poo poo when the ticket went belly up either due to customer's lack of response, or if we had to send it up to Tier 2 who then bitched at us for sending up an OOW ticket. Stupid.
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May 19, 2015 08:50
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Sad. Sounds like if they had some sensible policies they would have been fine.
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May 19, 2015 14:43
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Cynagen posted:I don't think you guys want to hear how awful the place I last worked for was Yeah, we do. If only so we can cluck and say "oh, you poor dear", while secretly thinking "feh, that's nothing." Or do it not so secretly and try to top it.
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May 19, 2015 14:51
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Cynagen posted:I don't think you guys want to hear how awful the place I last worked for was, most of what I've read here recently is pretty out there and retarded, but I think I have a challenger. That's not how this group therapy thread works. Share with us. This is a safe place.
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May 19, 2015 14:53
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our network admin just rebooted our core router because about 10% of our VDi's lost connectivity. Send help.
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May 19, 2015 15:22
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Sham I Am posted:our network admin just rebooted our core router because about 10% of our VDi's lost connectivity. Was that just a "let's give it shot" troubleshooting technique?
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May 19, 2015 15:30
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"take it out back and shoot it" debugging
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May 19, 2015 15:32
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flosofl posted:Was that just a "let's give it shot" troubleshooting technique? I have absolutely no idea what he thought he was doing. I could ask him what he was thinking, but then he would probably tell and I am not sure I want to try and parse my way through that level of incompetence for something that I am not directly involved with. Especially since he will use technical terms that he only has a tenuous grasp on to start with. Though I may ask, cause its fun watching him try to be condescending when he has no clue what he is talking about. The worst part is, he has done this before; if I am remembering correctly, the last time it was because our VPN went down.
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May 19, 2015 15:56
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Sales people have such a pressure on them to actually sell stuff, so they have started to just straight up lie to potential customers in order to make a sale. That, or they don't have a clue what our product does. And guess who gets the angry tickets later! This will end well!
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May 19, 2015 16:06
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Just asked my boss if there was any opportunity to move up-to full time since I graduated college. He said probably not full-time, but I'll be able to grab more hours. I work at a small MSP (Boss, another guy, and me) so it's understandable I guess. I feel kinda like a bum graduating school and NOT working full time, but I figure I can use the extra time I'll have to grab a cert or two, then bounce on to bigger and better things.
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May 19, 2015 16:12
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Sham I Am posted:I could ask him what he was thinking, but then he would probably tell and I am not sure I want to try and parse my way through that level of incompetence for something that I am not directly involved with. Especially since he will use technical terms that he only has a tenuous grasp on to start with. Though I may ask, cause its fun watching him try to be condescending when he has no clue what he is talking about.
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May 19, 2015 16:31
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I was dispatched on a national contract job because the clients monitoring software detected an outage. I head out to where the equipment is located, which is about a 120 minute drive one way on a good day. I arrive at the facility and determine the cause of the outage. The building that the equipment was located in was being hauled away on the back of a truck. That's right, the outage was cause by the building literally no longer existing.
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May 19, 2015 16:36
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Sham I Am posted:our network admin just rebooted our core router because about 10% of our VDi's lost connectivity.  Not exactly core router level critical, but where I work we support Brocade ADX1000's in customer managed hosting environments. They're buggy as gently caress. I'll give them credit that they work with us very closely to add in feature requests and fix issues. The majority of fixes always result in "Welp, gotta reboot it." when a server won't unbind from a VIP or the SSL certificate profile gets stuck in memory when trying to update a cert.
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May 19, 2015 16:44
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Tigern posted:Sales people I work with sales people every day, making presentations and trying to solve their overselling of our abilities. It does not end well.
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May 19, 2015 17:01
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chocolateTHUNDER posted:Just asked my boss if there was any opportunity to move up-to full time since I graduated college. He said probably not full-time, but I'll be able to grab more hours. I work at a small MSP (Boss, another guy, and me) so it's understandable I guess. I feel kinda like a bum graduating school and NOT working full time, but I figure I can use the extra time I'll have to grab a cert or two, then bounce on to bigger and better things. Is there a reason you aren't trying to move on to bigger and better things now? If your only reason is, "I need some certs first," let me assure you that you'll never really feel like you know "enough" and waiting until you know just a little more or get just one more cert is a pit with no bottom. You're a college grad, you should be able to find a full time gig. No harm in starting to look now.
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May 19, 2015 17:29
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The Fool posted:I was dispatched on a national contract job because the clients monitoring software detected an outage. I head out to where the equipment is located, which is about a 120 minute drive one way on a good day. I arrive at the facility and determine the cause of the outage.
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May 19, 2015 17:46
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KoRMaK posted:The building was on the truck or the equipment was on the truck? The entire building. To be fair, it was a roughly conex sized structure, but still.
