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anthonypants posted:Oh my god he left a voicemail too Ticket closed: user already out of his mind. Non-IT issue; recommend counseling.
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May 31, 2015 15:14
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anthonypants posted:Someone emailed us from their Live account to let us know that they couldn't send email on our service. He didn't offer any additional information, so we asked for any errors he might be getting and if he could log in to webmail successfully. What we got in response, well, FWD: That guys boss Hey, your employee is insane.
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May 31, 2015 15:16
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anthonypants posted:Oh my god he left a voicemail too Oh. My god.  In all seriousness, I'd probably close the ticket with "no error code given" or "user uncooperative" or something, and forward it and that shining jewel of a voicemail to that guys boss, since he sounds like he's ready to snap and visit your desk with an AK47 or something.
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May 31, 2015 15:32
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Migishu posted:FWD: That guys boss 
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May 31, 2015 15:40
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anthonypants posted:Oh my god he left a voicemail too holy poo poo
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May 31, 2015 15:44
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NZAmoeba posted:No email and no error codes makes Jack a dull boy anthonypants posted:Oh my god he left a voicemail too  It's beautiful. Also please be safe anthonypants. 
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May 31, 2015 15:44
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anthonypants posted:Oh my god he left a voicemail too My emails!!! 
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May 31, 2015 15:47
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anthonypants posted:Someone emailed us from their Live account to let us know that they couldn't send email on our service. He didn't offer any additional information, so we asked for any errors he might be getting and if he could log in to webmail successfully. What we got in response, well, Sir, are you getting any kind of error code that we could use to troubleshoot your issue?
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May 31, 2015 16:19
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anthonypants posted:Oh my god he left a voicemail too !!!!!
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May 31, 2015 17:14
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anthonypants posted:Oh my god he left a voicemail too Are you sure it's a good idea to post a customers voice mail on a online comedy forum? Might come back and bit you hard. Also, I can't get tindeck to work on ipad, so no idea if it's the real thing. There must be someone you can notify. Who is the one paying the bill for his service? I'm sure that person is thrilled to see how his/her money is spent.
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May 31, 2015 17:23
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Dunno-Lars posted:Are you sure it's a good idea to post a customers voice mail on a online comedy forum? Might come back and bit you hard. Also, I can't get tindeck to work on ipad, so no idea if it's the real thing. Yeah, despite the fact that the customer is a shithead, I would suspect that "my email doesn't work" actually means "I'm not getting any new messages even though I should be, and I'm not seeing any sort of error messages. Everything appears fine except for the fact that it's actually broken." and you might want to try and investigate the issue if you can get any identifying info out of him. Of course, in our heart of hearts, we know that he just stopped paying his bill and is outraged that his account is locked.
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May 31, 2015 18:05
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Mo_Steel posted:Also please be safe anthonypants. Eh, until a ticket reply/voicemail come in threatening to rip out and eat his heart, it's really not a "be safe" situation yet. Also for situations like that, god bless mantrap-style entrances to data centers.
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May 31, 2015 19:11
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Dunno-Lars posted:Are you sure it's a good idea to post a customers voice mail on a online comedy forum? Might come back and bit you hard. Also, I can't get tindeck to work on ipad, so no idea if it's the real thing. anthonypants fucked around with this message at 06:42 on Jun 1, 2015 |
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May 31, 2015 19:15
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anthonypants posted:Oh my god he left a voicemail too Jesus loving christ.
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May 31, 2015 21:25
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anthonypants posted:Oh my god he left a voicemail too RE: A ticket came in... Not getting any e-mails, error codes, and I'm GOING OUT OF MY MIND!
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May 31, 2015 21:39
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anthonypants posted:Oh my god he left a voicemail too I'm really glad I went back and clicked this when I got home from work.  Migishu posted:RE: A ticket came in... Not getting any e-mails, error codes, and I'm GOING OUT OF MY MIND!
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May 31, 2015 22:16
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anthonypants posted:Oh my god he left a voicemail too 
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May 31, 2015 23:02
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How does anyone think that acting in that manner will result in a positive outcome? Like the very worst I get when I am at the end of my rope with vendor support is 'just close this ticket because its taking too long and the issue is not a significant impact on our day to day operations so I dont care anymore'
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Jun 1, 2015 00:28
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anthonypants posted:Someone emailed us from their Live account to let us know that they couldn't send email on our service. He didn't offer any additional information, so we asked for any errors he might be getting and if he could log in to webmail successfully. What we got in response, well, anthonypants posted:Oh my god he left a voicemail too Customer fired with a referral to a therapist.
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Jun 1, 2015 00:29
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Laserface posted:How does anyone think that acting in that manner will result in a positive outcome? Either they are legitimately mentally ill and unable to control their behavior, or they've learned that throwing temper tantrums will get them their way in person (since the "give the screaming person whatever they want and hope they go away" approach to conflict resolution is pretty common these days) and assume the same will be true over the phone or Internet. anthonypants' customer seems more like he's in the "mentally ill" category, though...
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Jun 1, 2015 02:03
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anthonypants posted:If it were against the forums rules to nonconsensually post a third party's last four digits of their dog, or their mother's maiden credit card number, I think someone would have let me know by now. I was thinking job security, not forum rules. Don't want to see anyone loosing their job because they entertain people. Close the ticket with a number to some sort of psyc help...
