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Thanks Ants posted:Must just be because I work with Apple stuff all day long, but her request seemed pretty reasonable. "If it isn't Windows it isn't ready for the enterprise" stopped being true a long time ago. Mac's have gotten worse about it lately, Mac server has pretty much stopped being supported and all. Not to mention Mac OS upgrades always breaking so much poo poo like Samba or Java versioning.
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May 22, 2015 00:52
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Thanks Ants posted:Must just be because I work with Apple stuff all day long, but her request seemed pretty reasonable. "If it isn't Windows it isn't ready for the enterprise" stopped being true a long time ago. We've already had long discussions about the fact that we aren't refusing to support it, we're just not ready yet. Our department was a bunch of 3rd party outsourced contractors not long ago. We were understaffed until about 2 months ago, and we're still playing catchup on some seriously hosed up infrastructure. Not to mention the fact that we have to retire about a dozen windows 2k3 servers before the end of next month and replace them with new installations on new hardware. Her single, last minute iPad request isn't about whether or not it's possible, it's more about whether it's reasonable.
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May 22, 2015 00:53
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GnarlyCharlie4u posted:They don't have an IT bed unfortunately, (well bed-roll at my last job) but they do let you go home at night and on the weekends.
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May 22, 2015 02:10
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lampey posted:What kind of job expects you to sleep at work? Never worked in Asia, I see. People just conk out at their desks after lunch alllll the goddamn time, took me several years to get used to (and then embrace it). Once I discovered we had a couch in the break room that poo poo was on. Edit: I did not consider the angle of sleeping overnight at work. Sheep fucked around with this message at 02:55 on May 22, 2015 |
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May 22, 2015 02:51
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lampey posted:What kind of job expects you to sleep at work? A friend of mine works for a oil field support company and does overnight trips to pump stations on a regular basis. He can either tent it or stay in the bunk house.
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May 22, 2015 02:54
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I only use "please advise" when I'm joking and being kind of a dick, because it's kind of a dick thing to say. What I've noticed my users saying a bunch is that "if you could <fix it|call back|let us know|whatever> i'd greatly appreciate it" Like everyone says that they'd "greatly appreciate it" and it freaks me out. Did they have a discussion about it? How do they all know to say it? They're at a bunch of different locations
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May 22, 2015 04:20
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Sheep posted:Edit: I did not consider the angle of sleeping overnight at work. Commuting is literally stealing time from the company, you know.  (So is sleeping, but there seems to be a critical shortage of labor resources in the US that don't go batshit insane and die after being awake and working for just a week or two straight. Thanks, Obama!  )
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May 22, 2015 04:23
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dennyk posted:Commuting is literally stealing time from the company, you know. If only we had authorization to get more H1B employees, we could totally hire people who meet our current requirements. What do you mean this schedule will kill any living human? We have 500 applicants already for the job!
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May 22, 2015 06:21
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quote:Last Friday we were warned by [FIRE ALARM COMPANY] that local telcos were disconnecting POTS lines used for alarm and fire monitoring in an effort to get out of the copper POTS business. Individual disconnects were taking place with no warning from the telco. [ALARM CO] received notice last Wednesday that all of their customers would be disconnected, so they are scrambling to find network solutions for a myriad of fire equipment. 
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May 22, 2015 08:12
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So a customer rejected our full server and support proposal about a year ago because "doing it ourselves is cheaper and better". They still use us for the rare bit of consultancy. Recently they've been having some hard times and had to make some redundancies within their business. Yesterday they send us an email saking for some urgent help. One of their employees who looked after their IT, did not take kindly to being made redundant, so he went on the network share and deleted the entire thing. Every document they had is gone. They asked us to try and help them recover it, so I'm just going to paste our engineer's notes with names removed: quote:Attended site. No external devices for backing up to, no backup software on server and windows server backup not enabled. No jobs in task scheduler. Ahdinko fucked around with this message at 11:15 on May 22, 2015 |
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May 22, 2015 11:08
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Well, at least you won't need to worry about that business's dumb technology decisions for much longer.
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May 22, 2015 12:45
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lampey posted:What kind of job expects you to sleep at work?
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May 22, 2015 13:59
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Ahdinko posted:Whilst  Ugh. UGH. Who the gently caress says this in 2015?
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May 22, 2015 14:32
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GreenBuckanneer posted:
English speakers?