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May 19, 2015 17:50
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The Fool posted:The entire building. To be fair, it was a roughly conex sized structure, but still.
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May 19, 2015 18:17
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Sham I Am posted:Do you have this fixed yet? We submitted a ticket hours ago, and we still cant connect! How are we supposed to do our jobs if you lazy tech guys won't do yours? I'm really not understanding the issue here. Isn't this what wireless routers are for? Just hook up a couple of those and you can drive the building around town all day for all I care.
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May 19, 2015 18:20
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The Fool posted:I was dispatched on a national contract job because the clients monitoring software detected an outage. I head out to where the equipment is located, which is about a 120 minute drive one way on a good day. I arrive at the facility and determine the cause of the outage. What would you put in the "physical location" part of the ticket? 
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May 19, 2015 18:26
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neogeo0823 posted:I'm really not understanding the issue here. Isn't this what wireless routers are for? Just hook up a couple of those and you can drive the building around town all day for all I care. You joke, but the uplink for this equipment is on a cell modem, so if they could maintain power to the building somehow, we may have never noticed.
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May 19, 2015 18:29
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Volmarias posted:What would you put in the "physical location" part of the ticket? "Various"
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May 19, 2015 18:31
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The Fool posted:You joke, but the uplink for this equipment is on a cell modem, so if they could maintain power to the building somehow, we may have never noticed.
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May 19, 2015 18:32
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I just missed a call from Microsoft support that went to my Google Voicemail. Google transcribed it as "This is Sherpa from Microsoft Online Support Team, call is in regards to the case where you're having sex. "
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May 19, 2015 18:36
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Zero VGS posted:I just missed a call from Microsoft support that went to my Google Voicemail. Google transcribed it as "This is Sherpa from Microsoft Online Support Team, call is in regards to the case where you're having sex. " Google Voicemail to text will never not be hilarious. I like to think there's a shadowy comedy team at Google that silently kills any improvements to auto-transcription before it can go live.
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May 19, 2015 18:45
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I'm not entirely sure this fits here, but I think with all the cloud to butt jokes it's good for a chuckle ReVault: World's First Wearable Private Cloud
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May 19, 2015 19:06
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Our VOIP service provider sent a notification that they couldn't ping our router and do we need help getting it fixed. 3 hours after it went down. Because we fired their dumbasses 2 weeks ago.
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May 19, 2015 19:53
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ilkhan posted:Our VOIP service provider sent a notification that they couldn't ping our router and do we need help getting it fixed.
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May 19, 2015 19:55
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kensei posted:I'm not entirely sure this fits here, but I think with all the cloud to butt jokes it's good for a chuckle That actually seems like a pretty reasonable idea. I'm not stupid enough to back a hardware crowdfunding project, but I could see me using one of those if it pans out.
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May 19, 2015 20:01
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TopherCStone posted:That actually seems like a pretty reasonable idea. I'm not stupid enough to back a hardware crowdfunding project, but I could see me using one of those if it pans out.  I like the *product* concept, but I'm not sure their logo is entirely thought out. The Raised Fist is usually a symbol of solidarity, unity, and power. It's been most famously used with the Black Power civil rights movement. 
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May 19, 2015 20:13
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flosofl posted:
They're Swedish.
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May 19, 2015 20:35
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Haquer posted:They're Swedish. Something something Zwarte Piet (yes, I know that's the Dutch).
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May 19, 2015 21:31
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 First glance made me think of this ...
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May 19, 2015 21:49
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Prescription Combs posted:
Hook grip?
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May 19, 2015 22:07
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evol262 posted:Hook grip? Gag reflex suppression 
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May 19, 2015 22:11
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flosofl posted:
I think it's just supposed to be a cute play on their company name, they were probably aware of that Prescription Combs posted:Gag reflex suppression :bigtran:
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May 19, 2015 23:10
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An e-mail came in from my team lead. He was looking for a machine and e-mailed everybody asking if they knew where it was, and when he found it he replied from the wrong e-mail. What we got instead was this, typography preserved:quote:To Whom it may concern, My team lead sent that to everyone except the person it was about. To be fair he does have an odor and noise issue - he's been banned from the hospital that I'm stationed at for that very reason. Unfortunately, he's the only person in a position that allows part ordering and serious issue fixing. I've been trying to get into that position for a year now, maybe now's my chance.
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May 19, 2015 23:19
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If your only plus over this guy is "does not smell" you might have a hard time
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May 19, 2015 23:35
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Someone didn't get the memo that geeks aren't supposed to be like that now. I would seriously lose it if one of my coworkers got like that. I might have to resort to violence, it's the only thing those idiots would understand.
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May 19, 2015 23:36
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