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Jun 1, 2015 06:52
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Volmarias posted:Yeah, despite the fact that the customer is a shithead, I would suspect that "my email doesn't work" actually means "I'm not getting any new messages even though I should be, and I'm not seeing any sort of error messages. Everything appears fine except for the fact that it's actually broken." and you might want to try and investigate the issue if you can get any identifying info out of him. At the moment, his email account is active, and we can see that it's definitely receiving emails, but since he is completely unwilling to work with us we're not able to determine what technical problem he's having. There could absolutely be concomitant mental health problems, but those will need to be diagnosed and treated elsewhere.
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Jun 1, 2015 06:53
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Dunno-Lars posted:I was thinking job security, not forum rules.
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Jun 1, 2015 06:57
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anthonypants posted:What about everyone who quoted the link, are they also going to get fired I might be tired and reading this wrong but I don't understand why what he said seems to have upset you so much. Yes, sometimes poo poo on the internet does leak into real life which is why most of the people who post in this thread leave out most of the actual information to anonymize their place of work.
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Jun 1, 2015 07:05
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J posted:My emails!!! Petition to change thread title.
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Jun 1, 2015 07:27
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Garrand posted:I might be tired and reading this wrong but I don't understand why what he said seems to have upset you so much. Yes, sometimes poo poo on the internet does leak into real life which is why most of the people who post in this thread leave out most of the actual information to anonymize their place of work. And they didn't ask why, but it doesn't work on iOS because Tindeck still uses Flash Player.
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Jun 1, 2015 09:13
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anthonypants posted:There's like a dozen people who quoted that link, and the only person who thinks there might be an issue with PPI is the person who isn't able to listen to it? Maybe they should give the thread the benefit of the doubt instead of assuming we're really that stupid. I assume the worry at hand is not “people listening to it and losing their jobs”, it’s “people from your job finding it and getting angry”. I had that happen awhile back, one of the CEO’s brown-nosers started sending me creepy “WHO ARE YOU” pms. Didn’t reply, of course, but I had to make a point of phoning my posts in for awhile, as it were, while they went on a witch hunt.
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Jun 1, 2015 10:51
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Ursine Asylum posted:I assume the worry at hand is not “people listening to it and losing their jobs”, it’s “people from your job finding it and getting angry”.
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Jun 1, 2015 10:56
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anthonypants posted:Oh my god he left a voicemail too holy poo poo
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Jun 1, 2015 13:06
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Who the gently caress even cares about email enough to yell about it?! I seriously will never understand people so fixated on having their email operating on every device 24/7.
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Jun 1, 2015 13:25
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anthonypants posted:So despite being a "cloud services" company, one of our older lines of business is third-party DSL. This customer had this service with us, until CenturyLink gave him an offer he couldn't refuse (probably faster speeds), at which point he's no longer our ISP customer. However, CenturyLink never tells us when this happens, and they never tell the customer that they'd need to tell us to cancel services, so when his internet service died waiting for CenturyLink to hook him up, he gave us a call. We explained to him what happened, and he told us that he wanted to cancel our service. We did so. Then, he found out that he still wanted to use the email service he had with us, so we reactivated it for him. So I was actually right on all cases.
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Jun 1, 2015 13:25
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Laserface posted:Who the gently caress even cares about email enough to yell about it?! I rather like it when my email fails for a little while. Its a break, after all.
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Jun 1, 2015 13:49
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anthonypants posted:Oh my god he left a voicemail too That really brightened up my morning, thanks! So he's not even a customer of yours anymore and he's still calling up to bitch at you? Does he run his business empire from this email account? Is it costing him $10,000 every hour it's down.
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Jun 1, 2015 14:07
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My only regret is that when I publish my collection of stories from this thread, I won't be able to include that voicemail in all its glory
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Jun 1, 2015 14:13
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Laserface posted:Who the gently caress even cares about email enough to yell about it?! Email is actually classified as Mission Essential for the USAF, and all Exchange admins are considered Base Essential personnel (so even if the base closes due to inclement weather we still have to come in). There's nothing quite like the aide of a 2-, 3- or 4-star general screaming at you at 3am in the morning because the general's email is unavailable to wake you up and get your heart rate going.
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Jun 1, 2015 14:51
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Daylen Drazzi posted:Email is actually classified as Mission Essential for the USAF, and all Exchange admins are considered Base Essential personnel (so even if the base closes due to inclement weather we still have to come in). There's nothing quite like the aide of a 2-, 3- or 4-star general screaming at you at 3am in the morning because the general's email is unavailable to wake you up and get your heart rate going. We had a good laugh during all the snow storms we had over the Winter. Turns out everyone in my stupid NOC are legally considered first responders, so we're legally allowed to drive on the roads to get to work even though roads are closed and everyone's supposed to stay home. I understand why in theory. We technically support e911 services, and losing 911 is A Big Deal with the FCC.
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Jun 1, 2015 16:06
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Renegret posted:We had a good laugh during all the snow storms we had over the Winter. Turns out everyone in my stupid NOC are legally considered first responders, so we're legally allowed to drive on the roads to get to work even though roads are closed and everyone's supposed to stay home.  911 EMEGENPHY REBPHONSE
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Jun 1, 2015 16:28
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spankmeister posted:
I love this AV, people quoting it in response to my posts will never get old
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Jun 1, 2015 16:36
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anthonypants posted:Oh my god he left a voicemail too This needs a dubstep version pronto.
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Jun 1, 2015 16:55
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MJP posted:This needs a dubstep version pronto. this but also MLG 360 noscope 420 pro gaming montage
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Jun 1, 2015 16:59
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