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May 22, 2015 14:39
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GreenBuckanneer posted:
On that note who the gently caress says trucks/big rigs/18 wheelers? they're lorries you fools (The answer to your question is England)
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May 22, 2015 14:45
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larchesdanrew posted:TigerDirect. Back in the mid-2000s Tiger Direct ran a secondary website called Global Computers. It was basically a carbon copy of the Tiger Direct site except t was for IT Professionals but didn't offer much difference except for maybe the account reps. Around 2008 Global Computers changed its name to CompUSABusiness.com. Anyone that ever shopped at CompUSA or Circuit City should not be surprised by the things that TigerDirect will do as it is the same company. I prefer to get things from Provantage.com if I need it quickly. I usually get it next day without paying for next day shipping and their prices are on par with or better than Newegg most of the time. Otherwise I order from Amazon or get it locally if I really need it in a hurry.
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May 22, 2015 15:51
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Sham I Am posted:You haven't lived until your boss shows up at 3:30 on a Friday afternoon with a complete redesign of a project that you have 4 weeks of work into, and is slated to be delivered to the client on the following Monday. And then you said "ah sorry to hear" and left at 5pm, right? Right? 
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May 22, 2015 15:58
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Sham I Am posted:You haven't lived until your boss shows up at 3:30 on a Friday afternoon with a complete redesign of a project that you have 4 weeks of work into, and is slated to be delivered to the client on the following Monday. The right answer to this poo poo is always to say "We can deliver the original project Monday as promised, or you'll need to rework the timeline completely." Not standing your ground on things like this just means you will be living this hell until you learn. And chances are you will have to learn somewhere else. Managing expectations is key to not being a doormat in this industry. An alternative is also "ok, but I'm also giving you my notice, this is not how I want to work." It's a little ballsier, but if the company expects you to work that way, you'll burn out quickly anyhow. Gerdalti fucked around with this message at 16:41 on May 22, 2015 |
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May 22, 2015 16:38
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Trastion posted:Back in the mid-2000s Tiger Direct ran a secondary website called Global Computers. It was basically a carbon copy of the Tiger Direct site except t was for IT Professionals but didn't offer much difference except for maybe the account reps. Around 2008 Global Computers changed its name to CompUSABusiness.com. Anyone that ever shopped at CompUSA or Circuit City should not be surprised by the things that TigerDirect will do as it is the same company. Wha?  I had a circuit city just blocks from me when growing up. It was in the same plaza as the local Media Play. Fond memories. My family bought their first PC there. The sales guy talk my mom into buying a monitor that was $30 more expensive than the one in the package deal, which meant that she had to spend an extra $80 on a printer that would've otherwise come with it. I'm glad they were the first against the wall when the revolution came and pretty much all those lovely electronics retailers shut down.
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May 22, 2015 16:43
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Gerdalti posted:An alternative is also "ok, but I'm also giving you my notice, this is not how I want to work." It's a little ballsier, but if the company expects you to work that way, you'll burn out quickly anyhow. That last one can be scary and totally backfire, but it can also be super effective. I've seen that one pulled a couple times successfully. I've also seen it crash and burn horribly.
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May 22, 2015 16:46
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Gerdalti posted:The right answer to this poo poo is always to say "We can deliver the original project Monday as promised, or you'll need to rework the timeline completely." Not standing your ground on things like this just means you will be living this hell until you learn. And chances are you will have to learn somewhere else. Managing expectations is key to not being a doormat in this industry.
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May 22, 2015 16:49
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lampey posted:What kind of job expects you to sleep at work? The kind where everything is broken and you work 100+hours a week. Gerdalti posted:The right answer to this poo poo is always to say "We can deliver the original project Monday as promised, or you'll need to rework the timeline completely." Not standing your ground on things like this just means you will be living this hell until you learn. And chances are you will have to learn somewhere else. Managing expectations is key to not being a doormat in this industry. In the end, it's not worth it. If you don't value yourself as a human being, no one else will either. They'll treat you like a dog/robot/slave., and when you keel over from sleep deprivation, they'll drag you outside, pin a pink slip to your chest, and withhold your last paycheck. Set your expectations up front, be rational, polite, and frank.
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May 22, 2015 16:50
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FreshFeesh posted:A server came in ... sort of. Even worse when something stupid happens internally with a project and it gets delayed. Last job, I had set up a ticket to scope a project for a client to get their fax system upgraded. I included everything one of the project guys gave me (hardware, cost of labor, etc.) and passed it up to get scoped and priced. I got a call from the client a couple weeks later asking for a status update, so I go to the project team to ask about it. One of the supervisors on that team took my ticket, reassigned it back to MY group from the project group, and didn't bother to say anything about it. He had emailed 3 other people on the project team but never once told me he moved the ticket over and his team wasn't working on it. I emailed back, CC'd the CEO and my own manager on it, and the project supervisor promptly got his rear end chewed out while I ended up having to do damage control to explain why a project that would take a week to do was delayed and not even touched for almost 3 weeks. So glad I left that place, poo poo like that happened almost all the time and I wanted to strangle someone.
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May 22, 2015 16:51
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Collateral Damage posted:"If you're redesigning the requirements, I'm redesigning the timeline." I am altering the deal. Pray I do not alter it any further.
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May 22, 2015 16:52
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guppy posted:I wish I could fire my vendors. I can count the number of things one of them has done right on one hand without running out of fingers. Even if I anticipate the problem and call attention to it in a way that is read by the actual human being responsible for fixing it, it never gets done right. Yeah I know the feeling. Lately TechData has claimed to have processed an order and had Cisco drop ship a switch or something, only to have the item been back ordered three weeks. Cisco/TD didn't tell anyone until we asked where our product was a week later. They've done this a few times in the past month. We might have to switch over to Ingram. In other news I had to write a nice big e-mail to the CEO and head of sales explaining that selling a server/domain environment to a vista home prem. environment means some serious upgrades are needed first.
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May 22, 2015 18:05
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Haquer posted:And then you said "ah sorry to hear" and left at 5pm, right? He was a bad planner, but all in all not a bad boss when it came to this sort of thing, at least not for the 2 years I worked there. He knew when he was asking a lot, didn't try and take advantage, and generally made up for it when he did. Where he was lacking was common sense; I left when he fired the sales guy (we only had the 1) and didn't sell anything himself for weeks, then started sitting us down and bitching when we had like 12 billable hours between 4 of us in a week. Pretty crappy actually, because up to that point it was an awesome job. ETA: Gerdalti posted:The right answer to this poo poo is always to say "We can deliver the original project Monday as promised, or you'll need to rework the timeline completely." Not standing your ground on things like this just means you will be living this hell until you learn. And chances are you will have to learn somewhere else. Managing expectations is key to not being a doormat in this industry. Oswald Kesselpot fucked around with this message at 19:30 on May 22, 2015 |
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May 22, 2015 19:27
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Sham I Am posted:No. When he asked he also offered a nice sized bonus (relatively speaking) if I did it. Plus I asked for and got 2 extra paid days off the next week. And his wife cooked me food all weekend long, which was pretty boss. Makes sense. I think most of us are so used to this being super common that we always some the worst.
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May 22, 2015 19:36
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Ahdinko posted:So a customer rejected our full server and support proposal about a year ago because "doing it ourselves is cheaper and better". They still use us for the rare bit of consultancy. I find it interesting that I feel like I never hear about full-on company death situations like this in these threads from an in-company perspective-- just situations like the BOFH from a week or two ago where "It could have been company-breakingly bad, but very narrowly wasn't". I don't know if it's because the people in this thread can find surreptitious ways around manglement, leave the companies doing poo poo like this because they don't want to be within a state's border of the company when it keels over, or just have their good luck siphoned out by their companies like some sort of quantum vampire.
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May 22, 2015 19:47
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Ursine Asylum posted:I find it interesting that I feel like I never hear about full-on company death situations like this in these threads from an in-company perspective-- just situations like the BOFH from a week or two ago where "It could have been company-breakingly bad, but very narrowly wasn't". I don't know if it's because the people in this thread can find surreptitious ways around manglement, leave the companies doing poo poo like this because they don't want to be within a state's border of the company when it keels over, or just have their good luck siphoned out by their companies like some sort of quantum vampire. I do recall a story a few months ago about a hosted file server or something going out of business with no notice to it's clients and when they terminated the service they deleted all the info with it. More or less hosed a company over.
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May 22, 2015 20:16
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Ursine Asylum posted:I find it interesting that I feel like I never hear about full-on company death situations like this in these threads from an in-company perspective-- just situations like the BOFH from a week or two ago where "It could have been company-breakingly bad, but very narrowly wasn't". I don't know if it's because the people in this thread can find surreptitious ways around manglement, leave the companies doing poo poo like this because they don't want to be within a state's border of the company when it keels over, or just have their good luck siphoned out by their companies like some sort of quantum vampire. Ultimately it depends on the data deleted, but speaking to the engineer earlier, he says the MD said that whilst its a setback, he doesn't think its going to bring their business to an end. I assume in their case that one of the only things that could finish them right now is legal action from a customer/supplier/employee, the business would have no records at all to prove anything Ahdinko fucked around with this message at 20:35 on May 22, 2015 |
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May 22, 2015 20:33
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m.hache posted:I do recall a story a few months ago about a hosted file server or something going out of business with no notice to it's clients and when they terminated the service they deleted all the info with it. That company also failed to notify the clients they were providing backup service to that all their data went bye bye
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May 22, 2015 20:50
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Relevant post: http://forums.somethingawful.com/showthread.php?threadid=3564747&perpage=40&pagenumber=359#post433693062 Of course it's a law firm.
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May 22, 2015 20:53
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Pollyzoid posted:Relevant post: http://forums.somethingawful.com/showthread.php?threadid=3564747&perpage=40&pagenumber=359#post433693062 That's the one. I can't believe how much of a poo poo show that turned out to be, and yet somehow it's probably not the worst disaster type story out there. I am curious if there is a documented case of a business just going rear end end up overnight as a result of failed tech/worker incompetency.
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May 22, 2015 20:56
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m.hache posted:That's the one. Fire/flood related office closures can destroy a firm. All your servers, workstations, inventory, business records, and in progress work goes up in a blaze of 'probably not arson, we hope'. Now the insurance company is dragging their feet as long as humanly possible while the fire investigators look into things, your employees aren't being paid, and work isn't being delivered. Without an amazing level of reserve working capital, and clauses in contracts for 'acts of god and nature well beyond the bounds of normal business risks', you can easily end up with a thriving company going out of business. It's why a lot of smaller business don't re-open even years later after a flood, hurricane or tornado. A pure 'we sell things for people, and oops! thunderstorm blew up the only copy of all our client data' type situation is a little more rare.
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May 22, 2015 21:21
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Not a ticket so much as a general annoyance. We posted a job listing on craigslist. It says attention to detail is required. It says submit resume in PDF format. First 5 responses, 3 .docx's, 1 .doc, 1 .rtf (wtf?). Jesus christ people, how hard is it to follow instructions?! e: number 6 says resume attached. No attachment. 
ilkhan fucked around with this message at 23:10 on May 22, 2015 |
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May 22, 2015 23:06
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ilkhan posted:Not a ticket so much as a general annoyance. When we post job openings we specifically say no phone calls. We get lots of phone calls.
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May 22, 2015 23:16
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ilkhan posted:Not a ticket so much as a general annoyance. I would find it absolutely hilarious if they were submitted by headhunters. I had one get pissy with me because I sent him a PDF of my resume, and when I asked him what the problem was he said "Because I can't change it". These days I just hang up on anyone who has a foreign accent and wants to talk to me about a great job opportunity.
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May 22, 2015 23:31
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The Fool posted:When we post job openings we specifically say no phone calls. We get lots of phone calls. Take down their name and number, then tell them they'll explicitly be disqualified because they can't follow instructions. Related: My friend was telling me a story the other day of a programming applicant that got a simple programming question that wanted a factorial functions in a loop and with recursion. Pretty standard stuff. They gave functions that did fibonacci, and failed to do it properly at that. This was, ostensibly, for a senior position. 
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May 22, 2015 23:32
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Our IT manager moved into a sales role within the business. Previously, our other sales reps would send Us jobs to do for our existing clients. Data restoration, consolidation, deduping etc. IT manager would control which jobs we got and if they were worth the effort, considering we also have to run out IT operations. This was good as it meant IT wasn't seen entirely as a loss in the account side of things and could generate income. Since he has been in sales he has sent us these requests: Build a PC with backup exec on it and our backup software and show how much faster it is. It's not faster and when we pointed that out he told us to make the file test for our software one 20GB file and the BE test 20GB of 1kb files. And ship it to an interstate island by the next day. Copy 1200 DVDs to tape (we have no DVD carousels or bulk management hardware at all) Client wants to move all their tape backups to our cloud backup service. 10yrs of tapes. They just want do the yearly tapes but have no idea which tapes are the yearly sets. He asks us to remote to their server and go through their backup exec logs to find them. This is before he has quoted cost of anything. And finally: Convert 800 vhs tapes to digital video and back up to tape. He sent out a business_all email asking if anyone had a VHS player at home they didn't need and told us "duh it's just a USB capture card to the vhs and you load a tape and hit play!" The only one of those jobs that fits into a product or service we sell is the first one.
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May 23, 2015 00:58
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Daylen Drazzi posted:I would find it absolutely hilarious if they were submitted by headhunters. I thought it was weird too. Apparently they take out all of your identifying and contact information, so that companies can't contact you directly.
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